The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Turning A Member’s Homeownership Dream Into Reality
Arnold became a SchoolsFirst Federal Credit Union Member in 2021 and was interested in the products and services available to support school employees. Homeownership was a goal he hoped to pursue, but he wanted a partner who could guide him through a process that often feels overwhelming for first time and first generation buyers. When […]
A First Home In The Place They Love
Solarity Credit Union
For Kenzie and Riley, buying their first home meant putting down roots in the community they’ve always called home. After reaching out to Solarity, they found a lending experience that felt personal, supportive, and refreshingly human. With clear guidance and confidence in their monthly payments, the couple moved in knowing they were building equity and a […]
A Special Gift Creates A Happy Anniversary
Chaffey Federal Credit Union
I was working on a budget with a couple in financial counseling, and we were planning out the different expenses for the upcoming month. As we were going through the dates, we looked at the budget and saw their anniversary landed on the same week as some of their major expenses, leaving little to no […]
Money Caught Up In Fly-By Scam? Western Division Saves The Day.
Western Division Federal Credit Union
Before the holidays, a member fell victim for a fraudulent airline website mimicking Southwest. Realizing after making the $1,000 purchase, she contacted the office to help recover her funds. This incident required significant time, patience, and follow-through. Rachel made calls, sent emails, and provided a lot of documentation for the case. After weeks of persistence, […]
From “I Do” To Home Sweet Home
Solarity Credit Union
While juggling the whirlwind of wedding planning and the excitement of buying their first home, Yasmin and Luis turned to Solarity for support. With clear communication and a smooth preapproval process, Solarity helped them close on their new home before their wedding day, easing the stress and letting them focus on what mattered most. Now […]
Helping A Member Support Her Family When It Matters Most
Mary has been a long time SchoolsFirst Federal Credit Union Member and has always valued the Credit Union’s commitment to service. That trust became especially meaningful when she faced an urgent situation involving her son’s health. He needed corrective surgery, and the cost created a significant financial challenge. Mary visited her local branch looking for […]
Envisant Acquires IronSafe Software System
Envisant, the business subsidiary of the Illinois Credit Union League, has acquired the IronSafe software system from Trellance Cooperative Holdings, ...
ORIGENCE ANNOUNCES GENERAL BRADFORD SHWEDO AS A KEYNOTE SPEAKER FOR LENDING TECH LIVE ’25 CONFERENCE
Origence, a leading provider of lending technology solutions, announces General Bradford Shwedo as a keynote speaker for its Lending Tech ...
Chartway Ventures Welcomes Jennifer Addabbo and Samantha Paxson to Board
Chartway Ventures, the wholly owned Credit Union Service Organization (CUSO) of Chartway Credit Union, welcomed Jennifer Addabbo and Samantha Paxson ...
Boiling Springs Branch is Truliant’s Latest in Upstate S.C. Expansion
Truliant, a top 100 U.S. credit union, announced today the opening of a new branch location in Boiling Springs, S.C., ...
USSFCU Hosts Kenyan Delegation for Insightful Discussion on Global Financial Cooperation
The U.S. Senate Federal Credit Union (USSFCU) proudly hosted a distinguished delegation from Kenya for a lunch reception and discussion ...
Southeast Financial Credit Union Signs New Core Agreement with Synergent
(WESTBROOK, ME) – Synergent® is pleased to announce that Southeast Financial Credit Union has signed a new ten-year agreement for ...
EECU Sponsors Disaster Preparedness Workshop
In light of an increasing number of disasters affecting communities nationwide, Educational Employees Credit Union (EECU) partnered with the Community ...
FORUM Credit Union Selects CULA Vehicle Leasing Program
Credit Union Leasing of America expands national footprint, extends reach in Indiana, bringing the benefits of leasing to more credit ...
Service One Credit Union Announces Matt Hutcheson as Chief Financial Officer
Service One Credit Union announces the promotion of Matt Hutcheson to Chief Financial Officer. Hutcheson has been with Service One ...
LAFCU expands finance team with two new appointments
LANSING, Mich. — LAFCU has strengthened its finance team with the addition of Samantha Goris as finance manager and Amy Vitale as financial analyst. Both ...
Deadline nears for LAFCU essay contest offering $20K in scholarships
LANSING, Mich. — Michigan high school seniors have until March 31 to apply for LAFCU’s Write to Educate Essay Contest, which will award a total ...
EECU Crowned Best Credit Union and Home Loans in North SLO County
Educational Employees Credit Union (EECU) is proud to announce its recognition in three categories of the 12th Annual Best of ...
Baker Market Update – Week in Review: March 07, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Jon Looman joins LAFCU as vice president of facilities
LANSING, Mich. — LAFCU has welcomed Jon Looman as vice president of facilities, bringing decades of leadership experience and a deep understanding of the credit ...
LAFCU wins national award for Shields Up! Phase Two in SIAA competition
LANSING, Mich. — LAFCU has won a national award in the 22nd Annual Service Industry Advertising Awards (SIAA) competition for the second phase of its ...
New Book Helps Credit Unions Drive Purpose-Driven Growth
Washington, DC – Callahan & Associates is proud to announce the release of “Callahan’s Strategic Growth Framework”, a groundbreaking new book that provides credit union ...
LGE Community Credit Union recognized with 2024 Gold Level Cigna Healthy Workforce Designation
Cigna Healthcare has selected LGE Community Credit Union as a recipient of their 2024 Gold Level Healthy Workforce Designation for ...
SchoolsFirst FCU Enhances Partnership with Los Rios Community College District
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
United Federal Credit Union Names Josh Munoz Mortgage Advisor in Fort Smith
United Federal Credit Union (United) has appointed Josh Munoz to the position of Mortgage Advisor at its branch at 5800 ...
GTE Financial Celebrates 90th Anniversary with Exclusive Offers and Exciting Events for Tampa Bay Lightning Fans
In honor of GTE Financial’s 90th anniversary and continued commitment to the community, the credit union is excited to unveil ...
Intelligent Banking Solutions Launches SAFIRE-IQ
Intelligent Banking Solutions, a leading provider of collections and risk management software, has launched SAFIRE-IQ (Streamlined Automation for Financial Institutions’ ...
Unitus Community Credit Union Earns LEED Certification for Tigard Facility
Unitus Business Center-Tigard recognized with Silver Certification for environmental sustainability stewardship.
Cloudvirga completes enhanced integration with ICE Mortgage Technology
Mortgage point-of-sale (POS) provider Cloudvirga announced enhancements to its integration with ICE Mortgage Technology that will improve performance, security and ...
IntelliTrade Open Banking partners with Infintegration to facilitate Open Banking Integration to Core Systems and Software
IntelliTrade Open Banking is excited to announce that we have partnered with Infintegration which specializes in enabling integration to legacy ...
United Federal Credit Union to Offer Down Payment Assistance to Indiana Mortgage Borrowers
Securing funds for the down payment on a new home can be challenging to many borrowers, but a new agreement ...
TriVerity Announces Collection Academy 2025
TriVerity, Velera’s leading delinquency management resource, has opened registration for its 2025 Collection Academy, taking place September 22-24, at the ...
Origence’s eContracting Solution to Streamline Indirect Auto Financing for Credit Unions
Origence, the leading lending technology solutions provider for credit unions, announced the expansion of its streamlined indirect auto financing solutions ...
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
TruPartner has selected equipifi, a leading BNPL platform designed for financial institutions, to power its solution. With this launch, TruPartner ...
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
TruPartner has selected equipifi, a leading BNPL platform designed for financial institutions, to power its solution. With this launch, TruPartner ...
C.W. Williams Community Health Center Awarded $500,000 Grant for New Medical Facility in Charlotte
SECU Foundation has awarded a $500,000 capital grant to C.W. Williams Community Health Center (CWWCHC) to support the construction of ...
Envisant Acquires IronSafe Software System
Envisant, the business subsidiary of the Illinois Credit Union League, has acquired the IronSafe software system from Trellance Cooperative Holdings, ...
ORIGENCE ANNOUNCES GENERAL BRADFORD SHWEDO AS A KEYNOTE SPEAKER FOR LENDING TECH LIVE ’25 CONFERENCE
Origence, a leading provider of lending technology solutions, announces General Bradford Shwedo as a keynote speaker for its Lending Tech ...
Chartway Ventures Welcomes Jennifer Addabbo and Samantha Paxson to Board
Chartway Ventures, the wholly owned Credit Union Service Organization (CUSO) of Chartway Credit Union, welcomed Jennifer Addabbo and Samantha Paxson ...
Boiling Springs Branch is Truliant’s Latest in Upstate S.C. Expansion
Truliant, a top 100 U.S. credit union, announced today the opening of a new branch location in Boiling Springs, S.C., ...
USSFCU Hosts Kenyan Delegation for Insightful Discussion on Global Financial Cooperation
The U.S. Senate Federal Credit Union (USSFCU) proudly hosted a distinguished delegation from Kenya for a lunch reception and discussion ...
Southeast Financial Credit Union Signs New Core Agreement with Synergent
(WESTBROOK, ME) – Synergent® is pleased to announce that Southeast Financial Credit Union has signed a new ten-year agreement for ...
EECU Sponsors Disaster Preparedness Workshop
In light of an increasing number of disasters affecting communities nationwide, Educational Employees Credit Union (EECU) partnered with the Community ...
FORUM Credit Union Selects CULA Vehicle Leasing Program
Credit Union Leasing of America expands national footprint, extends reach in Indiana, bringing the benefits of leasing to more credit ...
Service One Credit Union Announces Matt Hutcheson as Chief Financial Officer
Service One Credit Union announces the promotion of Matt Hutcheson to Chief Financial Officer. Hutcheson has been with Service One ...
LAFCU expands finance team with two new appointments
LANSING, Mich. — LAFCU has strengthened its finance team with the addition of Samantha Goris as finance manager and Amy Vitale as financial analyst. Both ...
Deadline nears for LAFCU essay contest offering $20K in scholarships
LANSING, Mich. — Michigan high school seniors have until March 31 to apply for LAFCU’s Write to Educate Essay Contest, which will award a total ...
EECU Crowned Best Credit Union and Home Loans in North SLO County
Educational Employees Credit Union (EECU) is proud to announce its recognition in three categories of the 12th Annual Best of ...
Baker Market Update – Week in Review: March 07, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Jon Looman joins LAFCU as vice president of facilities
LANSING, Mich. — LAFCU has welcomed Jon Looman as vice president of facilities, bringing decades of leadership experience and a deep understanding of the credit ...
LAFCU wins national award for Shields Up! Phase Two in SIAA competition
LANSING, Mich. — LAFCU has won a national award in the 22nd Annual Service Industry Advertising Awards (SIAA) competition for the second phase of its ...
New Book Helps Credit Unions Drive Purpose-Driven Growth
Washington, DC – Callahan & Associates is proud to announce the release of “Callahan’s Strategic Growth Framework”, a groundbreaking new book that provides credit union ...
LGE Community Credit Union recognized with 2024 Gold Level Cigna Healthy Workforce Designation
Cigna Healthcare has selected LGE Community Credit Union as a recipient of their 2024 Gold Level Healthy Workforce Designation for ...
SchoolsFirst FCU Enhances Partnership with Los Rios Community College District
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
United Federal Credit Union Names Josh Munoz Mortgage Advisor in Fort Smith
United Federal Credit Union (United) has appointed Josh Munoz to the position of Mortgage Advisor at its branch at 5800 ...
GTE Financial Celebrates 90th Anniversary with Exclusive Offers and Exciting Events for Tampa Bay Lightning Fans
In honor of GTE Financial’s 90th anniversary and continued commitment to the community, the credit union is excited to unveil ...
Intelligent Banking Solutions Launches SAFIRE-IQ
Intelligent Banking Solutions, a leading provider of collections and risk management software, has launched SAFIRE-IQ (Streamlined Automation for Financial Institutions’ ...
Unitus Community Credit Union Earns LEED Certification for Tigard Facility
Unitus Business Center-Tigard recognized with Silver Certification for environmental sustainability stewardship.
Cloudvirga completes enhanced integration with ICE Mortgage Technology
Mortgage point-of-sale (POS) provider Cloudvirga announced enhancements to its integration with ICE Mortgage Technology that will improve performance, security and ...
IntelliTrade Open Banking partners with Infintegration to facilitate Open Banking Integration to Core Systems and Software
IntelliTrade Open Banking is excited to announce that we have partnered with Infintegration which specializes in enabling integration to legacy ...
United Federal Credit Union to Offer Down Payment Assistance to Indiana Mortgage Borrowers
Securing funds for the down payment on a new home can be challenging to many borrowers, but a new agreement ...
TriVerity Announces Collection Academy 2025
TriVerity, Velera’s leading delinquency management resource, has opened registration for its 2025 Collection Academy, taking place September 22-24, at the ...
Origence’s eContracting Solution to Streamline Indirect Auto Financing for Credit Unions
Origence, the leading lending technology solutions provider for credit unions, announced the expansion of its streamlined indirect auto financing solutions ...
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
TruPartner has selected equipifi, a leading BNPL platform designed for financial institutions, to power its solution. With this launch, TruPartner ...
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
TruPartner has selected equipifi, a leading BNPL platform designed for financial institutions, to power its solution. With this launch, TruPartner ...
C.W. Williams Community Health Center Awarded $500,000 Grant for New Medical Facility in Charlotte
SECU Foundation has awarded a $500,000 capital grant to C.W. Williams Community Health Center (CWWCHC) to support the construction of ...
National Association of Latino Credit Union Professionals Honors SchoolsFirst Federal Credit Union President Jose Lara with Legacy Leader Award
Jose Lara, president of SchoolsFirst Federal Credit Union, received the Legacy Leader Award from the National Association of Latino Credit Union Professionals (NLCUP) during the ...
Family Trust Federal Credit Union recognized for housing-focused financial education efforts
Family Trust Federal Credit Union (Family Trust) has been recognized by the Carolinas Credit Union Foundation with the Desjardins Adult Financial Education Award for its ...
Gulf Winds Welcomes Christopher Tenney as Vice President of Cybersecurity
Gulf Winds Credit Union is excited to announce that Christopher Tenney has joined the senior leadership team as Vice President of Cybersecurity. In this new ...
Humanidei Welcomes Carolyn Reeves as Leadership & Organizational Development Consultant
Ontario, CA, February 17, 2026. Humanidei has announced the addition of Carolyn Reeves as its new Leadership & Organizational Development Consultant. In this role, Reeves ...
Coastal Credit Union and Foundation Earn Four Awards from Carolinas Credit Union Foundation
Coastal Credit Union and the Coastal Credit Union Foundation have earned four awards from the Carolinas Credit Union Foundation’s statewide awards program, recognizing remarkable and ...
Family Trust Federal Credit Union Hosts Coffee & Connections Event for Fort Mill Business Community
Family Trust Federal Credit Union (Family Trust) recently welcomed members of the York County Regional Chamber of Commerce to its Fort Mill branch for a ...