The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Empathy And Trust During A Difficult Chapter
Affinity Federal Credit Union
A member wanted to recognize one of our Loss Mitigation Specialists for her extraordinary compassion and commitment during an incredibly difficult time. After co-signing an auto loan that ultimately went into default, the member found herself facing significant financial and personal hardship. While managing serious health challenges, she struggled to resolve the situation and felt […]
When Adventure Is A Need, Not Just A Want
Solarity Credit Union
TJ, Dave, and their son, Drake, find freedom on the open road, hitching up their off-grid trailer whenever adventure calls. From fishing along the Columbia River to camping near Potholes Reservoir or hunting north of Spokane, their RV gives them the flexibility to unplug, recharge, and spend meaningful time together. With a busy life centered […]
Turning A Member’s Homeownership Dream Into Reality
Arnold became a SchoolsFirst Federal Credit Union Member in 2021 and was interested in the products and services available to support school employees. Homeownership was a goal he hoped to pursue, but he wanted a partner who could guide him through a process that often feels overwhelming for first time and first generation buyers. When […]
A First Home In The Place They Love
Solarity Credit Union
For Kenzie and Riley, buying their first home meant putting down roots in the community they’ve always called home. After reaching out to Solarity, they found a lending experience that felt personal, supportive, and refreshingly human. With clear guidance and confidence in their monthly payments, the couple moved in knowing they were building equity and a […]
A Special Gift Creates A Happy Anniversary
Chaffey Federal Credit Union
I was working on a budget with a couple in financial counseling, and we were planning out the different expenses for the upcoming month. As we were going through the dates, we looked at the budget and saw their anniversary landed on the same week as some of their major expenses, leaving little to no […]
Money Caught Up In Fly-By Scam? Western Division Saves The Day.
Western Division Federal Credit Union
Before the holidays, a member fell victim for a fraudulent airline website mimicking Southwest. Realizing after making the $1,000 purchase, she contacted the office to help recover her funds. This incident required significant time, patience, and follow-through. Rachel made calls, sent emails, and provided a lot of documentation for the case. After weeks of persistence, […]
Coastal Credit Union Opens Standalone Drive-Up Interactive Teller Machine in Knightdale, NC
Coastal Credit Union has installed a new dual-function, drive-up interactive teller machine (ITM) located in the parking lot of the ...
Valley First Credit Union Celebrates 75 Years of Service, Commitment, and Community
MODESTO, Calif. March 17, 2025 – Valley First Credit Union proudly celebrates 75 years of dedicated service, financial empowerment, and community impact across the Central ...
CUNA Strategic Services’ Newest Alliance Provider Peacefully Simplifies Complex End-of-Life Planning and Estate Settlement
CUNA Strategic Services is pleased to announce their new alliance with Peacefully, an all-in-one platform that helps members with estate ...
TruPartner Credit Union Expands Employee Giving with Matching Donations
TruPartner Credit Union is proud to partner with Community Shares of Greater Cincinnati to amplify employee giving. As part of ...
CREDIT UNIONS FOR KIDS HOSTS 20TH WINE AUCTION RAISING $2.2 MILLION FOR CHILDREN’S MIRACLE NETWORK HOSPITALS
The Credit Unions for Kids Wine Auction celebrated its 20th annual event, raising a record $2.2 million for 11 CMN ...
Indiana Members Credit Union Contributes $10,000 to Caroline Symmes Children’s Cancer Endowment for Cancer Awareness Card
On behalf of Indiana Members Credit Union members, IMCU recently presented a check for $10,000 to the Caroline Symmes Children’s ...
State Employees’ Credit Union Announces 2025 Community Shred Day Events
State Employees’ Credit Union (SECU) has announced the 2025 dates for its statewide Shred Day program. This year, 24 events ...
Baker Market Update – Week in Review: March 14, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
A Tribute to Ed Fox: Honoring the Life and Leadership of Mid-Atlantic Corporate’s Former CEO
Edward J. (Ed) Fox, former CEO of Mid-Atlantic Corporate Federal Credit Union, passed away on March 9, 2025. Vizo Financial ...
Unitus Community Credit Union Celebrates Former Board Chair’s Induction to AACUC Hall of Fame
Barbara J. Leonard inducted posthumously into the African American Credit Union Coalition’s (AACUC) Hall of Fame.
Unitus Community Credit Union Celebrates International Community Heart Award Winners
Annual awards recognize those making a lasting impact on our global communities
BCU PRESIDENT, CEO MIKE VALENTINE RECOGNIZED WITH HERB WEGNER MEMORIAL AWARD, THE CREDIT UNION MOVEMENT’S HIGHEST NATIONAL HONOR
BCU President and CEO, Mike Valentine, has been named a recipient of the 2025 Herb Wegner Memorial Award for Outstanding Individual Achievement by the National ...
Rivermark Donates $3 Million to Rebuilding Together PNW
March 13, 2025 For Immediate Release Rivermark Donates $3 Million to Rebuilding Together PNW PORTLAND, OR –The Rivermark Community Fund ...
LGE Community Credit Union honored with MemberXP ‘Best of the Best’ Award
LGE Community Credit Union is honored to announce that it has been recognized as a recipient of the prestigious 2025 ...
Vizo Financial Wins Third Consecutive Gallup Exceptional Workplace Award
Vizo Financial has been named a Gallup Exceptional Workplace Award (GEWA) winner for the third consecutive year. Gallup analyzed team ...
Envisant Acquires IronSafe Software System
Envisant, the business subsidiary of the Illinois Credit Union League, has acquired the IronSafe software system from Trellance Cooperative Holdings, ...
ORIGENCE ANNOUNCES GENERAL BRADFORD SHWEDO AS A KEYNOTE SPEAKER FOR LENDING TECH LIVE ’25 CONFERENCE
Origence, a leading provider of lending technology solutions, announces General Bradford Shwedo as a keynote speaker for its Lending Tech ...
Chartway Ventures Welcomes Jennifer Addabbo and Samantha Paxson to Board
Chartway Ventures, the wholly owned Credit Union Service Organization (CUSO) of Chartway Credit Union, welcomed Jennifer Addabbo and Samantha Paxson ...
Boiling Springs Branch is Truliant’s Latest in Upstate S.C. Expansion
Truliant, a top 100 U.S. credit union, announced today the opening of a new branch location in Boiling Springs, S.C., ...
USSFCU Hosts Kenyan Delegation for Insightful Discussion on Global Financial Cooperation
The U.S. Senate Federal Credit Union (USSFCU) proudly hosted a distinguished delegation from Kenya for a lunch reception and discussion ...
Southeast Financial Credit Union Signs New Core Agreement with Synergent
(WESTBROOK, ME) – Synergent® is pleased to announce that Southeast Financial Credit Union has signed a new ten-year agreement for ...
EECU Sponsors Disaster Preparedness Workshop
In light of an increasing number of disasters affecting communities nationwide, Educational Employees Credit Union (EECU) partnered with the Community ...
FORUM Credit Union Selects CULA Vehicle Leasing Program
Credit Union Leasing of America expands national footprint, extends reach in Indiana, bringing the benefits of leasing to more credit ...
Service One Credit Union Announces Matt Hutcheson as Chief Financial Officer
Service One Credit Union announces the promotion of Matt Hutcheson to Chief Financial Officer. Hutcheson has been with Service One ...
LAFCU expands finance team with two new appointments
LANSING, Mich. — LAFCU has strengthened its finance team with the addition of Samantha Goris as finance manager and Amy Vitale as financial analyst. Both ...
Deadline nears for LAFCU essay contest offering $20K in scholarships
LANSING, Mich. — Michigan high school seniors have until March 31 to apply for LAFCU’s Write to Educate Essay Contest, which will award a total ...
EECU Crowned Best Credit Union and Home Loans in North SLO County
Educational Employees Credit Union (EECU) is proud to announce its recognition in three categories of the 12th Annual Best of ...
Baker Market Update – Week in Review: March 07, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Jon Looman joins LAFCU as vice president of facilities
LANSING, Mich. — LAFCU has welcomed Jon Looman as vice president of facilities, bringing decades of leadership experience and a deep understanding of the credit ...
LAFCU wins national award for Shields Up! Phase Two in SIAA competition
LANSING, Mich. — LAFCU has won a national award in the 22nd Annual Service Industry Advertising Awards (SIAA) competition for the second phase of its ...
Coastal Credit Union Opens Standalone Drive-Up Interactive Teller Machine in Knightdale, NC
Coastal Credit Union has installed a new dual-function, drive-up interactive teller machine (ITM) located in the parking lot of the ...
Valley First Credit Union Celebrates 75 Years of Service, Commitment, and Community
MODESTO, Calif. March 17, 2025 – Valley First Credit Union proudly celebrates 75 years of dedicated service, financial empowerment, and community impact across the Central ...
CUNA Strategic Services’ Newest Alliance Provider Peacefully Simplifies Complex End-of-Life Planning and Estate Settlement
CUNA Strategic Services is pleased to announce their new alliance with Peacefully, an all-in-one platform that helps members with estate ...
TruPartner Credit Union Expands Employee Giving with Matching Donations
TruPartner Credit Union is proud to partner with Community Shares of Greater Cincinnati to amplify employee giving. As part of ...
CREDIT UNIONS FOR KIDS HOSTS 20TH WINE AUCTION RAISING $2.2 MILLION FOR CHILDREN’S MIRACLE NETWORK HOSPITALS
The Credit Unions for Kids Wine Auction celebrated its 20th annual event, raising a record $2.2 million for 11 CMN ...
Indiana Members Credit Union Contributes $10,000 to Caroline Symmes Children’s Cancer Endowment for Cancer Awareness Card
On behalf of Indiana Members Credit Union members, IMCU recently presented a check for $10,000 to the Caroline Symmes Children’s ...
State Employees’ Credit Union Announces 2025 Community Shred Day Events
State Employees’ Credit Union (SECU) has announced the 2025 dates for its statewide Shred Day program. This year, 24 events ...
Baker Market Update – Week in Review: March 14, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
A Tribute to Ed Fox: Honoring the Life and Leadership of Mid-Atlantic Corporate’s Former CEO
Edward J. (Ed) Fox, former CEO of Mid-Atlantic Corporate Federal Credit Union, passed away on March 9, 2025. Vizo Financial ...
Unitus Community Credit Union Celebrates Former Board Chair’s Induction to AACUC Hall of Fame
Barbara J. Leonard inducted posthumously into the African American Credit Union Coalition’s (AACUC) Hall of Fame.
Unitus Community Credit Union Celebrates International Community Heart Award Winners
Annual awards recognize those making a lasting impact on our global communities
BCU PRESIDENT, CEO MIKE VALENTINE RECOGNIZED WITH HERB WEGNER MEMORIAL AWARD, THE CREDIT UNION MOVEMENT’S HIGHEST NATIONAL HONOR
BCU President and CEO, Mike Valentine, has been named a recipient of the 2025 Herb Wegner Memorial Award for Outstanding Individual Achievement by the National ...
Rivermark Donates $3 Million to Rebuilding Together PNW
March 13, 2025 For Immediate Release Rivermark Donates $3 Million to Rebuilding Together PNW PORTLAND, OR –The Rivermark Community Fund ...
LGE Community Credit Union honored with MemberXP ‘Best of the Best’ Award
LGE Community Credit Union is honored to announce that it has been recognized as a recipient of the prestigious 2025 ...
Vizo Financial Wins Third Consecutive Gallup Exceptional Workplace Award
Vizo Financial has been named a Gallup Exceptional Workplace Award (GEWA) winner for the third consecutive year. Gallup analyzed team ...
Envisant Acquires IronSafe Software System
Envisant, the business subsidiary of the Illinois Credit Union League, has acquired the IronSafe software system from Trellance Cooperative Holdings, ...
ORIGENCE ANNOUNCES GENERAL BRADFORD SHWEDO AS A KEYNOTE SPEAKER FOR LENDING TECH LIVE ’25 CONFERENCE
Origence, a leading provider of lending technology solutions, announces General Bradford Shwedo as a keynote speaker for its Lending Tech ...
Chartway Ventures Welcomes Jennifer Addabbo and Samantha Paxson to Board
Chartway Ventures, the wholly owned Credit Union Service Organization (CUSO) of Chartway Credit Union, welcomed Jennifer Addabbo and Samantha Paxson ...
Boiling Springs Branch is Truliant’s Latest in Upstate S.C. Expansion
Truliant, a top 100 U.S. credit union, announced today the opening of a new branch location in Boiling Springs, S.C., ...
USSFCU Hosts Kenyan Delegation for Insightful Discussion on Global Financial Cooperation
The U.S. Senate Federal Credit Union (USSFCU) proudly hosted a distinguished delegation from Kenya for a lunch reception and discussion ...
Southeast Financial Credit Union Signs New Core Agreement with Synergent
(WESTBROOK, ME) – Synergent® is pleased to announce that Southeast Financial Credit Union has signed a new ten-year agreement for ...
EECU Sponsors Disaster Preparedness Workshop
In light of an increasing number of disasters affecting communities nationwide, Educational Employees Credit Union (EECU) partnered with the Community ...
FORUM Credit Union Selects CULA Vehicle Leasing Program
Credit Union Leasing of America expands national footprint, extends reach in Indiana, bringing the benefits of leasing to more credit ...
Service One Credit Union Announces Matt Hutcheson as Chief Financial Officer
Service One Credit Union announces the promotion of Matt Hutcheson to Chief Financial Officer. Hutcheson has been with Service One ...
LAFCU expands finance team with two new appointments
LANSING, Mich. — LAFCU has strengthened its finance team with the addition of Samantha Goris as finance manager and Amy Vitale as financial analyst. Both ...
Deadline nears for LAFCU essay contest offering $20K in scholarships
LANSING, Mich. — Michigan high school seniors have until March 31 to apply for LAFCU’s Write to Educate Essay Contest, which will award a total ...
EECU Crowned Best Credit Union and Home Loans in North SLO County
Educational Employees Credit Union (EECU) is proud to announce its recognition in three categories of the 12th Annual Best of ...
Baker Market Update – Week in Review: March 07, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Jon Looman joins LAFCU as vice president of facilities
LANSING, Mich. — LAFCU has welcomed Jon Looman as vice president of facilities, bringing decades of leadership experience and a deep understanding of the credit ...
LAFCU wins national award for Shields Up! Phase Two in SIAA competition
LANSING, Mich. — LAFCU has won a national award in the 22nd Annual Service Industry Advertising Awards (SIAA) competition for the second phase of its ...
Redwood Credit Union Surpasses $1 Million in Giving Support for Redwood Empire Food Bank
Redwood Credit Union (RCU) today announced a major milestone in its long-standing partnership with the Redwood Empire Food Bank (REFB), surpassing $1 million in total ...
Family Trust Federal Credit Union Joins Upstate Credit Unions for Habitat Greenville Credit Union Build 2026
Continuing its commitment to affordable housing in the Carolinas, Family Trust Federal Credit Union is joining fellow credit unions across the Upstate in support of ...
Baker Market Update – Week in Review: March 6, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.
22 Nonprofits Receive $69,400 in Grants from 3Rivers Credit Union Foundation
The 3Rivers Credit Union Foundation’s first round of 2026 funding awarded $69,400 to 22 nonprofits across northeast and central Indiana and Ohio.
BECU continues expansion with new locations in Auburn, Liberty Lake, and Mercer Island
BECU, Washington’s largest credit union, is continuing its expansion by adding new Neighborhood Financial Centers (NFCs) in Auburn (Lakeland Hills neighborhood), Liberty Lake, and Mercer ...
SchoolsFirst FCU’s Kristin Crellin Named 2026 CSUF Vision & Visionaries Distinguished Alumna
Kristin Crellin, senior vice president of community and Membership development at SchoolsFirst Federal Credit Union, has been named a 2026 Vision & Visionaries Cal State ...