The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Moving Members Out Of A Debt Cycle
California Credit Union
A member reached out to us feeling overwhelmed by mounting credit card debt. With interest rates ranging from 17.99% to 27%, her minimum payments barely made a dent, keeping her trapped in a cycle of high-interest debt. After listening to her concerns and reviewing her situation, our team suggested a personal loan to consolidate her […]
Homeownership Education Sparks Generational Change
A member successfully used GLCU’s homebuyer education and counseling program to reach her goal of becoming a first-time homeowner. She wanted a two-flat unit for her and her daughters. She wanted control over her living comfort. GLCU worked with the member to set a budget, improve her credit, and change her behavior. She eventually was […]
A Twinkie Can Save A Life
A TDECU Member sent us this heartwarming letter: “I came to the bank to do my usual business on Thursday morning. Rocio was a wonderful person. It was my birthday and she gave me a Hostess Twinkie as a small gift. I am an insulin-dependent diabetic, and I was doing some charity work when my […]
Marine Hockey Team Builds Brotherhood
Navy Federal Credit Union
Marine Tyler Bluder revived a Marine Corps hockey team in 2016 to reconnect veterans through the sport they love. Now, the team — made up of Marines, Navy Corpsmen, and active-duty service members from across the globe — heads into the season with deeper bonds and stronger support, thanks in part to Navy Federal Credit […]
Helping Members Achieve Business Dreams
Navy Federal Credit Union
Bruce Reschke discovered his passion for hands-on work at 16, when he got a summer job at an electric motor repair shop in Jacksonville, FL. Over nearly three decades, Bruce climbed the corporate ladder, eventually making his way to a sales position at Westside Electric, a veteran-owned company that offers electric motor repairs, new motor sales, […]
Compassion Meets Credit
Our call center representative, Marcela, helped a non-member trying to take over his ill brother’s auto loan. When the member passed away without a will, Marcela coordinated with our collections team to pause repossession and support the grieving family. She then helped the sister become a member and secure a personal loan to retain the […]
Unitus Community Credit Union Awards Community Impact Grant to Economic Development Nonprofit
Redwood Credit Union Donates More than $56,000 to Local Nonprofits for International Credit Union Day
Chartway Credit Union Recognized for Second Consecutive Year As One of the 50 Most Community-Minded Companies in Hampton Roads
SchoolsFirst Federal Credit Union Sponsors Sacramento Republic FC and Sacramento County Office of Education Teachers of the Year and Classified School Employees of the Year Recognition Event
eDOC Expands Mobile RDC Client Base in 2024
Grant Donation on Behalf of TruPartner
United Federal Credit Union Names New Mortgage Advisor in Holland
Chartway Credit Union Welcomes Desai Madrigal as New Associate Director on its Board of Directors
Greater Texas|Aggieland Credit Union Sees Quick Acceptance of New Tex-Line Virtual Assistant
Coastal Credit Union Promotes Marin Sawyer to VP of Deposit Operations
County Federal Becomes Mirastar Federal Credit Union
For Immediate Release – Pasadena Federal Credit Union Selects Ozgun Ulupinar as Chief Information Officer (CIO)
SECU Foundation Awards $1 Million to SPCA Wake for State’s First Regional Campus for Pets & People
SchoolsFirst Federal Credit Union Extends Sponsorship for ‘Future Pathways: Superintendents Unplugged’ Podcast as Season 2 Wraps and Season 3 Recording Begins
Corporate Central Welcomes Pete Paulson as Senior Vice President/Chief Operating Officer
eDOC Expands eDOCSignature Footprint with 48 New Clients in 2024
Baker Market Update – Week in Review: October 25, 2024
Unitus Community Credit Union Vice Chair Named Distinguished Director at MAXX Awards
Teachers Federal Credit Union Partners With Filene Research Institute To Drive Digital Innovation And Member Growth
Eltropy Earns Spot on Inc.’s Power Partner Awards List for Third Consecutive Year
St. Cloud Financial Credit Union and DaLand CUSO Announce Live Townhall on Key Innovations in Credit Union Operations
NASCUS Welcomes New Board and Advisory Council Members, Reflects on Positive Momentum at 2024 Annual Meeting
BCU PRESIDENT & CEO MIKE VALENTINE HONORED WITH 2025 HERB WEGNER MEMORIAL AWARD FOR OUTSTANDING INDIVIDUAL ACHIEVEMENT
Allegacy and Skyla Credit Unions Join United Members Title
Illinois Credit Union League Celebrates Record-Breaking CU Kind Day 2024
Webinar: Elevate Your Culture to Unlock High Performance with Team Engagement
Greater Texas|Aggieland Takes Home Three Awards from the Marketing Association of Credit Unions
SECU Members Benefit from Suncoast Credit Union Mobile ATM During Storm Recovery
BECU Promotes Bryan MacDonald to Chief Impact Officer
NASCUS Honors Cherie Freed with the Prestigious 2024 Pierre Jay Award at the 59th Annual State System Summit
Unitus Community Credit Union Awards Community Impact Grant to Economic Development Nonprofit
Redwood Credit Union Donates More than $56,000 to Local Nonprofits for International Credit Union Day
Chartway Credit Union Recognized for Second Consecutive Year As One of the 50 Most Community-Minded Companies in Hampton Roads
SchoolsFirst Federal Credit Union Sponsors Sacramento Republic FC and Sacramento County Office of Education Teachers of the Year and Classified School Employees of the Year Recognition Event
eDOC Expands Mobile RDC Client Base in 2024
Grant Donation on Behalf of TruPartner
United Federal Credit Union Names New Mortgage Advisor in Holland
Chartway Credit Union Welcomes Desai Madrigal as New Associate Director on its Board of Directors
Greater Texas|Aggieland Credit Union Sees Quick Acceptance of New Tex-Line Virtual Assistant
Coastal Credit Union Promotes Marin Sawyer to VP of Deposit Operations
County Federal Becomes Mirastar Federal Credit Union
For Immediate Release – Pasadena Federal Credit Union Selects Ozgun Ulupinar as Chief Information Officer (CIO)
SECU Foundation Awards $1 Million to SPCA Wake for State’s First Regional Campus for Pets & People
SchoolsFirst Federal Credit Union Extends Sponsorship for ‘Future Pathways: Superintendents Unplugged’ Podcast as Season 2 Wraps and Season 3 Recording Begins
Corporate Central Welcomes Pete Paulson as Senior Vice President/Chief Operating Officer
eDOC Expands eDOCSignature Footprint with 48 New Clients in 2024
Baker Market Update – Week in Review: October 25, 2024
Unitus Community Credit Union Vice Chair Named Distinguished Director at MAXX Awards
Teachers Federal Credit Union Partners With Filene Research Institute To Drive Digital Innovation And Member Growth
Eltropy Earns Spot on Inc.’s Power Partner Awards List for Third Consecutive Year
St. Cloud Financial Credit Union and DaLand CUSO Announce Live Townhall on Key Innovations in Credit Union Operations
NASCUS Welcomes New Board and Advisory Council Members, Reflects on Positive Momentum at 2024 Annual Meeting
BCU PRESIDENT & CEO MIKE VALENTINE HONORED WITH 2025 HERB WEGNER MEMORIAL AWARD FOR OUTSTANDING INDIVIDUAL ACHIEVEMENT
Allegacy and Skyla Credit Unions Join United Members Title
Illinois Credit Union League Celebrates Record-Breaking CU Kind Day 2024
Webinar: Elevate Your Culture to Unlock High Performance with Team Engagement
Greater Texas|Aggieland Takes Home Three Awards from the Marketing Association of Credit Unions
SECU Members Benefit from Suncoast Credit Union Mobile ATM During Storm Recovery
BECU Promotes Bryan MacDonald to Chief Impact Officer
NASCUS Honors Cherie Freed with the Prestigious 2024 Pierre Jay Award at the 59th Annual State System Summit
Coastal Credit Union Foundation Awards Nearly $1 Million in Community Grants
Family Trust Federal Credit Union Named to Newsweek’s America’s Best Regional Banks & Credit Unions 2026 List
Blask and Randall Earn Certified Wisconsin Credit Union Leader Designation Through Leadership Institute
Sound Credit Union Welcomes Ian Crawford To Their Business Lending Team
Canvas Credit Union Becomes an Owner in DaLand CUSO
2025 in Review: Corelation Delivers Record-Breaking Results, Reinforcing Market Leadership with 38 New Client Signings