The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
From Estate Accounts To Everyday Banking
When a woman walked into a Redwood Credit Union branch with questions about estate accounts and how to open one at RCU, I saw an opportunity to turn confusion into clarity and hesitation into trust. She wasn’t yet a member and was unfamiliar with the process. To ensure she felt fully supported, I invited our […]
Driven To Do Better
I was recently working with a member who had just purchased a car through CarMax. After sitting down and asking her a few questions, I had a better understanding of the situation and was able to leverage my skills as a certified financial coach to improve her situation. I identified quite a few issues with […]
Protection From Repeated Attempted Financial Exploitation
On July 2, Ann visited a Patelco Credit Union branch requesting a $10,000 wire transfer to her Meriwest account, claiming it was for medical expenses. Sensing something was off, I contacted her trusted contact, her son Roy, who confirmed that Ann had no such medical bills. Following his guidance, we declined the transaction. Ann was […]
Family Fraud Stopped In Its Tracks
Valerie’s keen instincts and dedication to member safety were on full display when a longtime Patelco Credit Union member called about closing a CD. Sensing something was off, Valerie uncovered multiple fraudulent attempts, including impersonation. She immediately locked the member’s account, filed reports with Adult Protective Services and the San Ramon Police, and successfully prevented […]
A Late Notice Ultimately Provides Peace Of Mind
A Patelco Credit Union member contacted us after receiving a late notice on her auto loan. She believed she was still under a temporary loan modification, but it had expired in May 2025. I explained that a letter had been sent notifying her of the expiration and the return to her original payment amount. The […]
Support Beyond Financial Recovery
Living alone and undergoing cancer treatment, an elderly Patelco Credit Union member fell victim to a spoofing scam. When she came into the branch in May, a Patelco employee helped her dispute the fraudulent transactions and recover her funds. To protect her going forward, we restricted her online banking and set her up with Call-24 […]
EECU Honored for Support of Hmong American Day Celebration
Fresno, CA – Educational Employees Credit Union (EECU) proudly sponsored the 2025 Hmong American Day celebration, a vibrant two-day cultural ...
Desert Financial Credit Union Launches Private Student Loan and Refinance Solutions with CU Student Choice
CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student lending solutions ...
SECU Foundation Awards Grace Clinic of Yadkin Valley with $600,000 Grant for New Medical Facility
SECU Foundation has announced a $600,000 challenge grant for Grace Clinic of Yadkin Valley (GCYV) to assist with the construction ...
Valley First Credit Union Announces Board Re-Elections and New Appointments at Annual Meeting
MODESTO, Calif. May 6, 2025 – Valley First Credit Union is pleased to announce the results of its recent Annual ...
LAFCU’s Kelli Ellsworth Etchison Honored With Lansing Community College Distinguished Alumni Award
LANSING, Mich. — LAFCU is proud to announce that Kelli Ellsworth Etchison, the credit union’s chief marketing officer and chief ...
Redwood Credit Union Elects Board of Directors
Redwood Credit Union recently re-elected volunteer board members Judy Herrerias-James, Lisa Wittke Schaffner, and Rod Dole.
TriUnity Foundation Announces Board Elections and Strategic Focus for 2025-2026
TriUnity Foundation, a nonprofit committed to relieving the financial burden of terminal illness through credit union collaboration, has announced its ...
Revolutionizing Payoffs- No More Paper Checks!
EPIC Lauches Payoff clearinghouse for Auto Lenders EPIC is transforming the way financial institutions receive loan and lease payoffs on ...
Laura Blanding Joins LAFCU As Vice President Of Membership Growth And Development
LANSING, Mich. — LAFCU has announced the appointment of Laura Blanding as vice president of membership growth and development.
Stephanie Schmidt Earns Prestigious Accredited Faster Payments Professional (AFPP) Certification
Corporate Central is proud to announce that Stephanie Schmidt, Vice President Member Services, has officially earned the Accredited Faster Payments ...
BECU to open new Neighborhood Financial Centers on Bainbridge Island and in Duvall, Washington
BECU, Washington’s largest credit union, will open new Neighborhood Financial Centers (NFCs) on Bainbridge Island and in Duvall, Washington. The ...
Coastal Credit Union Hires Anita Marshall to Lead Rocky Mount Branch
Coastal Credit Union has hired Anita Marshall as Branch Manager of its location at 1080 N. Winstead Ave in Rocky ...
LAFCU To Award $10K In Grants To Individuals Seeking Financial Relief
LANSING, Mich. — LAFCU is offering an opportunity to help individuals take charge of their financial well-being through its Pathway ...
Credit Unions Join Others in Massachusetts to Raise Awareness of Dangerous Disease
Credit unions take action to educate the public, medical community, and first responders about Moyamoya Disease on May 6 Awareness ...
New Associate Board Member and Audit Committee Members to Join Advia Credit Union’s Dedicated Volunteers
Advia Credit Union is proud of the strong network of dedicated volunteers that make up its Board of Directors and ...
U1 Announces 2025 Scholarship Winners
Universal 1 Credit Union (U1) members, Eva Johnson-Woods of Trotwood-Madison High School, and Addilyn Slinker of Beavercreek High School, were ...
Baker Market Update – Week in Review: May 02, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
RCU celebrates small business growth—in May and every day
As Redwood Credit Union (RCU) marks 75 years of service, it’s celebrating not just its own history but the stories ...
Indiana Members Credit Union Awards $154,000 in Funds to Local Nonprofits through FHLBank Indianapolis Grant Program
Indiana Members Credit Union, in collaboration with the Federal Home Loan Bank of Indianapolis, awarded three nonprofit organizations $154,000 in ...
LAFCU Brings Financial Literacy To Life For Lansing Christian Students At Financial Reality Fair
LANSING, Mich. — LAFCU hosted its fifth annual Financial Reality Fair at Lansing Christian School April 10, giving high school ...
LAFCU Announces Key Promotions To Drive Growth And Efficiency
LANSING, Mich. — LAFCU has announced the promotions of Kimberly Austin to executive implementation officer and Justin Tuck to succeed ...
LAFCU’s Pathway to Financial Transformation Graduates Celebrate Success
LANSING, Mich. — In LAFCU’s community room, a sea of blue caps and gowns moved with excitement as proud graduates ...
EECU Honors Outstanding Educators, Staff in Kings County
Fresno, CA – May 1, 2025 – Educational Employees Credit Union (EECU) partnered once again with the Kings County Office ...
Cloudvirga launches Tropos, a modern borrower portal built for the future of digital lending
Cloudvirga today announced the launch of Tropos, a next-generation borrower portal that will empower lenders to deliver personalized, intuitive digital ...
Financial Advantages Growing in Southeast Wisconsin – Advia Credit Union Adds New Locations in West Allis and Pewaukee
Kalamazoo, MI – Advia Credit Union continues to grow and live its mission of providing financial advantages with the recent ...
SHAZAM CREATOR CHRIS BARTON TO HEADLINE LENDING TECH LIVE ’25 WITH KEYNOTE ON INNOVATION AND IMAGINATION
Origence, a leading provider of lending technology solutions, announced founder and creator of Shazam, Chris Barton, as a keynote speaker ...
Farewell, Tax Exemption? Executive Compensation in Credit Unions May Face Major Changes
Regardless of whether the tax exemption ultimately remains, proactive measures today will safeguardyour credit union’s competitive positioning and mission integrity. ...
Gregory Johnson Named Chairman of Truliant Board of Directors
The Truliant Federal Credit Union Board of Directors has elected Gregory T. Johnson as its new chairman for the 2025-26 ...
LendKey and Member Student Lending Announce Third Annual $20,000 Scholarship Program
LendKey, the pioneer of digital network lending, and Member Student Lending, a leading network of credit unions offering private student ...
SchoolsFirst FCU Sponsors Awards Gala for Santa Maria-Bonita School District
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
EECU Honored for Support of Hmong American Day Celebration
Fresno, CA – Educational Employees Credit Union (EECU) proudly sponsored the 2025 Hmong American Day celebration, a vibrant two-day cultural ...
Desert Financial Credit Union Launches Private Student Loan and Refinance Solutions with CU Student Choice
CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student lending solutions ...
SECU Foundation Awards Grace Clinic of Yadkin Valley with $600,000 Grant for New Medical Facility
SECU Foundation has announced a $600,000 challenge grant for Grace Clinic of Yadkin Valley (GCYV) to assist with the construction ...
Valley First Credit Union Announces Board Re-Elections and New Appointments at Annual Meeting
MODESTO, Calif. May 6, 2025 – Valley First Credit Union is pleased to announce the results of its recent Annual ...
LAFCU’s Kelli Ellsworth Etchison Honored With Lansing Community College Distinguished Alumni Award
LANSING, Mich. — LAFCU is proud to announce that Kelli Ellsworth Etchison, the credit union’s chief marketing officer and chief ...
Redwood Credit Union Elects Board of Directors
Redwood Credit Union recently re-elected volunteer board members Judy Herrerias-James, Lisa Wittke Schaffner, and Rod Dole.
TriUnity Foundation Announces Board Elections and Strategic Focus for 2025-2026
TriUnity Foundation, a nonprofit committed to relieving the financial burden of terminal illness through credit union collaboration, has announced its ...
Revolutionizing Payoffs- No More Paper Checks!
EPIC Lauches Payoff clearinghouse for Auto Lenders EPIC is transforming the way financial institutions receive loan and lease payoffs on ...
Laura Blanding Joins LAFCU As Vice President Of Membership Growth And Development
LANSING, Mich. — LAFCU has announced the appointment of Laura Blanding as vice president of membership growth and development.
Stephanie Schmidt Earns Prestigious Accredited Faster Payments Professional (AFPP) Certification
Corporate Central is proud to announce that Stephanie Schmidt, Vice President Member Services, has officially earned the Accredited Faster Payments ...
BECU to open new Neighborhood Financial Centers on Bainbridge Island and in Duvall, Washington
BECU, Washington’s largest credit union, will open new Neighborhood Financial Centers (NFCs) on Bainbridge Island and in Duvall, Washington. The ...
Coastal Credit Union Hires Anita Marshall to Lead Rocky Mount Branch
Coastal Credit Union has hired Anita Marshall as Branch Manager of its location at 1080 N. Winstead Ave in Rocky ...
LAFCU To Award $10K In Grants To Individuals Seeking Financial Relief
LANSING, Mich. — LAFCU is offering an opportunity to help individuals take charge of their financial well-being through its Pathway ...
Credit Unions Join Others in Massachusetts to Raise Awareness of Dangerous Disease
Credit unions take action to educate the public, medical community, and first responders about Moyamoya Disease on May 6 Awareness ...
New Associate Board Member and Audit Committee Members to Join Advia Credit Union’s Dedicated Volunteers
Advia Credit Union is proud of the strong network of dedicated volunteers that make up its Board of Directors and ...
U1 Announces 2025 Scholarship Winners
Universal 1 Credit Union (U1) members, Eva Johnson-Woods of Trotwood-Madison High School, and Addilyn Slinker of Beavercreek High School, were ...
Baker Market Update – Week in Review: May 02, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
RCU celebrates small business growth—in May and every day
As Redwood Credit Union (RCU) marks 75 years of service, it’s celebrating not just its own history but the stories ...
Indiana Members Credit Union Awards $154,000 in Funds to Local Nonprofits through FHLBank Indianapolis Grant Program
Indiana Members Credit Union, in collaboration with the Federal Home Loan Bank of Indianapolis, awarded three nonprofit organizations $154,000 in ...
LAFCU Brings Financial Literacy To Life For Lansing Christian Students At Financial Reality Fair
LANSING, Mich. — LAFCU hosted its fifth annual Financial Reality Fair at Lansing Christian School April 10, giving high school ...
LAFCU Announces Key Promotions To Drive Growth And Efficiency
LANSING, Mich. — LAFCU has announced the promotions of Kimberly Austin to executive implementation officer and Justin Tuck to succeed ...
LAFCU’s Pathway to Financial Transformation Graduates Celebrate Success
LANSING, Mich. — In LAFCU’s community room, a sea of blue caps and gowns moved with excitement as proud graduates ...
EECU Honors Outstanding Educators, Staff in Kings County
Fresno, CA – May 1, 2025 – Educational Employees Credit Union (EECU) partnered once again with the Kings County Office ...
Cloudvirga launches Tropos, a modern borrower portal built for the future of digital lending
Cloudvirga today announced the launch of Tropos, a next-generation borrower portal that will empower lenders to deliver personalized, intuitive digital ...
Financial Advantages Growing in Southeast Wisconsin – Advia Credit Union Adds New Locations in West Allis and Pewaukee
Kalamazoo, MI – Advia Credit Union continues to grow and live its mission of providing financial advantages with the recent ...
SHAZAM CREATOR CHRIS BARTON TO HEADLINE LENDING TECH LIVE ’25 WITH KEYNOTE ON INNOVATION AND IMAGINATION
Origence, a leading provider of lending technology solutions, announced founder and creator of Shazam, Chris Barton, as a keynote speaker ...
Farewell, Tax Exemption? Executive Compensation in Credit Unions May Face Major Changes
Regardless of whether the tax exemption ultimately remains, proactive measures today will safeguardyour credit union’s competitive positioning and mission integrity. ...
Gregory Johnson Named Chairman of Truliant Board of Directors
The Truliant Federal Credit Union Board of Directors has elected Gregory T. Johnson as its new chairman for the 2025-26 ...
LendKey and Member Student Lending Announce Third Annual $20,000 Scholarship Program
LendKey, the pioneer of digital network lending, and Member Student Lending, a leading network of credit unions offering private student ...
SchoolsFirst FCU Sponsors Awards Gala for Santa Maria-Bonita School District
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Coastal Credit Union and Foundation Earn Four Awards from Carolinas Credit Union Foundation
Coastal Credit Union and the Coastal Credit Union Foundation have earned four awards from the Carolinas Credit Union Foundation’s statewide awards program, recognizing remarkable and ...
Family Trust Federal Credit Union Hosts Coffee & Connections Event for Fort Mill Business Community
Family Trust Federal Credit Union (Family Trust) recently welcomed members of the York County Regional Chamber of Commerce to its Fort Mill branch for a ...
$9 Million in Grants Awarded to 23 North Carolina Non-Profits by SECU Foundation
The State Employees’ Credit Union (SECU) Foundation Board of Directors has approved more than $9 million in funding for 23 non-profit organizations throughout North Carolina ...
Rize Credit Union Adds CU Student Choice’s Student Loan and Refinance Solutions
CU Student Choice announced its student loan and refinance solutions will now be available to the members of Rize Credit Union (formerly SCE Credit Union; ...
Baker Market Update – Week in Review: February 13, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.
Vizo Financial’s 2026 Risk Management Conference to Feature Education on AI Risk, Cyber Threats & Payments Fraud
Vizo Financial Corporate Credit Union is holding its annual Risk Management Conference in Hershey, Pa., on April 22-24, 2026. Held at The Hotel Hershey, the ...