The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Looking Closer Made All the Difference
Logix Federal Credit Union
Logix’s WOW Program encourages team members to look beyond the surface and advocate for members. While helping a member review her account, a team member noticed suspicious activity and took extra time to investigate. The review uncovered unauthorized charges made by a caregiver. The member shared she had undergone back surgery and had limited mobility. […]
Empathy And Trust During A Difficult Chapter
Affinity Federal Credit Union
A member wanted to recognize one of our Loss Mitigation Specialists for her extraordinary compassion and commitment during an incredibly difficult time. After co-signing an auto loan that ultimately went into default, the member found herself facing significant financial and personal hardship. While managing serious health challenges, she struggled to resolve the situation and felt […]
When Adventure Is A Need, Not Just A Want
Solarity Credit Union
TJ, Dave, and their son, Drake, find freedom on the open road, hitching up their off-grid trailer whenever adventure calls. From fishing along the Columbia River to camping near Potholes Reservoir or hunting north of Spokane, their RV gives them the flexibility to unplug, recharge, and spend meaningful time together. With a busy life centered […]
Turning A Member’s Homeownership Dream Into Reality
Arnold became a SchoolsFirst Federal Credit Union Member in 2021 and was interested in the products and services available to support school employees. Homeownership was a goal he hoped to pursue, but he wanted a partner who could guide him through a process that often feels overwhelming for first time and first generation buyers. When […]
A First Home In The Place They Love
Solarity Credit Union
For Kenzie and Riley, buying their first home meant putting down roots in the community they’ve always called home. After reaching out to Solarity, they found a lending experience that felt personal, supportive, and refreshingly human. With clear guidance and confidence in their monthly payments, the couple moved in knowing they were building equity and a […]
A Special Gift Creates A Happy Anniversary
Chaffey Federal Credit Union
I was working on a budget with a couple in financial counseling, and we were planning out the different expenses for the upcoming month. As we were going through the dates, we looked at the budget and saw their anniversary landed on the same week as some of their major expenses, leaving little to no […]
Baker Market Update – Week in Review: March 07, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Jon Looman joins LAFCU as vice president of facilities
LANSING, Mich. — LAFCU has welcomed Jon Looman as vice president of facilities, bringing decades of leadership experience and a deep understanding of the credit ...
LAFCU wins national award for Shields Up! Phase Two in SIAA competition
LANSING, Mich. — LAFCU has won a national award in the 22nd Annual Service Industry Advertising Awards (SIAA) competition for the second phase of its ...
New Book Helps Credit Unions Drive Purpose-Driven Growth
Washington, DC – Callahan & Associates is proud to announce the release of “Callahan’s Strategic Growth Framework”, a groundbreaking new book that provides credit union ...
LGE Community Credit Union recognized with 2024 Gold Level Cigna Healthy Workforce Designation
Cigna Healthcare has selected LGE Community Credit Union as a recipient of their 2024 Gold Level Healthy Workforce Designation for ...
SchoolsFirst FCU Enhances Partnership with Los Rios Community College District
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
United Federal Credit Union Names Josh Munoz Mortgage Advisor in Fort Smith
United Federal Credit Union (United) has appointed Josh Munoz to the position of Mortgage Advisor at its branch at 5800 ...
GTE Financial Celebrates 90th Anniversary with Exclusive Offers and Exciting Events for Tampa Bay Lightning Fans
In honor of GTE Financial’s 90th anniversary and continued commitment to the community, the credit union is excited to unveil ...
Intelligent Banking Solutions Launches SAFIRE-IQ
Intelligent Banking Solutions, a leading provider of collections and risk management software, has launched SAFIRE-IQ (Streamlined Automation for Financial Institutions’ ...
Unitus Community Credit Union Earns LEED Certification for Tigard Facility
Unitus Business Center-Tigard recognized with Silver Certification for environmental sustainability stewardship.
Cloudvirga completes enhanced integration with ICE Mortgage Technology
Mortgage point-of-sale (POS) provider Cloudvirga announced enhancements to its integration with ICE Mortgage Technology that will improve performance, security and ...
IntelliTrade Open Banking partners with Infintegration to facilitate Open Banking Integration to Core Systems and Software
IntelliTrade Open Banking is excited to announce that we have partnered with Infintegration which specializes in enabling integration to legacy ...
United Federal Credit Union to Offer Down Payment Assistance to Indiana Mortgage Borrowers
Securing funds for the down payment on a new home can be challenging to many borrowers, but a new agreement ...
TriVerity Announces Collection Academy 2025
TriVerity, Velera’s leading delinquency management resource, has opened registration for its 2025 Collection Academy, taking place September 22-24, at the ...
Origence’s eContracting Solution to Streamline Indirect Auto Financing for Credit Unions
Origence, the leading lending technology solutions provider for credit unions, announced the expansion of its streamlined indirect auto financing solutions ...
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
TruPartner has selected equipifi, a leading BNPL platform designed for financial institutions, to power its solution. With this launch, TruPartner ...
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
TruPartner has selected equipifi, a leading BNPL platform designed for financial institutions, to power its solution. With this launch, TruPartner ...
C.W. Williams Community Health Center Awarded $500,000 Grant for New Medical Facility in Charlotte
SECU Foundation has awarded a $500,000 capital grant to C.W. Williams Community Health Center (CWWCHC) to support the construction of ...
Baker Market Update – Week in Review: February 28, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
News Release: Dirigo Federal Credit Union Extends Long-Term Partnership with Synergent
Good morning, Synergent is pleased to share some exciting news with you before the weekend. Dirigo FCU recently renewed their ...
SECU Foundation Honored with CCUF Hero Award for Partner in Philanthropy
SECU Foundation has been named a recipient of the 2024 Carolinas Credit Union Foundation (CCUF) Hero Award for Partner in ...
Justice Federal Credit Union $1 Billion in Assets and Growing
Justice Federal Credit Union (Justice Federal) headquartered in Chantilly, VA., achieved a major milestone in 2024― the Credit Union surpassed ...
Justice Federal Offers Resources for Members Affected by the Federal Government’s Downsizing of the Federal Workforce
Justice Federal Credit Union (Justice Federal) headquartered in Chantilly, VA., announces an array of resources to assist former federal employees, ...
SECU Foundation Initiates Phase Three Disaster Relief Package of $3.45 Million for Western North Carolina
The SECU Foundation Board of Directors approved a third phase of Hurricane Helene disaster relief funding totaling $3.45 million for ...
Credit Unions First Partners with CU*SOUTH to Use Technology to Reshape Traditional Insurance Mode
Credit Unions First, a pioneering financial and insurance services credit union service organization, announced a strategic partnership with CU*SOUTH, a leading provider of credit union ...
Finalytics.ai and CUNA Strategic Services Announce New Alliance to Drive Personalization and Growth for Credit Unions
CUNA Strategic Services is pleased to announce their new alliance with Finalytics.ai. Finalytics.ai is the first community financial institution platform ...
Origence Closes 2024 Funding $53 Billion For Two Million Members
Origence, the leading lending technology solutions provider for credit unions, closed 2024 with $53 billion in funding and serving two ...
Truliant Foundation Celebrates 2024 Giving Impact
The Truliant Foundation is proud to share the significant impact its programs had in 2024 across the Carolinas and Virginia, ...
For Immediate Release – Bay Federal Credit Union Selects Mark Ely as Senior Vice President & Chief Marketing Officer (CMO)
Capitola, CA, February 24, 2025. Bay Federal Credit Union proudly announces Mark Ely as its new Senior Vice President and ...
Christian Financial Outreach & Impact Foundation Awards $26,563 in Grants to Local Nonprofits
Sterling Heights, Mich., (Feb. 25, 2025) – The Christian Financial Credit Union Outreach & Impact Foundation today announced its latest ...
Baker Market Update – Week in Review: March 07, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Jon Looman joins LAFCU as vice president of facilities
LANSING, Mich. — LAFCU has welcomed Jon Looman as vice president of facilities, bringing decades of leadership experience and a deep understanding of the credit ...
LAFCU wins national award for Shields Up! Phase Two in SIAA competition
LANSING, Mich. — LAFCU has won a national award in the 22nd Annual Service Industry Advertising Awards (SIAA) competition for the second phase of its ...
New Book Helps Credit Unions Drive Purpose-Driven Growth
Washington, DC – Callahan & Associates is proud to announce the release of “Callahan’s Strategic Growth Framework”, a groundbreaking new book that provides credit union ...
LGE Community Credit Union recognized with 2024 Gold Level Cigna Healthy Workforce Designation
Cigna Healthcare has selected LGE Community Credit Union as a recipient of their 2024 Gold Level Healthy Workforce Designation for ...
SchoolsFirst FCU Enhances Partnership with Los Rios Community College District
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
United Federal Credit Union Names Josh Munoz Mortgage Advisor in Fort Smith
United Federal Credit Union (United) has appointed Josh Munoz to the position of Mortgage Advisor at its branch at 5800 ...
GTE Financial Celebrates 90th Anniversary with Exclusive Offers and Exciting Events for Tampa Bay Lightning Fans
In honor of GTE Financial’s 90th anniversary and continued commitment to the community, the credit union is excited to unveil ...
Intelligent Banking Solutions Launches SAFIRE-IQ
Intelligent Banking Solutions, a leading provider of collections and risk management software, has launched SAFIRE-IQ (Streamlined Automation for Financial Institutions’ ...
Unitus Community Credit Union Earns LEED Certification for Tigard Facility
Unitus Business Center-Tigard recognized with Silver Certification for environmental sustainability stewardship.
Cloudvirga completes enhanced integration with ICE Mortgage Technology
Mortgage point-of-sale (POS) provider Cloudvirga announced enhancements to its integration with ICE Mortgage Technology that will improve performance, security and ...
IntelliTrade Open Banking partners with Infintegration to facilitate Open Banking Integration to Core Systems and Software
IntelliTrade Open Banking is excited to announce that we have partnered with Infintegration which specializes in enabling integration to legacy ...
United Federal Credit Union to Offer Down Payment Assistance to Indiana Mortgage Borrowers
Securing funds for the down payment on a new home can be challenging to many borrowers, but a new agreement ...
TriVerity Announces Collection Academy 2025
TriVerity, Velera’s leading delinquency management resource, has opened registration for its 2025 Collection Academy, taking place September 22-24, at the ...
Origence’s eContracting Solution to Streamline Indirect Auto Financing for Credit Unions
Origence, the leading lending technology solutions provider for credit unions, announced the expansion of its streamlined indirect auto financing solutions ...
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
TruPartner has selected equipifi, a leading BNPL platform designed for financial institutions, to power its solution. With this launch, TruPartner ...
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
TruPartner has selected equipifi, a leading BNPL platform designed for financial institutions, to power its solution. With this launch, TruPartner ...
C.W. Williams Community Health Center Awarded $500,000 Grant for New Medical Facility in Charlotte
SECU Foundation has awarded a $500,000 capital grant to C.W. Williams Community Health Center (CWWCHC) to support the construction of ...
Baker Market Update – Week in Review: February 28, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
News Release: Dirigo Federal Credit Union Extends Long-Term Partnership with Synergent
Good morning, Synergent is pleased to share some exciting news with you before the weekend. Dirigo FCU recently renewed their ...
SECU Foundation Honored with CCUF Hero Award for Partner in Philanthropy
SECU Foundation has been named a recipient of the 2024 Carolinas Credit Union Foundation (CCUF) Hero Award for Partner in ...
Justice Federal Credit Union $1 Billion in Assets and Growing
Justice Federal Credit Union (Justice Federal) headquartered in Chantilly, VA., achieved a major milestone in 2024― the Credit Union surpassed ...
Justice Federal Offers Resources for Members Affected by the Federal Government’s Downsizing of the Federal Workforce
Justice Federal Credit Union (Justice Federal) headquartered in Chantilly, VA., announces an array of resources to assist former federal employees, ...
SECU Foundation Initiates Phase Three Disaster Relief Package of $3.45 Million for Western North Carolina
The SECU Foundation Board of Directors approved a third phase of Hurricane Helene disaster relief funding totaling $3.45 million for ...
Credit Unions First Partners with CU*SOUTH to Use Technology to Reshape Traditional Insurance Mode
Credit Unions First, a pioneering financial and insurance services credit union service organization, announced a strategic partnership with CU*SOUTH, a leading provider of credit union ...
Finalytics.ai and CUNA Strategic Services Announce New Alliance to Drive Personalization and Growth for Credit Unions
CUNA Strategic Services is pleased to announce their new alliance with Finalytics.ai. Finalytics.ai is the first community financial institution platform ...
Origence Closes 2024 Funding $53 Billion For Two Million Members
Origence, the leading lending technology solutions provider for credit unions, closed 2024 with $53 billion in funding and serving two ...
Truliant Foundation Celebrates 2024 Giving Impact
The Truliant Foundation is proud to share the significant impact its programs had in 2024 across the Carolinas and Virginia, ...
For Immediate Release – Bay Federal Credit Union Selects Mark Ely as Senior Vice President & Chief Marketing Officer (CMO)
Capitola, CA, February 24, 2025. Bay Federal Credit Union proudly announces Mark Ely as its new Senior Vice President and ...
Christian Financial Outreach & Impact Foundation Awards $26,563 in Grants to Local Nonprofits
Sterling Heights, Mich., (Feb. 25, 2025) – The Christian Financial Credit Union Outreach & Impact Foundation today announced its latest ...
Mark L. Robnett Announced as New CUES Board Chair
Justice Federal Credit Union, (Justice Federal), is pleased to announce that Mark L. Robnett, President and CEO will assume the role of Credit Union Executive ...
State Employees’ Credit Union Helps North Carolinians Build Financial Skills Through Free Education Events
In recognition of Financial Literacy Month in April, State Employees’ Credit Union (SECU) is highlighting its free financial education programming offered through its network of ...
Final call for Michigan schools to apply for LAFCU’s $10K Innovation for Education Grant
LANSING, Mich. — Michigan K–12 schools have until May 1 to apply for LAFCU’s 2026 Innovation for Education (LIFE) Grant, which will award $10,000 to ...
Community Credit Union Renews Core Processing Partnership with Synergent
WESTBROOK, ME (April 1, 2026) – Synergent® has entered into a ten-year hosted Jack Henry™ Symitar® core processing renewal agreement with Community Credit Union. The ...
Quavo Unveils Industry’s First AI-Powered Analyst Delivering End-to-End 24/7 Dispute Automation
Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for financial institutions and technology companies, today announced the launch of Aria™, a ...
CUES Announces Mark Robnett as New Board Chair
MADISON, Wis.—March 31, 2026—CUES is pleased to announce that Mark Robnett, President/CEO of Justice Federal Credit Union, will assume the role of CUES Board Chair ...