The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Paycheck Program Eases Shutdown Fears

Navy Federal Credit Union

This spring, Army Veteran Cassandra Clouse was concerned about the impact a possible government shutdown would have on her finances. Now an engineer at the Air Force Research Lab in Ohio, Cassandra feared an indefinite furlough, which would leave her without income she needed to pay regular bills. At the time, Cassandra had taken out […]

“Mr. Mayor” Finds His Way Home

Navy Federal Credit Union

When Air Force Veteran Gil Petrosino didn’t return from his daily walk in Lake Elsinore, CA, his wife Sherry feared the worst. As she searched the town, she spotted a crowd — and to her relief, Gil, in his 80s, was at the center, flanked by a police car and the town’s mayor, Natasha Johnson. […]

Nobody Else Came But Her

Navy Federal Credit Union

Navy Federal Credit Union is known for safeguarding its members’ financial health — but for Angelo Stone, the credit union’s care extended far beyond the expected. A loyal member since Navy Federal protected him from fraud years ago, Stone’s appreciation deepened last fall when assistant branch manager Joi Parker came to his rescue during a […]

Every Moment Matters — And These Belong To Blue

After the devastating loss of their son, Doug and Ramona were faced with overwhelming decisions and expenses. Thankfully, Lou from Blue stepped in — not just as a professional, but as a friend. From notarizing documents to helping with final arrangements, Lou supported them with dignity and heartfelt care. It’s this kind of service that […]

Five Generations, One Credit Union

Signet Federal Credit Union

It started in 1988, when one family member opened a single account at Signet Federal Credit Union. Nearly four decades later, that single account has grown into 22 accounts spanning five generations. Signet has been a part of major milestone, from first cars to dream cars, home remodels to farm equipment, consolidations to investments, and […]

Why I Love Securityplus FCU

I’ve been a member of Securityplus Federal Credit Union since 2013, and the credit union has consistently protected my financial interests. On several occasions, creditors claimed they had not received my payments. However, each time, I was able to visit the credit union, where staff provided all the necessary proof and payment trace information. Thanks […]

Making A Difference

SchoolsFirst FCU Enhances Partnership with Los Rios Community College District

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Personnel Promotions

United Federal Credit Union Names Josh Munoz Mortgage Advisor in Fort Smith

United Federal Credit Union (United) has appointed Josh Munoz to the position of Mortgage Advisor at its branch at 5800 ...
New Product Releases

GTE Financial Celebrates 90th Anniversary with Exclusive Offers and Exciting Events for Tampa Bay Lightning Fans

In honor of GTE Financial’s 90th anniversary and continued commitment to the community, the credit union is excited to unveil ...
New Product Releases

Intelligent Banking Solutions Launches SAFIRE-IQ

Intelligent Banking Solutions, a leading provider of collections and risk management software, has launched SAFIRE-IQ (Streamlined Automation for Financial Institutions’ ...
Making A Difference

Unitus Community Credit Union Earns LEED Certification for Tigard Facility

Unitus Business Center-Tigard recognized with Silver Certification for environmental sustainability stewardship.
Technology

Cloudvirga completes enhanced integration with ICE Mortgage Technology

Mortgage point-of-sale (POS) provider Cloudvirga announced enhancements to its integration with ICE Mortgage Technology that will improve performance, security and ...
Strategic Partnerships

IntelliTrade Open Banking partners with Infintegration to facilitate Open Banking Integration to Core Systems and Software

IntelliTrade Open Banking is excited to announce that we have partnered with Infintegration which specializes in enabling integration to legacy ...
Lending

United Federal Credit Union to Offer Down Payment Assistance to Indiana Mortgage Borrowers

Securing funds for the down payment on a new home can be challenging to many borrowers, but a new agreement ...
Other

TriVerity Announces Collection Academy 2025

TriVerity, Velera’s leading delinquency management resource, has opened registration for its 2025 Collection Academy, taking place September 22-24, at the ...
Technology

Origence’s eContracting Solution to Streamline Indirect Auto Financing for Credit Unions

Origence, the leading lending technology solutions provider for credit unions, announced the expansion of its streamlined indirect auto financing solutions ...
New Product Releases

TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later

TruPartner has selected equipifi, a leading BNPL platform designed for financial institutions, to power its solution. With this launch, TruPartner ...
New Product Releases

TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later

TruPartner has selected equipifi, a leading BNPL platform designed for financial institutions, to power its solution. With this launch, TruPartner ...
Making A Difference

C.W. Williams Community Health Center Awarded $500,000 Grant for New Medical Facility in Charlotte

SECU Foundation has awarded a $500,000 capital grant to C.W. Williams Community Health Center (CWWCHC) to support the construction of ...
Industry Analysis & Trends

Baker Market Update – Week in Review: February 28, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Strategic Partnerships

News Release: Dirigo Federal Credit Union Extends Long-Term Partnership with Synergent

Good morning, Synergent is pleased to share some exciting news with you before the weekend. Dirigo FCU recently renewed their ...
Making A Difference

SECU Foundation Honored with CCUF Hero Award for Partner in Philanthropy

SECU Foundation has been named a recipient of the 2024 Carolinas Credit Union Foundation (CCUF) Hero Award for Partner in ...
Operations & HR

Justice Federal Credit Union $1 Billion in Assets and Growing

Justice Federal Credit Union (Justice Federal) headquartered in Chantilly, VA., achieved a major milestone in 2024― the Credit Union surpassed ...
Making A Difference

Justice Federal Offers Resources for Members Affected by the Federal Government’s Downsizing of the Federal Workforce

Justice Federal Credit Union (Justice Federal) headquartered in Chantilly, VA., announces an array of resources to assist former federal employees, ...
Making A Difference

SECU Foundation Initiates Phase Three Disaster Relief Package of $3.45 Million for Western North Carolina

The SECU Foundation Board of Directors approved a third phase of Hurricane Helene disaster relief funding totaling $3.45 million for ...
Strategic Partnerships

Credit Unions First Partners with CU*SOUTH to Use Technology to Reshape Traditional Insurance Mode

Credit Unions First, a pioneering financial and insurance services credit union service organization, announced a strategic partnership with CU*SOUTH, a leading provider of credit union ...
Strategic Partnerships

Finalytics.ai and CUNA Strategic Services Announce New Alliance to Drive Personalization and Growth for Credit Unions

CUNA Strategic Services is pleased to announce their new alliance with Finalytics.ai. Finalytics.ai is the first community financial institution platform ...
Technology

Origence Closes 2024 Funding $53 Billion For Two Million Members

Origence, the leading lending technology solutions provider for credit unions, closed 2024 with $53 billion in funding and serving two ...
Making A Difference

Truliant Foundation Celebrates 2024 Giving Impact

The Truliant Foundation is proud to share the significant impact its programs had in 2024 across the Carolinas and Virginia, ...
Personnel Promotions

For Immediate Release – Bay Federal Credit Union Selects Mark Ely as Senior Vice President & Chief Marketing Officer (CMO)

Capitola, CA, February 24, 2025. Bay Federal Credit Union proudly announces Mark Ely as its new Senior Vice President and ...
Making A Difference

Christian Financial Outreach & Impact Foundation Awards $26,563 in Grants to Local Nonprofits

Sterling Heights, Mich., (Feb. 25, 2025) – The Christian Financial Credit Union Outreach & Impact Foundation today announced its latest ...
Marketing

USSFCU Featured on The Balancing Act Local Edition Washington D.C.,

The United States Senate Federal Credit Union (USSFCU) was recently spotlighted on The Balancing Act Local Edition Washington D.C., highlighting ...
Strategic Partnerships

Cloudvirga joins ACUMA to help credit unions elevate the member lending experience

Cloudvirga, a leading provider of digital mortgage point-of-sale platforms, has joined the American Credit Union Mortgage Association (ACUMA) as an ...
Charity Events

INOVA Federal Raises over $3,300 for Special Olympics Indiana

INOVA Federal recently raised over $3,300 for Special Olympics Indiana during their “Polar Plunge” campaign. Special Olympics Indiana is a ...
Making A Difference

GTE Financial Kicks Off 14th Annual Student Scholarship Program to Support Academic Excellence and Community Engagement

GTE Financial is thrilled to announce applications are now open for the 14th Annual Student Scholarship Program. This year, the ...
Personnel Promotions

United Federal Credit Union Names New Mortgage Advisor in Northern Michigan

United Federal Credit Union (United) is pleased to announce the appointment of Mike White to Mortgage Advisor serving the Traverse ...
Making A Difference

SchoolsFirst FCU Enhances Partnership with Los Rios Community College District

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Personnel Promotions

United Federal Credit Union Names Josh Munoz Mortgage Advisor in Fort Smith

United Federal Credit Union (United) has appointed Josh Munoz to the position of Mortgage Advisor at its branch at 5800 ...
New Product Releases

GTE Financial Celebrates 90th Anniversary with Exclusive Offers and Exciting Events for Tampa Bay Lightning Fans

In honor of GTE Financial’s 90th anniversary and continued commitment to the community, the credit union is excited to unveil ...
New Product Releases

Intelligent Banking Solutions Launches SAFIRE-IQ

Intelligent Banking Solutions, a leading provider of collections and risk management software, has launched SAFIRE-IQ (Streamlined Automation for Financial Institutions’ ...
Making A Difference

Unitus Community Credit Union Earns LEED Certification for Tigard Facility

Unitus Business Center-Tigard recognized with Silver Certification for environmental sustainability stewardship.
Technology

Cloudvirga completes enhanced integration with ICE Mortgage Technology

Mortgage point-of-sale (POS) provider Cloudvirga announced enhancements to its integration with ICE Mortgage Technology that will improve performance, security and ...
Strategic Partnerships

IntelliTrade Open Banking partners with Infintegration to facilitate Open Banking Integration to Core Systems and Software

IntelliTrade Open Banking is excited to announce that we have partnered with Infintegration which specializes in enabling integration to legacy ...
Lending

United Federal Credit Union to Offer Down Payment Assistance to Indiana Mortgage Borrowers

Securing funds for the down payment on a new home can be challenging to many borrowers, but a new agreement ...
Other

TriVerity Announces Collection Academy 2025

TriVerity, Velera’s leading delinquency management resource, has opened registration for its 2025 Collection Academy, taking place September 22-24, at the ...
Technology

Origence’s eContracting Solution to Streamline Indirect Auto Financing for Credit Unions

Origence, the leading lending technology solutions provider for credit unions, announced the expansion of its streamlined indirect auto financing solutions ...
New Product Releases

TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later

TruPartner has selected equipifi, a leading BNPL platform designed for financial institutions, to power its solution. With this launch, TruPartner ...
New Product Releases

TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later

TruPartner has selected equipifi, a leading BNPL platform designed for financial institutions, to power its solution. With this launch, TruPartner ...
Making A Difference

C.W. Williams Community Health Center Awarded $500,000 Grant for New Medical Facility in Charlotte

SECU Foundation has awarded a $500,000 capital grant to C.W. Williams Community Health Center (CWWCHC) to support the construction of ...
Industry Analysis & Trends

Baker Market Update – Week in Review: February 28, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Strategic Partnerships

News Release: Dirigo Federal Credit Union Extends Long-Term Partnership with Synergent

Good morning, Synergent is pleased to share some exciting news with you before the weekend. Dirigo FCU recently renewed their ...
Making A Difference

SECU Foundation Honored with CCUF Hero Award for Partner in Philanthropy

SECU Foundation has been named a recipient of the 2024 Carolinas Credit Union Foundation (CCUF) Hero Award for Partner in ...
Operations & HR

Justice Federal Credit Union $1 Billion in Assets and Growing

Justice Federal Credit Union (Justice Federal) headquartered in Chantilly, VA., achieved a major milestone in 2024― the Credit Union surpassed ...
Making A Difference

Justice Federal Offers Resources for Members Affected by the Federal Government’s Downsizing of the Federal Workforce

Justice Federal Credit Union (Justice Federal) headquartered in Chantilly, VA., announces an array of resources to assist former federal employees, ...
Making A Difference

SECU Foundation Initiates Phase Three Disaster Relief Package of $3.45 Million for Western North Carolina

The SECU Foundation Board of Directors approved a third phase of Hurricane Helene disaster relief funding totaling $3.45 million for ...
Strategic Partnerships

Credit Unions First Partners with CU*SOUTH to Use Technology to Reshape Traditional Insurance Mode

Credit Unions First, a pioneering financial and insurance services credit union service organization, announced a strategic partnership with CU*SOUTH, a leading provider of credit union ...
Strategic Partnerships

Finalytics.ai and CUNA Strategic Services Announce New Alliance to Drive Personalization and Growth for Credit Unions

CUNA Strategic Services is pleased to announce their new alliance with Finalytics.ai. Finalytics.ai is the first community financial institution platform ...
Technology

Origence Closes 2024 Funding $53 Billion For Two Million Members

Origence, the leading lending technology solutions provider for credit unions, closed 2024 with $53 billion in funding and serving two ...
Making A Difference

Truliant Foundation Celebrates 2024 Giving Impact

The Truliant Foundation is proud to share the significant impact its programs had in 2024 across the Carolinas and Virginia, ...
Personnel Promotions

For Immediate Release – Bay Federal Credit Union Selects Mark Ely as Senior Vice President & Chief Marketing Officer (CMO)

Capitola, CA, February 24, 2025. Bay Federal Credit Union proudly announces Mark Ely as its new Senior Vice President and ...
Making A Difference

Christian Financial Outreach & Impact Foundation Awards $26,563 in Grants to Local Nonprofits

Sterling Heights, Mich., (Feb. 25, 2025) – The Christian Financial Credit Union Outreach & Impact Foundation today announced its latest ...
Marketing

USSFCU Featured on The Balancing Act Local Edition Washington D.C.,

The United States Senate Federal Credit Union (USSFCU) was recently spotlighted on The Balancing Act Local Edition Washington D.C., highlighting ...
Strategic Partnerships

Cloudvirga joins ACUMA to help credit unions elevate the member lending experience

Cloudvirga, a leading provider of digital mortgage point-of-sale platforms, has joined the American Credit Union Mortgage Association (ACUMA) as an ...
Charity Events

INOVA Federal Raises over $3,300 for Special Olympics Indiana

INOVA Federal recently raised over $3,300 for Special Olympics Indiana during their “Polar Plunge” campaign. Special Olympics Indiana is a ...
Making A Difference

GTE Financial Kicks Off 14th Annual Student Scholarship Program to Support Academic Excellence and Community Engagement

GTE Financial is thrilled to announce applications are now open for the 14th Annual Student Scholarship Program. This year, the ...
Personnel Promotions

United Federal Credit Union Names New Mortgage Advisor in Northern Michigan

United Federal Credit Union (United) is pleased to announce the appointment of Mike White to Mortgage Advisor serving the Traverse ...

Elan Charitable Giving Celebrates 5 Years with $250,000 in Donations

MINNEAPOLIS — Elan Credit Card today announced the expansion of its charitable giving program, delivering $250,000 in donations to 25 nonprofit organizations nationwide. Each $10,000 ...

One Nevada Announces Promotions for Five Leaders

LAS VEGAS, NV. – One Nevada Credit Union, one of the strongest credit unions in the country, recently announced five promotions within its leadership team ...

eDOC REPORTS ADOPTION GROWTH ACROSS DOCUMENT IMAGING AND eDOCSignature PLATFORMS

eDOC CUSO network and partnerships bring growth across document imaging and eDOCSignature solution adoption.

Arkatechture Announces Launch of AI Data Analyst Tool: ArkaIQ

Arkatechture’s new product, ArkaIQ, empowers teams to interact directly with trusted data with no reports or data requests required.

Indiana Members Credit Union Recognized at Best Regional Credit Union by Newsweek and Indianapolis Community Choice Awards

Indiana Members Credit Union has earned two major honors for the third consecutive year. Newsweek named IMCU one of America’s Best Regional Banks and Credit ...

SchoolsFirst FCU Raised More Than $3.3M for Children’s Miracle Network

I wanted to share some exciting news from SchoolsFirst Federal Credit Union: in 2025, the Credit Union contributed more than $3.3 million to support Children’s ...
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