The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Paycheck Program Eases Shutdown Fears
Navy Federal Credit Union
This spring, Army Veteran Cassandra Clouse was concerned about the impact a possible government shutdown would have on her finances. Now an engineer at the Air Force Research Lab in Ohio, Cassandra feared an indefinite furlough, which would leave her without income she needed to pay regular bills. At the time, Cassandra had taken out […]
“Mr. Mayor” Finds His Way Home
Navy Federal Credit Union
When Air Force Veteran Gil Petrosino didn’t return from his daily walk in Lake Elsinore, CA, his wife Sherry feared the worst. As she searched the town, she spotted a crowd — and to her relief, Gil, in his 80s, was at the center, flanked by a police car and the town’s mayor, Natasha Johnson. […]
Nobody Else Came But Her
Navy Federal Credit Union
Navy Federal Credit Union is known for safeguarding its members’ financial health — but for Angelo Stone, the credit union’s care extended far beyond the expected. A loyal member since Navy Federal protected him from fraud years ago, Stone’s appreciation deepened last fall when assistant branch manager Joi Parker came to his rescue during a […]
Every Moment Matters — And These Belong To Blue
After the devastating loss of their son, Doug and Ramona were faced with overwhelming decisions and expenses. Thankfully, Lou from Blue stepped in — not just as a professional, but as a friend. From notarizing documents to helping with final arrangements, Lou supported them with dignity and heartfelt care. It’s this kind of service that […]
Five Generations, One Credit Union
Signet Federal Credit Union
It started in 1988, when one family member opened a single account at Signet Federal Credit Union. Nearly four decades later, that single account has grown into 22 accounts spanning five generations. Signet has been a part of major milestone, from first cars to dream cars, home remodels to farm equipment, consolidations to investments, and […]
Why I Love Securityplus FCU
I’ve been a member of Securityplus Federal Credit Union since 2013, and the credit union has consistently protected my financial interests. On several occasions, creditors claimed they had not received my payments. However, each time, I was able to visit the credit union, where staff provided all the necessary proof and payment trace information. Thanks […]
Intelligent Banking Solutions Announces Strategic Position Changes to Support SAFIRE-IQ Growth
EECU Sponsors Scholarships for Local Students Through Foundation for Central Schools
Baker Market Update – Week in Review: April 04, 2025
Redwood Credit Union Welcomes Gwen Oldham as Vice President of Community and Social Impact
FI CONNECT FUNDS $1 BILLION IN LOANS ITS INAUGURAL YEAR
Penlanco FCU Expands Partnership with Aurora Advantage, Signs Agreement for Online and Mobile Banking Platform
SchoolsFirst Federal Credit Union Named #1 Credit Union for Member Satisfaction by J.D. Power
Callahan & Associates Celebrates 40 Years Of Credit Union Impact
LGE Community Credit Union recognized with Diamond Awards for outstanding marketing efforts
EECU Partners with Wonderful College Prep Academy GEAR UP to Expand Financial Education
CreditUnions.com Announces 2025 Innovation Series Winners
Baker Market Update – Week in Review: March 28, 2025
LAFCU’s $10K Innovation for Education grant to fund school improvements
Vizo Financial’s April 2025 Education Calendar
Indiana Members Credit Union Contributes $1,500 to Greenwood Community High School
LAFCU strengthens team with key promotion and new hires
LAFCU celebrates reading month with a sweet lesson in financial literacy
36 CUES Emerge Participants Selected from Record Number of Applicants
USSFCU Recognized Nationally as a 2025 USA Today Top Workplace
Protecht secures strategic investment to accelerate innovation and growth.
First Federal Savings Bank Selects Square 1 Credit Suite by Suntell
ORIGENCE ANNOUNCES AI FUTURIST STEVE BROWN AS A KEYNOTE SPEAKER FOR LENDING TECH LIVE ’25
SchoolsFirst Federal Credit Union Joins National “Don’t Tax My Credit Union” Movement to Protect Members’ Financial Well-Being
TowerCares Foundation Makes $300,000 Commitment to Maryland’s UMBC Cybersecurity Institute
Omnichannel Communication Strategies for Generational Consumer Engagement
Coastal Credit Union Promotes Michelle Shelton to Chief Operations Officer
Quavo Fraud & Disputes Publishes Consumer Research Revealing How Fraud Resolution Shapes Customer Loyalty
Redwood Credit Union Names Esteban Zuno Senior Vice President of Wealth, Insurance & Deposit Services
Truliant Foundation Awards $45,000 in Education Grants to Schools
Gulf Winds Credit Union Proudly Sponsors Springtime Tallahassee
Intelligent Banking Solutions Announces Strategic Position Changes to Support SAFIRE-IQ Growth
EECU Sponsors Scholarships for Local Students Through Foundation for Central Schools
Baker Market Update – Week in Review: April 04, 2025
Redwood Credit Union Welcomes Gwen Oldham as Vice President of Community and Social Impact
FI CONNECT FUNDS $1 BILLION IN LOANS ITS INAUGURAL YEAR
Penlanco FCU Expands Partnership with Aurora Advantage, Signs Agreement for Online and Mobile Banking Platform
SchoolsFirst Federal Credit Union Named #1 Credit Union for Member Satisfaction by J.D. Power
Callahan & Associates Celebrates 40 Years Of Credit Union Impact
LGE Community Credit Union recognized with Diamond Awards for outstanding marketing efforts
EECU Partners with Wonderful College Prep Academy GEAR UP to Expand Financial Education
CreditUnions.com Announces 2025 Innovation Series Winners
Baker Market Update – Week in Review: March 28, 2025
LAFCU’s $10K Innovation for Education grant to fund school improvements
Vizo Financial’s April 2025 Education Calendar
Indiana Members Credit Union Contributes $1,500 to Greenwood Community High School
LAFCU strengthens team with key promotion and new hires
LAFCU celebrates reading month with a sweet lesson in financial literacy
36 CUES Emerge Participants Selected from Record Number of Applicants
USSFCU Recognized Nationally as a 2025 USA Today Top Workplace
Protecht secures strategic investment to accelerate innovation and growth.
First Federal Savings Bank Selects Square 1 Credit Suite by Suntell
ORIGENCE ANNOUNCES AI FUTURIST STEVE BROWN AS A KEYNOTE SPEAKER FOR LENDING TECH LIVE ’25
SchoolsFirst Federal Credit Union Joins National “Don’t Tax My Credit Union” Movement to Protect Members’ Financial Well-Being
TowerCares Foundation Makes $300,000 Commitment to Maryland’s UMBC Cybersecurity Institute
Omnichannel Communication Strategies for Generational Consumer Engagement
Coastal Credit Union Promotes Michelle Shelton to Chief Operations Officer
Quavo Fraud & Disputes Publishes Consumer Research Revealing How Fraud Resolution Shapes Customer Loyalty
Redwood Credit Union Names Esteban Zuno Senior Vice President of Wealth, Insurance & Deposit Services
Truliant Foundation Awards $45,000 in Education Grants to Schools
Gulf Winds Credit Union Proudly Sponsors Springtime Tallahassee
Newsweek names Redwood Credit Union one of America’s Best Credit Unions for third year in a row
SchoolsFirst Federal Credit Union Lowers Down Payment Requirements to Expand Mortgage Access for School Employees
Corporate Central Supercharges Business Onboarding with Next Generation Verification, powered by Middesk, in Beastro
CUNA Strategic Services Expands Sparrow Alliance to Help Credit Unions Deepen Member Relationships Beyond the Branch
Waterbury CT Teachers Federal Credit Union Selects Alogent’s FASTdocs to Modernize Enterprise Content Management and Automate Manual Processes
First Entertainment Credit Union and Nymbus Launch CineFi, First Digital Credit Union for Entertainment Professionals