The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
A Person, Not A Checklist
Affinity Plus Federal Credit Union
Anissa Keyes Powell founded Arubah Emotional Health Services to provide culturally responsive care for marginalized communities, integrating therapy and indigenous healing and expanding through partnerships to deliver mental health support where it’s needed most. Anissa’s entrepreneurial spirit also led her to purchase and renovate the Northside Epicenter, a 20,000-square-foot historic building that now houses 14 […]
Out-Of-This-World Member Service
Affinity Plus Federal Credit Union
Vanessa’s journey to increasing her credit score in two months started with a phone call about outer space. More specifically, a phone call about Affinity Plus employees in Bemidji potentially taking a celebratory outing to the Headwaters Science Center’s Starlab, a portable planetarium that gives a front-row seat to the stars. Vanessa works at the […]
A Single Mother Achieves Her Dream Of Homeownership
Commodore Perry Federal Credit Union
A single mother came to Commodore Perry FCU overwhelmed and discouraged. With her children’s father incarcerated, she was juggling two jobs, falling behind on rent, frequently overdrawing her account, and unable to break the cycle of paycheck-to-paycheck living. Even so, she maintained an auto loan and direct deposit with us, and when she needed a […]
Stopping Foreclosure In Its Tracks. No Cartwheels Required.
Brewster Federal Credit Union
In mid-October, a member contacted me about a loan to purchase his aunt’s house. His aunt asked him if he wanted to buy her house from her for $6,000.00, based on a tax foreclosure sale that would be taking place on Oct. 31, 2025. If he paid the $6,000.00 owed in back taxes, that would […]
Quick Thinking And Sound Systems Prevent Heartbreak
Logix Federal Credit Union
A member of Logix was in the process of buying their first home. They were excited that their hard work of saving and preparing was finally paying off. They received instructions by email from an escrow company on where to send their down payment and closing funds. To their shock, they were notified by our […]
Protecting A Member In The Right Moment
Affinity Plus Federal Credit Union
When our member Steve came into the branch looking serious, member consultant Marisol started asking questions. He said he needed to take out $12,000 from a few different accounts because his daughter called him from jail and needed money to be paid to an attorney. Marisol asked if he spoke to his daughter, he said […]
United Federal Credit Union Names Josh Munoz Mortgage Advisor in Fort Smith
GTE Financial Celebrates 90th Anniversary with Exclusive Offers and Exciting Events for Tampa Bay Lightning Fans
Intelligent Banking Solutions Launches SAFIRE-IQ
Unitus Community Credit Union Earns LEED Certification for Tigard Facility
Cloudvirga completes enhanced integration with ICE Mortgage Technology
IntelliTrade Open Banking partners with Infintegration to facilitate Open Banking Integration to Core Systems and Software
United Federal Credit Union to Offer Down Payment Assistance to Indiana Mortgage Borrowers
TriVerity Announces Collection Academy 2025
Origence’s eContracting Solution to Streamline Indirect Auto Financing for Credit Unions
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
C.W. Williams Community Health Center Awarded $500,000 Grant for New Medical Facility in Charlotte
Baker Market Update – Week in Review: February 28, 2025
News Release: Dirigo Federal Credit Union Extends Long-Term Partnership with Synergent
SECU Foundation Honored with CCUF Hero Award for Partner in Philanthropy
Justice Federal Credit Union $1 Billion in Assets and Growing
Justice Federal Offers Resources for Members Affected by the Federal Government’s Downsizing of the Federal Workforce
SECU Foundation Initiates Phase Three Disaster Relief Package of $3.45 Million for Western North Carolina
Credit Unions First Partners with CU*SOUTH to Use Technology to Reshape Traditional Insurance Mode
Finalytics.ai and CUNA Strategic Services Announce New Alliance to Drive Personalization and Growth for Credit Unions
Origence Closes 2024 Funding $53 Billion For Two Million Members
Truliant Foundation Celebrates 2024 Giving Impact
For Immediate Release – Bay Federal Credit Union Selects Mark Ely as Senior Vice President & Chief Marketing Officer (CMO)
Christian Financial Outreach & Impact Foundation Awards $26,563 in Grants to Local Nonprofits
USSFCU Featured on The Balancing Act Local Edition Washington D.C.,
Cloudvirga joins ACUMA to help credit unions elevate the member lending experience
INOVA Federal Raises over $3,300 for Special Olympics Indiana
GTE Financial Kicks Off 14th Annual Student Scholarship Program to Support Academic Excellence and Community Engagement
United Federal Credit Union Names New Mortgage Advisor in Northern Michigan
SECU Foundation Awards $2 Million Grant to Support Expansion of the North Carolina Aquarium at Fort Fisher
United Federal Credit Union Names Josh Munoz Mortgage Advisor in Fort Smith
GTE Financial Celebrates 90th Anniversary with Exclusive Offers and Exciting Events for Tampa Bay Lightning Fans
Intelligent Banking Solutions Launches SAFIRE-IQ
Unitus Community Credit Union Earns LEED Certification for Tigard Facility
Cloudvirga completes enhanced integration with ICE Mortgage Technology
IntelliTrade Open Banking partners with Infintegration to facilitate Open Banking Integration to Core Systems and Software
United Federal Credit Union to Offer Down Payment Assistance to Indiana Mortgage Borrowers
TriVerity Announces Collection Academy 2025
Origence’s eContracting Solution to Streamline Indirect Auto Financing for Credit Unions
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
C.W. Williams Community Health Center Awarded $500,000 Grant for New Medical Facility in Charlotte
Baker Market Update – Week in Review: February 28, 2025
News Release: Dirigo Federal Credit Union Extends Long-Term Partnership with Synergent
SECU Foundation Honored with CCUF Hero Award for Partner in Philanthropy
Justice Federal Credit Union $1 Billion in Assets and Growing
Justice Federal Offers Resources for Members Affected by the Federal Government’s Downsizing of the Federal Workforce
SECU Foundation Initiates Phase Three Disaster Relief Package of $3.45 Million for Western North Carolina
Credit Unions First Partners with CU*SOUTH to Use Technology to Reshape Traditional Insurance Mode
Finalytics.ai and CUNA Strategic Services Announce New Alliance to Drive Personalization and Growth for Credit Unions
Origence Closes 2024 Funding $53 Billion For Two Million Members
Truliant Foundation Celebrates 2024 Giving Impact
For Immediate Release – Bay Federal Credit Union Selects Mark Ely as Senior Vice President & Chief Marketing Officer (CMO)
Christian Financial Outreach & Impact Foundation Awards $26,563 in Grants to Local Nonprofits
USSFCU Featured on The Balancing Act Local Edition Washington D.C.,
Cloudvirga joins ACUMA to help credit unions elevate the member lending experience
INOVA Federal Raises over $3,300 for Special Olympics Indiana
GTE Financial Kicks Off 14th Annual Student Scholarship Program to Support Academic Excellence and Community Engagement
United Federal Credit Union Names New Mortgage Advisor in Northern Michigan
SECU Foundation Awards $2 Million Grant to Support Expansion of the North Carolina Aquarium at Fort Fisher
NASCUS Partners with the Tennessee and Mississippi Credit Union Association to Launch New Introduction to Credit Union Examination Training
ALM First Caps 30th Anniversary Celebration with Impact Report
CU Strategic Planning Applauds Intact CDFI Fund Budget Following Brief Government Shutdown
Meriwest Credit Union Celebrates New Morgan Hill Branch, Strengthening Local Community Ties
Baker Market Update – Week in Review: February 06, 2026
Freedom Bank Selects Square 1 Credit Suite by Suntell