The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
“Mr. Mayor” Finds His Way Home
Navy Federal Credit Union
When Air Force Veteran Gil Petrosino didn’t return from his daily walk in Lake Elsinore, CA, his wife Sherry feared the worst. As she searched the town, she spotted a crowd — and to her relief, Gil, in his 80s, was at the center, flanked by a police car and the town’s mayor, Natasha Johnson. […]
Nobody Else Came But Her
Navy Federal Credit Union
Navy Federal Credit Union is known for safeguarding its members’ financial health — but for Angelo Stone, the credit union’s care extended far beyond the expected. A loyal member since Navy Federal protected him from fraud years ago, Stone’s appreciation deepened last fall when assistant branch manager Joi Parker came to his rescue during a […]
Every Moment Matters — And These Belong To Blue
After the devastating loss of their son, Doug and Ramona were faced with overwhelming decisions and expenses. Thankfully, Lou from Blue stepped in — not just as a professional, but as a friend. From notarizing documents to helping with final arrangements, Lou supported them with dignity and heartfelt care. It’s this kind of service that […]
Five Generations, One Credit Union
Signet Federal Credit Union
It started in 1988, when one family member opened a single account at Signet Federal Credit Union. Nearly four decades later, that single account has grown into 22 accounts spanning five generations. Signet has been a part of major milestone, from first cars to dream cars, home remodels to farm equipment, consolidations to investments, and […]
Why I Love Securityplus FCU
I’ve been a member of Securityplus Federal Credit Union since 2013, and the credit union has consistently protected my financial interests. On several occasions, creditors claimed they had not received my payments. However, each time, I was able to visit the credit union, where staff provided all the necessary proof and payment trace information. Thanks […]
Driven By Dreams. Supported By Western Vista.
Western Vista Federal Credit Union
Juan arrived from Mexico searching for the American dream. He spent decades in the United States on a work visa and met Nathan, a member of our team, through his landscaping business. Nathan manages Western Vista’s indirect lending program and is bilingual. Juan speaks English, but like many non-native speakers, he is more comfortable speaking […]
TowerCares Foundation Makes $300,000 Commitment to Maryland’s UMBC Cybersecurity Institute
Omnichannel Communication Strategies for Generational Consumer Engagement
Coastal Credit Union Promotes Michelle Shelton to Chief Operations Officer
Quavo Fraud & Disputes Publishes Consumer Research Revealing How Fraud Resolution Shapes Customer Loyalty
Redwood Credit Union Names Esteban Zuno Senior Vice President of Wealth, Insurance & Deposit Services
Truliant Foundation Awards $45,000 in Education Grants to Schools
Gulf Winds Credit Union Proudly Sponsors Springtime Tallahassee
Origence Lending Services serves 360,000 members and grows to 167 credit unions in 2024
DaLand CUSO Welcomes Blaze Credit Union as a Shareholder and Strategic Partner
Coastal Credit Union Opens Standalone Drive-Up Interactive Teller Machine in Knightdale, NC
Valley First Credit Union Celebrates 75 Years of Service, Commitment, and Community
CUNA Strategic Services’ Newest Alliance Provider Peacefully Simplifies Complex End-of-Life Planning and Estate Settlement
TruPartner Credit Union Expands Employee Giving with Matching Donations
CREDIT UNIONS FOR KIDS HOSTS 20TH WINE AUCTION RAISING $2.2 MILLION FOR CHILDREN’S MIRACLE NETWORK HOSPITALS
Indiana Members Credit Union Contributes $10,000 to Caroline Symmes Children’s Cancer Endowment for Cancer Awareness Card
State Employees’ Credit Union Announces 2025 Community Shred Day Events
Baker Market Update – Week in Review: March 14, 2025
A Tribute to Ed Fox: Honoring the Life and Leadership of Mid-Atlantic Corporate’s Former CEO
Unitus Community Credit Union Celebrates Former Board Chair’s Induction to AACUC Hall of Fame
Unitus Community Credit Union Celebrates International Community Heart Award Winners
BCU PRESIDENT, CEO MIKE VALENTINE RECOGNIZED WITH HERB WEGNER MEMORIAL AWARD, THE CREDIT UNION MOVEMENT’S HIGHEST NATIONAL HONOR
Rivermark Donates $3 Million to Rebuilding Together PNW
LGE Community Credit Union honored with MemberXP ‘Best of the Best’ Award
Vizo Financial Wins Third Consecutive Gallup Exceptional Workplace Award
Envisant Acquires IronSafe Software System
ORIGENCE ANNOUNCES GENERAL BRADFORD SHWEDO AS A KEYNOTE SPEAKER FOR LENDING TECH LIVE ’25 CONFERENCE
Chartway Ventures Welcomes Jennifer Addabbo and Samantha Paxson to Board
Boiling Springs Branch is Truliant’s Latest in Upstate S.C. Expansion
USSFCU Hosts Kenyan Delegation for Insightful Discussion on Global Financial Cooperation
Southeast Financial Credit Union Signs New Core Agreement with Synergent
TowerCares Foundation Makes $300,000 Commitment to Maryland’s UMBC Cybersecurity Institute
Omnichannel Communication Strategies for Generational Consumer Engagement
Coastal Credit Union Promotes Michelle Shelton to Chief Operations Officer
Quavo Fraud & Disputes Publishes Consumer Research Revealing How Fraud Resolution Shapes Customer Loyalty
Redwood Credit Union Names Esteban Zuno Senior Vice President of Wealth, Insurance & Deposit Services
Truliant Foundation Awards $45,000 in Education Grants to Schools
Gulf Winds Credit Union Proudly Sponsors Springtime Tallahassee
Origence Lending Services serves 360,000 members and grows to 167 credit unions in 2024
DaLand CUSO Welcomes Blaze Credit Union as a Shareholder and Strategic Partner
Coastal Credit Union Opens Standalone Drive-Up Interactive Teller Machine in Knightdale, NC
Valley First Credit Union Celebrates 75 Years of Service, Commitment, and Community
CUNA Strategic Services’ Newest Alliance Provider Peacefully Simplifies Complex End-of-Life Planning and Estate Settlement
TruPartner Credit Union Expands Employee Giving with Matching Donations
CREDIT UNIONS FOR KIDS HOSTS 20TH WINE AUCTION RAISING $2.2 MILLION FOR CHILDREN’S MIRACLE NETWORK HOSPITALS
Indiana Members Credit Union Contributes $10,000 to Caroline Symmes Children’s Cancer Endowment for Cancer Awareness Card
State Employees’ Credit Union Announces 2025 Community Shred Day Events
Baker Market Update – Week in Review: March 14, 2025
A Tribute to Ed Fox: Honoring the Life and Leadership of Mid-Atlantic Corporate’s Former CEO
Unitus Community Credit Union Celebrates Former Board Chair’s Induction to AACUC Hall of Fame
Unitus Community Credit Union Celebrates International Community Heart Award Winners
BCU PRESIDENT, CEO MIKE VALENTINE RECOGNIZED WITH HERB WEGNER MEMORIAL AWARD, THE CREDIT UNION MOVEMENT’S HIGHEST NATIONAL HONOR
Rivermark Donates $3 Million to Rebuilding Together PNW
LGE Community Credit Union honored with MemberXP ‘Best of the Best’ Award
Vizo Financial Wins Third Consecutive Gallup Exceptional Workplace Award
Envisant Acquires IronSafe Software System
ORIGENCE ANNOUNCES GENERAL BRADFORD SHWEDO AS A KEYNOTE SPEAKER FOR LENDING TECH LIVE ’25 CONFERENCE
Chartway Ventures Welcomes Jennifer Addabbo and Samantha Paxson to Board
Boiling Springs Branch is Truliant’s Latest in Upstate S.C. Expansion
USSFCU Hosts Kenyan Delegation for Insightful Discussion on Global Financial Cooperation
Southeast Financial Credit Union Signs New Core Agreement with Synergent
Corporate One Successfully Closes Inaugural Multi-Seller Prime Auto Securitization
Newsweek names Redwood Credit Union one of America’s Best Credit Unions for third year in a row
SchoolsFirst Federal Credit Union Lowers Down Payment Requirements to Expand Mortgage Access for School Employees
Corporate Central Supercharges Business Onboarding with Next Generation Verification, powered by Middesk, in Beastro
CUNA Strategic Services Expands Sparrow Alliance to Help Credit Unions Deepen Member Relationships Beyond the Branch
Waterbury CT Teachers Federal Credit Union Selects Alogent’s FASTdocs to Modernize Enterprise Content Management and Automate Manual Processes