Through Logix’s WOW Program, team members are empowered to show care for members in meaningful, personal ways. When a mother visited the branch to request a loan for her son’s funeral, a team member took time to listen as she shared memories of her 20-year-old son and the impact he had on others. Our team […]

Priscilla’s commitment to language support is more than a job — it’s a way to build genuine connections. She uses bilingual support regularly in her role, making sure every member feels welcome and understood. Priscilla had the chance to deliver holiday gifts to a family adopted by iQ. The mother’s gratitude was overwhelming, and her […]

Richard’s connection to education began early, watching his mother work at the school he attended. When he decided to follow a similar path, she helped him get his start. That journey eventually led him to the Orange County Department of Education, where he has spent the past 25 years teaching at juvenile hall. Richard knows […]

During the extreme cold spell at the end of January, one of our members experienced a complete furnace failure at the worst possible moment. We processed her loan within just a few hours. She had the funds she needed the same day, replaced her furnace, and had heat by the following morning.

The pandemic had taken a toll on Emily, leaving her in a financial hole that felt impossible to climb out of. Without an account anywhere, paying back collections was nearly impossible. After being turned down by three other financial institutions, iO was her last chance. We asked what brought her to us. Her answer: “This […]

Logix’s WOW Program encourages team members to look beyond the surface and advocate for members. While helping a member review her account, a team member noticed suspicious activity and took extra time to investigate. The review uncovered unauthorized charges made by a caregiver. The member shared she had undergone back surgery and had limited mobility. […]