The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Financial Independence Makes Golden Years Brighter

CSE Federal Credit Union

For Jackie and David, retirement didn’t look the way they imagined. Between bills, limited income, and no room for life’s little joys — like Jackie’s favorite thing to eat, ice cream — they found themselves relying on their kids more than they wanted to. Then, thanks to a little encouragement from their daughter, Rachel, they […]

A New Home And A New Start

Industrial Credit Union

I had a member who had an opportunity to purchase a trailer for her and her family (husband and two children). The trailer was being sold by a private seller and the asking price was $20,000. The member did not have the time or the money to explore mortgage options so she thought that a […]

Finding Safety And A Place Of Her Own

Through the CDFI program, we were able to assist a young woman in purchasing her first home. The move allowed her to be close to her father and older sister in case of an emergency need, as the member suffers from epilepsy. She is unable to drive due to her condition, and the property is […]

The Strength To Keep Going

A member had an unexpected expensive medical issue that turned her life upside down back in 2018-19. She came to our branch asking for a personal loan because she had to choose between medical care and her power bill. She came from an underserved, low income, low educated part of the community. She worked as […]

Finding Light After the Fire

Rogue Credit Union

My family was evacuated from our home for eight days after the Almeda Fire destroyed our hometown of Phoenix, OR, in September of 2020. During that time we were not able to return to our home for necessities and quickly had to find resources for clothes, food, and basic items for our family of four, […]

A Salon Built On Grit And Community

Erie FCU was approached by two women in business who were looking to create a new hair salon together, each coming from their own prospective skill sets. One of the women, was the owner and operator of her own salon, while the other woman was working for a well-established/competitor hair salon in Erie, PA. The […]

Making A Difference

SchoolsFirst FCU Celebrates 2024 Year of Giving to Children’s Miracle Network Hospitals

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Other

African-American Credit Union Coalition (AACUC) Awards Scholarship for Humanedge Executive Leadership Program

February 06, 2025 — The African American Credit Union Coalition (AACUC) is pleased to announce the launch of its new ...
Strategic Partnerships

LoneTree, TruStage™ Ventures announce investment into data analytics firm Arkatechture

PORTLAND, Maine — Arkatechture, provider of Arkalytics, a data and analytics platform for credit unions and community banks, today announced ...
Lending

United Federal Credit Union to Offer Down Payment Assistance to Mortgage Borrowers in agreement with the Arkansas Development Finance Authority

To support borrowers in reaching their homeownership goals, United Federal Credit Union (United) has partnered with the Arkansas Development Finance ...
Lending

USSFCU Welcomes Don DiMatteo as Chief Lending Officer

The United States Senate Federal Credit Union (USSFCU) is pleased to announce the appointment of Don DiMatteo as its new ...
Strategic Partnerships

CUNA Strategic Services Aligns With Wipfli to Provide Access to Top C-Suite Talent and Streamline Loan Reviews

CUNA Strategic Services is excited to announce their new alliance with Wipfli, a top 25 advisory and accounting firm delivering ...
Personnel Promotions

Chartway Announces Promotions of Dana Brock, Kelsey Jones and Jace White

Chartway Credit Union is proud to announce the promotions of Dana Brock to vice president of credit operations & services, ...
Other

GTE Financial Celebrates 90 Years of Service in the Tampa Bay Community

Locally owned and operated credit union, GTE Financial is thrilled to celebrate 90 years of servicing the financial needs of ...
Personnel Promotions

Cumberland County FCU Announces New Hire and Multiple Promotions

Falmouth, ME (February 2025) – Cumberland County FCU (CCFCU) is pleased to announce the following team addition and employee promotions. ...
Making A Difference

Unitus Community Credit Union Announces Partnership with The Wetlands Conservancy

Unitus Community Credit Union is proud to announce a new partnership with The Wetlands Conservancy to support the preservation and ...
Marketing

Eltropy to demonstrate practical applications of generative AI for credit unions at GAC 2025

Eltropy to Feature AI-Powered Unified Conversations Platform at Governmental Affairs Conference 2025 Eltropy to demonstrate practical applications of generative AI ...
Industry Analysis & Trends

Baker Market Update – Week in Review: January 31, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

INOVA Federal Donates $510 To Church Community Services

The team at INOVA Federal recently presented a check for $510 to Church Community Services. Church Community Services aids the ...
Other

Corporate One Presents CU Forward: Sharing Knowledge, Shaping Success on February 26, 2025

Corporate One Federal Credit Union is excited to announce CU Forward: Sharing Knowledge, Shaping Success, a dynamic half-day virtual conference ...
Strategic Partnerships

Sparrow and CUNA Strategic Services Unite to Empower Gen Z & Millennial Financial Futures

CUNA Strategic Services is pleased to announce its new alliance with Sparrow, a trailblazer in fintech disruption. This collaboration aims ...
Making A Difference

Advia Credit Union Exceeds $1 Million in 2024 Giving Across Michigan, Wisconsin, and Illinois

Advia Credit Union made an extraordinary impact in 2024, contributing over $1 Million across Michigan, Wisconsin, and Illinois through its ...
Strategic Partnerships

Meridia Community Credit Union Signs New and Renewal Agreements with Synergent

Synergent® is thrilled to announce Meridia Community Credit Union has signed a ten-year renewal agreement with Synergent for hosted Jack ...
Making A Difference

Elan Charitable Giving Program Surpasses $2 Million in Donations

MINNEAPOLIS — Elan Credit Card today announced $250,000 in donations across 25 communities through its philanthropic initiative, the Elan Charitable ...
Personnel Promotions

Pasadena Federal Credit Union Selects Hector Martin as Chief Strategy Officer (CSO)

Pasadena, CA, January 23, 2025. Pasadena Federal Credit Union proudly announces Hector Martin as its new Chief Strategy Officer (CSO). ...
Making A Difference

Education Foundation for California Schools Announces Grant Recipients for 2024 Applicants

The Education Foundation for California Schools, a non-profit organization created by SchoolsFirst Federal Credit Union and the Orange County Department ...
Strategic Partnerships

Quavo Unveils Winners of Inaugural Trust in Banking Awards

Quavo Fraud & Disputes, a trusted advisor in dispute management solutions, today announced the winners of its inaugural Trust in ...
Strategic Partnerships

Abbey Investment Services, LLC purchases Thein Financial, LLC

Abbey Investment Services, LLC, a wholly owned CUSO of Abbey Credit Union, announces the purchase of Thein Financial, LLC.
Marketing

Redwood Credit Union Commemorates 75th Anniversary with Yearlong Celebration

Redwood Credit Union (RCU) is proud to announce its 75th anniversary with a yearlong celebration in 2025. RCU began in ...
Industry Analysis & Trends

Baker Market Update – Week in Review: January 24, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

eDOC Innovations Grows with Fourteen New Clients in Q1

eDOC added fourteen new clients in Q1 of fiscal 2025 that began in October 2024. These clients implemented one or ...
Personnel Promotions

UMassFive Announces New Board Member Peter Rosskothen

UMassFive recently announced the addition of Peter Rosskothen to its Board of Directors. A seasoned business professional, Rosskothen brings over ...
Making A Difference

Chartway Opens New Branch in Virginia Beach, Celebrates Milestone Anniversary

Chartway Credit Union celebrated the grand opening of a new location on Pacific Ave in Virginia Beach, Virginia, today. The ...
Personnel Promotions

For Immediate Release: First Alliance Credit Union Selects Jake Dorsch as Chief Financial Officer (CFO)

Rochester, MN, January 22, 2025. First Alliance Credit Union is proud to announce Jake Dorsch as its new Chief Financial ...
Other

Truliant Continues Upstate S.C. Expansion with New Branch in Mauldin

Truliant, a top 100 U.S. credit union, announced that it opened a new branch in Mauldin, S.C., as part of ...
Strategic Partnerships

Post Office Employees’ Credit Union (POECU) Partners with Sharetec to Streamline Operations & Improve the Member Experience

Sharetec, an innovative core processor built to support credit unions of all sizes, is excited to announce their partnership with ...
Making A Difference

SchoolsFirst FCU Celebrates 2024 Year of Giving to Children’s Miracle Network Hospitals

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Other

African-American Credit Union Coalition (AACUC) Awards Scholarship for Humanedge Executive Leadership Program

February 06, 2025 — The African American Credit Union Coalition (AACUC) is pleased to announce the launch of its new ...
Strategic Partnerships

LoneTree, TruStage™ Ventures announce investment into data analytics firm Arkatechture

PORTLAND, Maine — Arkatechture, provider of Arkalytics, a data and analytics platform for credit unions and community banks, today announced ...
Lending

United Federal Credit Union to Offer Down Payment Assistance to Mortgage Borrowers in agreement with the Arkansas Development Finance Authority

To support borrowers in reaching their homeownership goals, United Federal Credit Union (United) has partnered with the Arkansas Development Finance ...
Lending

USSFCU Welcomes Don DiMatteo as Chief Lending Officer

The United States Senate Federal Credit Union (USSFCU) is pleased to announce the appointment of Don DiMatteo as its new ...
Strategic Partnerships

CUNA Strategic Services Aligns With Wipfli to Provide Access to Top C-Suite Talent and Streamline Loan Reviews

CUNA Strategic Services is excited to announce their new alliance with Wipfli, a top 25 advisory and accounting firm delivering ...
Personnel Promotions

Chartway Announces Promotions of Dana Brock, Kelsey Jones and Jace White

Chartway Credit Union is proud to announce the promotions of Dana Brock to vice president of credit operations & services, ...
Other

GTE Financial Celebrates 90 Years of Service in the Tampa Bay Community

Locally owned and operated credit union, GTE Financial is thrilled to celebrate 90 years of servicing the financial needs of ...
Personnel Promotions

Cumberland County FCU Announces New Hire and Multiple Promotions

Falmouth, ME (February 2025) – Cumberland County FCU (CCFCU) is pleased to announce the following team addition and employee promotions. ...
Making A Difference

Unitus Community Credit Union Announces Partnership with The Wetlands Conservancy

Unitus Community Credit Union is proud to announce a new partnership with The Wetlands Conservancy to support the preservation and ...
Marketing

Eltropy to demonstrate practical applications of generative AI for credit unions at GAC 2025

Eltropy to Feature AI-Powered Unified Conversations Platform at Governmental Affairs Conference 2025 Eltropy to demonstrate practical applications of generative AI ...
Industry Analysis & Trends

Baker Market Update – Week in Review: January 31, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

INOVA Federal Donates $510 To Church Community Services

The team at INOVA Federal recently presented a check for $510 to Church Community Services. Church Community Services aids the ...
Other

Corporate One Presents CU Forward: Sharing Knowledge, Shaping Success on February 26, 2025

Corporate One Federal Credit Union is excited to announce CU Forward: Sharing Knowledge, Shaping Success, a dynamic half-day virtual conference ...
Strategic Partnerships

Sparrow and CUNA Strategic Services Unite to Empower Gen Z & Millennial Financial Futures

CUNA Strategic Services is pleased to announce its new alliance with Sparrow, a trailblazer in fintech disruption. This collaboration aims ...
Making A Difference

Advia Credit Union Exceeds $1 Million in 2024 Giving Across Michigan, Wisconsin, and Illinois

Advia Credit Union made an extraordinary impact in 2024, contributing over $1 Million across Michigan, Wisconsin, and Illinois through its ...
Strategic Partnerships

Meridia Community Credit Union Signs New and Renewal Agreements with Synergent

Synergent® is thrilled to announce Meridia Community Credit Union has signed a ten-year renewal agreement with Synergent for hosted Jack ...
Making A Difference

Elan Charitable Giving Program Surpasses $2 Million in Donations

MINNEAPOLIS — Elan Credit Card today announced $250,000 in donations across 25 communities through its philanthropic initiative, the Elan Charitable ...
Personnel Promotions

Pasadena Federal Credit Union Selects Hector Martin as Chief Strategy Officer (CSO)

Pasadena, CA, January 23, 2025. Pasadena Federal Credit Union proudly announces Hector Martin as its new Chief Strategy Officer (CSO). ...
Making A Difference

Education Foundation for California Schools Announces Grant Recipients for 2024 Applicants

The Education Foundation for California Schools, a non-profit organization created by SchoolsFirst Federal Credit Union and the Orange County Department ...
Strategic Partnerships

Quavo Unveils Winners of Inaugural Trust in Banking Awards

Quavo Fraud & Disputes, a trusted advisor in dispute management solutions, today announced the winners of its inaugural Trust in ...
Strategic Partnerships

Abbey Investment Services, LLC purchases Thein Financial, LLC

Abbey Investment Services, LLC, a wholly owned CUSO of Abbey Credit Union, announces the purchase of Thein Financial, LLC.
Marketing

Redwood Credit Union Commemorates 75th Anniversary with Yearlong Celebration

Redwood Credit Union (RCU) is proud to announce its 75th anniversary with a yearlong celebration in 2025. RCU began in ...
Industry Analysis & Trends

Baker Market Update – Week in Review: January 24, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

eDOC Innovations Grows with Fourteen New Clients in Q1

eDOC added fourteen new clients in Q1 of fiscal 2025 that began in October 2024. These clients implemented one or ...
Personnel Promotions

UMassFive Announces New Board Member Peter Rosskothen

UMassFive recently announced the addition of Peter Rosskothen to its Board of Directors. A seasoned business professional, Rosskothen brings over ...
Making A Difference

Chartway Opens New Branch in Virginia Beach, Celebrates Milestone Anniversary

Chartway Credit Union celebrated the grand opening of a new location on Pacific Ave in Virginia Beach, Virginia, today. The ...
Personnel Promotions

For Immediate Release: First Alliance Credit Union Selects Jake Dorsch as Chief Financial Officer (CFO)

Rochester, MN, January 22, 2025. First Alliance Credit Union is proud to announce Jake Dorsch as its new Chief Financial ...
Other

Truliant Continues Upstate S.C. Expansion with New Branch in Mauldin

Truliant, a top 100 U.S. credit union, announced that it opened a new branch in Mauldin, S.C., as part of ...
Strategic Partnerships

Post Office Employees’ Credit Union (POECU) Partners with Sharetec to Streamline Operations & Improve the Member Experience

Sharetec, an innovative core processor built to support credit unions of all sizes, is excited to announce their partnership with ...

$9 Million in Grants Awarded to 23 North Carolina Non-Profits by SECU Foundation

The State Employees’ Credit Union (SECU) Foundation Board of Directors has approved more than $9 million in funding for 23 non-profit organizations throughout North Carolina ...

Rize Credit Union Adds CU Student Choice’s Student Loan and Refinance Solutions

CU Student Choice announced its student loan and refinance solutions will now be available to the members of Rize Credit Union (formerly SCE Credit Union; ...

Baker Market Update – Week in Review: February 13, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.

Vizo Financial’s 2026 Risk Management Conference to Feature Education on AI Risk, Cyber Threats & Payments Fraud

Vizo Financial Corporate Credit Union is holding its annual Risk Management Conference in Hershey, Pa., on April 22-24, 2026. Held at The Hotel Hershey, the ...

Meriwest Community Foundation Celebrates Transformative Inaugural Year of Impact

The Meriwest Community Foundation is celebrating an incredible first year of impact. From expanding financial education to supporting underserved youth, we are proud of the ...

Energy One Federal Credit Union Implements AI-Powered Calculators from Appli

Appli, a provider of AI-powered financial calculators for credit unions and community banks, announced today that Energy One Federal Credit Union has chosen Appli’s AI-powered ...
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