The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

A Fresh Start On The Road Ahead

Solarity Credit Union

After years of paying cash and driving an aging car that was no longer reliable, Cliff faced an intimidating roadblock when a big bank turned him down for an auto loan. Solarity stepped in with a yes, making the process smooth, respectful and easy. With a dependable new car and simple-to-use banking tools, Cliff found […]

Specialized Products Help Turn A Member’s Dream Into A Reality

Johns Hopkins Federal Credit Union

We love seeing our members achieve their goals and providing them with the personalized resources to do so! Our member Scott recently became a homeowner with the help of JHFCU’s 100% Mortgage Loan. A solution that can help members to keep money in savings for the unexpected expenses that come after home ownership. For many, […]

Credit Union Shows Up For Immigrant Families

Our Marketing & Community Development Manager regularly reaches out to the director of our local Ethnic Support Council. But during her most recent meeting, the tone had changed. ICE has become an increasing presence in our area, resulting in many immigrant families who are too afraid to leave their homes at this time, effectively turning […]

Celebrating Mortgage Payoff And Longstanding Membership

Affinity Federal Credit Union

A long-time member wrote to us, wishing to express their sincere appreciation for the invaluable assistance provided throughout the mortgage payoff process. They were pleased to announce that their mortgage has been fully satisfied, a milestone that marks the beginning of their retirement years with a deep sense of peace of mind and gratitude. Proudly […]

Service From The Heart Provides Comfort And Dignity For A Member

Junet’s compassion and quick thinking made a critical difference for a longtime Member who lives with a disability and depends on delivery apps for food. After experiencing fraud, the Member received a new debit card but could not read the numbers. With her nurse unavailable for several days, she called us desperate for help. Junet […]

Bringing Goals Within Reach

When she first came to our credit union in late 2020, our member knew what she wanted: better credit and more control over her finances. Her credit score was in the low 600s, and she was unsure where to begin. Working one-on-one with an EECU member service specialist made the difference. Together, they created a […]

Strategic Partnerships

News Release: Dirigo Federal Credit Union Extends Long-Term Partnership with Synergent

Good morning, Synergent is pleased to share some exciting news with you before the weekend. Dirigo FCU recently renewed their ...
Making A Difference

SECU Foundation Honored with CCUF Hero Award for Partner in Philanthropy

SECU Foundation has been named a recipient of the 2024 Carolinas Credit Union Foundation (CCUF) Hero Award for Partner in ...
Operations & HR

Justice Federal Credit Union $1 Billion in Assets and Growing

Justice Federal Credit Union (Justice Federal) headquartered in Chantilly, VA., achieved a major milestone in 2024― the Credit Union surpassed ...
Making A Difference

Justice Federal Offers Resources for Members Affected by the Federal Government’s Downsizing of the Federal Workforce

Justice Federal Credit Union (Justice Federal) headquartered in Chantilly, VA., announces an array of resources to assist former federal employees, ...
Making A Difference

SECU Foundation Initiates Phase Three Disaster Relief Package of $3.45 Million for Western North Carolina

The SECU Foundation Board of Directors approved a third phase of Hurricane Helene disaster relief funding totaling $3.45 million for ...
Strategic Partnerships

Credit Unions First Partners with CU*SOUTH to Use Technology to Reshape Traditional Insurance Mode

Credit Unions First, a pioneering financial and insurance services credit union service organization, announced a strategic partnership with CU*SOUTH, a leading provider of credit union ...
Strategic Partnerships

Finalytics.ai and CUNA Strategic Services Announce New Alliance to Drive Personalization and Growth for Credit Unions

CUNA Strategic Services is pleased to announce their new alliance with Finalytics.ai. Finalytics.ai is the first community financial institution platform ...
Technology

Origence Closes 2024 Funding $53 Billion For Two Million Members

Origence, the leading lending technology solutions provider for credit unions, closed 2024 with $53 billion in funding and serving two ...
Making A Difference

Truliant Foundation Celebrates 2024 Giving Impact

The Truliant Foundation is proud to share the significant impact its programs had in 2024 across the Carolinas and Virginia, ...
Personnel Promotions

For Immediate Release – Bay Federal Credit Union Selects Mark Ely as Senior Vice President & Chief Marketing Officer (CMO)

Capitola, CA, February 24, 2025. Bay Federal Credit Union proudly announces Mark Ely as its new Senior Vice President and ...
Making A Difference

Christian Financial Outreach & Impact Foundation Awards $26,563 in Grants to Local Nonprofits

Sterling Heights, Mich., (Feb. 25, 2025) – The Christian Financial Credit Union Outreach & Impact Foundation today announced its latest ...
Marketing

USSFCU Featured on The Balancing Act Local Edition Washington D.C.,

The United States Senate Federal Credit Union (USSFCU) was recently spotlighted on The Balancing Act Local Edition Washington D.C., highlighting ...
Strategic Partnerships

Cloudvirga joins ACUMA to help credit unions elevate the member lending experience

Cloudvirga, a leading provider of digital mortgage point-of-sale platforms, has joined the American Credit Union Mortgage Association (ACUMA) as an ...
Charity Events

INOVA Federal Raises over $3,300 for Special Olympics Indiana

INOVA Federal recently raised over $3,300 for Special Olympics Indiana during their “Polar Plunge” campaign. Special Olympics Indiana is a ...
Making A Difference

GTE Financial Kicks Off 14th Annual Student Scholarship Program to Support Academic Excellence and Community Engagement

GTE Financial is thrilled to announce applications are now open for the 14th Annual Student Scholarship Program. This year, the ...
Personnel Promotions

United Federal Credit Union Names New Mortgage Advisor in Northern Michigan

United Federal Credit Union (United) is pleased to announce the appointment of Mike White to Mortgage Advisor serving the Traverse ...
Making A Difference

SECU Foundation Awards $2 Million Grant to Support Expansion of the North Carolina Aquarium at Fort Fisher

SECU Foundation has awarded a $2 million capital grant to the North Carolina Aquarium Society, contributing to the expansion of ...
Strategic Partnerships

Algebrik AI and Conductiv Elevate Lending with Permissioned Data, Automated Stipulations, and Smarter Underwriting

Algebrik AI, the world’s first cloud-native, AI-powered Loan Origination Platform (LOS), has announced a strategic partnership with Conductiv to enhance ...
Strategic Partnerships

Pioneer Valley Credit Union Speeds Loan Processing with Eltropy’s AI-Powered Digital Platform

Eltropy, the leading AI-powered digital conversations platform for community financial institutions (CFIs), announced today that Pioneer Valley Credit Union has ...
Industry Analysis & Trends

Baker Market Update – Week in Review: February 21, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Legal/Regulatory

Chartway Holds 66th Annual Meeting and Announces 2025-2026 Board of Directors

On February 20, 2025, Chartway Credit Union held its 66th Annual Meeting.
Personnel Promotions

Jackson joins Truliant Financial Advisors as Senior Advisor for Upstate, S.C.

Truliant Federal Credit Union is pleased to announce that Donna Panton Jackson, Senior Financial Advisor, is joining Truliant Financial Advisors ...
Other

CUES Advanced Management Program from Cornell Returns—Get Future Leaders Ready

CUES Advanced Management Program from Cornell University returns July 1, 2025—just in time to help credit unions comply with the ...
Making A Difference

SchoolsFirst FCU Extends Support and Care to Members, School Employees, and Their Communities Affected by Southern California Wildfires

SchoolsFirst Federal Credit Union today announced they are donating more than $220,000 in support of their Members and the educational ...
Technology

AccuAccount Named a Finalist in CreditUnions.com Innovation Series, Lending Category, for the Second Year in a Row

Alogent proudly announces that its AccuAccount platform has been named a finalist in CreditUnions.com’s 2025 Innovation Series, Lending Category. This ...
Other

GTE Financial Celebrates 90 Years with the Grand Opening of New Channelside Community Financial Center

GTE Financial is thrilled to celebrate its 90th anniversary of serving the Tampa Bay community by opening its newest Community ...
Strategic Partnerships

CUNA Strategic Services Announces Newest Alliance Provider, Casap, to Automate Dispute Resolution

CUNA Strategic Services is pleased to announce its new alliance with Casap, a copilot and collaboration platform to automate disputes, ...
Making A Difference

Valley First Credit Union Receives Prestigious Grant from Federal Home Loan Bank of San Francisco to Empower Underserved Communities and Drive Economic Growth in the Central Valley

MODESTO, Calif. Feb. 17, 2025 – Valley First Credit Union is pleased to announce that it has once again been awarded a significant grant from ...
Strategic Partnerships

Maine Highlands Federal Credit Union Renews Partnership with Synergent

Synergent® is delighted to announce Maine Highlands Federal Credit Union has signed a ten-year renewal agreement with Synergent for hosted ...
Industry Analysis & Trends

Baker Market Update – Week in Review: February 14, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Strategic Partnerships

News Release: Dirigo Federal Credit Union Extends Long-Term Partnership with Synergent

Good morning, Synergent is pleased to share some exciting news with you before the weekend. Dirigo FCU recently renewed their ...
Making A Difference

SECU Foundation Honored with CCUF Hero Award for Partner in Philanthropy

SECU Foundation has been named a recipient of the 2024 Carolinas Credit Union Foundation (CCUF) Hero Award for Partner in ...
Operations & HR

Justice Federal Credit Union $1 Billion in Assets and Growing

Justice Federal Credit Union (Justice Federal) headquartered in Chantilly, VA., achieved a major milestone in 2024― the Credit Union surpassed ...
Making A Difference

Justice Federal Offers Resources for Members Affected by the Federal Government’s Downsizing of the Federal Workforce

Justice Federal Credit Union (Justice Federal) headquartered in Chantilly, VA., announces an array of resources to assist former federal employees, ...
Making A Difference

SECU Foundation Initiates Phase Three Disaster Relief Package of $3.45 Million for Western North Carolina

The SECU Foundation Board of Directors approved a third phase of Hurricane Helene disaster relief funding totaling $3.45 million for ...
Strategic Partnerships

Credit Unions First Partners with CU*SOUTH to Use Technology to Reshape Traditional Insurance Mode

Credit Unions First, a pioneering financial and insurance services credit union service organization, announced a strategic partnership with CU*SOUTH, a leading provider of credit union ...
Strategic Partnerships

Finalytics.ai and CUNA Strategic Services Announce New Alliance to Drive Personalization and Growth for Credit Unions

CUNA Strategic Services is pleased to announce their new alliance with Finalytics.ai. Finalytics.ai is the first community financial institution platform ...
Technology

Origence Closes 2024 Funding $53 Billion For Two Million Members

Origence, the leading lending technology solutions provider for credit unions, closed 2024 with $53 billion in funding and serving two ...
Making A Difference

Truliant Foundation Celebrates 2024 Giving Impact

The Truliant Foundation is proud to share the significant impact its programs had in 2024 across the Carolinas and Virginia, ...
Personnel Promotions

For Immediate Release – Bay Federal Credit Union Selects Mark Ely as Senior Vice President & Chief Marketing Officer (CMO)

Capitola, CA, February 24, 2025. Bay Federal Credit Union proudly announces Mark Ely as its new Senior Vice President and ...
Making A Difference

Christian Financial Outreach & Impact Foundation Awards $26,563 in Grants to Local Nonprofits

Sterling Heights, Mich., (Feb. 25, 2025) – The Christian Financial Credit Union Outreach & Impact Foundation today announced its latest ...
Marketing

USSFCU Featured on The Balancing Act Local Edition Washington D.C.,

The United States Senate Federal Credit Union (USSFCU) was recently spotlighted on The Balancing Act Local Edition Washington D.C., highlighting ...
Strategic Partnerships

Cloudvirga joins ACUMA to help credit unions elevate the member lending experience

Cloudvirga, a leading provider of digital mortgage point-of-sale platforms, has joined the American Credit Union Mortgage Association (ACUMA) as an ...
Charity Events

INOVA Federal Raises over $3,300 for Special Olympics Indiana

INOVA Federal recently raised over $3,300 for Special Olympics Indiana during their “Polar Plunge” campaign. Special Olympics Indiana is a ...
Making A Difference

GTE Financial Kicks Off 14th Annual Student Scholarship Program to Support Academic Excellence and Community Engagement

GTE Financial is thrilled to announce applications are now open for the 14th Annual Student Scholarship Program. This year, the ...
Personnel Promotions

United Federal Credit Union Names New Mortgage Advisor in Northern Michigan

United Federal Credit Union (United) is pleased to announce the appointment of Mike White to Mortgage Advisor serving the Traverse ...
Making A Difference

SECU Foundation Awards $2 Million Grant to Support Expansion of the North Carolina Aquarium at Fort Fisher

SECU Foundation has awarded a $2 million capital grant to the North Carolina Aquarium Society, contributing to the expansion of ...
Strategic Partnerships

Algebrik AI and Conductiv Elevate Lending with Permissioned Data, Automated Stipulations, and Smarter Underwriting

Algebrik AI, the world’s first cloud-native, AI-powered Loan Origination Platform (LOS), has announced a strategic partnership with Conductiv to enhance ...
Strategic Partnerships

Pioneer Valley Credit Union Speeds Loan Processing with Eltropy’s AI-Powered Digital Platform

Eltropy, the leading AI-powered digital conversations platform for community financial institutions (CFIs), announced today that Pioneer Valley Credit Union has ...
Industry Analysis & Trends

Baker Market Update – Week in Review: February 21, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Legal/Regulatory

Chartway Holds 66th Annual Meeting and Announces 2025-2026 Board of Directors

On February 20, 2025, Chartway Credit Union held its 66th Annual Meeting.
Personnel Promotions

Jackson joins Truliant Financial Advisors as Senior Advisor for Upstate, S.C.

Truliant Federal Credit Union is pleased to announce that Donna Panton Jackson, Senior Financial Advisor, is joining Truliant Financial Advisors ...
Other

CUES Advanced Management Program from Cornell Returns—Get Future Leaders Ready

CUES Advanced Management Program from Cornell University returns July 1, 2025—just in time to help credit unions comply with the ...
Making A Difference

SchoolsFirst FCU Extends Support and Care to Members, School Employees, and Their Communities Affected by Southern California Wildfires

SchoolsFirst Federal Credit Union today announced they are donating more than $220,000 in support of their Members and the educational ...
Technology

AccuAccount Named a Finalist in CreditUnions.com Innovation Series, Lending Category, for the Second Year in a Row

Alogent proudly announces that its AccuAccount platform has been named a finalist in CreditUnions.com’s 2025 Innovation Series, Lending Category. This ...
Other

GTE Financial Celebrates 90 Years with the Grand Opening of New Channelside Community Financial Center

GTE Financial is thrilled to celebrate its 90th anniversary of serving the Tampa Bay community by opening its newest Community ...
Strategic Partnerships

CUNA Strategic Services Announces Newest Alliance Provider, Casap, to Automate Dispute Resolution

CUNA Strategic Services is pleased to announce its new alliance with Casap, a copilot and collaboration platform to automate disputes, ...
Making A Difference

Valley First Credit Union Receives Prestigious Grant from Federal Home Loan Bank of San Francisco to Empower Underserved Communities and Drive Economic Growth in the Central Valley

MODESTO, Calif. Feb. 17, 2025 – Valley First Credit Union is pleased to announce that it has once again been awarded a significant grant from ...
Strategic Partnerships

Maine Highlands Federal Credit Union Renews Partnership with Synergent

Synergent® is delighted to announce Maine Highlands Federal Credit Union has signed a ten-year renewal agreement with Synergent for hosted ...
Industry Analysis & Trends

Baker Market Update – Week in Review: February 14, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...

Rize Credit Union Adds CU Student Choice’s Student Loan and Refinance Solutions

CU Student Choice announced its student loan and refinance solutions will now be available to the members of Rize Credit Union (formerly SCE Credit Union; ...

Baker Market Update – Week in Review: February 13, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.

Vizo Financial’s 2026 Risk Management Conference to Feature Education on AI Risk, Cyber Threats & Payments Fraud

Vizo Financial Corporate Credit Union is holding its annual Risk Management Conference in Hershey, Pa., on April 22-24, 2026. Held at The Hotel Hershey, the ...

Meriwest Community Foundation Celebrates Transformative Inaugural Year of Impact

The Meriwest Community Foundation is celebrating an incredible first year of impact. From expanding financial education to supporting underserved youth, we are proud of the ...

Energy One Federal Credit Union Implements AI-Powered Calculators from Appli

Appli, a provider of AI-powered financial calculators for credit unions and community banks, announced today that Energy One Federal Credit Union has chosen Appli’s AI-powered ...

NASCUS Supports NCUA Regulatory Modernization While Urging Clarity, Consistency, and Strong Supervisory Foundations

The National Association of State Credit Union Supervisors (NASCUS) submitted three comment letters to the National Credit Union Administration (NCUA) regarding the agency’s ongoing Deregulation ...
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