The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Jesse — 2025 Nusenda Member Stories
Each year we capture stories from our more than 280,000 members and ask them about the impact Nusenda has had on their financial journeys. Learn more at Nusenda.org. Watch Jesse’s story.
One Call Protects A Member From Significant Loss
A member visited our Lafayette branch requesting to wire $29,500 to her niece. As the Senior Advocate asked routine questions, the member appeared confused and uneasy. A review of the account revealed another red flag — a $50,000 wire had been sent just days earlier. Concerned, the Advocate contacted the trusted contact listed on the […]
Protecting A Member From Triple-Digit Loan Terms
A member came to us after her daughter talked her into a loan to help with financial hardship. The member is deaf and had always trusted her daughter with her finances — but this time, that trust nearly cost her everything. She had taken out a loan over the weekend and already owed $4,900. The […]
The Importance Of Budgeting And Saving At All Stages Of Life
After months of building trust with a member, Chromwyll learned more about the challenges he was facing. At 72 years old, the member was still working two part-time jobs just to make ends meet. One day, he came in visibly stressed and shared everything piling up at once: his car registration was due, his phone […]
The Elmhorst Family — 2025 Nusenda Member Stories
Each year we capture stories from our more than 280,000 members and ask them about the impact Nusenda has had on their financial journeys. Learn more at Nusenda.org. Watch The Elmhorst Family’s story.
A Totaled Car Leads To Total Financial Care
A member came into the branch feeling overwhelmed after their car was unexpectedly totaled and they needed help securing a new auto loan. Kyle took the time to guide the member through the loan process, offering clear explanations and reassurance during a stressful moment. The member was approved for a new auto loan, bringing much-needed […]
Michigan Department of Insurance and Financial Services Receives NASCUS Reaccreditation
The National Association of State Credit Union Supervisors (NASCUS) is pleased to announce that the Michigan Department of Insurance and ...
SchoolsFirst Federal Credit Union Celebrates School Employee Appreciation Night at May 9 Angels Game
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, sponsored ...
EECU Proudly Sponsors 21st Annual Slick Rock Student Film Festival
Educational Employees Credit Union (EECU) is honored to announce its sponsorship of the 21st Annual Slick Rock Student Film Festival, ...
Corporate Central Holds 44th Annual Meeting and Announces Board of Directors
Corporate Central held its 44th Annual Meeting on Thursday, May 8, at the Kalahari Convention Center in Wisconsin Dells, WI, ...
Suncoast Credit Union Partner with Informed to Accelerate Funding and Dealer Satisfaction
Informed.IQ and Suncoast Credit Union have partnered to implement the VerifyIQ AI platform, aimed at accelerating auto loan funding and ...
Defend Against Fraud and ID Theft at Redwood Credit Union’s Free Shred-a-Thons
A crucial step in protecting against fraud and identity theft is to securely dispose of sensitive documents and electronic waste ...
CULA’s AI-driven Self Inspection Cuts Lease-End Turnaround Times by 50%
Over 11,000 lessees have completed self-inspections in just 10 minutes with a smartphone; new program drives lease-end efficiency, cost savings, ...
Great Lakes Credit Union Featured In Callahan & Associates’ “Anatomy Of A Credit Union”
Washington, DC (April 2025) – Great Lakes Credit Union (GLCU) has been featured in the Spring 2025 edition of Callahan ...
Appli CEO Tim Pranger to Showcase AI-Powered Loan Calculator at 2025 Auto Finance Summit East
Appli, the creator of the industry’s first AI-powered smart financial calculator, today announced that Founder and CEO Tim Pranger will ...
LAFCU Strengthens Lending Team With Addition Of Two Mortgage Loan Officers
LANSING, Mich. — LAFCU has welcomed Samip Patel and Michael Richards to its team, reinforcing the credit union’s commitment to ...
Baker Market Update – Week in Review: May 09, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Corporate One Announces 2025 Board of Directors
Three members were re-elected to Corporate One Federal Credit Union’s Board of Directors at the annual meeting on April 24: ...
Jeremiah Kossen Appointed to Corporate One Federal Credit Union’s Supervisory Committee
Corporate One Federal Credit Union announced today that Jeremiah Kossen, President/CEO of Publix Employees Federal Credit Union (PEFCU) in Lakeland, ...
Indiana Members Credit Union Announces 2025 Cancer Awareness Card Beneficiary
Indiana Members Credit Union is pleased to announce Strides for Sarcoma as the new member-nominated beneficiary for its Cancer Awareness ...
EECU Honored for Support of Hmong American Day Celebration
Fresno, CA – Educational Employees Credit Union (EECU) proudly sponsored the 2025 Hmong American Day celebration, a vibrant two-day cultural ...
Desert Financial Credit Union Launches Private Student Loan and Refinance Solutions with CU Student Choice
CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student lending solutions ...
SECU Foundation Awards Grace Clinic of Yadkin Valley with $600,000 Grant for New Medical Facility
SECU Foundation has announced a $600,000 challenge grant for Grace Clinic of Yadkin Valley (GCYV) to assist with the construction ...
Valley First Credit Union Announces Board Re-Elections and New Appointments at Annual Meeting
MODESTO, Calif. May 6, 2025 – Valley First Credit Union is pleased to announce the results of its recent Annual ...
LAFCU’s Kelli Ellsworth Etchison Honored With Lansing Community College Distinguished Alumni Award
LANSING, Mich. — LAFCU is proud to announce that Kelli Ellsworth Etchison, the credit union’s chief marketing officer and chief ...
Redwood Credit Union Elects Board of Directors
Redwood Credit Union recently re-elected volunteer board members Judy Herrerias-James, Lisa Wittke Schaffner, and Rod Dole.
TriUnity Foundation Announces Board Elections and Strategic Focus for 2025-2026
TriUnity Foundation, a nonprofit committed to relieving the financial burden of terminal illness through credit union collaboration, has announced its ...
Revolutionizing Payoffs- No More Paper Checks!
EPIC Lauches Payoff clearinghouse for Auto Lenders EPIC is transforming the way financial institutions receive loan and lease payoffs on ...
Laura Blanding Joins LAFCU As Vice President Of Membership Growth And Development
LANSING, Mich. — LAFCU has announced the appointment of Laura Blanding as vice president of membership growth and development.
Stephanie Schmidt Earns Prestigious Accredited Faster Payments Professional (AFPP) Certification
Corporate Central is proud to announce that Stephanie Schmidt, Vice President Member Services, has officially earned the Accredited Faster Payments ...
BECU to open new Neighborhood Financial Centers on Bainbridge Island and in Duvall, Washington
BECU, Washington’s largest credit union, will open new Neighborhood Financial Centers (NFCs) on Bainbridge Island and in Duvall, Washington. The ...
Coastal Credit Union Hires Anita Marshall to Lead Rocky Mount Branch
Coastal Credit Union has hired Anita Marshall as Branch Manager of its location at 1080 N. Winstead Ave in Rocky ...
LAFCU To Award $10K In Grants To Individuals Seeking Financial Relief
LANSING, Mich. — LAFCU is offering an opportunity to help individuals take charge of their financial well-being through its Pathway ...
Credit Unions Join Others in Massachusetts to Raise Awareness of Dangerous Disease
Credit unions take action to educate the public, medical community, and first responders about Moyamoya Disease on May 6 Awareness ...
New Associate Board Member and Audit Committee Members to Join Advia Credit Union’s Dedicated Volunteers
Advia Credit Union is proud of the strong network of dedicated volunteers that make up its Board of Directors and ...
U1 Announces 2025 Scholarship Winners
Universal 1 Credit Union (U1) members, Eva Johnson-Woods of Trotwood-Madison High School, and Addilyn Slinker of Beavercreek High School, were ...
Michigan Department of Insurance and Financial Services Receives NASCUS Reaccreditation
The National Association of State Credit Union Supervisors (NASCUS) is pleased to announce that the Michigan Department of Insurance and ...
SchoolsFirst Federal Credit Union Celebrates School Employee Appreciation Night at May 9 Angels Game
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, sponsored ...
EECU Proudly Sponsors 21st Annual Slick Rock Student Film Festival
Educational Employees Credit Union (EECU) is honored to announce its sponsorship of the 21st Annual Slick Rock Student Film Festival, ...
Corporate Central Holds 44th Annual Meeting and Announces Board of Directors
Corporate Central held its 44th Annual Meeting on Thursday, May 8, at the Kalahari Convention Center in Wisconsin Dells, WI, ...
Suncoast Credit Union Partner with Informed to Accelerate Funding and Dealer Satisfaction
Informed.IQ and Suncoast Credit Union have partnered to implement the VerifyIQ AI platform, aimed at accelerating auto loan funding and ...
Defend Against Fraud and ID Theft at Redwood Credit Union’s Free Shred-a-Thons
A crucial step in protecting against fraud and identity theft is to securely dispose of sensitive documents and electronic waste ...
CULA’s AI-driven Self Inspection Cuts Lease-End Turnaround Times by 50%
Over 11,000 lessees have completed self-inspections in just 10 minutes with a smartphone; new program drives lease-end efficiency, cost savings, ...
Great Lakes Credit Union Featured In Callahan & Associates’ “Anatomy Of A Credit Union”
Washington, DC (April 2025) – Great Lakes Credit Union (GLCU) has been featured in the Spring 2025 edition of Callahan ...
Appli CEO Tim Pranger to Showcase AI-Powered Loan Calculator at 2025 Auto Finance Summit East
Appli, the creator of the industry’s first AI-powered smart financial calculator, today announced that Founder and CEO Tim Pranger will ...
LAFCU Strengthens Lending Team With Addition Of Two Mortgage Loan Officers
LANSING, Mich. — LAFCU has welcomed Samip Patel and Michael Richards to its team, reinforcing the credit union’s commitment to ...
Baker Market Update – Week in Review: May 09, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Corporate One Announces 2025 Board of Directors
Three members were re-elected to Corporate One Federal Credit Union’s Board of Directors at the annual meeting on April 24: ...
Jeremiah Kossen Appointed to Corporate One Federal Credit Union’s Supervisory Committee
Corporate One Federal Credit Union announced today that Jeremiah Kossen, President/CEO of Publix Employees Federal Credit Union (PEFCU) in Lakeland, ...
Indiana Members Credit Union Announces 2025 Cancer Awareness Card Beneficiary
Indiana Members Credit Union is pleased to announce Strides for Sarcoma as the new member-nominated beneficiary for its Cancer Awareness ...
EECU Honored for Support of Hmong American Day Celebration
Fresno, CA – Educational Employees Credit Union (EECU) proudly sponsored the 2025 Hmong American Day celebration, a vibrant two-day cultural ...
Desert Financial Credit Union Launches Private Student Loan and Refinance Solutions with CU Student Choice
CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student lending solutions ...
SECU Foundation Awards Grace Clinic of Yadkin Valley with $600,000 Grant for New Medical Facility
SECU Foundation has announced a $600,000 challenge grant for Grace Clinic of Yadkin Valley (GCYV) to assist with the construction ...
Valley First Credit Union Announces Board Re-Elections and New Appointments at Annual Meeting
MODESTO, Calif. May 6, 2025 – Valley First Credit Union is pleased to announce the results of its recent Annual ...
LAFCU’s Kelli Ellsworth Etchison Honored With Lansing Community College Distinguished Alumni Award
LANSING, Mich. — LAFCU is proud to announce that Kelli Ellsworth Etchison, the credit union’s chief marketing officer and chief ...
Redwood Credit Union Elects Board of Directors
Redwood Credit Union recently re-elected volunteer board members Judy Herrerias-James, Lisa Wittke Schaffner, and Rod Dole.
TriUnity Foundation Announces Board Elections and Strategic Focus for 2025-2026
TriUnity Foundation, a nonprofit committed to relieving the financial burden of terminal illness through credit union collaboration, has announced its ...
Revolutionizing Payoffs- No More Paper Checks!
EPIC Lauches Payoff clearinghouse for Auto Lenders EPIC is transforming the way financial institutions receive loan and lease payoffs on ...
Laura Blanding Joins LAFCU As Vice President Of Membership Growth And Development
LANSING, Mich. — LAFCU has announced the appointment of Laura Blanding as vice president of membership growth and development.
Stephanie Schmidt Earns Prestigious Accredited Faster Payments Professional (AFPP) Certification
Corporate Central is proud to announce that Stephanie Schmidt, Vice President Member Services, has officially earned the Accredited Faster Payments ...
BECU to open new Neighborhood Financial Centers on Bainbridge Island and in Duvall, Washington
BECU, Washington’s largest credit union, will open new Neighborhood Financial Centers (NFCs) on Bainbridge Island and in Duvall, Washington. The ...
Coastal Credit Union Hires Anita Marshall to Lead Rocky Mount Branch
Coastal Credit Union has hired Anita Marshall as Branch Manager of its location at 1080 N. Winstead Ave in Rocky ...
LAFCU To Award $10K In Grants To Individuals Seeking Financial Relief
LANSING, Mich. — LAFCU is offering an opportunity to help individuals take charge of their financial well-being through its Pathway ...
Credit Unions Join Others in Massachusetts to Raise Awareness of Dangerous Disease
Credit unions take action to educate the public, medical community, and first responders about Moyamoya Disease on May 6 Awareness ...
New Associate Board Member and Audit Committee Members to Join Advia Credit Union’s Dedicated Volunteers
Advia Credit Union is proud of the strong network of dedicated volunteers that make up its Board of Directors and ...
U1 Announces 2025 Scholarship Winners
Universal 1 Credit Union (U1) members, Eva Johnson-Woods of Trotwood-Madison High School, and Addilyn Slinker of Beavercreek High School, were ...
Final call for Michigan schools to apply for LAFCU’s $10K Innovation for Education Grant
LANSING, Mich. — Michigan K–12 schools have until May 1 to apply for LAFCU’s 2026 Innovation for Education (LIFE) Grant, which will award $10,000 to ...
Community Credit Union Renews Core Processing Partnership with Synergent
WESTBROOK, ME (April 1, 2026) – Synergent® has entered into a ten-year hosted Jack Henry™ Symitar® core processing renewal agreement with Community Credit Union. The ...
Quavo Unveils Industry’s First AI-Powered Analyst Delivering End-to-End 24/7 Dispute Automation
Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for financial institutions and technology companies, today announced the launch of Aria™, a ...
CUES Announces Mark Robnett as New Board Chair
MADISON, Wis.—March 31, 2026—CUES is pleased to announce that Mark Robnett, President/CEO of Justice Federal Credit Union, will assume the role of CUES Board Chair ...
Virginia Business Announces Chartway Credit Union as One of the 2026 Best Places to Work in Virginia for Second Consecutive Year
For the second year in a row, Virginia Business has named Chartway Credit Union as one of the 2026 Best Places to Work in Virginia. ...
Cooperative Credit Union Association Launches Data Strategy Assessment Initiative Powered by Arkatechture
New program gives credit union leaders a clear picture of where their data stands today and a custom playbook for next steps.