The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Leading With Care When It Matters Most
For our team member Bettie, what was a routine request quickly became something more. One day, a member approached Bettie at the front line and asked to withdraw $2,000 from her savings. Although this was a routine transaction for the member, Bettie noticed she seemed unusually anxious. “I gently asked if anyone was pressuring her […]
Saving A Grieving Widow From A Scam
A couple weeks ago TDECU received this feedback from a member: “Madison and Brook have been performing exceptionally hard for me. I lost my husband and without Brook I would not have been able to bury him. Brook and Madison took care of my finances when I had a scam that almost took all my […]
Marine Hockey Team Builds Stronger Bonds On And Off The Ice
Navy Federal Credit Union
Ten years ago, Marine Tyler Bluder revived a hockey team for U.S. Marines, turning sticks and pucks into a way to keep the brotherhood alive. Today, the team brings veterans together from across the country not only to compete, but also to connect. Instead of hotels and restaurants, they share rental homes and home-cooked meals, […]
From Housing Crisis To Keys In Hand
Plus Credit Union
The “W” family has been part of our credit union for more than 22 years. What started as a connection through family has grown into a relationship built on trust, familiarity, and being there when it matters most. When their landlord unexpectedly sold their apartment, the family was given just 30 days to move. With […]
Vigilance Uncovers A Vishing Scheme
Navy Federal Credit Union
When Monae A., a member service representative at Navy Federal Credit Union, received a call requesting a $12,500 member-to-member transfer, everything initially seemed legitimate — the caller even provided the correct one-time passcode (OTP). Yet Monae sensed something was off. As she asked additional questions, inconsistencies emerged. The caller stalled and provided details that didn’t match Navy Federal’s records. “The […]
Member Service Representative Prevents Fraud Loss Of $165,000
Navy Federal Credit Union
When Devina H., a member service representative mentor at Navy Federal Credit Union, received a call requesting a $2,100 Zelle transfer, her fraud instincts kicked in. The caller provided basic details but failed verification steps. Devina noticed another red flag: the caller seemed to impersonate someone with a deep voice. She declined the transaction and […]
BECU to Open New Locations in Kirkland and Stanwood, Washington in 2025
BECU, Washington’s largest credit union, will open new locations in Kirkland and Stanwood, expanding financial services for members in the ...
myCUmortgage is Thrilled to Announce New Partnerships with Three Credit Unions
New Q4 partner agreements bring myCUmortgage’s total to 18 new credit union partnerships in 2024
The team at INOVA Federal recently presented a check for $3,000 to the American Cancer Society.
The team at INOVA Federal recently presented a check for $3,000 to the American Cancer Society. The funds were a ...
Justin Quainton joins LAFCU as commercial lending officer
LANSING, Mich. — LAFCU welcomes Justin Quainton as commercial lending officer, a strategic addition to its team that highlights the credit union’s commitment to serving ...
Credit Unions Vs. Banks: A Comprehensive Industry Analysis
Callahan & Associates invites credit union professionals and industry stakeholders to join an exclusive webinar that delves into the critical ...
Pennsylvania Department of Banking and Securities Receives NASCUS Reaccreditation
The National Association of State Credit Union Supervisors (NASCUS) is pleased to announce that the Pennsylvania Department of Banking and ...
United Federal Credit Union Promotes Lydia Negron to Branch Manager in Pennsylvania
United Federal Credit Union (United) is pleased to announce Lydia Negron has been promoted to Branch Manager in Pennsylvania. Negron ...
Pasadena Federal Credit Union Selects Rami Borsheh as Chief Lending Officer (CLO)
Pasadena, CA, January 13, 2025. Pasadena Federal Credit Union proudly announces Rami Borsheh as its new Chief Lending Officer (CLO). ...
State of Connecticut Department of Banking Receives NASCUS Reaccreditation
The National Association of State Credit Union Supervisors (NASCUS) proudly announces that the State of Connecticut Department of Banking, Financial ...
SchoolsFirst FCU Announces 23 New Third-Party Administrator Agreements with California School Districts
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Gulf Winds Collects 2,000 lbs. Food Donations Across Field of Membership
Gulf Winds Credit Union gives back for the holidays.
Baker Market Update – Week in Review: January 10, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Treasury Department Federal Credit Union Welcomes Lee Woolley as New President and CEO
Treasury Department Federal Credit Union (TDFCU) proudly announces Lee Woolley as its new President and CEO, effective January 13, 2025. ...
Baltimore County Employees Federal Credit Union Selects Mark Caverly as President/CEO
Towson, MD, January 9, 2025. The Board of Directors of Baltimore County Employees Federal Credit Union (BCEFCU) is proud to ...
SECU Foundation Awards $500,000 Grant for Expansion of Community Crossroads Center in Pitt County
Community Crossroads Center (CCC) has been awarded a $500,000 challenge grant by SECU Foundation to help expand its campus in ...
Applications Now Open for CUES Emerge 2025: Elevate Your Leadership Potential
CUES is now accepting applications for its coveted credit union leadership program, CUES Emerge. Offered in partnership with Currency Marketing, ...
INOVA Federal Hires Nick Matthews As Their Chief Business Services Officer
INOVA Federal is proud to announce the hiring of Nick Matthews as their Chief Business Services Officer.
LGE Community Credit Union named to Newsweek’s America’s Best Credit Unions 2025
LGE Community Credit Union announced that it was recently recognized as one of America’s Best Credit Unions 2025 by Newsweek ...
Alloya Announces Fee Waiver for All Members
Alloya closed out 2024 by expressing heartfelt gratitude to its membership for its unwavering support and trust. The loyalty and ...
Advia Credit Union Commits $42,000 in Youth and WMU Aviation Scholarships
Advia Credit Union, serving communities across parts of Michigan, Illinois, and Wisconsin, is now accepting applications for the Youth Scholarship ...
UMassFive Announces January – April 2025 Financial Wellness Webinars
UMassFive is always looking for opportunities to educate their members and the local community on financial related-subjects. For more than ...
Chartway Promise Foundation Marks 20 Years of Helping Promise Heroes with Record $1.1M in Charitable Grants
Since its founding 20 years ago, Chartway Credit Union’s charitable arm, Chartway Promise Foundation, has delivered on its mission to ...
Eltropy Acquires Lexop to Modernize Loan Repayment and Collections for Credit Unions and Community Banks
Eltropy, the leading AI-powered unified conversations platform for community financial institutions (CFIs) serving over 650 credit unions and community banks ...
INOVA Federal Announces Promotions Within Its Leadership Team
INOVA Federal is proud to announce the promotions of several members of its leadership team.
Baker Market Update – Week in Review: January 3, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Another Successful Toy Drive at Peach State FCU to Benefit Toys for Tots
LAWRENCEVILLE, GA (December 31, 2024) – Peach State Federal Credit Union recently held its annual toy drive in support of ...
Corporate One Federal Credit Union Returns $15.5 Million to Members in 2024
Corporate One Federal Credit Union returned $15.5 million to its members in 2024, marking a record year. This included over ...
Shannon Cate Earns Certified Wisconsin Credit Union Leader Designation Through Leadership Institute
Corporate Central is proud to announce that Shannon Cate, NCP, CCUFC, CWCUL, Director of Member Experience, has successfully completed the ...
Baker Market Update – Week in Review: December 27, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
INOVA Awards Lifetime Achievement Award to Larry Sain
During their December 19th Board Meeting, INOVA Federal honored former Board Member Larry Sain with their Lifetime Achievement Award, while ...
BECU to Open New Locations in Kirkland and Stanwood, Washington in 2025
BECU, Washington’s largest credit union, will open new locations in Kirkland and Stanwood, expanding financial services for members in the ...
myCUmortgage is Thrilled to Announce New Partnerships with Three Credit Unions
New Q4 partner agreements bring myCUmortgage’s total to 18 new credit union partnerships in 2024
The team at INOVA Federal recently presented a check for $3,000 to the American Cancer Society.
The team at INOVA Federal recently presented a check for $3,000 to the American Cancer Society. The funds were a ...
Justin Quainton joins LAFCU as commercial lending officer
LANSING, Mich. — LAFCU welcomes Justin Quainton as commercial lending officer, a strategic addition to its team that highlights the credit union’s commitment to serving ...
Credit Unions Vs. Banks: A Comprehensive Industry Analysis
Callahan & Associates invites credit union professionals and industry stakeholders to join an exclusive webinar that delves into the critical ...
Pennsylvania Department of Banking and Securities Receives NASCUS Reaccreditation
The National Association of State Credit Union Supervisors (NASCUS) is pleased to announce that the Pennsylvania Department of Banking and ...
United Federal Credit Union Promotes Lydia Negron to Branch Manager in Pennsylvania
United Federal Credit Union (United) is pleased to announce Lydia Negron has been promoted to Branch Manager in Pennsylvania. Negron ...
Pasadena Federal Credit Union Selects Rami Borsheh as Chief Lending Officer (CLO)
Pasadena, CA, January 13, 2025. Pasadena Federal Credit Union proudly announces Rami Borsheh as its new Chief Lending Officer (CLO). ...
State of Connecticut Department of Banking Receives NASCUS Reaccreditation
The National Association of State Credit Union Supervisors (NASCUS) proudly announces that the State of Connecticut Department of Banking, Financial ...
SchoolsFirst FCU Announces 23 New Third-Party Administrator Agreements with California School Districts
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Gulf Winds Collects 2,000 lbs. Food Donations Across Field of Membership
Gulf Winds Credit Union gives back for the holidays.
Baker Market Update – Week in Review: January 10, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Treasury Department Federal Credit Union Welcomes Lee Woolley as New President and CEO
Treasury Department Federal Credit Union (TDFCU) proudly announces Lee Woolley as its new President and CEO, effective January 13, 2025. ...
Baltimore County Employees Federal Credit Union Selects Mark Caverly as President/CEO
Towson, MD, January 9, 2025. The Board of Directors of Baltimore County Employees Federal Credit Union (BCEFCU) is proud to ...
SECU Foundation Awards $500,000 Grant for Expansion of Community Crossroads Center in Pitt County
Community Crossroads Center (CCC) has been awarded a $500,000 challenge grant by SECU Foundation to help expand its campus in ...
Applications Now Open for CUES Emerge 2025: Elevate Your Leadership Potential
CUES is now accepting applications for its coveted credit union leadership program, CUES Emerge. Offered in partnership with Currency Marketing, ...
INOVA Federal Hires Nick Matthews As Their Chief Business Services Officer
INOVA Federal is proud to announce the hiring of Nick Matthews as their Chief Business Services Officer.
LGE Community Credit Union named to Newsweek’s America’s Best Credit Unions 2025
LGE Community Credit Union announced that it was recently recognized as one of America’s Best Credit Unions 2025 by Newsweek ...
Alloya Announces Fee Waiver for All Members
Alloya closed out 2024 by expressing heartfelt gratitude to its membership for its unwavering support and trust. The loyalty and ...
Advia Credit Union Commits $42,000 in Youth and WMU Aviation Scholarships
Advia Credit Union, serving communities across parts of Michigan, Illinois, and Wisconsin, is now accepting applications for the Youth Scholarship ...
UMassFive Announces January – April 2025 Financial Wellness Webinars
UMassFive is always looking for opportunities to educate their members and the local community on financial related-subjects. For more than ...
Chartway Promise Foundation Marks 20 Years of Helping Promise Heroes with Record $1.1M in Charitable Grants
Since its founding 20 years ago, Chartway Credit Union’s charitable arm, Chartway Promise Foundation, has delivered on its mission to ...
Eltropy Acquires Lexop to Modernize Loan Repayment and Collections for Credit Unions and Community Banks
Eltropy, the leading AI-powered unified conversations platform for community financial institutions (CFIs) serving over 650 credit unions and community banks ...
INOVA Federal Announces Promotions Within Its Leadership Team
INOVA Federal is proud to announce the promotions of several members of its leadership team.
Baker Market Update – Week in Review: January 3, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Another Successful Toy Drive at Peach State FCU to Benefit Toys for Tots
LAWRENCEVILLE, GA (December 31, 2024) – Peach State Federal Credit Union recently held its annual toy drive in support of ...
Corporate One Federal Credit Union Returns $15.5 Million to Members in 2024
Corporate One Federal Credit Union returned $15.5 million to its members in 2024, marking a record year. This included over ...
Shannon Cate Earns Certified Wisconsin Credit Union Leader Designation Through Leadership Institute
Corporate Central is proud to announce that Shannon Cate, NCP, CCUFC, CWCUL, Director of Member Experience, has successfully completed the ...
Baker Market Update – Week in Review: December 27, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
INOVA Awards Lifetime Achievement Award to Larry Sain
During their December 19th Board Meeting, INOVA Federal honored former Board Member Larry Sain with their Lifetime Achievement Award, while ...
Peninsula Community Credit Union Selects Alogent’s FASTdocs to Modernize Enterprise Content Management
Peninsula Community Credit Union has selected FASTdocs, Alogent’s enterprise content management (ECM) platform, to modernize its document management environment. Delivered as a cloud-based solution purpose-built ...
National Association of Latino Credit Union Professionals Honors SchoolsFirst Federal Credit Union President Jose Lara with Legacy Leader Award
Jose Lara, president of SchoolsFirst Federal Credit Union, received the Legacy Leader Award from the National Association of Latino Credit Union Professionals (NLCUP) during the ...
Family Trust Federal Credit Union recognized for housing-focused financial education efforts
Family Trust Federal Credit Union (Family Trust) has been recognized by the Carolinas Credit Union Foundation with the Desjardins Adult Financial Education Award for its ...
Gulf Winds Welcomes Christopher Tenney as Vice President of Cybersecurity
Gulf Winds Credit Union is excited to announce that Christopher Tenney has joined the senior leadership team as Vice President of Cybersecurity. In this new ...
Humanidei Welcomes Carolyn Reeves as Leadership & Organizational Development Consultant
Ontario, CA, February 17, 2026. Humanidei has announced the addition of Carolyn Reeves as its new Leadership & Organizational Development Consultant. In this role, Reeves ...
Coastal Credit Union and Foundation Earn Four Awards from Carolinas Credit Union Foundation
Coastal Credit Union and the Coastal Credit Union Foundation have earned four awards from the Carolinas Credit Union Foundation’s statewide awards program, recognizing remarkable and ...