The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Driven By Dreams. Supported By Western Vista.
Western Vista Federal Credit Union
Juan arrived from Mexico searching for the American dream. He spent decades in the United States on a work visa and met Nathan, a member of our team, through his landscaping business. Nathan manages Western Vista’s indirect lending program and is bilingual. Juan speaks English, but like many non-native speakers, he is more comfortable speaking […]
One Member’s Journey From Betrayal To Hope
Several years ago, I had an elderly member reach out to me because his account balances were much lower than he believed they should have been. He was very upset and was asking for assistance. He wanted to go back almost five years on his account to find out where his money went. He pleaded […]
Empowering Access, One Van At A Time
Centric Federal Credit Union
A husband and wife wanted to help their community, so they formed an LLC to provide non-emergent medical transportation. Through the business they started, they were able to help those in their community with medical issues and limited means and ensure they had access to the care they needed. Recently, after hearing about the husband […]
It’s More Than Just A Pizza Delivery
Affinity Plus Federal Credit Union
I was at the grand opening of a new branch, and a member approached me and told me that she had some medical problems a few years back and while she was in hospital her son got into a car accident and ended up in the same hospital. On top of all that, her husband […]
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
TruPartner has selected equipifi, a leading BNPL platform designed for financial institutions, to power its solution. With this launch, TruPartner ...
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
TruPartner has selected equipifi, a leading BNPL platform designed for financial institutions, to power its solution. With this launch, TruPartner ...
C.W. Williams Community Health Center Awarded $500,000 Grant for New Medical Facility in Charlotte
SECU Foundation has awarded a $500,000 capital grant to C.W. Williams Community Health Center (CWWCHC) to support the construction of ...
Baker Market Update – Week in Review: February 28, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
News Release: Dirigo Federal Credit Union Extends Long-Term Partnership with Synergent
Good morning, Synergent is pleased to share some exciting news with you before the weekend. Dirigo FCU recently renewed their ...
SECU Foundation Honored with CCUF Hero Award for Partner in Philanthropy
SECU Foundation has been named a recipient of the 2024 Carolinas Credit Union Foundation (CCUF) Hero Award for Partner in ...
Justice Federal Credit Union $1 Billion in Assets and Growing
Justice Federal Credit Union (Justice Federal) headquartered in Chantilly, VA., achieved a major milestone in 2024― the Credit Union surpassed ...
Justice Federal Offers Resources for Members Affected by the Federal Government’s Downsizing of the Federal Workforce
Justice Federal Credit Union (Justice Federal) headquartered in Chantilly, VA., announces an array of resources to assist former federal employees, ...
SECU Foundation Initiates Phase Three Disaster Relief Package of $3.45 Million for Western North Carolina
The SECU Foundation Board of Directors approved a third phase of Hurricane Helene disaster relief funding totaling $3.45 million for ...
Credit Unions First Partners with CU*SOUTH to Use Technology to Reshape Traditional Insurance Mode
Credit Unions First, a pioneering financial and insurance services credit union service organization, announced a strategic partnership with CU*SOUTH, a leading provider of credit union ...
Finalytics.ai and CUNA Strategic Services Announce New Alliance to Drive Personalization and Growth for Credit Unions
CUNA Strategic Services is pleased to announce their new alliance with Finalytics.ai. Finalytics.ai is the first community financial institution platform ...
Origence Closes 2024 Funding $53 Billion For Two Million Members
Origence, the leading lending technology solutions provider for credit unions, closed 2024 with $53 billion in funding and serving two ...
Truliant Foundation Celebrates 2024 Giving Impact
The Truliant Foundation is proud to share the significant impact its programs had in 2024 across the Carolinas and Virginia, ...
For Immediate Release – Bay Federal Credit Union Selects Mark Ely as Senior Vice President & Chief Marketing Officer (CMO)
Capitola, CA, February 24, 2025. Bay Federal Credit Union proudly announces Mark Ely as its new Senior Vice President and ...
Christian Financial Outreach & Impact Foundation Awards $26,563 in Grants to Local Nonprofits
Sterling Heights, Mich., (Feb. 25, 2025) – The Christian Financial Credit Union Outreach & Impact Foundation today announced its latest ...
USSFCU Featured on The Balancing Act Local Edition Washington D.C.,
The United States Senate Federal Credit Union (USSFCU) was recently spotlighted on The Balancing Act Local Edition Washington D.C., highlighting ...
Cloudvirga joins ACUMA to help credit unions elevate the member lending experience
Cloudvirga, a leading provider of digital mortgage point-of-sale platforms, has joined the American Credit Union Mortgage Association (ACUMA) as an ...
INOVA Federal Raises over $3,300 for Special Olympics Indiana
INOVA Federal recently raised over $3,300 for Special Olympics Indiana during their “Polar Plunge” campaign. Special Olympics Indiana is a ...
GTE Financial Kicks Off 14th Annual Student Scholarship Program to Support Academic Excellence and Community Engagement
GTE Financial is thrilled to announce applications are now open for the 14th Annual Student Scholarship Program. This year, the ...
United Federal Credit Union Names New Mortgage Advisor in Northern Michigan
United Federal Credit Union (United) is pleased to announce the appointment of Mike White to Mortgage Advisor serving the Traverse ...
SECU Foundation Awards $2 Million Grant to Support Expansion of the North Carolina Aquarium at Fort Fisher
SECU Foundation has awarded a $2 million capital grant to the North Carolina Aquarium Society, contributing to the expansion of ...
Algebrik AI and Conductiv Elevate Lending with Permissioned Data, Automated Stipulations, and Smarter Underwriting
Algebrik AI, the world’s first cloud-native, AI-powered Loan Origination Platform (LOS), has announced a strategic partnership with Conductiv to enhance ...
Pioneer Valley Credit Union Speeds Loan Processing with Eltropy’s AI-Powered Digital Platform
Eltropy, the leading AI-powered digital conversations platform for community financial institutions (CFIs), announced today that Pioneer Valley Credit Union has ...
Baker Market Update – Week in Review: February 21, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Chartway Holds 66th Annual Meeting and Announces 2025-2026 Board of Directors
On February 20, 2025, Chartway Credit Union held its 66th Annual Meeting.
Jackson joins Truliant Financial Advisors as Senior Advisor for Upstate, S.C.
Truliant Federal Credit Union is pleased to announce that Donna Panton Jackson, Senior Financial Advisor, is joining Truliant Financial Advisors ...
CUES Advanced Management Program from Cornell Returns—Get Future Leaders Ready
CUES Advanced Management Program from Cornell University returns July 1, 2025—just in time to help credit unions comply with the ...
SchoolsFirst FCU Extends Support and Care to Members, School Employees, and Their Communities Affected by Southern California Wildfires
SchoolsFirst Federal Credit Union today announced they are donating more than $220,000 in support of their Members and the educational ...
AccuAccount Named a Finalist in CreditUnions.com Innovation Series, Lending Category, for the Second Year in a Row
Alogent proudly announces that its AccuAccount platform has been named a finalist in CreditUnions.com’s 2025 Innovation Series, Lending Category. This ...
GTE Financial Celebrates 90 Years with the Grand Opening of New Channelside Community Financial Center
GTE Financial is thrilled to celebrate its 90th anniversary of serving the Tampa Bay community by opening its newest Community ...
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
TruPartner has selected equipifi, a leading BNPL platform designed for financial institutions, to power its solution. With this launch, TruPartner ...
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
TruPartner has selected equipifi, a leading BNPL platform designed for financial institutions, to power its solution. With this launch, TruPartner ...
C.W. Williams Community Health Center Awarded $500,000 Grant for New Medical Facility in Charlotte
SECU Foundation has awarded a $500,000 capital grant to C.W. Williams Community Health Center (CWWCHC) to support the construction of ...
Baker Market Update – Week in Review: February 28, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
News Release: Dirigo Federal Credit Union Extends Long-Term Partnership with Synergent
Good morning, Synergent is pleased to share some exciting news with you before the weekend. Dirigo FCU recently renewed their ...
SECU Foundation Honored with CCUF Hero Award for Partner in Philanthropy
SECU Foundation has been named a recipient of the 2024 Carolinas Credit Union Foundation (CCUF) Hero Award for Partner in ...
Justice Federal Credit Union $1 Billion in Assets and Growing
Justice Federal Credit Union (Justice Federal) headquartered in Chantilly, VA., achieved a major milestone in 2024― the Credit Union surpassed ...
Justice Federal Offers Resources for Members Affected by the Federal Government’s Downsizing of the Federal Workforce
Justice Federal Credit Union (Justice Federal) headquartered in Chantilly, VA., announces an array of resources to assist former federal employees, ...
SECU Foundation Initiates Phase Three Disaster Relief Package of $3.45 Million for Western North Carolina
The SECU Foundation Board of Directors approved a third phase of Hurricane Helene disaster relief funding totaling $3.45 million for ...
Credit Unions First Partners with CU*SOUTH to Use Technology to Reshape Traditional Insurance Mode
Credit Unions First, a pioneering financial and insurance services credit union service organization, announced a strategic partnership with CU*SOUTH, a leading provider of credit union ...
Finalytics.ai and CUNA Strategic Services Announce New Alliance to Drive Personalization and Growth for Credit Unions
CUNA Strategic Services is pleased to announce their new alliance with Finalytics.ai. Finalytics.ai is the first community financial institution platform ...
Origence Closes 2024 Funding $53 Billion For Two Million Members
Origence, the leading lending technology solutions provider for credit unions, closed 2024 with $53 billion in funding and serving two ...
Truliant Foundation Celebrates 2024 Giving Impact
The Truliant Foundation is proud to share the significant impact its programs had in 2024 across the Carolinas and Virginia, ...
For Immediate Release – Bay Federal Credit Union Selects Mark Ely as Senior Vice President & Chief Marketing Officer (CMO)
Capitola, CA, February 24, 2025. Bay Federal Credit Union proudly announces Mark Ely as its new Senior Vice President and ...
Christian Financial Outreach & Impact Foundation Awards $26,563 in Grants to Local Nonprofits
Sterling Heights, Mich., (Feb. 25, 2025) – The Christian Financial Credit Union Outreach & Impact Foundation today announced its latest ...
USSFCU Featured on The Balancing Act Local Edition Washington D.C.,
The United States Senate Federal Credit Union (USSFCU) was recently spotlighted on The Balancing Act Local Edition Washington D.C., highlighting ...
Cloudvirga joins ACUMA to help credit unions elevate the member lending experience
Cloudvirga, a leading provider of digital mortgage point-of-sale platforms, has joined the American Credit Union Mortgage Association (ACUMA) as an ...
INOVA Federal Raises over $3,300 for Special Olympics Indiana
INOVA Federal recently raised over $3,300 for Special Olympics Indiana during their “Polar Plunge” campaign. Special Olympics Indiana is a ...
GTE Financial Kicks Off 14th Annual Student Scholarship Program to Support Academic Excellence and Community Engagement
GTE Financial is thrilled to announce applications are now open for the 14th Annual Student Scholarship Program. This year, the ...
United Federal Credit Union Names New Mortgage Advisor in Northern Michigan
United Federal Credit Union (United) is pleased to announce the appointment of Mike White to Mortgage Advisor serving the Traverse ...
SECU Foundation Awards $2 Million Grant to Support Expansion of the North Carolina Aquarium at Fort Fisher
SECU Foundation has awarded a $2 million capital grant to the North Carolina Aquarium Society, contributing to the expansion of ...
Algebrik AI and Conductiv Elevate Lending with Permissioned Data, Automated Stipulations, and Smarter Underwriting
Algebrik AI, the world’s first cloud-native, AI-powered Loan Origination Platform (LOS), has announced a strategic partnership with Conductiv to enhance ...
Pioneer Valley Credit Union Speeds Loan Processing with Eltropy’s AI-Powered Digital Platform
Eltropy, the leading AI-powered digital conversations platform for community financial institutions (CFIs), announced today that Pioneer Valley Credit Union has ...
Baker Market Update – Week in Review: February 21, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Chartway Holds 66th Annual Meeting and Announces 2025-2026 Board of Directors
On February 20, 2025, Chartway Credit Union held its 66th Annual Meeting.
Jackson joins Truliant Financial Advisors as Senior Advisor for Upstate, S.C.
Truliant Federal Credit Union is pleased to announce that Donna Panton Jackson, Senior Financial Advisor, is joining Truliant Financial Advisors ...
CUES Advanced Management Program from Cornell Returns—Get Future Leaders Ready
CUES Advanced Management Program from Cornell University returns July 1, 2025—just in time to help credit unions comply with the ...
SchoolsFirst FCU Extends Support and Care to Members, School Employees, and Their Communities Affected by Southern California Wildfires
SchoolsFirst Federal Credit Union today announced they are donating more than $220,000 in support of their Members and the educational ...
AccuAccount Named a Finalist in CreditUnions.com Innovation Series, Lending Category, for the Second Year in a Row
Alogent proudly announces that its AccuAccount platform has been named a finalist in CreditUnions.com’s 2025 Innovation Series, Lending Category. This ...
GTE Financial Celebrates 90 Years with the Grand Opening of New Channelside Community Financial Center
GTE Financial is thrilled to celebrate its 90th anniversary of serving the Tampa Bay community by opening its newest Community ...
Corporate Central Supercharges Business Onboarding with Next Generation Verification, powered by Middesk, in Beastro
Corporate Central and Middesk are turning business onboarding into a competitive advantage for credit unions. The organizations recently announced a partnership that delivers a powerful, ...
CUNA Strategic Services Expands Sparrow Alliance to Help Credit Unions Deepen Member Relationships Beyond the Branch
MADISON, WI – January 22, 2026 – CUNA Strategic Services (CSS) is pleased to announce the expansion of its alliance with Sparrow to include their ...
Waterbury CT Teachers Federal Credit Union Selects Alogent’s FASTdocs to Modernize Enterprise Content Management and Automate Manual Processes
Alogent proudly announced that Waterbury CT Teachers Federal Credit Union selected FASTdocs, its enterprise content management (ECM) platform purpose built for financial institutions. The credit ...
First Entertainment Credit Union and Nymbus Launch CineFi, First Digital Credit Union for Entertainment Professionals
Nymbus, a modern banking platform for U.S. banks and credit unions, today announced that First Entertainment Credit Union has successfully launched CineFi, the first fully ...
Corporate Central Promotes Hunter Cliffgard to Investment Analyst
Corporate Central is pleased to announce the promotion of Hunter Cliffgard from Investment Assistant to Investment Analyst, recognizing his strong contributions, continued professional development, and ...
CRIF Select Appoints Robert Christini as Senior Vice President of Sales
CRIF Select announced that Robert Christini has joined the company as Senior Vice President of Sales, bringing proven leadership and deep expertise in the automotive ...