The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Driven By Dreams. Supported By Western Vista.
Western Vista Federal Credit Union
Juan arrived from Mexico searching for the American dream. He spent decades in the United States on a work visa and met Nathan, a member of our team, through his landscaping business. Nathan manages Western Vista’s indirect lending program and is bilingual. Juan speaks English, but like many non-native speakers, he is more comfortable speaking […]
One Member’s Journey From Betrayal To Hope
Several years ago, I had an elderly member reach out to me because his account balances were much lower than he believed they should have been. He was very upset and was asking for assistance. He wanted to go back almost five years on his account to find out where his money went. He pleaded […]
Empowering Access, One Van At A Time
Centric Federal Credit Union
A husband and wife wanted to help their community, so they formed an LLC to provide non-emergent medical transportation. Through the business they started, they were able to help those in their community with medical issues and limited means and ensure they had access to the care they needed. Recently, after hearing about the husband […]
It’s More Than Just A Pizza Delivery
Affinity Plus Federal Credit Union
I was at the grand opening of a new branch, and a member approached me and told me that she had some medical problems a few years back and while she was in hospital her son got into a car accident and ended up in the same hospital. On top of all that, her husband […]
EECU’s Newest Branch Has Wheels, Will Travel
EECU’s Mobile Branch delivers banking services directly to the community by traveling to areas without a financial institution nearby, making ...
Maine Credit Unions Reach New Milestone Raising $1.3 Million to End Hunger
At a special ceremony hosted by the Maine Credit Union League, the Maine Credit Unions’ Campaign for Ending Hunger announced ...
Newsweek Names Redwood Credit Union One of “America’s Best” Credit Unions
Redwood Credit Union has again been recognized by Newsweek as one of America’s Best Regional Banks and Credit Unions 2025.
Baker Market Update – Week in Review: February 07, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Fibre Federal Credit Union Reduces HR Response Time by 95% Using Eltropy’s AI-Powered Texting Platform
Eltropy, the leading AI-powered digital conversations platform for community financial institutions (CFIs), announced today that Fibre Federal Credit Union has ...
Blue Federal Credit Union donates over $150,000 to Children’s Hospital Colorado
Blue Federal Credit Union is proud to announce a remarkable milestone in its ongoing commitment to community impact: over $150,000 ...
World’s 1st cloud-native, AI-powered, digital-era LOS
NEW YORK–(BUSINESS WIRE)–Algebrik AI Inc., a Delaware-incorporated company headquartered in New York City, pioneering the world’s 1st cloud-native, AI-powered, digital-era ...
EECU Brings Innovative Financial Education to High School Campus
More than 500 high school seniors recently participated in an interactive workshop specifically created by Educational Employees Credit Union (EECU) ...
Coastal Wealth Management Advisors Earn Awards for Outstanding Performance
Coastal Wealth Management, available through CFS*, is the recipient of five Pacesetter Awards, presented by CUSO Financial Services, L.P. This ...
SchoolsFirst FCU Celebrates 2024 Year of Giving to Children’s Miracle Network Hospitals
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
African-American Credit Union Coalition (AACUC) Awards Scholarship for Humanedge Executive Leadership Program
February 06, 2025 — The African American Credit Union Coalition (AACUC) is pleased to announce the launch of its new ...
LoneTree, TruStage™ Ventures announce investment into data analytics firm Arkatechture
PORTLAND, Maine — Arkatechture, provider of Arkalytics, a data and analytics platform for credit unions and community banks, today announced ...
United Federal Credit Union to Offer Down Payment Assistance to Mortgage Borrowers in agreement with the Arkansas Development Finance Authority
To support borrowers in reaching their homeownership goals, United Federal Credit Union (United) has partnered with the Arkansas Development Finance ...
USSFCU Welcomes Don DiMatteo as Chief Lending Officer
The United States Senate Federal Credit Union (USSFCU) is pleased to announce the appointment of Don DiMatteo as its new ...
CUNA Strategic Services Aligns With Wipfli to Provide Access to Top C-Suite Talent and Streamline Loan Reviews
CUNA Strategic Services is excited to announce their new alliance with Wipfli, a top 25 advisory and accounting firm delivering ...
Chartway Announces Promotions of Dana Brock, Kelsey Jones and Jace White
Chartway Credit Union is proud to announce the promotions of Dana Brock to vice president of credit operations & services, ...
GTE Financial Celebrates 90 Years of Service in the Tampa Bay Community
Locally owned and operated credit union, GTE Financial is thrilled to celebrate 90 years of servicing the financial needs of ...
Cumberland County FCU Announces New Hire and Multiple Promotions
Falmouth, ME (February 2025) – Cumberland County FCU (CCFCU) is pleased to announce the following team addition and employee promotions. ...
Unitus Community Credit Union Announces Partnership with The Wetlands Conservancy
Unitus Community Credit Union is proud to announce a new partnership with The Wetlands Conservancy to support the preservation and ...
Eltropy to demonstrate practical applications of generative AI for credit unions at GAC 2025
Eltropy to Feature AI-Powered Unified Conversations Platform at Governmental Affairs Conference 2025 Eltropy to demonstrate practical applications of generative AI ...
Baker Market Update – Week in Review: January 31, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
INOVA Federal Donates $510 To Church Community Services
The team at INOVA Federal recently presented a check for $510 to Church Community Services. Church Community Services aids the ...
Corporate One Presents CU Forward: Sharing Knowledge, Shaping Success on February 26, 2025
Corporate One Federal Credit Union is excited to announce CU Forward: Sharing Knowledge, Shaping Success, a dynamic half-day virtual conference ...
Sparrow and CUNA Strategic Services Unite to Empower Gen Z & Millennial Financial Futures
CUNA Strategic Services is pleased to announce its new alliance with Sparrow, a trailblazer in fintech disruption. This collaboration aims ...
Advia Credit Union Exceeds $1 Million in 2024 Giving Across Michigan, Wisconsin, and Illinois
Advia Credit Union made an extraordinary impact in 2024, contributing over $1 Million across Michigan, Wisconsin, and Illinois through its ...
Meridia Community Credit Union Signs New and Renewal Agreements with Synergent
Synergent® is thrilled to announce Meridia Community Credit Union has signed a ten-year renewal agreement with Synergent for hosted Jack ...
Elan Charitable Giving Program Surpasses $2 Million in Donations
MINNEAPOLIS — Elan Credit Card today announced $250,000 in donations across 25 communities through its philanthropic initiative, the Elan Charitable ...
Pasadena Federal Credit Union Selects Hector Martin as Chief Strategy Officer (CSO)
Pasadena, CA, January 23, 2025. Pasadena Federal Credit Union proudly announces Hector Martin as its new Chief Strategy Officer (CSO). ...
Education Foundation for California Schools Announces Grant Recipients for 2024 Applicants
The Education Foundation for California Schools, a non-profit organization created by SchoolsFirst Federal Credit Union and the Orange County Department ...
Quavo Unveils Winners of Inaugural Trust in Banking Awards
Quavo Fraud & Disputes, a trusted advisor in dispute management solutions, today announced the winners of its inaugural Trust in ...
EECU’s Newest Branch Has Wheels, Will Travel
EECU’s Mobile Branch delivers banking services directly to the community by traveling to areas without a financial institution nearby, making ...
Maine Credit Unions Reach New Milestone Raising $1.3 Million to End Hunger
At a special ceremony hosted by the Maine Credit Union League, the Maine Credit Unions’ Campaign for Ending Hunger announced ...
Newsweek Names Redwood Credit Union One of “America’s Best” Credit Unions
Redwood Credit Union has again been recognized by Newsweek as one of America’s Best Regional Banks and Credit Unions 2025.
Baker Market Update – Week in Review: February 07, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Fibre Federal Credit Union Reduces HR Response Time by 95% Using Eltropy’s AI-Powered Texting Platform
Eltropy, the leading AI-powered digital conversations platform for community financial institutions (CFIs), announced today that Fibre Federal Credit Union has ...
Blue Federal Credit Union donates over $150,000 to Children’s Hospital Colorado
Blue Federal Credit Union is proud to announce a remarkable milestone in its ongoing commitment to community impact: over $150,000 ...
World’s 1st cloud-native, AI-powered, digital-era LOS
NEW YORK–(BUSINESS WIRE)–Algebrik AI Inc., a Delaware-incorporated company headquartered in New York City, pioneering the world’s 1st cloud-native, AI-powered, digital-era ...
EECU Brings Innovative Financial Education to High School Campus
More than 500 high school seniors recently participated in an interactive workshop specifically created by Educational Employees Credit Union (EECU) ...
Coastal Wealth Management Advisors Earn Awards for Outstanding Performance
Coastal Wealth Management, available through CFS*, is the recipient of five Pacesetter Awards, presented by CUSO Financial Services, L.P. This ...
SchoolsFirst FCU Celebrates 2024 Year of Giving to Children’s Miracle Network Hospitals
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
African-American Credit Union Coalition (AACUC) Awards Scholarship for Humanedge Executive Leadership Program
February 06, 2025 — The African American Credit Union Coalition (AACUC) is pleased to announce the launch of its new ...
LoneTree, TruStage™ Ventures announce investment into data analytics firm Arkatechture
PORTLAND, Maine — Arkatechture, provider of Arkalytics, a data and analytics platform for credit unions and community banks, today announced ...
United Federal Credit Union to Offer Down Payment Assistance to Mortgage Borrowers in agreement with the Arkansas Development Finance Authority
To support borrowers in reaching their homeownership goals, United Federal Credit Union (United) has partnered with the Arkansas Development Finance ...
USSFCU Welcomes Don DiMatteo as Chief Lending Officer
The United States Senate Federal Credit Union (USSFCU) is pleased to announce the appointment of Don DiMatteo as its new ...
CUNA Strategic Services Aligns With Wipfli to Provide Access to Top C-Suite Talent and Streamline Loan Reviews
CUNA Strategic Services is excited to announce their new alliance with Wipfli, a top 25 advisory and accounting firm delivering ...
Chartway Announces Promotions of Dana Brock, Kelsey Jones and Jace White
Chartway Credit Union is proud to announce the promotions of Dana Brock to vice president of credit operations & services, ...
GTE Financial Celebrates 90 Years of Service in the Tampa Bay Community
Locally owned and operated credit union, GTE Financial is thrilled to celebrate 90 years of servicing the financial needs of ...
Cumberland County FCU Announces New Hire and Multiple Promotions
Falmouth, ME (February 2025) – Cumberland County FCU (CCFCU) is pleased to announce the following team addition and employee promotions. ...
Unitus Community Credit Union Announces Partnership with The Wetlands Conservancy
Unitus Community Credit Union is proud to announce a new partnership with The Wetlands Conservancy to support the preservation and ...
Eltropy to demonstrate practical applications of generative AI for credit unions at GAC 2025
Eltropy to Feature AI-Powered Unified Conversations Platform at Governmental Affairs Conference 2025 Eltropy to demonstrate practical applications of generative AI ...
Baker Market Update – Week in Review: January 31, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
INOVA Federal Donates $510 To Church Community Services
The team at INOVA Federal recently presented a check for $510 to Church Community Services. Church Community Services aids the ...
Corporate One Presents CU Forward: Sharing Knowledge, Shaping Success on February 26, 2025
Corporate One Federal Credit Union is excited to announce CU Forward: Sharing Knowledge, Shaping Success, a dynamic half-day virtual conference ...
Sparrow and CUNA Strategic Services Unite to Empower Gen Z & Millennial Financial Futures
CUNA Strategic Services is pleased to announce its new alliance with Sparrow, a trailblazer in fintech disruption. This collaboration aims ...
Advia Credit Union Exceeds $1 Million in 2024 Giving Across Michigan, Wisconsin, and Illinois
Advia Credit Union made an extraordinary impact in 2024, contributing over $1 Million across Michigan, Wisconsin, and Illinois through its ...
Meridia Community Credit Union Signs New and Renewal Agreements with Synergent
Synergent® is thrilled to announce Meridia Community Credit Union has signed a ten-year renewal agreement with Synergent for hosted Jack ...
Elan Charitable Giving Program Surpasses $2 Million in Donations
MINNEAPOLIS — Elan Credit Card today announced $250,000 in donations across 25 communities through its philanthropic initiative, the Elan Charitable ...
Pasadena Federal Credit Union Selects Hector Martin as Chief Strategy Officer (CSO)
Pasadena, CA, January 23, 2025. Pasadena Federal Credit Union proudly announces Hector Martin as its new Chief Strategy Officer (CSO). ...
Education Foundation for California Schools Announces Grant Recipients for 2024 Applicants
The Education Foundation for California Schools, a non-profit organization created by SchoolsFirst Federal Credit Union and the Orange County Department ...
Quavo Unveils Winners of Inaugural Trust in Banking Awards
Quavo Fraud & Disputes, a trusted advisor in dispute management solutions, today announced the winners of its inaugural Trust in ...
Indiana Members Credit Union Recognized at Best Regional Credit Union by Newsweek and Indianapolis Community Choice Awards
Indiana Members Credit Union has earned two major honors for the third consecutive year. Newsweek named IMCU one of America’s Best Regional Banks and Credit ...
SchoolsFirst FCU Raised More Than $3.3M for Children’s Miracle Network
I wanted to share some exciting news from SchoolsFirst Federal Credit Union: in 2025, the Credit Union contributed more than $3.3 million to support Children’s ...
Will Valadez Earns SPHR Credential, Advancing Strategic HR Leadership at Corporate Central
Corporate Central is proud to recognize Will Valadez for earning the Senior Professional in Human Resources (SPHR) certification, a prestigious credential administered by the HR ...
Registration Now Open for ALM First’s 2026 Derivatives Symposium
Dallas, TX – Registration is now open for ALM First’s 2026 Derivatives Symposium—a premier in-person mini-conference designed for treasury and risk professionals to deepen their ...
Corporate One Successfully Closes Inaugural Multi-Seller Prime Auto Securitization
Corporate One Federal Credit Union today announced the successful closing of its inaugural multi-seller prime auto loan securitization. This $335 million transaction marks Corporate One’s ...
Newsweek names Redwood Credit Union one of America’s Best Credit Unions for third year in a row
Newsweek has named Redwood Credit Union one of America’s Best Credit Unions, recognizing its member satisfaction, financial strength, and community impact for the third consecutive ...