The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Moving Members Out Of A Debt Cycle
California Credit Union
A member reached out to us feeling overwhelmed by mounting credit card debt. With interest rates ranging from 17.99% to 27%, her minimum payments barely made a dent, keeping her trapped in a cycle of high-interest debt. After listening to her concerns and reviewing her situation, our team suggested a personal loan to consolidate her […]
Homeownership Education Sparks Generational Change
A member successfully used GLCU’s homebuyer education and counseling program to reach her goal of becoming a first-time homeowner. She wanted a two-flat unit for her and her daughters. She wanted control over her living comfort. GLCU worked with the member to set a budget, improve her credit, and change her behavior. She eventually was […]
A Twinkie Can Save A Life
A TDECU Member sent us this heartwarming letter: “I came to the bank to do my usual business on Thursday morning. Rocio was a wonderful person. It was my birthday and she gave me a Hostess Twinkie as a small gift. I am an insulin-dependent diabetic, and I was doing some charity work when my […]
Marine Hockey Team Builds Brotherhood
Navy Federal Credit Union
Marine Tyler Bluder revived a Marine Corps hockey team in 2016 to reconnect veterans through the sport they love. Now, the team — made up of Marines, Navy Corpsmen, and active-duty service members from across the globe — heads into the season with deeper bonds and stronger support, thanks in part to Navy Federal Credit […]
Helping Members Achieve Business Dreams
Navy Federal Credit Union
Bruce Reschke discovered his passion for hands-on work at 16, when he got a summer job at an electric motor repair shop in Jacksonville, FL. Over nearly three decades, Bruce climbed the corporate ladder, eventually making his way to a sales position at Westside Electric, a veteran-owned company that offers electric motor repairs, new motor sales, […]
Compassion Meets Credit
Our call center representative, Marcela, helped a non-member trying to take over his ill brother’s auto loan. When the member passed away without a will, Marcela coordinated with our collections team to pause repossession and support the grieving family. She then helped the sister become a member and secure a personal loan to retain the […]
Eltropy Acquires Lexop to Modernize Loan Repayment and Collections for Credit Unions and Community Banks
INOVA Federal Announces Promotions Within Its Leadership Team
Baker Market Update – Week in Review: January 3, 2025
Another Successful Toy Drive at Peach State FCU to Benefit Toys for Tots
Corporate One Federal Credit Union Returns $15.5 Million to Members in 2024
Shannon Cate Earns Certified Wisconsin Credit Union Leader Designation Through Leadership Institute
Baker Market Update – Week in Review: December 27, 2024
INOVA Awards Lifetime Achievement Award to Larry Sain
Corporate One’s CUSO Accolade Advisory Announces JD Pisula as New President/CEO
SECU Foundation Awards Grant to Foster Family Alliance of North Carolina to Support Enhanced Training and Onboarding
Baker Market Update – Week in Review: December 20, 2024
Credit Unions Chart New Territory in 2024: A Look at the Strategies Shaping the Future in the New Year
QuantyPhi Launches New CECL Validation Service to Support Credit Union Compliance and Accuracy
GTE Financial Spreads Holiday Cheer with Make Hope Real Initiative, Giving Back to Local Families
Redefining First-Party Collections: How Technology is Shaping the Future
LGE Foundation donates over $400,000 to local nonprofits
Valley First Credit Union Selects Christopher Dalman as Chief Information Officer (CIO)
SECU Foundation Initiates Phase Two Disaster Relief Package of $1.75 Million for Western North Carolina
eDOC Spreads Holiday Cheer
United Partners with The Storehouse to Provide Gifts for Local Children this Holiday Season
Elan Credit Card Donates $150,000 to American Red Cross Hurricane Relief to Support Impacted Partners
Cetera Welcomes Eglin Federal Credit Union
Cetera Announces Partnership with Citadel Credit Union
Eltropy Sets New Standard in Credit Union Vendor Consolidation Through Unified Platform Approach
Baker Market Update – Week in Review: December 13, 2024
Mocse Wins Award from Mastercard for Community Impact
UMassFive Awards Local Business with $10,000 UMass Athletics Advertising Package in Small Business Spotlight Contest
USSFCU Celebrates the Season of Giving with Significant Holiday Donations and Community Initiatives
Gulf Winds Invites the Community to Take Part in Food Drives Benefiting Local Pantry Partners
SECU Foundation Supports North Carolina Museum of Art Foundation’s Artist Innovation Mentorship Program
Eltropy Acquires Lexop to Modernize Loan Repayment and Collections for Credit Unions and Community Banks
INOVA Federal Announces Promotions Within Its Leadership Team
Baker Market Update – Week in Review: January 3, 2025
Another Successful Toy Drive at Peach State FCU to Benefit Toys for Tots
Corporate One Federal Credit Union Returns $15.5 Million to Members in 2024
Shannon Cate Earns Certified Wisconsin Credit Union Leader Designation Through Leadership Institute
Baker Market Update – Week in Review: December 27, 2024
INOVA Awards Lifetime Achievement Award to Larry Sain
Corporate One’s CUSO Accolade Advisory Announces JD Pisula as New President/CEO
SECU Foundation Awards Grant to Foster Family Alliance of North Carolina to Support Enhanced Training and Onboarding
Baker Market Update – Week in Review: December 20, 2024
Credit Unions Chart New Territory in 2024: A Look at the Strategies Shaping the Future in the New Year
QuantyPhi Launches New CECL Validation Service to Support Credit Union Compliance and Accuracy
GTE Financial Spreads Holiday Cheer with Make Hope Real Initiative, Giving Back to Local Families
Redefining First-Party Collections: How Technology is Shaping the Future
LGE Foundation donates over $400,000 to local nonprofits
Valley First Credit Union Selects Christopher Dalman as Chief Information Officer (CIO)
SECU Foundation Initiates Phase Two Disaster Relief Package of $1.75 Million for Western North Carolina
eDOC Spreads Holiday Cheer
United Partners with The Storehouse to Provide Gifts for Local Children this Holiday Season
Elan Credit Card Donates $150,000 to American Red Cross Hurricane Relief to Support Impacted Partners
Cetera Welcomes Eglin Federal Credit Union
Cetera Announces Partnership with Citadel Credit Union
Eltropy Sets New Standard in Credit Union Vendor Consolidation Through Unified Platform Approach
Baker Market Update – Week in Review: December 13, 2024
Mocse Wins Award from Mastercard for Community Impact
UMassFive Awards Local Business with $10,000 UMass Athletics Advertising Package in Small Business Spotlight Contest
USSFCU Celebrates the Season of Giving with Significant Holiday Donations and Community Initiatives
Gulf Winds Invites the Community to Take Part in Food Drives Benefiting Local Pantry Partners
SECU Foundation Supports North Carolina Museum of Art Foundation’s Artist Innovation Mentorship Program
Indiana Members Credit Union Recognized at Best Regional Credit Union by Newsweek and Indianapolis Community Choice Awards
SchoolsFirst FCU Raised More Than $3.3M for Children’s Miracle Network
Will Valadez Earns SPHR Credential, Advancing Strategic HR Leadership at Corporate Central
Registration Now Open for ALM First’s 2026 Derivatives Symposium
Corporate One Successfully Closes Inaugural Multi-Seller Prime Auto Securitization
Newsweek names Redwood Credit Union one of America’s Best Credit Unions for third year in a row