The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
From Transaction To Connection
Western Vista Federal Credit Union
This summer, one of our members stopped by the branch to make a quick deposit. As we chatted, she mentioned that she’d just finished her last round of chemotherapy. Her whole face lit up when she said it. You could feel the joy radiating from her. I congratulated her, and she smiled, her voice catching […]
Paycheck Program Eases Shutdown Fears
Navy Federal Credit Union
This spring, Army Veteran Cassandra Clouse was concerned about the impact a possible government shutdown would have on her finances. Now an engineer at the Air Force Research Lab in Ohio, Cassandra feared an indefinite furlough, which would leave her without income she needed to pay regular bills. At the time, Cassandra had taken out […]
“Mr. Mayor” Finds His Way Home
Navy Federal Credit Union
When Air Force Veteran Gil Petrosino didn’t return from his daily walk in Lake Elsinore, CA, his wife Sherry feared the worst. As she searched the town, she spotted a crowd — and to her relief, Gil, in his 80s, was at the center, flanked by a police car and the town’s mayor, Natasha Johnson. […]
Nobody Else Came But Her
Navy Federal Credit Union
Navy Federal Credit Union is known for safeguarding its members’ financial health — but for Angelo Stone, the credit union’s care extended far beyond the expected. A loyal member since Navy Federal protected him from fraud years ago, Stone’s appreciation deepened last fall when assistant branch manager Joi Parker came to his rescue during a […]
Every Moment Matters — And These Belong To Blue
After the devastating loss of their son, Doug and Ramona were faced with overwhelming decisions and expenses. Thankfully, Lou from Blue stepped in — not just as a professional, but as a friend. From notarizing documents to helping with final arrangements, Lou supported them with dignity and heartfelt care. It’s this kind of service that […]
Five Generations, One Credit Union
Signet Federal Credit Union
It started in 1988, when one family member opened a single account at Signet Federal Credit Union. Nearly four decades later, that single account has grown into 22 accounts spanning five generations. Signet has been a part of major milestone, from first cars to dream cars, home remodels to farm equipment, consolidations to investments, and […]
UMassFive Donates Hundreds of Winter Coats and Clothing Items
Alogent Announces the Successful Deployment of Unify at FedChoice Federal Credit Union
Unitus Community Credit Union Celebrates 2024 with $744,866 in Community Giving
Coastal and Truliant Credit Unions Partner to Launch Credit Union Auto Marketplace
Coastal and Truliant Credit Unions Partner to Launch Credit Union Auto Marketplace
United Federal Credit Union Names Jessica Rodriquez as District Manager in Pennsylvania
Chartway Credit Union Expands Footprint with Grand Opening of East Beach Branch
BECU grants over $500,000 to 25 nonprofits at 11th annual People Helping People Awards program
Eltropy’s EMERGE 2025 Conference To Bring Credit Unions and Community Banks Together in San Francisco
Callahan & Associates Launches 2025 CreditUnions.com Innovation Series
SECU Kicks Off Statewide Beautification Initiative with Keep North Carolina Beautiful
Baker Market Update – Week in Review: December 06, 2024
Chartway Promise Foundation Grants Dreams and Shares Smiles at the Chartway Norfolk Harbor Half Marathon Weekend
SECU Foundation Awards $1 Million to TROSA for Expansion of Durham Campus
USSFCU Celebrates an Award-Winning 2024: A Year of Workplace Excellence
LendKey Surpasses $7 Billion in Total Loan Originations, Expanding Network Lending Impact
New Partnership Established Between Synergent and Superior IRA & HSA
United Federal Credit Union Strengthens Small Business Loan Program with Highly Experienced SBA Lending Team
CUES Named Winner of 2024-2025 Amazon Web Services IMAGINE Grant for Nonprofits
Dillon Gabriel Teams Up with Unitus Community Credit Union on Giving Tuesday
CUNA Strategic Services Selects Eko as Their Preferred Digital Investment Provider
Stephanie Stout Promoted; Will Further Shape the Member Experience at Greater Texas|Aggieland Credit Union
BCU EXPANDS EFFORTS TO SUPPORT EMPLOYEES, MEMBERS AFFECTED BY HURRICANES HELENE, MILTON
Park City Credit Union Turns Digital Tools into Member Service Magic
Baker Market Update – Week in Review: November 29, 2024
Redwood Credit Union Community Fund Provides $41,000 in Support for Lake County Fire Victims
CREDIT UNIONS KIDS AT HEART® Prepares for the 2025 Boston Marathon
Navatros Executive Shares Practical Roadmap for Credit Union AI Adoption
Truliant Insurance Adds to Strategic Growth Through S.C. Acquisition
Chartway Credit Union Receives Inaugural La Alianza Award from Washington Area Chamber of Commerce
UMassFive Donates Hundreds of Winter Coats and Clothing Items
Alogent Announces the Successful Deployment of Unify at FedChoice Federal Credit Union
Unitus Community Credit Union Celebrates 2024 with $744,866 in Community Giving
Coastal and Truliant Credit Unions Partner to Launch Credit Union Auto Marketplace
Coastal and Truliant Credit Unions Partner to Launch Credit Union Auto Marketplace
United Federal Credit Union Names Jessica Rodriquez as District Manager in Pennsylvania
Chartway Credit Union Expands Footprint with Grand Opening of East Beach Branch
BECU grants over $500,000 to 25 nonprofits at 11th annual People Helping People Awards program
Eltropy’s EMERGE 2025 Conference To Bring Credit Unions and Community Banks Together in San Francisco
Callahan & Associates Launches 2025 CreditUnions.com Innovation Series
SECU Kicks Off Statewide Beautification Initiative with Keep North Carolina Beautiful
Baker Market Update – Week in Review: December 06, 2024
Chartway Promise Foundation Grants Dreams and Shares Smiles at the Chartway Norfolk Harbor Half Marathon Weekend
SECU Foundation Awards $1 Million to TROSA for Expansion of Durham Campus
USSFCU Celebrates an Award-Winning 2024: A Year of Workplace Excellence
LendKey Surpasses $7 Billion in Total Loan Originations, Expanding Network Lending Impact
New Partnership Established Between Synergent and Superior IRA & HSA
United Federal Credit Union Strengthens Small Business Loan Program with Highly Experienced SBA Lending Team
CUES Named Winner of 2024-2025 Amazon Web Services IMAGINE Grant for Nonprofits
Dillon Gabriel Teams Up with Unitus Community Credit Union on Giving Tuesday
CUNA Strategic Services Selects Eko as Their Preferred Digital Investment Provider
Stephanie Stout Promoted; Will Further Shape the Member Experience at Greater Texas|Aggieland Credit Union
BCU EXPANDS EFFORTS TO SUPPORT EMPLOYEES, MEMBERS AFFECTED BY HURRICANES HELENE, MILTON
Park City Credit Union Turns Digital Tools into Member Service Magic
Baker Market Update – Week in Review: November 29, 2024
Redwood Credit Union Community Fund Provides $41,000 in Support for Lake County Fire Victims
CREDIT UNIONS KIDS AT HEART® Prepares for the 2025 Boston Marathon
Navatros Executive Shares Practical Roadmap for Credit Union AI Adoption
Truliant Insurance Adds to Strategic Growth Through S.C. Acquisition
Chartway Credit Union Receives Inaugural La Alianza Award from Washington Area Chamber of Commerce
SchoolsFirst Federal Credit Union Lowers Down Payment Requirements to Expand Mortgage Access for School Employees
Corporate Central Supercharges Business Onboarding with Next Generation Verification, powered by Middesk, in Beastro
CUNA Strategic Services Expands Sparrow Alliance to Help Credit Unions Deepen Member Relationships Beyond the Branch
Waterbury CT Teachers Federal Credit Union Selects Alogent’s FASTdocs to Modernize Enterprise Content Management and Automate Manual Processes
First Entertainment Credit Union and Nymbus Launch CineFi, First Digital Credit Union for Entertainment Professionals
Corporate Central Promotes Hunter Cliffgard to Investment Analyst