The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Turning A Homeownership Dream Into A Reality

For Henry, buying a first home from out of state could have been a complicated and stressful experience, but with GreenState Credit Union, it was smooth, personal, and even inspiring. From start to finish, the process took about a month. With most communication handled through text, email, and DocuSign, Henry appreciated how efficient and easy […]

Building Futures, One Youth Account At A Time

I recently helped a mother who visited our branch with questions about our youth accounts. She was clearly interested in making informed financial decisions for her children, so I took the time to walk her through our youth account options in detail. I explained the benefits, features, and long-term value of starting financial education early. […]

Big Dreams Wrapped In A Custom Bow Tie

Lake Trust Credit Union

Bleu Bowtique, a men’s clothier in Detroit, started from humble beginnings. Ne’Gyle Beaman’s passion for fashion gave him the idea to make custom bow ties, which he started selling at local craft fairs. But when it was time to scale his business, he couldn’t find funding for the equipment he needed. His business was in […]

Guiding Generations Toward Financial Confidence

I recently helped a member who had opened a share and a checking account based on a recommendation she had received from her friend but had yet to make the final decision to move her entire relationship to Redwood Credit Union. Our member stated she has received positive feedback from friends and RCU and wanted […]

From Summer Home Upgrade To Smart Debt Relief

A Patelco Credit Union member came in to inquire about a home equity loan as he was planning on renovating his summer home. Originally, he requested $75,000 to cover the renovation expenses, however, during our assessment we uncovered the member has debt at quite high interest rates outside of Patelco. Our team brought up the […]

From Estate Accounts To Everyday Banking

When a woman walked into a Redwood Credit Union branch with questions about estate accounts and how to open one at RCU, I saw an opportunity to turn confusion into clarity and hesitation into trust. She wasn’t yet a member and was unfamiliar with the process. To ensure she felt fully supported, I invited our […]

Making A Difference

Indiana Members Foundation Charity Golf Outing Benefitting Evansville Vanderburgh School Corporation Foundation Raises Over $30,000

Indiana Members Foundation, the charitable arm of Indiana Members Credit Union, hosted a charity golf outing to benefit Evansville Vanderburgh ...
Other

UMassFive Celebrates International Credit Union Day and 50,000-Member Milestone

UMassFive is excited to join credit unions worldwide in celebrating International Credit Union Day®, an annual event that commemorates the ...
Personnel Promotions

United Federal Credit Union Promotes Jacob Alexander to Senior Relationship Development Manager in Indiana

United Federal Credit Union (United) has promoted Jacob Alexander to Senior Relationship Development Manager in Indiana. Alexander is based at ...
Industry Analysis & Trends

Mastering Credit Dispute Management: Adapting to Modern Influences

Did you know there is a correlation between social media and credit disputes? Social media has become a staple in ...
Marketing

Texas State University Student Wins Cruise by Using Greater Texas|Aggieland Card

Texas State University student Michael Valdez has a great vacation to look forward to, as the winner of the Greater ...
Personnel Promotions

Truliant Names Troutman Chief Operating Officer

Truliant Federal Credit Union announced today that it has named industry veteran Michael Troutman to the role of Chief Operating ...
Making A Difference

Chartway Hosts Members and Community Partners at Sunset Branch to Celebrate its Sixth Juntos Avanzamos Designated Branch, First in Southern Utah

Chartway Credit Union hosted a fiesta today at its recently renovated Sunset Branch in St. George, Utah to celebrate its ...
Making A Difference

Unitus Community Credit Union Celebrates International Credit Union Day with World Foundation for Credit Unions

Early celebration features “Paella for Peace” event and recognition for community partners
Other

Unitus Community Credit Union Awarded the John Pembroke “Catalyst for Change” Award

Credit Union recognized by Credit Union Executives Society (CUES) for leading the way in advancing Diversity, Equity, and Inclusion (DEI) ...
Personnel Promotions

Velera’s TriVerity Appoints David Knowles as President

TriVerity, a Velera company, today announced David Knowles has been named president. In his role, Knowles will oversee the delivery ...
Industry Analysis & Trends

Baker Market Update – Week in Review: October 04, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Marketing

Tower Federal Credit Union’s Brand Refresh Wins Four Awards from the Marketing Association of Credit Unions (MAC), Brings Award Count for Rebrand Campaign to Seven

Tower Federal Credit Union proudly announced today wins in four award categories from the Marketing Association of Credit Unions (MAC) ...
Other

SHANECE ROBINSON NAMED 2024 CUES EMERGE WINNER

Shanece Robinson, Team Lead, Learning & Development, Sharonview Federal Credit Union, Fort Mill, SC, has been named the 2024 CUES ...
New Product Releases

Sharetec Introduces Reimagined & Enhanced Mobile Banking Experience: Sharetec On-the-Go Mobile

At the Fall 2024 Sharetec Users Conference in Frisco, Texas, Sharetec revealed its reimagined and enhanced mobile banking platform, Sharetec ...
Other

CUSO’s CU-Save Program Delivers Major Cost Savings for Credit Unions

InterLutions, a leading Credit Union Service Organization (CUSO), has once again delivered impressive savings for credit unions through its CU-Save ...
Making A Difference

UMassFive Hosting Winter Coat and Cold-Weather Clothing Drive

UMassFive is running a winter coat and cold-weather clothing drive in its Hadley, Northampton, UMass Amherst, Springfield, and Worcester branches ...
Personnel Promotions

United Federal Credit Union Names New Mortgage Advisor in Carson City

United Federal Credit Union (United) is pleased to announce the promotion of Nathan Fogelsong to Mortgage Advisor in Carson City. ...
Strategic Partnerships

Sharetec Expands Partnership with Larky to Provide nudge® Push Notification Platform to All Clients

Sharetec, a leading provider of innovative core processing software and digital solutions, is excited to announce the expansion of its ...
Lending

ACUMA Announces the 2026 ACUMA Make Your Mark Annual Conference Dates & Location

ACUMA has announced its 2026 ACUMA Make Your Mark Annual Conference, set for September 20-23 in Las Vegas at the ...
Making A Difference

Join Us for International Credit Union Day: “One World Through Cooperative Finance” at Advia Credit Union

On October 17, 2024, credit union members around the world will celebrate International Credit Union Day®, an annual event commemorating ...
Making A Difference

United Federal Credit Union Pledges $85,000 for Hurricane Helene Relief Efforts in Western North Carolina

Following the devastation in western North Carolina after Hurricane Helene, United Federal Credit Union (United) has pledged $85,000 to three ...
Other

CUES CELEBRATES EXCELLENCE: ANNOUNCING 2024 AWARD WINNERS AND HALL OF FAME INDUCTEE

MADISON, WI – October 8, 2024 – CUES is proud to unveil this year’s roster of CUES Award winners, celebrating ...
Lending

Truliant #1 in SBA Origination Loans Among All Credit Unions

According to the Small Business Administration (SBA) Lender Report, Truliant Federal Credit Union is now the #1 originator in the ...
Making A Difference

Chartway and Chartway Promise Foundation Bring Hope to Seven Promise Heroes During Childhood Cancer Awareness Month

Chartway Credit Union and its charitable arm, the Chartway Promise Foundation, wrapped up a month of foundation-hosted fundraisers and credit ...
Personnel Promotions

FOR IMMEDIATE RELEASE LOYALTY CREDIT UNION NAMES PARK BROOME AS NEW PRESIDENT AND CEO

PENSACOLA, FLORIDA, – The Board of Directors of LOYALTY Credit Union proudly announces the appointment of Park Broome as its ...
Strategic Partnerships

Synergent and Partner Credit Unions Honored with Five MAC Award Wins

Synergent has received five Marketing Association of Credit Unions (MAC) Awards for creative marketing campaigns. These efforts were developed in ...
Making A Difference

Day Air Hosts Record-Breaking College Prep Night

Day Air Credit Union is proud to announce the success of its largest College Prep Night yet, held recently for ...
Making A Difference

SECU Foundation Donates $3.75 Million in Disaster Relief to Aid Western North Carolina Communities

In response to the catastrophic flooding, landslides, and widespread destruction in Western North Carolina from Hurricane Helene, the SECU Foundation ...
Strategic Partnerships

Alogent and DXC Technology Announce Strategic Collaboration to Enhance Deposit Automation and Back-Office Processing

Alogent, a global software innovator in the banking and financial services market, and DXC Technology (NYSE: DXC), a leading Fortune ...
Industry Analysis & Trends

BCU NAMED ONE OF 10 MOST RESPECTED CREDIT UNIONS IN ILLINOIS FOR 2024 BY CARDRATES

BCU is proud to announce that it has been recognized as one of the 10 Most Respected Credit Unions in ...
Making A Difference

Indiana Members Foundation Charity Golf Outing Benefitting Evansville Vanderburgh School Corporation Foundation Raises Over $30,000

Indiana Members Foundation, the charitable arm of Indiana Members Credit Union, hosted a charity golf outing to benefit Evansville Vanderburgh ...
Other

UMassFive Celebrates International Credit Union Day and 50,000-Member Milestone

UMassFive is excited to join credit unions worldwide in celebrating International Credit Union Day®, an annual event that commemorates the ...
Personnel Promotions

United Federal Credit Union Promotes Jacob Alexander to Senior Relationship Development Manager in Indiana

United Federal Credit Union (United) has promoted Jacob Alexander to Senior Relationship Development Manager in Indiana. Alexander is based at ...
Industry Analysis & Trends

Mastering Credit Dispute Management: Adapting to Modern Influences

Did you know there is a correlation between social media and credit disputes? Social media has become a staple in ...
Marketing

Texas State University Student Wins Cruise by Using Greater Texas|Aggieland Card

Texas State University student Michael Valdez has a great vacation to look forward to, as the winner of the Greater ...
Personnel Promotions

Truliant Names Troutman Chief Operating Officer

Truliant Federal Credit Union announced today that it has named industry veteran Michael Troutman to the role of Chief Operating ...
Making A Difference

Chartway Hosts Members and Community Partners at Sunset Branch to Celebrate its Sixth Juntos Avanzamos Designated Branch, First in Southern Utah

Chartway Credit Union hosted a fiesta today at its recently renovated Sunset Branch in St. George, Utah to celebrate its ...
Making A Difference

Unitus Community Credit Union Celebrates International Credit Union Day with World Foundation for Credit Unions

Early celebration features “Paella for Peace” event and recognition for community partners
Other

Unitus Community Credit Union Awarded the John Pembroke “Catalyst for Change” Award

Credit Union recognized by Credit Union Executives Society (CUES) for leading the way in advancing Diversity, Equity, and Inclusion (DEI) ...
Personnel Promotions

Velera’s TriVerity Appoints David Knowles as President

TriVerity, a Velera company, today announced David Knowles has been named president. In his role, Knowles will oversee the delivery ...
Industry Analysis & Trends

Baker Market Update – Week in Review: October 04, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Marketing

Tower Federal Credit Union’s Brand Refresh Wins Four Awards from the Marketing Association of Credit Unions (MAC), Brings Award Count for Rebrand Campaign to Seven

Tower Federal Credit Union proudly announced today wins in four award categories from the Marketing Association of Credit Unions (MAC) ...
Other

SHANECE ROBINSON NAMED 2024 CUES EMERGE WINNER

Shanece Robinson, Team Lead, Learning & Development, Sharonview Federal Credit Union, Fort Mill, SC, has been named the 2024 CUES ...
New Product Releases

Sharetec Introduces Reimagined & Enhanced Mobile Banking Experience: Sharetec On-the-Go Mobile

At the Fall 2024 Sharetec Users Conference in Frisco, Texas, Sharetec revealed its reimagined and enhanced mobile banking platform, Sharetec ...
Other

CUSO’s CU-Save Program Delivers Major Cost Savings for Credit Unions

InterLutions, a leading Credit Union Service Organization (CUSO), has once again delivered impressive savings for credit unions through its CU-Save ...
Making A Difference

UMassFive Hosting Winter Coat and Cold-Weather Clothing Drive

UMassFive is running a winter coat and cold-weather clothing drive in its Hadley, Northampton, UMass Amherst, Springfield, and Worcester branches ...
Personnel Promotions

United Federal Credit Union Names New Mortgage Advisor in Carson City

United Federal Credit Union (United) is pleased to announce the promotion of Nathan Fogelsong to Mortgage Advisor in Carson City. ...
Strategic Partnerships

Sharetec Expands Partnership with Larky to Provide nudge® Push Notification Platform to All Clients

Sharetec, a leading provider of innovative core processing software and digital solutions, is excited to announce the expansion of its ...
Lending

ACUMA Announces the 2026 ACUMA Make Your Mark Annual Conference Dates & Location

ACUMA has announced its 2026 ACUMA Make Your Mark Annual Conference, set for September 20-23 in Las Vegas at the ...
Making A Difference

Join Us for International Credit Union Day: “One World Through Cooperative Finance” at Advia Credit Union

On October 17, 2024, credit union members around the world will celebrate International Credit Union Day®, an annual event commemorating ...
Making A Difference

United Federal Credit Union Pledges $85,000 for Hurricane Helene Relief Efforts in Western North Carolina

Following the devastation in western North Carolina after Hurricane Helene, United Federal Credit Union (United) has pledged $85,000 to three ...
Other

CUES CELEBRATES EXCELLENCE: ANNOUNCING 2024 AWARD WINNERS AND HALL OF FAME INDUCTEE

MADISON, WI – October 8, 2024 – CUES is proud to unveil this year’s roster of CUES Award winners, celebrating ...
Lending

Truliant #1 in SBA Origination Loans Among All Credit Unions

According to the Small Business Administration (SBA) Lender Report, Truliant Federal Credit Union is now the #1 originator in the ...
Making A Difference

Chartway and Chartway Promise Foundation Bring Hope to Seven Promise Heroes During Childhood Cancer Awareness Month

Chartway Credit Union and its charitable arm, the Chartway Promise Foundation, wrapped up a month of foundation-hosted fundraisers and credit ...
Personnel Promotions

FOR IMMEDIATE RELEASE LOYALTY CREDIT UNION NAMES PARK BROOME AS NEW PRESIDENT AND CEO

PENSACOLA, FLORIDA, – The Board of Directors of LOYALTY Credit Union proudly announces the appointment of Park Broome as its ...
Strategic Partnerships

Synergent and Partner Credit Unions Honored with Five MAC Award Wins

Synergent has received five Marketing Association of Credit Unions (MAC) Awards for creative marketing campaigns. These efforts were developed in ...
Making A Difference

Day Air Hosts Record-Breaking College Prep Night

Day Air Credit Union is proud to announce the success of its largest College Prep Night yet, held recently for ...
Making A Difference

SECU Foundation Donates $3.75 Million in Disaster Relief to Aid Western North Carolina Communities

In response to the catastrophic flooding, landslides, and widespread destruction in Western North Carolina from Hurricane Helene, the SECU Foundation ...
Strategic Partnerships

Alogent and DXC Technology Announce Strategic Collaboration to Enhance Deposit Automation and Back-Office Processing

Alogent, a global software innovator in the banking and financial services market, and DXC Technology (NYSE: DXC), a leading Fortune ...
Industry Analysis & Trends

BCU NAMED ONE OF 10 MOST RESPECTED CREDIT UNIONS IN ILLINOIS FOR 2024 BY CARDRATES

BCU is proud to announce that it has been recognized as one of the 10 Most Respected Credit Unions in ...

Redwood Credit Union welcomes Jay Tkachuk as Chief Information Officer

Jay Tkachuk has joined Redwood Credit Union (RCU) as Chief Information Officer.

EECU Sponsors Community Events Honoring Martin Luther King Jr.’s Legacy

FRESNO, Calif. (Jan. 16, 2026) – Educational Employees Credit Union (EECU) is proud to sponsor the 42nd Annual Commemoration celebrating the life, legacy, and lasting ...

Seven Credit Unions Select myCUmortgage as Their Home Loan Partner

myCUmortgage is thrilled to announce new partnerships with seven credit unions in the fourth quarter of 2025. New partnerships span coast-to-coast, representing 100,000 members and ...

Corporate One Federal Credit Union Marks More Than 70 New Connections to Immediate Payment Rails in 2025

COLUMBUS, Ohio – Corporate One Federal Credit Union announced today that it successfully completed 71 new connections to the RTP network or FedNow Service through ...

BCU WEALTH ADVISORS, LLC HONORED AT KEHRER GROUP’S 2025 TOP DIRECTORS AWARDS

BCU Wealth Advisors, LLC is proud to announce that Kristi Mertens, CFP®, Managing Director of BCU Wealth Advisors, has been ranked #4 in the nation ...

Corporate Central Welcomes Vikram Israni to Board as Jay Magulski Retires

Corporate Central has announced a leadership transition on its board of directors, marking the retirement of longtime volunteer Director Jay Magulski and the appointment of ...
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