The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Out-Of-This-World Member Service
Affinity Plus Federal Credit Union
Vanessa’s journey to increasing her credit score in two months started with a phone call about outer space. More specifically, a phone call about Affinity Plus employees in Bemidji potentially taking a celebratory outing to the Headwaters Science Center’s Starlab, a portable planetarium that gives a front-row seat to the stars. Vanessa works at the […]
A Single Mother Achieves Her Dream Of Homeownership
Commodore Perry Federal Credit Union
A single mother came to Commodore Perry FCU overwhelmed and discouraged. With her children’s father incarcerated, she was juggling two jobs, falling behind on rent, frequently overdrawing her account, and unable to break the cycle of paycheck-to-paycheck living. Even so, she maintained an auto loan and direct deposit with us, and when she needed a […]
Stopping Foreclosure In Its Tracks. No Cartwheels Required.
Brewster Federal Credit Union
In mid-October, a member contacted me about a loan to purchase his aunt’s house. His aunt asked him if he wanted to buy her house from her for $6,000.00, based on a tax foreclosure sale that would be taking place on Oct. 31, 2025. If he paid the $6,000.00 owed in back taxes, that would […]
Quick Thinking And Sound Systems Prevent Heartbreak
Logix Federal Credit Union
A member of Logix was in the process of buying their first home. They were excited that their hard work of saving and preparing was finally paying off. They received instructions by email from an escrow company on where to send their down payment and closing funds. To their shock, they were notified by our […]
Protecting A Member In The Right Moment
Affinity Plus Federal Credit Union
When our member Steve came into the branch looking serious, member consultant Marisol started asking questions. He said he needed to take out $12,000 from a few different accounts because his daughter called him from jail and needed money to be paid to an attorney. Marisol asked if he spoke to his daughter, he said […]
A Cherished Presence And Notable Absence
Digital Federal Credit Union
In today’s fast-paced world, genuine human connections often feel rare. Yet, at DCU, the story of Larry and Duda is a powerful reminder that establishing relationships make a difference. Larry has been visiting one branch for years, long enough that his presence has become a cherished routine. He could easily be helped by anyone, yet […]
Aggieland Credit Union Finances $53,000 in Texas A&M Student-run Entrepreneurial Ventures
Eltropy CEO to Address Branch Banking Innovation at Future Branches 2024
TowerCares Foundation Surpasses $3 Million in Donations, Grants and Scholarships to Help Military Heroes, Veterans and Children in Need
Coastal Credit Union School Supply Drive Benefits 29 Local Schools
United Federal Credit Union Hires Chief Commercial Officer to Lead Business Lending and Deposit Growth
Autotruck Financial Credit Union Chooses Sharetec for Shared Values and Digital Innovation
Landings Credit Union Secures $81,000 Ahead Grant to Support Tempe Community Action Agency’s (TCAA) Economic Empowerment Programs
First Hope Bank Partners with Arkatechture to Drive Data Innovation and Enhance Customer Experience
SECU’s Leigh Brady Named to 2024 Most Powerful Women in Credit Unions List by American Banker
GreenState appoints new Chief Risk Officer, Ryan Gage
Chartway Credit Union Expands with New Branches, Products, & Services
United Federal Credit Union Promotes Two to Branch Manager Positions in Indiana
GTE Financial Elevates Leadership: Manny Aguilar and Dona Svehla Promoted to Key Executive Roles
United Federal Credit Union Names New Mortgage Advisor in Battle Creek
Maine Credit Union Grows Assets by More Than 60%
INOVA’S Samuel Kamwenji Receives Minority Business Excellence Award for Service
NCOFCU Awards it 2024 Vollunteer of the Year and Lifetime Achivement Awards at their San Antonio Conference
Maine Family Federal Credit Union Raises Over $1,000 in One Day for the Campaign for Ending Hunger
Amrita Prasad of SafeAmerica Credit Union Featured on Women of Community Banking Video Podcast
SchoolsFirst Federal Credit Union Announces Application Timeline for Member Education Award Scholarships
Eltropy Showcases AI-Driven Solutions at VentureTech 2024, Celebrates Industry Innovation
Advia Credit Union Launches Instant Payments with FedNow® and RTP, Enhancing Member Experience
Cetera Welcomes Eglin Federal Credit Union
Horizon Helps Build a Better Future With $10,000 Donation
GTE Financial Announces Key Promotions in Talent Development and Talent Administration Teams
Coastal Credit Union Collecting Toys for Tots
Six Credit Unions Partner with myCUmortgage for Comprehensive Home Loan Services
LGE Community Credit Union wins two Marketing Association of Credit Unions awards
INTRODUCING TRIUNITY FOUNDATION: HELPING ELIMINATE DEBT FOR THOSE FACING TERMINAL ILLNESSES
United Federal Credit Union Promotes Natalie Polaskey to Senior Relationship Development Manager in Michigan
Aggieland Credit Union Finances $53,000 in Texas A&M Student-run Entrepreneurial Ventures
Eltropy CEO to Address Branch Banking Innovation at Future Branches 2024
TowerCares Foundation Surpasses $3 Million in Donations, Grants and Scholarships to Help Military Heroes, Veterans and Children in Need
Coastal Credit Union School Supply Drive Benefits 29 Local Schools
United Federal Credit Union Hires Chief Commercial Officer to Lead Business Lending and Deposit Growth
Autotruck Financial Credit Union Chooses Sharetec for Shared Values and Digital Innovation
Landings Credit Union Secures $81,000 Ahead Grant to Support Tempe Community Action Agency’s (TCAA) Economic Empowerment Programs
First Hope Bank Partners with Arkatechture to Drive Data Innovation and Enhance Customer Experience
SECU’s Leigh Brady Named to 2024 Most Powerful Women in Credit Unions List by American Banker
GreenState appoints new Chief Risk Officer, Ryan Gage
Chartway Credit Union Expands with New Branches, Products, & Services
United Federal Credit Union Promotes Two to Branch Manager Positions in Indiana
GTE Financial Elevates Leadership: Manny Aguilar and Dona Svehla Promoted to Key Executive Roles
United Federal Credit Union Names New Mortgage Advisor in Battle Creek
Maine Credit Union Grows Assets by More Than 60%
INOVA’S Samuel Kamwenji Receives Minority Business Excellence Award for Service
NCOFCU Awards it 2024 Vollunteer of the Year and Lifetime Achivement Awards at their San Antonio Conference
Maine Family Federal Credit Union Raises Over $1,000 in One Day for the Campaign for Ending Hunger
Amrita Prasad of SafeAmerica Credit Union Featured on Women of Community Banking Video Podcast
SchoolsFirst Federal Credit Union Announces Application Timeline for Member Education Award Scholarships
Eltropy Showcases AI-Driven Solutions at VentureTech 2024, Celebrates Industry Innovation
Advia Credit Union Launches Instant Payments with FedNow® and RTP, Enhancing Member Experience
Cetera Welcomes Eglin Federal Credit Union
Horizon Helps Build a Better Future With $10,000 Donation
GTE Financial Announces Key Promotions in Talent Development and Talent Administration Teams
Coastal Credit Union Collecting Toys for Tots
Six Credit Unions Partner with myCUmortgage for Comprehensive Home Loan Services
LGE Community Credit Union wins two Marketing Association of Credit Unions awards
INTRODUCING TRIUNITY FOUNDATION: HELPING ELIMINATE DEBT FOR THOSE FACING TERMINAL ILLNESSES
United Federal Credit Union Promotes Natalie Polaskey to Senior Relationship Development Manager in Michigan
eDOC REPORTS ADOPTION GROWTH ACROSS DOCUMENT IMAGING AND eDOCSignature PLATFORMS
Arkatechture Announces Launch of AI Data Analyst Tool: ArkaIQ
Indiana Members Credit Union Recognized at Best Regional Credit Union by Newsweek and Indianapolis Community Choice Awards
SchoolsFirst FCU Raised More Than $3.3M for Children’s Miracle Network
Will Valadez Earns SPHR Credential, Advancing Strategic HR Leadership at Corporate Central
Registration Now Open for ALM First’s 2026 Derivatives Symposium