The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Financial Independence Makes Golden Years Brighter
CSE Federal Credit Union
For Jackie and David, retirement didn’t look the way they imagined. Between bills, limited income, and no room for life’s little joys — like Jackie’s favorite thing to eat, ice cream — they found themselves relying on their kids more than they wanted to. Then, thanks to a little encouragement from their daughter, Rachel, they […]
A New Home And A New Start
Industrial Credit Union
I had a member who had an opportunity to purchase a trailer for her and her family (husband and two children). The trailer was being sold by a private seller and the asking price was $20,000. The member did not have the time or the money to explore mortgage options so she thought that a […]
Finding Safety And A Place Of Her Own
Through the CDFI program, we were able to assist a young woman in purchasing her first home. The move allowed her to be close to her father and older sister in case of an emergency need, as the member suffers from epilepsy. She is unable to drive due to her condition, and the property is […]
The Strength To Keep Going
A member had an unexpected expensive medical issue that turned her life upside down back in 2018-19. She came to our branch asking for a personal loan because she had to choose between medical care and her power bill. She came from an underserved, low income, low educated part of the community. She worked as […]
Finding Light After the Fire
Rogue Credit Union
My family was evacuated from our home for eight days after the Almeda Fire destroyed our hometown of Phoenix, OR, in September of 2020. During that time we were not able to return to our home for necessities and quickly had to find resources for clothes, food, and basic items for our family of four, […]
A Salon Built On Grit And Community
Erie FCU was approached by two women in business who were looking to create a new hair salon together, each coming from their own prospective skill sets. One of the women, was the owner and operator of her own salon, while the other woman was working for a well-established/competitor hair salon in Erie, PA. The […]
SchoolsFirst FCU Celebrates 2024 Year of Giving to Children’s Miracle Network Hospitals
African-American Credit Union Coalition (AACUC) Awards Scholarship for Humanedge Executive Leadership Program
LoneTree, TruStage™ Ventures announce investment into data analytics firm Arkatechture
United Federal Credit Union to Offer Down Payment Assistance to Mortgage Borrowers in agreement with the Arkansas Development Finance Authority
USSFCU Welcomes Don DiMatteo as Chief Lending Officer
CUNA Strategic Services Aligns With Wipfli to Provide Access to Top C-Suite Talent and Streamline Loan Reviews
Chartway Announces Promotions of Dana Brock, Kelsey Jones and Jace White
GTE Financial Celebrates 90 Years of Service in the Tampa Bay Community
Cumberland County FCU Announces New Hire and Multiple Promotions
Unitus Community Credit Union Announces Partnership with The Wetlands Conservancy
Eltropy to demonstrate practical applications of generative AI for credit unions at GAC 2025
Baker Market Update – Week in Review: January 31, 2025
INOVA Federal Donates $510 To Church Community Services
Corporate One Presents CU Forward: Sharing Knowledge, Shaping Success on February 26, 2025
Sparrow and CUNA Strategic Services Unite to Empower Gen Z & Millennial Financial Futures
Advia Credit Union Exceeds $1 Million in 2024 Giving Across Michigan, Wisconsin, and Illinois
Meridia Community Credit Union Signs New and Renewal Agreements with Synergent
Elan Charitable Giving Program Surpasses $2 Million in Donations
Pasadena Federal Credit Union Selects Hector Martin as Chief Strategy Officer (CSO)
Education Foundation for California Schools Announces Grant Recipients for 2024 Applicants
Quavo Unveils Winners of Inaugural Trust in Banking Awards
Abbey Investment Services, LLC purchases Thein Financial, LLC
Redwood Credit Union Commemorates 75th Anniversary with Yearlong Celebration
Baker Market Update – Week in Review: January 24, 2025
eDOC Innovations Grows with Fourteen New Clients in Q1
UMassFive Announces New Board Member Peter Rosskothen
Chartway Opens New Branch in Virginia Beach, Celebrates Milestone Anniversary
For Immediate Release: First Alliance Credit Union Selects Jake Dorsch as Chief Financial Officer (CFO)
Truliant Continues Upstate S.C. Expansion with New Branch in Mauldin
Post Office Employees’ Credit Union (POECU) Partners with Sharetec to Streamline Operations & Improve the Member Experience
SchoolsFirst FCU Celebrates 2024 Year of Giving to Children’s Miracle Network Hospitals
African-American Credit Union Coalition (AACUC) Awards Scholarship for Humanedge Executive Leadership Program
LoneTree, TruStage™ Ventures announce investment into data analytics firm Arkatechture
United Federal Credit Union to Offer Down Payment Assistance to Mortgage Borrowers in agreement with the Arkansas Development Finance Authority
USSFCU Welcomes Don DiMatteo as Chief Lending Officer
CUNA Strategic Services Aligns With Wipfli to Provide Access to Top C-Suite Talent and Streamline Loan Reviews
Chartway Announces Promotions of Dana Brock, Kelsey Jones and Jace White
GTE Financial Celebrates 90 Years of Service in the Tampa Bay Community
Cumberland County FCU Announces New Hire and Multiple Promotions
Unitus Community Credit Union Announces Partnership with The Wetlands Conservancy
Eltropy to demonstrate practical applications of generative AI for credit unions at GAC 2025
Baker Market Update – Week in Review: January 31, 2025
INOVA Federal Donates $510 To Church Community Services
Corporate One Presents CU Forward: Sharing Knowledge, Shaping Success on February 26, 2025
Sparrow and CUNA Strategic Services Unite to Empower Gen Z & Millennial Financial Futures
Advia Credit Union Exceeds $1 Million in 2024 Giving Across Michigan, Wisconsin, and Illinois
Meridia Community Credit Union Signs New and Renewal Agreements with Synergent
Elan Charitable Giving Program Surpasses $2 Million in Donations
Pasadena Federal Credit Union Selects Hector Martin as Chief Strategy Officer (CSO)
Education Foundation for California Schools Announces Grant Recipients for 2024 Applicants
Quavo Unveils Winners of Inaugural Trust in Banking Awards
Abbey Investment Services, LLC purchases Thein Financial, LLC
Redwood Credit Union Commemorates 75th Anniversary with Yearlong Celebration
Baker Market Update – Week in Review: January 24, 2025
eDOC Innovations Grows with Fourteen New Clients in Q1
UMassFive Announces New Board Member Peter Rosskothen
Chartway Opens New Branch in Virginia Beach, Celebrates Milestone Anniversary
For Immediate Release: First Alliance Credit Union Selects Jake Dorsch as Chief Financial Officer (CFO)
Truliant Continues Upstate S.C. Expansion with New Branch in Mauldin
Post Office Employees’ Credit Union (POECU) Partners with Sharetec to Streamline Operations & Improve the Member Experience
$9 Million in Grants Awarded to 23 North Carolina Non-Profits by SECU Foundation
Rize Credit Union Adds CU Student Choice’s Student Loan and Refinance Solutions
Baker Market Update – Week in Review: February 13, 2026
Vizo Financial’s 2026 Risk Management Conference to Feature Education on AI Risk, Cyber Threats & Payments Fraud
Meriwest Community Foundation Celebrates Transformative Inaugural Year of Impact
Energy One Federal Credit Union Implements AI-Powered Calculators from Appli