The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
A Person, Not A Checklist
Affinity Plus Federal Credit Union
Anissa Keyes Powell founded Arubah Emotional Health Services to provide culturally responsive care for marginalized communities, integrating therapy and indigenous healing and expanding through partnerships to deliver mental health support where it’s needed most. Anissa’s entrepreneurial spirit also led her to purchase and renovate the Northside Epicenter, a 20,000-square-foot historic building that now houses 14 […]
Out-Of-This-World Member Service
Affinity Plus Federal Credit Union
Vanessa’s journey to increasing her credit score in two months started with a phone call about outer space. More specifically, a phone call about Affinity Plus employees in Bemidji potentially taking a celebratory outing to the Headwaters Science Center’s Starlab, a portable planetarium that gives a front-row seat to the stars. Vanessa works at the […]
A Single Mother Achieves Her Dream Of Homeownership
Commodore Perry Federal Credit Union
A single mother came to Commodore Perry FCU overwhelmed and discouraged. With her children’s father incarcerated, she was juggling two jobs, falling behind on rent, frequently overdrawing her account, and unable to break the cycle of paycheck-to-paycheck living. Even so, she maintained an auto loan and direct deposit with us, and when she needed a […]
Stopping Foreclosure In Its Tracks. No Cartwheels Required.
Brewster Federal Credit Union
In mid-October, a member contacted me about a loan to purchase his aunt’s house. His aunt asked him if he wanted to buy her house from her for $6,000.00, based on a tax foreclosure sale that would be taking place on Oct. 31, 2025. If he paid the $6,000.00 owed in back taxes, that would […]
Quick Thinking And Sound Systems Prevent Heartbreak
Logix Federal Credit Union
A member of Logix was in the process of buying their first home. They were excited that their hard work of saving and preparing was finally paying off. They received instructions by email from an escrow company on where to send their down payment and closing funds. To their shock, they were notified by our […]
Protecting A Member In The Right Moment
Affinity Plus Federal Credit Union
When our member Steve came into the branch looking serious, member consultant Marisol started asking questions. He said he needed to take out $12,000 from a few different accounts because his daughter called him from jail and needed money to be paid to an attorney. Marisol asked if he spoke to his daughter, he said […]
United Federal Credit Union Strengthens Small Business Loan Program with Highly Experienced SBA Lending Team
CUES Named Winner of 2024-2025 Amazon Web Services IMAGINE Grant for Nonprofits
Dillon Gabriel Teams Up with Unitus Community Credit Union on Giving Tuesday
CUNA Strategic Services Selects Eko as Their Preferred Digital Investment Provider
Stephanie Stout Promoted; Will Further Shape the Member Experience at Greater Texas|Aggieland Credit Union
BCU EXPANDS EFFORTS TO SUPPORT EMPLOYEES, MEMBERS AFFECTED BY HURRICANES HELENE, MILTON
Park City Credit Union Turns Digital Tools into Member Service Magic
Baker Market Update – Week in Review: November 29, 2024
Redwood Credit Union Community Fund Provides $41,000 in Support for Lake County Fire Victims
CREDIT UNIONS KIDS AT HEART® Prepares for the 2025 Boston Marathon
Navatros Executive Shares Practical Roadmap for Credit Union AI Adoption
Truliant Insurance Adds to Strategic Growth Through S.C. Acquisition
Chartway Credit Union Receives Inaugural La Alianza Award from Washington Area Chamber of Commerce
Advia Credit Union Welcomes Tony Wright as Chief Financial Officer
Baker Market Update – Week in Review: November 22, 2024
Coastal Credit Union Hires Two New Mortgage Vice Presidents
LAFCU Honored With Delta Township Community Impact–Legacy Award
LAFCU Strengthens Team With Hires In Professional Services And Finance
TEACHERS FEDERAL CREDIT UNION ANNOUNCES BEN ALESSI AS CHIEF FINANCIAL OFFICER, FURTHER STRENGTHENING THE CREDIT UNION’S LEADERSHIP TEAM
Eltropy CEO Discusses AI’s Impact on Credit Union Member Engagement with CUbroadcast
LAFCU Named One of the Best Credit Unions to Work For in 2024
Peach State FCU C.A.R.E.S. Foundation Now Accepting Applications for $277,000 in Scholarships
Alogent Launches Alogent Shield: Advanced Check Fraud Mitigation Suite of Capabilities Utilizing AI and Machine Learning to Reduce Losses Across All Deposit Channels
Aggieland Credit Union Finances $53,000 in Texas A&M Student-run Entrepreneurial Ventures
Eltropy CEO to Address Branch Banking Innovation at Future Branches 2024
TowerCares Foundation Surpasses $3 Million in Donations, Grants and Scholarships to Help Military Heroes, Veterans and Children in Need
Coastal Credit Union School Supply Drive Benefits 29 Local Schools
United Federal Credit Union Hires Chief Commercial Officer to Lead Business Lending and Deposit Growth
Autotruck Financial Credit Union Chooses Sharetec for Shared Values and Digital Innovation
Landings Credit Union Secures $81,000 Ahead Grant to Support Tempe Community Action Agency’s (TCAA) Economic Empowerment Programs
United Federal Credit Union Strengthens Small Business Loan Program with Highly Experienced SBA Lending Team
CUES Named Winner of 2024-2025 Amazon Web Services IMAGINE Grant for Nonprofits
Dillon Gabriel Teams Up with Unitus Community Credit Union on Giving Tuesday
CUNA Strategic Services Selects Eko as Their Preferred Digital Investment Provider
Stephanie Stout Promoted; Will Further Shape the Member Experience at Greater Texas|Aggieland Credit Union
BCU EXPANDS EFFORTS TO SUPPORT EMPLOYEES, MEMBERS AFFECTED BY HURRICANES HELENE, MILTON
Park City Credit Union Turns Digital Tools into Member Service Magic
Baker Market Update – Week in Review: November 29, 2024
Redwood Credit Union Community Fund Provides $41,000 in Support for Lake County Fire Victims
CREDIT UNIONS KIDS AT HEART® Prepares for the 2025 Boston Marathon
Navatros Executive Shares Practical Roadmap for Credit Union AI Adoption
Truliant Insurance Adds to Strategic Growth Through S.C. Acquisition
Chartway Credit Union Receives Inaugural La Alianza Award from Washington Area Chamber of Commerce
Advia Credit Union Welcomes Tony Wright as Chief Financial Officer
Baker Market Update – Week in Review: November 22, 2024
Coastal Credit Union Hires Two New Mortgage Vice Presidents
LAFCU Honored With Delta Township Community Impact–Legacy Award
LAFCU Strengthens Team With Hires In Professional Services And Finance
TEACHERS FEDERAL CREDIT UNION ANNOUNCES BEN ALESSI AS CHIEF FINANCIAL OFFICER, FURTHER STRENGTHENING THE CREDIT UNION’S LEADERSHIP TEAM
Eltropy CEO Discusses AI’s Impact on Credit Union Member Engagement with CUbroadcast
LAFCU Named One of the Best Credit Unions to Work For in 2024
Peach State FCU C.A.R.E.S. Foundation Now Accepting Applications for $277,000 in Scholarships
Alogent Launches Alogent Shield: Advanced Check Fraud Mitigation Suite of Capabilities Utilizing AI and Machine Learning to Reduce Losses Across All Deposit Channels
Aggieland Credit Union Finances $53,000 in Texas A&M Student-run Entrepreneurial Ventures
Eltropy CEO to Address Branch Banking Innovation at Future Branches 2024
TowerCares Foundation Surpasses $3 Million in Donations, Grants and Scholarships to Help Military Heroes, Veterans and Children in Need
Coastal Credit Union School Supply Drive Benefits 29 Local Schools
United Federal Credit Union Hires Chief Commercial Officer to Lead Business Lending and Deposit Growth
Autotruck Financial Credit Union Chooses Sharetec for Shared Values and Digital Innovation
Landings Credit Union Secures $81,000 Ahead Grant to Support Tempe Community Action Agency’s (TCAA) Economic Empowerment Programs
Arkatechture Announces Launch of AI Data Analyst Tool: ArkaIQ
Indiana Members Credit Union Recognized at Best Regional Credit Union by Newsweek and Indianapolis Community Choice Awards
SchoolsFirst FCU Raised More Than $3.3M for Children’s Miracle Network
Will Valadez Earns SPHR Credential, Advancing Strategic HR Leadership at Corporate Central
Registration Now Open for ALM First’s 2026 Derivatives Symposium
Corporate One Successfully Closes Inaugural Multi-Seller Prime Auto Securitization