The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Entrepreneurship And Enchiladas
Rosa and Aurelio T. have the highest standards when it comes to cooking up delicious Mexican food. Since opening Mi Madre’s Restaurant in East Austin in 1990, the couple has insisted on using only the best ingredients to produce excellent meals for generations of Austinites. “Mr. T and Mama T,” as they are known to […]
Cowboy Pools Helps Everybody Cool Off
When quarantine halted their plans for a big wedding in April 2020, Aaron W. and Amanda S. repurposed their wedding fund to launch a new business. That summer, they started Cowboy Pools, of which they are now co-founders and operators. The company sells and installs chic, low-cost backyard pools designed with galvanized water tanks made […]
Guiding The Next Generation Of Learners And Savers
For Jeffrey, a visit to GreenState Credit Union was more than just a transaction — it was a teaching moment. He came in with his 17-year-old daughter to open her first certificate of deposit, an experience meant to help her learn about money management and saving for college. The GreenState team member who assisted them […]
Patience And Care Support A Son’s Next Step
When Kyle applied for a loan to help his son purchase a vehicle, he hoped for a quick and supportive experience, and that’s exactly what he found with Cynthia at GreenState Credit Union. Kyle began the loan application online on a Saturday through the Ankeny branch, wanting to get pre-approved while his son searched for […]
A Connection That Came Full Circle
When GreenState Credit Union launched its new auto recapture list in early 2024, Leen immediately saw it as more than a data initiative — it was a chance to deepen relationships. Blake was one of the first members she assisted from that list, and during the next three months, Leen helped Blake and his family […]
Hope Delivered Just In Time
Central Willamette Credit Union
We had a newly married couple join the credit union in 2022. During the account opening, we found out that the couple was unexpectedly pregnant and the husband had lost his job, got a new, lower paying job and as such they were forced to move. As the husband had an ITIN, his traditional credit […]
Rivermark Donates $3 Million to Rebuilding Together PNW
March 13, 2025 For Immediate Release Rivermark Donates $3 Million to Rebuilding Together PNW PORTLAND, OR –The Rivermark Community Fund ...
LGE Community Credit Union honored with MemberXP ‘Best of the Best’ Award
LGE Community Credit Union is honored to announce that it has been recognized as a recipient of the prestigious 2025 ...
Vizo Financial Wins Third Consecutive Gallup Exceptional Workplace Award
Vizo Financial has been named a Gallup Exceptional Workplace Award (GEWA) winner for the third consecutive year. Gallup analyzed team ...
Envisant Acquires IronSafe Software System
Envisant, the business subsidiary of the Illinois Credit Union League, has acquired the IronSafe software system from Trellance Cooperative Holdings, ...
ORIGENCE ANNOUNCES GENERAL BRADFORD SHWEDO AS A KEYNOTE SPEAKER FOR LENDING TECH LIVE ’25 CONFERENCE
Origence, a leading provider of lending technology solutions, announces General Bradford Shwedo as a keynote speaker for its Lending Tech ...
Chartway Ventures Welcomes Jennifer Addabbo and Samantha Paxson to Board
Chartway Ventures, the wholly owned Credit Union Service Organization (CUSO) of Chartway Credit Union, welcomed Jennifer Addabbo and Samantha Paxson ...
Boiling Springs Branch is Truliant’s Latest in Upstate S.C. Expansion
Truliant, a top 100 U.S. credit union, announced today the opening of a new branch location in Boiling Springs, S.C., ...
USSFCU Hosts Kenyan Delegation for Insightful Discussion on Global Financial Cooperation
The U.S. Senate Federal Credit Union (USSFCU) proudly hosted a distinguished delegation from Kenya for a lunch reception and discussion ...
Southeast Financial Credit Union Signs New Core Agreement with Synergent
(WESTBROOK, ME) – Synergent® is pleased to announce that Southeast Financial Credit Union has signed a new ten-year agreement for ...
EECU Sponsors Disaster Preparedness Workshop
In light of an increasing number of disasters affecting communities nationwide, Educational Employees Credit Union (EECU) partnered with the Community ...
FORUM Credit Union Selects CULA Vehicle Leasing Program
Credit Union Leasing of America expands national footprint, extends reach in Indiana, bringing the benefits of leasing to more credit ...
Service One Credit Union Announces Matt Hutcheson as Chief Financial Officer
Service One Credit Union announces the promotion of Matt Hutcheson to Chief Financial Officer. Hutcheson has been with Service One ...
LAFCU expands finance team with two new appointments
LANSING, Mich. — LAFCU has strengthened its finance team with the addition of Samantha Goris as finance manager and Amy Vitale as financial analyst. Both ...
Deadline nears for LAFCU essay contest offering $20K in scholarships
LANSING, Mich. — Michigan high school seniors have until March 31 to apply for LAFCU’s Write to Educate Essay Contest, which will award a total ...
EECU Crowned Best Credit Union and Home Loans in North SLO County
Educational Employees Credit Union (EECU) is proud to announce its recognition in three categories of the 12th Annual Best of ...
Baker Market Update – Week in Review: March 07, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Jon Looman joins LAFCU as vice president of facilities
LANSING, Mich. — LAFCU has welcomed Jon Looman as vice president of facilities, bringing decades of leadership experience and a deep understanding of the credit ...
LAFCU wins national award for Shields Up! Phase Two in SIAA competition
LANSING, Mich. — LAFCU has won a national award in the 22nd Annual Service Industry Advertising Awards (SIAA) competition for the second phase of its ...
New Book Helps Credit Unions Drive Purpose-Driven Growth
Washington, DC – Callahan & Associates is proud to announce the release of “Callahan’s Strategic Growth Framework”, a groundbreaking new book that provides credit union ...
LGE Community Credit Union recognized with 2024 Gold Level Cigna Healthy Workforce Designation
Cigna Healthcare has selected LGE Community Credit Union as a recipient of their 2024 Gold Level Healthy Workforce Designation for ...
SchoolsFirst FCU Enhances Partnership with Los Rios Community College District
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
United Federal Credit Union Names Josh Munoz Mortgage Advisor in Fort Smith
United Federal Credit Union (United) has appointed Josh Munoz to the position of Mortgage Advisor at its branch at 5800 ...
GTE Financial Celebrates 90th Anniversary with Exclusive Offers and Exciting Events for Tampa Bay Lightning Fans
In honor of GTE Financial’s 90th anniversary and continued commitment to the community, the credit union is excited to unveil ...
Intelligent Banking Solutions Launches SAFIRE-IQ
Intelligent Banking Solutions, a leading provider of collections and risk management software, has launched SAFIRE-IQ (Streamlined Automation for Financial Institutions’ ...
Unitus Community Credit Union Earns LEED Certification for Tigard Facility
Unitus Business Center-Tigard recognized with Silver Certification for environmental sustainability stewardship.
Cloudvirga completes enhanced integration with ICE Mortgage Technology
Mortgage point-of-sale (POS) provider Cloudvirga announced enhancements to its integration with ICE Mortgage Technology that will improve performance, security and ...
IntelliTrade Open Banking partners with Infintegration to facilitate Open Banking Integration to Core Systems and Software
IntelliTrade Open Banking is excited to announce that we have partnered with Infintegration which specializes in enabling integration to legacy ...
United Federal Credit Union to Offer Down Payment Assistance to Indiana Mortgage Borrowers
Securing funds for the down payment on a new home can be challenging to many borrowers, but a new agreement ...
TriVerity Announces Collection Academy 2025
TriVerity, Velera’s leading delinquency management resource, has opened registration for its 2025 Collection Academy, taking place September 22-24, at the ...
Origence’s eContracting Solution to Streamline Indirect Auto Financing for Credit Unions
Origence, the leading lending technology solutions provider for credit unions, announced the expansion of its streamlined indirect auto financing solutions ...
Rivermark Donates $3 Million to Rebuilding Together PNW
March 13, 2025 For Immediate Release Rivermark Donates $3 Million to Rebuilding Together PNW PORTLAND, OR –The Rivermark Community Fund ...
LGE Community Credit Union honored with MemberXP ‘Best of the Best’ Award
LGE Community Credit Union is honored to announce that it has been recognized as a recipient of the prestigious 2025 ...
Vizo Financial Wins Third Consecutive Gallup Exceptional Workplace Award
Vizo Financial has been named a Gallup Exceptional Workplace Award (GEWA) winner for the third consecutive year. Gallup analyzed team ...
Envisant Acquires IronSafe Software System
Envisant, the business subsidiary of the Illinois Credit Union League, has acquired the IronSafe software system from Trellance Cooperative Holdings, ...
ORIGENCE ANNOUNCES GENERAL BRADFORD SHWEDO AS A KEYNOTE SPEAKER FOR LENDING TECH LIVE ’25 CONFERENCE
Origence, a leading provider of lending technology solutions, announces General Bradford Shwedo as a keynote speaker for its Lending Tech ...
Chartway Ventures Welcomes Jennifer Addabbo and Samantha Paxson to Board
Chartway Ventures, the wholly owned Credit Union Service Organization (CUSO) of Chartway Credit Union, welcomed Jennifer Addabbo and Samantha Paxson ...
Boiling Springs Branch is Truliant’s Latest in Upstate S.C. Expansion
Truliant, a top 100 U.S. credit union, announced today the opening of a new branch location in Boiling Springs, S.C., ...
USSFCU Hosts Kenyan Delegation for Insightful Discussion on Global Financial Cooperation
The U.S. Senate Federal Credit Union (USSFCU) proudly hosted a distinguished delegation from Kenya for a lunch reception and discussion ...
Southeast Financial Credit Union Signs New Core Agreement with Synergent
(WESTBROOK, ME) – Synergent® is pleased to announce that Southeast Financial Credit Union has signed a new ten-year agreement for ...
EECU Sponsors Disaster Preparedness Workshop
In light of an increasing number of disasters affecting communities nationwide, Educational Employees Credit Union (EECU) partnered with the Community ...
FORUM Credit Union Selects CULA Vehicle Leasing Program
Credit Union Leasing of America expands national footprint, extends reach in Indiana, bringing the benefits of leasing to more credit ...
Service One Credit Union Announces Matt Hutcheson as Chief Financial Officer
Service One Credit Union announces the promotion of Matt Hutcheson to Chief Financial Officer. Hutcheson has been with Service One ...
LAFCU expands finance team with two new appointments
LANSING, Mich. — LAFCU has strengthened its finance team with the addition of Samantha Goris as finance manager and Amy Vitale as financial analyst. Both ...
Deadline nears for LAFCU essay contest offering $20K in scholarships
LANSING, Mich. — Michigan high school seniors have until March 31 to apply for LAFCU’s Write to Educate Essay Contest, which will award a total ...
EECU Crowned Best Credit Union and Home Loans in North SLO County
Educational Employees Credit Union (EECU) is proud to announce its recognition in three categories of the 12th Annual Best of ...
Baker Market Update – Week in Review: March 07, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Jon Looman joins LAFCU as vice president of facilities
LANSING, Mich. — LAFCU has welcomed Jon Looman as vice president of facilities, bringing decades of leadership experience and a deep understanding of the credit ...
LAFCU wins national award for Shields Up! Phase Two in SIAA competition
LANSING, Mich. — LAFCU has won a national award in the 22nd Annual Service Industry Advertising Awards (SIAA) competition for the second phase of its ...
New Book Helps Credit Unions Drive Purpose-Driven Growth
Washington, DC – Callahan & Associates is proud to announce the release of “Callahan’s Strategic Growth Framework”, a groundbreaking new book that provides credit union ...
LGE Community Credit Union recognized with 2024 Gold Level Cigna Healthy Workforce Designation
Cigna Healthcare has selected LGE Community Credit Union as a recipient of their 2024 Gold Level Healthy Workforce Designation for ...
SchoolsFirst FCU Enhances Partnership with Los Rios Community College District
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
United Federal Credit Union Names Josh Munoz Mortgage Advisor in Fort Smith
United Federal Credit Union (United) has appointed Josh Munoz to the position of Mortgage Advisor at its branch at 5800 ...
GTE Financial Celebrates 90th Anniversary with Exclusive Offers and Exciting Events for Tampa Bay Lightning Fans
In honor of GTE Financial’s 90th anniversary and continued commitment to the community, the credit union is excited to unveil ...
Intelligent Banking Solutions Launches SAFIRE-IQ
Intelligent Banking Solutions, a leading provider of collections and risk management software, has launched SAFIRE-IQ (Streamlined Automation for Financial Institutions’ ...
Unitus Community Credit Union Earns LEED Certification for Tigard Facility
Unitus Business Center-Tigard recognized with Silver Certification for environmental sustainability stewardship.
Cloudvirga completes enhanced integration with ICE Mortgage Technology
Mortgage point-of-sale (POS) provider Cloudvirga announced enhancements to its integration with ICE Mortgage Technology that will improve performance, security and ...
IntelliTrade Open Banking partners with Infintegration to facilitate Open Banking Integration to Core Systems and Software
IntelliTrade Open Banking is excited to announce that we have partnered with Infintegration which specializes in enabling integration to legacy ...
United Federal Credit Union to Offer Down Payment Assistance to Indiana Mortgage Borrowers
Securing funds for the down payment on a new home can be challenging to many borrowers, but a new agreement ...
TriVerity Announces Collection Academy 2025
TriVerity, Velera’s leading delinquency management resource, has opened registration for its 2025 Collection Academy, taking place September 22-24, at the ...
Origence’s eContracting Solution to Streamline Indirect Auto Financing for Credit Unions
Origence, the leading lending technology solutions provider for credit unions, announced the expansion of its streamlined indirect auto financing solutions ...
Meriwest Credit Union Celebrates New Morgan Hill Branch, Strengthening Local Community Ties
We’re growing with you, Morgan Hill! Our new branch is now open, complete with full personal & business banking, lending solutions, and a team dedicated ...
Baker Market Update – Week in Review: February 06, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.
Freedom Bank Selects Square 1 Credit Suite by Suntell
Suntell, a leading provider of loan origination software for commercial and agricultural lending, is pleased to announce that Freedom Bank, located in Indiana, has selected ...
TAPP Engine’s 9Squid Private Markets: First to Democratize Securitization for All Credit Unions*
TAPP Engine has launched 9Squid Private Markets*, an AI-powered securitization platform built to help credit unions of all sizes access institutional capital without the traditional ...
Education Foundation for California Schools Awards $280,000 in Grants to California Educators
The Education Foundation for California Schools, a nonprofit created by SchoolsFirst Federal Credit Union and the Orange County Department of Education, awarded 95 grants to ...
OCCU PRESIDENT & CEO NEUMANN RETIRING; SCHUMACHER TO TAKE REINS
OCCU President & CEO Ron Neumann has announced his retirement and the OCCU Board of Directors has unanimously selected current OCCU Executive Vice President Gregory ...