The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Paycheck Program Eases Shutdown Fears

Navy Federal Credit Union

This spring, Army Veteran Cassandra Clouse was concerned about the impact a possible government shutdown would have on her finances. Now an engineer at the Air Force Research Lab in Ohio, Cassandra feared an indefinite furlough, which would leave her without income she needed to pay regular bills. At the time, Cassandra had taken out […]

“Mr. Mayor” Finds His Way Home

Navy Federal Credit Union

When Air Force Veteran Gil Petrosino didn’t return from his daily walk in Lake Elsinore, CA, his wife Sherry feared the worst. As she searched the town, she spotted a crowd — and to her relief, Gil, in his 80s, was at the center, flanked by a police car and the town’s mayor, Natasha Johnson. […]

Nobody Else Came But Her

Navy Federal Credit Union

Navy Federal Credit Union is known for safeguarding its members’ financial health — but for Angelo Stone, the credit union’s care extended far beyond the expected. A loyal member since Navy Federal protected him from fraud years ago, Stone’s appreciation deepened last fall when assistant branch manager Joi Parker came to his rescue during a […]

Every Moment Matters — And These Belong To Blue

After the devastating loss of their son, Doug and Ramona were faced with overwhelming decisions and expenses. Thankfully, Lou from Blue stepped in — not just as a professional, but as a friend. From notarizing documents to helping with final arrangements, Lou supported them with dignity and heartfelt care. It’s this kind of service that […]

Five Generations, One Credit Union

Signet Federal Credit Union

It started in 1988, when one family member opened a single account at Signet Federal Credit Union. Nearly four decades later, that single account has grown into 22 accounts spanning five generations. Signet has been a part of major milestone, from first cars to dream cars, home remodels to farm equipment, consolidations to investments, and […]

Why I Love Securityplus FCU

I’ve been a member of Securityplus Federal Credit Union since 2013, and the credit union has consistently protected my financial interests. On several occasions, creditors claimed they had not received my payments. However, each time, I was able to visit the credit union, where staff provided all the necessary proof and payment trace information. Thanks […]

Personnel Promotions

For Immediate Release – Bay Federal Credit Union Selects Mark Ely as Senior Vice President & Chief Marketing Officer (CMO)

Capitola, CA, February 24, 2025. Bay Federal Credit Union proudly announces Mark Ely as its new Senior Vice President and ...
Making A Difference

Christian Financial Outreach & Impact Foundation Awards $26,563 in Grants to Local Nonprofits

Sterling Heights, Mich., (Feb. 25, 2025) – The Christian Financial Credit Union Outreach & Impact Foundation today announced its latest ...
Marketing

USSFCU Featured on The Balancing Act Local Edition Washington D.C.,

The United States Senate Federal Credit Union (USSFCU) was recently spotlighted on The Balancing Act Local Edition Washington D.C., highlighting ...
Strategic Partnerships

Cloudvirga joins ACUMA to help credit unions elevate the member lending experience

Cloudvirga, a leading provider of digital mortgage point-of-sale platforms, has joined the American Credit Union Mortgage Association (ACUMA) as an ...
Charity Events

INOVA Federal Raises over $3,300 for Special Olympics Indiana

INOVA Federal recently raised over $3,300 for Special Olympics Indiana during their “Polar Plunge” campaign. Special Olympics Indiana is a ...
Making A Difference

GTE Financial Kicks Off 14th Annual Student Scholarship Program to Support Academic Excellence and Community Engagement

GTE Financial is thrilled to announce applications are now open for the 14th Annual Student Scholarship Program. This year, the ...
Personnel Promotions

United Federal Credit Union Names New Mortgage Advisor in Northern Michigan

United Federal Credit Union (United) is pleased to announce the appointment of Mike White to Mortgage Advisor serving the Traverse ...
Making A Difference

SECU Foundation Awards $2 Million Grant to Support Expansion of the North Carolina Aquarium at Fort Fisher

SECU Foundation has awarded a $2 million capital grant to the North Carolina Aquarium Society, contributing to the expansion of ...
Strategic Partnerships

Algebrik AI and Conductiv Elevate Lending with Permissioned Data, Automated Stipulations, and Smarter Underwriting

Algebrik AI, the world’s first cloud-native, AI-powered Loan Origination Platform (LOS), has announced a strategic partnership with Conductiv to enhance ...
Strategic Partnerships

Pioneer Valley Credit Union Speeds Loan Processing with Eltropy’s AI-Powered Digital Platform

Eltropy, the leading AI-powered digital conversations platform for community financial institutions (CFIs), announced today that Pioneer Valley Credit Union has ...
Industry Analysis & Trends

Baker Market Update – Week in Review: February 21, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Legal/Regulatory

Chartway Holds 66th Annual Meeting and Announces 2025-2026 Board of Directors

On February 20, 2025, Chartway Credit Union held its 66th Annual Meeting.
Personnel Promotions

Jackson joins Truliant Financial Advisors as Senior Advisor for Upstate, S.C.

Truliant Federal Credit Union is pleased to announce that Donna Panton Jackson, Senior Financial Advisor, is joining Truliant Financial Advisors ...
Other

CUES Advanced Management Program from Cornell Returns—Get Future Leaders Ready

CUES Advanced Management Program from Cornell University returns July 1, 2025—just in time to help credit unions comply with the ...
Making A Difference

SchoolsFirst FCU Extends Support and Care to Members, School Employees, and Their Communities Affected by Southern California Wildfires

SchoolsFirst Federal Credit Union today announced they are donating more than $220,000 in support of their Members and the educational ...
Technology

AccuAccount Named a Finalist in CreditUnions.com Innovation Series, Lending Category, for the Second Year in a Row

Alogent proudly announces that its AccuAccount platform has been named a finalist in CreditUnions.com’s 2025 Innovation Series, Lending Category. This ...
Other

GTE Financial Celebrates 90 Years with the Grand Opening of New Channelside Community Financial Center

GTE Financial is thrilled to celebrate its 90th anniversary of serving the Tampa Bay community by opening its newest Community ...
Strategic Partnerships

CUNA Strategic Services Announces Newest Alliance Provider, Casap, to Automate Dispute Resolution

CUNA Strategic Services is pleased to announce its new alliance with Casap, a copilot and collaboration platform to automate disputes, ...
Making A Difference

Valley First Credit Union Receives Prestigious Grant from Federal Home Loan Bank of San Francisco to Empower Underserved Communities and Drive Economic Growth in the Central Valley

MODESTO, Calif. Feb. 17, 2025 – Valley First Credit Union is pleased to announce that it has once again been awarded a significant grant from ...
Strategic Partnerships

Maine Highlands Federal Credit Union Renews Partnership with Synergent

Synergent® is delighted to announce Maine Highlands Federal Credit Union has signed a ten-year renewal agreement with Synergent for hosted ...
Industry Analysis & Trends

Baker Market Update – Week in Review: February 14, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Strategic Partnerships

Eltropy Advances Digital Lending for Credit Unions and Community Banks through its Partnership with MeridianLink

Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced its 100th customer integration with MeridianLink, Inc. ...
Personnel Promotions

United Federal Credit Union Promotes Lisa Hansen to Branch Manager in South Bend

United Federal Credit Union (United) is pleased to announce Lisa Hansen has been promoted to Branch Manager in Indiana. Hansen ...
Making A Difference

Coastal Credit Union Earns Four Awards from Carolinas Credit Union Foundation

Coastal Credit Union has earned four awards from the Carolinas Credit Union Foundation’s statewide awards program, recognizing remarkable and innovative ...
Technology

Royal Credit Union Selects Alogent’s Unify Platform to Streamline Back-Office Processing and Enhance Operational Efficiency

Royal Credit Union has selected Alogent’s Unify platform. The solution will support both Day 1 and Day 2 processing at ...
Making A Difference

SchoolsFirst FCU Sponsors Bite of Reality® Financial Education Events for Students at California Schools

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Personnel Promotions

United Federal Credit Union Names New Mortgage Advisor in Rogers, AR

United Federal Credit Union (United) is pleased to announce the appointment of Rhonda Wright to Mortgage Advisor in Rogers, Arkansas. ...
Strategic Partnerships

Cetera Financial Institution Welcomes Mainstreet Credit Union

Cetera Financial Group, a premier financial advisor wealth hub, announced that Mainstreet Credit Union has entered into a networking agreement ...
Strategic Partnerships

Santa Isabel Chooses Sharetec for its Comprehensive Core System

Sharetec, a leader in core processing and digital banking technology for credit unions, announced today that Cooperativa de Ahorro y ...
Other

EECU’s Newest Branch Has Wheels, Will Travel

EECU’s Mobile Branch delivers banking services directly to the community by traveling to areas without a financial institution nearby, making ...
Personnel Promotions

For Immediate Release – Bay Federal Credit Union Selects Mark Ely as Senior Vice President & Chief Marketing Officer (CMO)

Capitola, CA, February 24, 2025. Bay Federal Credit Union proudly announces Mark Ely as its new Senior Vice President and ...
Making A Difference

Christian Financial Outreach & Impact Foundation Awards $26,563 in Grants to Local Nonprofits

Sterling Heights, Mich., (Feb. 25, 2025) – The Christian Financial Credit Union Outreach & Impact Foundation today announced its latest ...
Marketing

USSFCU Featured on The Balancing Act Local Edition Washington D.C.,

The United States Senate Federal Credit Union (USSFCU) was recently spotlighted on The Balancing Act Local Edition Washington D.C., highlighting ...
Strategic Partnerships

Cloudvirga joins ACUMA to help credit unions elevate the member lending experience

Cloudvirga, a leading provider of digital mortgage point-of-sale platforms, has joined the American Credit Union Mortgage Association (ACUMA) as an ...
Charity Events

INOVA Federal Raises over $3,300 for Special Olympics Indiana

INOVA Federal recently raised over $3,300 for Special Olympics Indiana during their “Polar Plunge” campaign. Special Olympics Indiana is a ...
Making A Difference

GTE Financial Kicks Off 14th Annual Student Scholarship Program to Support Academic Excellence and Community Engagement

GTE Financial is thrilled to announce applications are now open for the 14th Annual Student Scholarship Program. This year, the ...
Personnel Promotions

United Federal Credit Union Names New Mortgage Advisor in Northern Michigan

United Federal Credit Union (United) is pleased to announce the appointment of Mike White to Mortgage Advisor serving the Traverse ...
Making A Difference

SECU Foundation Awards $2 Million Grant to Support Expansion of the North Carolina Aquarium at Fort Fisher

SECU Foundation has awarded a $2 million capital grant to the North Carolina Aquarium Society, contributing to the expansion of ...
Strategic Partnerships

Algebrik AI and Conductiv Elevate Lending with Permissioned Data, Automated Stipulations, and Smarter Underwriting

Algebrik AI, the world’s first cloud-native, AI-powered Loan Origination Platform (LOS), has announced a strategic partnership with Conductiv to enhance ...
Strategic Partnerships

Pioneer Valley Credit Union Speeds Loan Processing with Eltropy’s AI-Powered Digital Platform

Eltropy, the leading AI-powered digital conversations platform for community financial institutions (CFIs), announced today that Pioneer Valley Credit Union has ...
Industry Analysis & Trends

Baker Market Update – Week in Review: February 21, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Legal/Regulatory

Chartway Holds 66th Annual Meeting and Announces 2025-2026 Board of Directors

On February 20, 2025, Chartway Credit Union held its 66th Annual Meeting.
Personnel Promotions

Jackson joins Truliant Financial Advisors as Senior Advisor for Upstate, S.C.

Truliant Federal Credit Union is pleased to announce that Donna Panton Jackson, Senior Financial Advisor, is joining Truliant Financial Advisors ...
Other

CUES Advanced Management Program from Cornell Returns—Get Future Leaders Ready

CUES Advanced Management Program from Cornell University returns July 1, 2025—just in time to help credit unions comply with the ...
Making A Difference

SchoolsFirst FCU Extends Support and Care to Members, School Employees, and Their Communities Affected by Southern California Wildfires

SchoolsFirst Federal Credit Union today announced they are donating more than $220,000 in support of their Members and the educational ...
Technology

AccuAccount Named a Finalist in CreditUnions.com Innovation Series, Lending Category, for the Second Year in a Row

Alogent proudly announces that its AccuAccount platform has been named a finalist in CreditUnions.com’s 2025 Innovation Series, Lending Category. This ...
Other

GTE Financial Celebrates 90 Years with the Grand Opening of New Channelside Community Financial Center

GTE Financial is thrilled to celebrate its 90th anniversary of serving the Tampa Bay community by opening its newest Community ...
Strategic Partnerships

CUNA Strategic Services Announces Newest Alliance Provider, Casap, to Automate Dispute Resolution

CUNA Strategic Services is pleased to announce its new alliance with Casap, a copilot and collaboration platform to automate disputes, ...
Making A Difference

Valley First Credit Union Receives Prestigious Grant from Federal Home Loan Bank of San Francisco to Empower Underserved Communities and Drive Economic Growth in the Central Valley

MODESTO, Calif. Feb. 17, 2025 – Valley First Credit Union is pleased to announce that it has once again been awarded a significant grant from ...
Strategic Partnerships

Maine Highlands Federal Credit Union Renews Partnership with Synergent

Synergent® is delighted to announce Maine Highlands Federal Credit Union has signed a ten-year renewal agreement with Synergent for hosted ...
Industry Analysis & Trends

Baker Market Update – Week in Review: February 14, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Strategic Partnerships

Eltropy Advances Digital Lending for Credit Unions and Community Banks through its Partnership with MeridianLink

Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced its 100th customer integration with MeridianLink, Inc. ...
Personnel Promotions

United Federal Credit Union Promotes Lisa Hansen to Branch Manager in South Bend

United Federal Credit Union (United) is pleased to announce Lisa Hansen has been promoted to Branch Manager in Indiana. Hansen ...
Making A Difference

Coastal Credit Union Earns Four Awards from Carolinas Credit Union Foundation

Coastal Credit Union has earned four awards from the Carolinas Credit Union Foundation’s statewide awards program, recognizing remarkable and innovative ...
Technology

Royal Credit Union Selects Alogent’s Unify Platform to Streamline Back-Office Processing and Enhance Operational Efficiency

Royal Credit Union has selected Alogent’s Unify platform. The solution will support both Day 1 and Day 2 processing at ...
Making A Difference

SchoolsFirst FCU Sponsors Bite of Reality® Financial Education Events for Students at California Schools

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Personnel Promotions

United Federal Credit Union Names New Mortgage Advisor in Rogers, AR

United Federal Credit Union (United) is pleased to announce the appointment of Rhonda Wright to Mortgage Advisor in Rogers, Arkansas. ...
Strategic Partnerships

Cetera Financial Institution Welcomes Mainstreet Credit Union

Cetera Financial Group, a premier financial advisor wealth hub, announced that Mainstreet Credit Union has entered into a networking agreement ...
Strategic Partnerships

Santa Isabel Chooses Sharetec for its Comprehensive Core System

Sharetec, a leader in core processing and digital banking technology for credit unions, announced today that Cooperativa de Ahorro y ...
Other

EECU’s Newest Branch Has Wheels, Will Travel

EECU’s Mobile Branch delivers banking services directly to the community by traveling to areas without a financial institution nearby, making ...

Newsweek Names SchoolsFirst Federal Credit Union One of America’s Best Regional Banks & Credit Unions in 2026

SchoolsFirst Federal Credit Union has earned a spot on Newsweek’s America’s Best Regional Banks & Credit Unions 2026 list for the third consecutive year, ranking ...

Elan Charitable Giving Celebrates 5 Years with $250,000 in Donations

MINNEAPOLIS — Elan Credit Card today announced the expansion of its charitable giving program, delivering $250,000 in donations to 25 nonprofit organizations nationwide. Each $10,000 ...

One Nevada Announces Promotions for Five Leaders

LAS VEGAS, NV. – One Nevada Credit Union, one of the strongest credit unions in the country, recently announced five promotions within its leadership team ...

eDOC REPORTS ADOPTION GROWTH ACROSS DOCUMENT IMAGING AND eDOCSignature PLATFORMS

eDOC CUSO network and partnerships bring growth across document imaging and eDOCSignature solution adoption.

Arkatechture Announces Launch of AI Data Analyst Tool: ArkaIQ

Arkatechture’s new product, ArkaIQ, empowers teams to interact directly with trusted data with no reports or data requests required.

Indiana Members Credit Union Recognized at Best Regional Credit Union by Newsweek and Indianapolis Community Choice Awards

Indiana Members Credit Union has earned two major honors for the third consecutive year. Newsweek named IMCU one of America’s Best Regional Banks and Credit ...
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