The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Saving A Grieving Widow From A Scam
A couple weeks ago TDECU received this feedback from a member: “Madison and Brook have been performing exceptionally hard for me. I lost my husband and without Brook I would not have been able to bury him. Brook and Madison took care of my finances when I had a scam that almost took all my […]
Marine Hockey Team Builds Stronger Bonds On And Off The Ice
Navy Federal Credit Union
Ten years ago, Marine Tyler Bluder revived a hockey team for U.S. Marines, turning sticks and pucks into a way to keep the brotherhood alive. Today, the team brings veterans together from across the country not only to compete, but also to connect. Instead of hotels and restaurants, they share rental homes and home-cooked meals, […]
From Housing Crisis To Keys In Hand
Plus Credit Union
The “W” family has been part of our credit union for more than 22 years. What started as a connection through family has grown into a relationship built on trust, familiarity, and being there when it matters most. When their landlord unexpectedly sold their apartment, the family was given just 30 days to move. With […]
Vigilance Uncovers A Vishing Scheme
Navy Federal Credit Union
When Monae A., a member service representative at Navy Federal Credit Union, received a call requesting a $12,500 member-to-member transfer, everything initially seemed legitimate — the caller even provided the correct one-time passcode (OTP). Yet Monae sensed something was off. As she asked additional questions, inconsistencies emerged. The caller stalled and provided details that didn’t match Navy Federal’s records. “The […]
Member Service Representative Prevents Fraud Loss Of $165,000
Navy Federal Credit Union
When Devina H., a member service representative mentor at Navy Federal Credit Union, received a call requesting a $2,100 Zelle transfer, her fraud instincts kicked in. The caller provided basic details but failed verification steps. Devina noticed another red flag: the caller seemed to impersonate someone with a deep voice. She declined the transaction and […]
Seeing The Full Picture When It Matters Most
Wellby Financial Federal Credit Union
I was at a physical therapy appointment yesterday when one of the therapists I regularly see noticed my Wellby polo and shared something personal. He and his wife had recently adopted a little boy, and Wellby played an important role in making that possible. When they needed a loan to assist with the adoption, he […]
INOVA Federal Hires Nick Matthews As Their Chief Business Services Officer
INOVA Federal is proud to announce the hiring of Nick Matthews as their Chief Business Services Officer.
LGE Community Credit Union named to Newsweek’s America’s Best Credit Unions 2025
LGE Community Credit Union announced that it was recently recognized as one of America’s Best Credit Unions 2025 by Newsweek ...
Alloya Announces Fee Waiver for All Members
Alloya closed out 2024 by expressing heartfelt gratitude to its membership for its unwavering support and trust. The loyalty and ...
Advia Credit Union Commits $42,000 in Youth and WMU Aviation Scholarships
Advia Credit Union, serving communities across parts of Michigan, Illinois, and Wisconsin, is now accepting applications for the Youth Scholarship ...
UMassFive Announces January – April 2025 Financial Wellness Webinars
UMassFive is always looking for opportunities to educate their members and the local community on financial related-subjects. For more than ...
Chartway Promise Foundation Marks 20 Years of Helping Promise Heroes with Record $1.1M in Charitable Grants
Since its founding 20 years ago, Chartway Credit Union’s charitable arm, Chartway Promise Foundation, has delivered on its mission to ...
Eltropy Acquires Lexop to Modernize Loan Repayment and Collections for Credit Unions and Community Banks
Eltropy, the leading AI-powered unified conversations platform for community financial institutions (CFIs) serving over 650 credit unions and community banks ...
INOVA Federal Announces Promotions Within Its Leadership Team
INOVA Federal is proud to announce the promotions of several members of its leadership team.
Baker Market Update – Week in Review: January 3, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Another Successful Toy Drive at Peach State FCU to Benefit Toys for Tots
LAWRENCEVILLE, GA (December 31, 2024) – Peach State Federal Credit Union recently held its annual toy drive in support of ...
Corporate One Federal Credit Union Returns $15.5 Million to Members in 2024
Corporate One Federal Credit Union returned $15.5 million to its members in 2024, marking a record year. This included over ...
Shannon Cate Earns Certified Wisconsin Credit Union Leader Designation Through Leadership Institute
Corporate Central is proud to announce that Shannon Cate, NCP, CCUFC, CWCUL, Director of Member Experience, has successfully completed the ...
Baker Market Update – Week in Review: December 27, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
INOVA Awards Lifetime Achievement Award to Larry Sain
During their December 19th Board Meeting, INOVA Federal honored former Board Member Larry Sain with their Lifetime Achievement Award, while ...
Corporate One’s CUSO Accolade Advisory Announces JD Pisula as New President/CEO
Accolade Advisory, a wholly owned credit union service organization (CUSO) of Corporate One Federal Credit Union, announced that it has ...
SECU Foundation Awards Grant to Foster Family Alliance of North Carolina to Support Enhanced Training and Onboarding
SECU Foundation recently awarded Foster Family Alliance of North Carolina (FFA-NC) a $300,000 grant for the development and implementation of ...
Baker Market Update – Week in Review: December 20, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Credit Unions Chart New Territory in 2024: A Look at the Strategies Shaping the Future in the New Year
As 2024 draws to a close, credit unions across the nation are reflecting on a year of resilience, adaptability, and ...
QuantyPhi Launches New CECL Validation Service to Support Credit Union Compliance and Accuracy
QuantyPhi, a balance sheet optimization CUSO for credit unions, is pleased to announce the launch of its new CECL Validation ...
GTE Financial Spreads Holiday Cheer with Make Hope Real Initiative, Giving Back to Local Families
This holiday season, GTE Financial is proud to continue its tradition of giving back to the Tampa Bay community through ...
Redefining First-Party Collections: How Technology is Shaping the Future
Streamlining debt recovery and staying at the forefront of innovative technology and digital solution enhancements is not only in the ...
LGE Foundation donates over $400,000 to local nonprofits
On Wednesday, Dec. 11, 2024, the LGE Community Outreach Foundation presented $402,517.20 to local nonprofit organizations at LGE Community Credit ...
Valley First Credit Union Selects Christopher Dalman as Chief Information Officer (CIO)
Modesto, CA, December 13, 2024. Valley First Credit Union proudly announces Christopher Dalman as its new Chief Technology Officer (CTO). ...
SECU Foundation Initiates Phase Two Disaster Relief Package of $1.75 Million for Western North Carolina
SECU Foundation’s Board of Directors approved a phase two disaster relief package with an additional $1.75 million in grants to ...
eDOC Spreads Holiday Cheer
As an annual tradition, the eDOC team provided gifts to twenty two local children and a family in Addison County, ...
United Partners with The Storehouse to Provide Gifts for Local Children this Holiday Season
United Federal Credit Union (United) employees partnered with The Storehouse to purchase gifts for children in need in Henderson County, ...
Elan Credit Card Donates $150,000 to American Red Cross Hurricane Relief to Support Impacted Partners
MINNEAPOLIS —Elan today announced a $150,000 donation to the American Red Cross to support relief and recovery efforts in communities ...
Cetera Welcomes Eglin Federal Credit Union
Florida-based credit union with 70-year track record to collaborate with Cetera Financial Institutions to grow and deliver member-focused investment program.
Cetera Announces Partnership with Citadel Credit Union
Philadelphia-area credit union serving more than 260,000 members with more than $6 billion in assets joins Cetera Financial Institutions from ...
Eltropy Sets New Standard in Credit Union Vendor Consolidation Through Unified Platform Approach
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced a strengthened commitment to vendor consolidation through ...
INOVA Federal Hires Nick Matthews As Their Chief Business Services Officer
INOVA Federal is proud to announce the hiring of Nick Matthews as their Chief Business Services Officer.
LGE Community Credit Union named to Newsweek’s America’s Best Credit Unions 2025
LGE Community Credit Union announced that it was recently recognized as one of America’s Best Credit Unions 2025 by Newsweek ...
Alloya Announces Fee Waiver for All Members
Alloya closed out 2024 by expressing heartfelt gratitude to its membership for its unwavering support and trust. The loyalty and ...
Advia Credit Union Commits $42,000 in Youth and WMU Aviation Scholarships
Advia Credit Union, serving communities across parts of Michigan, Illinois, and Wisconsin, is now accepting applications for the Youth Scholarship ...
UMassFive Announces January – April 2025 Financial Wellness Webinars
UMassFive is always looking for opportunities to educate their members and the local community on financial related-subjects. For more than ...
Chartway Promise Foundation Marks 20 Years of Helping Promise Heroes with Record $1.1M in Charitable Grants
Since its founding 20 years ago, Chartway Credit Union’s charitable arm, Chartway Promise Foundation, has delivered on its mission to ...
Eltropy Acquires Lexop to Modernize Loan Repayment and Collections for Credit Unions and Community Banks
Eltropy, the leading AI-powered unified conversations platform for community financial institutions (CFIs) serving over 650 credit unions and community banks ...
INOVA Federal Announces Promotions Within Its Leadership Team
INOVA Federal is proud to announce the promotions of several members of its leadership team.
Baker Market Update – Week in Review: January 3, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Another Successful Toy Drive at Peach State FCU to Benefit Toys for Tots
LAWRENCEVILLE, GA (December 31, 2024) – Peach State Federal Credit Union recently held its annual toy drive in support of ...
Corporate One Federal Credit Union Returns $15.5 Million to Members in 2024
Corporate One Federal Credit Union returned $15.5 million to its members in 2024, marking a record year. This included over ...
Shannon Cate Earns Certified Wisconsin Credit Union Leader Designation Through Leadership Institute
Corporate Central is proud to announce that Shannon Cate, NCP, CCUFC, CWCUL, Director of Member Experience, has successfully completed the ...
Baker Market Update – Week in Review: December 27, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
INOVA Awards Lifetime Achievement Award to Larry Sain
During their December 19th Board Meeting, INOVA Federal honored former Board Member Larry Sain with their Lifetime Achievement Award, while ...
Corporate One’s CUSO Accolade Advisory Announces JD Pisula as New President/CEO
Accolade Advisory, a wholly owned credit union service organization (CUSO) of Corporate One Federal Credit Union, announced that it has ...
SECU Foundation Awards Grant to Foster Family Alliance of North Carolina to Support Enhanced Training and Onboarding
SECU Foundation recently awarded Foster Family Alliance of North Carolina (FFA-NC) a $300,000 grant for the development and implementation of ...
Baker Market Update – Week in Review: December 20, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Credit Unions Chart New Territory in 2024: A Look at the Strategies Shaping the Future in the New Year
As 2024 draws to a close, credit unions across the nation are reflecting on a year of resilience, adaptability, and ...
QuantyPhi Launches New CECL Validation Service to Support Credit Union Compliance and Accuracy
QuantyPhi, a balance sheet optimization CUSO for credit unions, is pleased to announce the launch of its new CECL Validation ...
GTE Financial Spreads Holiday Cheer with Make Hope Real Initiative, Giving Back to Local Families
This holiday season, GTE Financial is proud to continue its tradition of giving back to the Tampa Bay community through ...
Redefining First-Party Collections: How Technology is Shaping the Future
Streamlining debt recovery and staying at the forefront of innovative technology and digital solution enhancements is not only in the ...
LGE Foundation donates over $400,000 to local nonprofits
On Wednesday, Dec. 11, 2024, the LGE Community Outreach Foundation presented $402,517.20 to local nonprofit organizations at LGE Community Credit ...
Valley First Credit Union Selects Christopher Dalman as Chief Information Officer (CIO)
Modesto, CA, December 13, 2024. Valley First Credit Union proudly announces Christopher Dalman as its new Chief Technology Officer (CTO). ...
SECU Foundation Initiates Phase Two Disaster Relief Package of $1.75 Million for Western North Carolina
SECU Foundation’s Board of Directors approved a phase two disaster relief package with an additional $1.75 million in grants to ...
eDOC Spreads Holiday Cheer
As an annual tradition, the eDOC team provided gifts to twenty two local children and a family in Addison County, ...
United Partners with The Storehouse to Provide Gifts for Local Children this Holiday Season
United Federal Credit Union (United) employees partnered with The Storehouse to purchase gifts for children in need in Henderson County, ...
Elan Credit Card Donates $150,000 to American Red Cross Hurricane Relief to Support Impacted Partners
MINNEAPOLIS —Elan today announced a $150,000 donation to the American Red Cross to support relief and recovery efforts in communities ...
Cetera Welcomes Eglin Federal Credit Union
Florida-based credit union with 70-year track record to collaborate with Cetera Financial Institutions to grow and deliver member-focused investment program.
Cetera Announces Partnership with Citadel Credit Union
Philadelphia-area credit union serving more than 260,000 members with more than $6 billion in assets joins Cetera Financial Institutions from ...
Eltropy Sets New Standard in Credit Union Vendor Consolidation Through Unified Platform Approach
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced a strengthened commitment to vendor consolidation through ...
FI Connect Expands with Home Improvement Lending Channel, Helping Credit Unions Access New Home Renovation Loan Opportunities
Origence, the leading credit union lending technology company in the U.S., announced that its subsidiary, FI Connect, has expanded its embedded financing program to include ...
Callahan & Gallup Welcome Two Credit Unions To The Member Engagement And Financial Wellbeing Consortium
Callahan & Associates, a recognized leader in performance measurement, leadership development, strategic advisory and community development for credit unions, and Gallup, a global analytics and ...
QuantyPhi Welcomes Max Bade as ALM & CECL Analyst
QuantyPhi, a wholly owned CUSO of Corporate Central, is pleased to welcome Max Bade as ALM & CECL Analyst as the organization continues expanding its ...
LAFCU, Quality Dairy partner for third annual Paczki Palooza to benefit local charities
LANSING, Mich. — LAFCU partnered with Quality Dairy for the third consecutive year as co-sponsor of Pączki Palooza, the popular pączki eating contest held Feb. ...
EECU Celebrates Fresno Unified Excellence in Education Honorees
FRESNO, Calif. (Feb. 20, 2026) – Educational Employees Credit Union (EECU) proudly sponsored the Fresno Unified School District’s annual Excellence in Education awards ceremony, an ...
Coastal Credit Union Headquarters Renovation Earns Multiple Honors
Coastal Credit Union’s headquarters renovation has earned top recognition from both the Triangle Business Journal and the Carolinas AGC, underscoring the project’s impact as a ...