The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Leading With Care When It Matters Most
For our team member Bettie, what was a routine request quickly became something more. One day, a member approached Bettie at the front line and asked to withdraw $2,000 from her savings. Although this was a routine transaction for the member, Bettie noticed she seemed unusually anxious. “I gently asked if anyone was pressuring her […]
Saving A Grieving Widow From A Scam
A couple weeks ago TDECU received this feedback from a member: “Madison and Brook have been performing exceptionally hard for me. I lost my husband and without Brook I would not have been able to bury him. Brook and Madison took care of my finances when I had a scam that almost took all my […]
Marine Hockey Team Builds Stronger Bonds On And Off The Ice
Navy Federal Credit Union
Ten years ago, Marine Tyler Bluder revived a hockey team for U.S. Marines, turning sticks and pucks into a way to keep the brotherhood alive. Today, the team brings veterans together from across the country not only to compete, but also to connect. Instead of hotels and restaurants, they share rental homes and home-cooked meals, […]
From Housing Crisis To Keys In Hand
Plus Credit Union
The “W” family has been part of our credit union for more than 22 years. What started as a connection through family has grown into a relationship built on trust, familiarity, and being there when it matters most. When their landlord unexpectedly sold their apartment, the family was given just 30 days to move. With […]
Vigilance Uncovers A Vishing Scheme
Navy Federal Credit Union
When Monae A., a member service representative at Navy Federal Credit Union, received a call requesting a $12,500 member-to-member transfer, everything initially seemed legitimate — the caller even provided the correct one-time passcode (OTP). Yet Monae sensed something was off. As she asked additional questions, inconsistencies emerged. The caller stalled and provided details that didn’t match Navy Federal’s records. “The […]
Member Service Representative Prevents Fraud Loss Of $165,000
Navy Federal Credit Union
When Devina H., a member service representative mentor at Navy Federal Credit Union, received a call requesting a $2,100 Zelle transfer, her fraud instincts kicked in. The caller provided basic details but failed verification steps. Devina noticed another red flag: the caller seemed to impersonate someone with a deep voice. She declined the transaction and […]
Gulf Winds Collects 2,000 lbs. Food Donations Across Field of Membership
Gulf Winds Credit Union gives back for the holidays.
Baker Market Update – Week in Review: January 10, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Treasury Department Federal Credit Union Welcomes Lee Woolley as New President and CEO
Treasury Department Federal Credit Union (TDFCU) proudly announces Lee Woolley as its new President and CEO, effective January 13, 2025. ...
Baltimore County Employees Federal Credit Union Selects Mark Caverly as President/CEO
Towson, MD, January 9, 2025. The Board of Directors of Baltimore County Employees Federal Credit Union (BCEFCU) is proud to ...
SECU Foundation Awards $500,000 Grant for Expansion of Community Crossroads Center in Pitt County
Community Crossroads Center (CCC) has been awarded a $500,000 challenge grant by SECU Foundation to help expand its campus in ...
Applications Now Open for CUES Emerge 2025: Elevate Your Leadership Potential
CUES is now accepting applications for its coveted credit union leadership program, CUES Emerge. Offered in partnership with Currency Marketing, ...
INOVA Federal Hires Nick Matthews As Their Chief Business Services Officer
INOVA Federal is proud to announce the hiring of Nick Matthews as their Chief Business Services Officer.
LGE Community Credit Union named to Newsweek’s America’s Best Credit Unions 2025
LGE Community Credit Union announced that it was recently recognized as one of America’s Best Credit Unions 2025 by Newsweek ...
Alloya Announces Fee Waiver for All Members
Alloya closed out 2024 by expressing heartfelt gratitude to its membership for its unwavering support and trust. The loyalty and ...
Advia Credit Union Commits $42,000 in Youth and WMU Aviation Scholarships
Advia Credit Union, serving communities across parts of Michigan, Illinois, and Wisconsin, is now accepting applications for the Youth Scholarship ...
UMassFive Announces January – April 2025 Financial Wellness Webinars
UMassFive is always looking for opportunities to educate their members and the local community on financial related-subjects. For more than ...
Chartway Promise Foundation Marks 20 Years of Helping Promise Heroes with Record $1.1M in Charitable Grants
Since its founding 20 years ago, Chartway Credit Union’s charitable arm, Chartway Promise Foundation, has delivered on its mission to ...
Eltropy Acquires Lexop to Modernize Loan Repayment and Collections for Credit Unions and Community Banks
Eltropy, the leading AI-powered unified conversations platform for community financial institutions (CFIs) serving over 650 credit unions and community banks ...
INOVA Federal Announces Promotions Within Its Leadership Team
INOVA Federal is proud to announce the promotions of several members of its leadership team.
Baker Market Update – Week in Review: January 3, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Another Successful Toy Drive at Peach State FCU to Benefit Toys for Tots
LAWRENCEVILLE, GA (December 31, 2024) – Peach State Federal Credit Union recently held its annual toy drive in support of ...
Corporate One Federal Credit Union Returns $15.5 Million to Members in 2024
Corporate One Federal Credit Union returned $15.5 million to its members in 2024, marking a record year. This included over ...
Shannon Cate Earns Certified Wisconsin Credit Union Leader Designation Through Leadership Institute
Corporate Central is proud to announce that Shannon Cate, NCP, CCUFC, CWCUL, Director of Member Experience, has successfully completed the ...
Baker Market Update – Week in Review: December 27, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
INOVA Awards Lifetime Achievement Award to Larry Sain
During their December 19th Board Meeting, INOVA Federal honored former Board Member Larry Sain with their Lifetime Achievement Award, while ...
Corporate One’s CUSO Accolade Advisory Announces JD Pisula as New President/CEO
Accolade Advisory, a wholly owned credit union service organization (CUSO) of Corporate One Federal Credit Union, announced that it has ...
SECU Foundation Awards Grant to Foster Family Alliance of North Carolina to Support Enhanced Training and Onboarding
SECU Foundation recently awarded Foster Family Alliance of North Carolina (FFA-NC) a $300,000 grant for the development and implementation of ...
Baker Market Update – Week in Review: December 20, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Credit Unions Chart New Territory in 2024: A Look at the Strategies Shaping the Future in the New Year
As 2024 draws to a close, credit unions across the nation are reflecting on a year of resilience, adaptability, and ...
QuantyPhi Launches New CECL Validation Service to Support Credit Union Compliance and Accuracy
QuantyPhi, a balance sheet optimization CUSO for credit unions, is pleased to announce the launch of its new CECL Validation ...
GTE Financial Spreads Holiday Cheer with Make Hope Real Initiative, Giving Back to Local Families
This holiday season, GTE Financial is proud to continue its tradition of giving back to the Tampa Bay community through ...
Redefining First-Party Collections: How Technology is Shaping the Future
Streamlining debt recovery and staying at the forefront of innovative technology and digital solution enhancements is not only in the ...
LGE Foundation donates over $400,000 to local nonprofits
On Wednesday, Dec. 11, 2024, the LGE Community Outreach Foundation presented $402,517.20 to local nonprofit organizations at LGE Community Credit ...
Valley First Credit Union Selects Christopher Dalman as Chief Information Officer (CIO)
Modesto, CA, December 13, 2024. Valley First Credit Union proudly announces Christopher Dalman as its new Chief Technology Officer (CTO). ...
SECU Foundation Initiates Phase Two Disaster Relief Package of $1.75 Million for Western North Carolina
SECU Foundation’s Board of Directors approved a phase two disaster relief package with an additional $1.75 million in grants to ...
Gulf Winds Collects 2,000 lbs. Food Donations Across Field of Membership
Gulf Winds Credit Union gives back for the holidays.
Baker Market Update – Week in Review: January 10, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Treasury Department Federal Credit Union Welcomes Lee Woolley as New President and CEO
Treasury Department Federal Credit Union (TDFCU) proudly announces Lee Woolley as its new President and CEO, effective January 13, 2025. ...
Baltimore County Employees Federal Credit Union Selects Mark Caverly as President/CEO
Towson, MD, January 9, 2025. The Board of Directors of Baltimore County Employees Federal Credit Union (BCEFCU) is proud to ...
SECU Foundation Awards $500,000 Grant for Expansion of Community Crossroads Center in Pitt County
Community Crossroads Center (CCC) has been awarded a $500,000 challenge grant by SECU Foundation to help expand its campus in ...
Applications Now Open for CUES Emerge 2025: Elevate Your Leadership Potential
CUES is now accepting applications for its coveted credit union leadership program, CUES Emerge. Offered in partnership with Currency Marketing, ...
INOVA Federal Hires Nick Matthews As Their Chief Business Services Officer
INOVA Federal is proud to announce the hiring of Nick Matthews as their Chief Business Services Officer.
LGE Community Credit Union named to Newsweek’s America’s Best Credit Unions 2025
LGE Community Credit Union announced that it was recently recognized as one of America’s Best Credit Unions 2025 by Newsweek ...
Alloya Announces Fee Waiver for All Members
Alloya closed out 2024 by expressing heartfelt gratitude to its membership for its unwavering support and trust. The loyalty and ...
Advia Credit Union Commits $42,000 in Youth and WMU Aviation Scholarships
Advia Credit Union, serving communities across parts of Michigan, Illinois, and Wisconsin, is now accepting applications for the Youth Scholarship ...
UMassFive Announces January – April 2025 Financial Wellness Webinars
UMassFive is always looking for opportunities to educate their members and the local community on financial related-subjects. For more than ...
Chartway Promise Foundation Marks 20 Years of Helping Promise Heroes with Record $1.1M in Charitable Grants
Since its founding 20 years ago, Chartway Credit Union’s charitable arm, Chartway Promise Foundation, has delivered on its mission to ...
Eltropy Acquires Lexop to Modernize Loan Repayment and Collections for Credit Unions and Community Banks
Eltropy, the leading AI-powered unified conversations platform for community financial institutions (CFIs) serving over 650 credit unions and community banks ...
INOVA Federal Announces Promotions Within Its Leadership Team
INOVA Federal is proud to announce the promotions of several members of its leadership team.
Baker Market Update – Week in Review: January 3, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Another Successful Toy Drive at Peach State FCU to Benefit Toys for Tots
LAWRENCEVILLE, GA (December 31, 2024) – Peach State Federal Credit Union recently held its annual toy drive in support of ...
Corporate One Federal Credit Union Returns $15.5 Million to Members in 2024
Corporate One Federal Credit Union returned $15.5 million to its members in 2024, marking a record year. This included over ...
Shannon Cate Earns Certified Wisconsin Credit Union Leader Designation Through Leadership Institute
Corporate Central is proud to announce that Shannon Cate, NCP, CCUFC, CWCUL, Director of Member Experience, has successfully completed the ...
Baker Market Update – Week in Review: December 27, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
INOVA Awards Lifetime Achievement Award to Larry Sain
During their December 19th Board Meeting, INOVA Federal honored former Board Member Larry Sain with their Lifetime Achievement Award, while ...
Corporate One’s CUSO Accolade Advisory Announces JD Pisula as New President/CEO
Accolade Advisory, a wholly owned credit union service organization (CUSO) of Corporate One Federal Credit Union, announced that it has ...
SECU Foundation Awards Grant to Foster Family Alliance of North Carolina to Support Enhanced Training and Onboarding
SECU Foundation recently awarded Foster Family Alliance of North Carolina (FFA-NC) a $300,000 grant for the development and implementation of ...
Baker Market Update – Week in Review: December 20, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Credit Unions Chart New Territory in 2024: A Look at the Strategies Shaping the Future in the New Year
As 2024 draws to a close, credit unions across the nation are reflecting on a year of resilience, adaptability, and ...
QuantyPhi Launches New CECL Validation Service to Support Credit Union Compliance and Accuracy
QuantyPhi, a balance sheet optimization CUSO for credit unions, is pleased to announce the launch of its new CECL Validation ...
GTE Financial Spreads Holiday Cheer with Make Hope Real Initiative, Giving Back to Local Families
This holiday season, GTE Financial is proud to continue its tradition of giving back to the Tampa Bay community through ...
Redefining First-Party Collections: How Technology is Shaping the Future
Streamlining debt recovery and staying at the forefront of innovative technology and digital solution enhancements is not only in the ...
LGE Foundation donates over $400,000 to local nonprofits
On Wednesday, Dec. 11, 2024, the LGE Community Outreach Foundation presented $402,517.20 to local nonprofit organizations at LGE Community Credit ...
Valley First Credit Union Selects Christopher Dalman as Chief Information Officer (CIO)
Modesto, CA, December 13, 2024. Valley First Credit Union proudly announces Christopher Dalman as its new Chief Technology Officer (CTO). ...
SECU Foundation Initiates Phase Two Disaster Relief Package of $1.75 Million for Western North Carolina
SECU Foundation’s Board of Directors approved a phase two disaster relief package with an additional $1.75 million in grants to ...
Vizo Financial’s 2026 Risk Management Conference to Feature Education on AI Risk, Cyber Threats & Payments Fraud
Vizo Financial Corporate Credit Union is holding its annual Risk Management Conference in Hershey, Pa., on April 22-24, 2026. Held at The Hotel Hershey, the ...
Meriwest Community Foundation Celebrates Transformative Inaugural Year of Impact
The Meriwest Community Foundation is celebrating an incredible first year of impact. From expanding financial education to supporting underserved youth, we are proud of the ...
Energy One Federal Credit Union Implements AI-Powered Calculators from Appli
Appli, a provider of AI-powered financial calculators for credit unions and community banks, announced today that Energy One Federal Credit Union has chosen Appli’s AI-powered ...
NASCUS Supports NCUA Regulatory Modernization While Urging Clarity, Consistency, and Strong Supervisory Foundations
The National Association of State Credit Union Supervisors (NASCUS) submitted three comment letters to the National Credit Union Administration (NCUA) regarding the agency’s ongoing Deregulation ...
LendKey Surpasses $8 Billion in Loan Originations, Accelerating Growth for Credit Unions and Banks Nationwide
LendKey today announced it has surpassed $8 billion in loan originations, a milestone achieved through its network of more than 400 credit unions and community ...
Capital Area Federal Credit Union Renews Core Processing Partnership with Synergent
Synergent® is proud to share that Capital Area Federal Credit Union has renewed a ten-year agreement for hosted Jack Henry™ Symitar® core processing, along with ...