The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Hope In A Hard Time

A member called us just after getting out of the hospital, worried about her finances. She was approved for disability, but it wouldn’t start for another month, and her bills were already overdue. I listened to her concerns and immediately looked for solutions. I was able to secure a three-month deferment on her loan, so […]

A Family Tradition Of Food And Finance

Visit one of Austin’s Galaxy Cafe locations and you’ll instantly feel welcome. Cafe co-owner Kelly C. says that’s how he feels when he visits UFCU. Kelly has been a UFCU member since he started out in the food-service industry as a dishwasher in 1989. In 2004, the original Galaxy Cafe opened in South Austin, the […]

Turning A Homeownership Dream Into A Reality

For Henry, buying a first home from out of state could have been a complicated and stressful experience, but with GreenState Credit Union, it was smooth, personal, and even inspiring. From start to finish, the process took about a month. With most communication handled through text, email, and DocuSign, Henry appreciated how efficient and easy […]

Building Futures, One Youth Account At A Time

I recently helped a mother who visited our branch with questions about our youth accounts. She was clearly interested in making informed financial decisions for her children, so I took the time to walk her through our youth account options in detail. I explained the benefits, features, and long-term value of starting financial education early. […]

Big Dreams Wrapped In A Custom Bow Tie

Lake Trust Credit Union

Bleu Bowtique, a men’s clothier in Detroit, started from humble beginnings. Ne’Gyle Beaman’s passion for fashion gave him the idea to make custom bow ties, which he started selling at local craft fairs. But when it was time to scale his business, he couldn’t find funding for the equipment he needed. His business was in […]

Guiding Generations Toward Financial Confidence

I recently helped a member who had opened a share and a checking account based on a recommendation she had received from her friend but had yet to make the final decision to move her entire relationship to Redwood Credit Union. Our member stated she has received positive feedback from friends and RCU and wanted […]

Making A Difference

United Federal Credit Union Pledges $85,000 for Hurricane Helene Relief Efforts in Western North Carolina

Following the devastation in western North Carolina after Hurricane Helene, United Federal Credit Union (United) has pledged $85,000 to three ...
Other

CUES CELEBRATES EXCELLENCE: ANNOUNCING 2024 AWARD WINNERS AND HALL OF FAME INDUCTEE

MADISON, WI – October 8, 2024 – CUES is proud to unveil this year’s roster of CUES Award winners, celebrating ...
Lending

Truliant #1 in SBA Origination Loans Among All Credit Unions

According to the Small Business Administration (SBA) Lender Report, Truliant Federal Credit Union is now the #1 originator in the ...
Making A Difference

Chartway and Chartway Promise Foundation Bring Hope to Seven Promise Heroes During Childhood Cancer Awareness Month

Chartway Credit Union and its charitable arm, the Chartway Promise Foundation, wrapped up a month of foundation-hosted fundraisers and credit ...
Personnel Promotions

FOR IMMEDIATE RELEASE LOYALTY CREDIT UNION NAMES PARK BROOME AS NEW PRESIDENT AND CEO

PENSACOLA, FLORIDA, – The Board of Directors of LOYALTY Credit Union proudly announces the appointment of Park Broome as its ...
Strategic Partnerships

Synergent and Partner Credit Unions Honored with Five MAC Award Wins

Synergent has received five Marketing Association of Credit Unions (MAC) Awards for creative marketing campaigns. These efforts were developed in ...
Making A Difference

Day Air Hosts Record-Breaking College Prep Night

Day Air Credit Union is proud to announce the success of its largest College Prep Night yet, held recently for ...
Making A Difference

SECU Foundation Donates $3.75 Million in Disaster Relief to Aid Western North Carolina Communities

In response to the catastrophic flooding, landslides, and widespread destruction in Western North Carolina from Hurricane Helene, the SECU Foundation ...
Strategic Partnerships

Alogent and DXC Technology Announce Strategic Collaboration to Enhance Deposit Automation and Back-Office Processing

Alogent, a global software innovator in the banking and financial services market, and DXC Technology (NYSE: DXC), a leading Fortune ...
Industry Analysis & Trends

BCU NAMED ONE OF 10 MOST RESPECTED CREDIT UNIONS IN ILLINOIS FOR 2024 BY CARDRATES

BCU is proud to announce that it has been recognized as one of the 10 Most Respected Credit Unions in ...
Marketing

SchoolsFirst Federal Credit Union Ranks Among ‘Best Credit Unions’ in Style Magazine Readers’ Choice Awards

SchoolsFirst Federal Credit Union, the largest credit union serving school employees and their families, has been recognized as one of ...
Charity Events

Truliant Foundation Contributes More Than $50,000 to Hurricane Helene Relief Efforts

Truliant Federal Credit Union and the Truliant Foundation today announced several relief efforts following Hurricane Helene’s devastation.
Personnel Promotions

Amanda Yates Tapped as AVP Payment Growth & Product Management at Greater Texas Credit Union

Greater Texas Credit Union is further strengthening its payments team to capitalize on the growing dominance of payments as the ...
Other

GTE Financial Celebrates the Return of Blue Star Insurance LLC. to Town N’ Country, Expanding Comprehensive Insurance Solutions in Tampa Bay

GTE Financial, one of Tampa Bay’s leading financial institutions, is proud to celebrate the reopening of Blue Star Insurance LLC. ...
Charity Events

Riverfront Federal Credit Union Launches Eighth Annual Awareness Makes Cents Campaign

Wyomissing, PA (October 2, 2024) – On October 1st, Riverfront Federal Credit Union (Riverfront) in Wyomissing, Pa., launched its eighth ...
Making A Difference

ACUMA Selects The Bollinger Foundation as Charitable Partner

ACUMA has selected The Bollinger Foundation as its Charitable Partner, announced by ACUMA President Peter Benjamin during the 2024 Annual ...
Other

Previewing the NASCUS State System Summit in Colorado Springs

The National Association of State Credit Union Supervisors (NASCUS) will convene its 59th annual meeting, the State System Summit (S3), ...
Technology

MICHIGAN STATE UNIVERSITY FEDERAL CREDIT UNION LEVERAGES ORIGENCE’S PLATFORMS TO STREAMLINE PROCESSES AND SUPPORT GROWTH INITIATIVES

Michigan State University Federal Credit Union (MSUFCU) partners with Origence, the leading lending technology solutions provider for credit unions, to ...
Operations & HR

ACUMA Welcomes New Board Member; Slate of Officers Approved

The American Credit Union Mortgage Association (ACUMA) has added Brandon Webb, Senior VP of Mortgage Lending at Arkansas Federal Credit ...
Operations & HR

Advia Credit Union Grows Stronger in Illinois with Completed Purchase of NorthSide Community Bank

Advia Credit Union is pleased to announce that its merger with NorthSide Community Bank, headquartered in Gurnee, Illinois, is now ...
Marketing

GTE Financial Triumphs with Bronze Marketing Association of Credit Unions Award for Culture/Internal Branding for Compliance Week

GTE Financial, a leading credit union in Tampa Bay, was honored this month with the prestigious Bronze Marketing Association of ...
Making A Difference

Maine Credit Unions Launch Challenge to Fight Hunger

As part of their longstanding efforts, Maine credit unions are proud to announce the launch of their fifth annual $100,000 ...
Operations & HR

Corporate Central Welcomes Raghu Gandhe as Data and Analytics Architect

Corporate Central is pleased to announce the addition of Raghu Gandhe as Data and Analytics Architect. In this critical role, ...
Strategic Partnerships

myCUmortgage and FedComp Announce Strategic Partnership to Deliver Credit Union Mortgage Services

Partnership enables FedComp core system users to launch and expand mortgage services through myCUmortgage for their members
Charity Events

Teachers Federal Credit Union Sets Goal to Raise $150,000 for the American Cancer Society Making Strides Against Breast Cancer

HAUPPAUGE, N.Y. (October 1, 2024) – Teachers Federal Credit Union, one of the largest credit unions in the United States with more than $9.8 billion ...
Making A Difference

Valley First Credit Union Earns Prestigious Juntos Avanzamos Designation

MODESTO, Calif. (Oct 1, 2024) – Valley First Credit Union is proud to announce that it has obtained the distinguished Juntos Avanzamos designation. This designation ...

81 CDFI CU Grants Push CU Strategic Planning Clients’ Total to Over $1 Billion

When the Community Development Financial Institutions (CDFI) Fund announced its combined FY 2023 and 2024 Financial Assistance (FA) Awards and ...
Strategic Partnerships

Jeanne D’Arc Credit Union Partners With Arkatechture to Improve Member Experience Through Data

With Arkatechture’s help, Jeanne D’Arc Credit Union is maximizing the use of their data in order to improve the member ...
Making A Difference

Day Air Host Member Appreciation Event at Day Air Ballpark

Day Air Credit Union proudly hosted a unique Member Appreciation Event on Sunday, September 22nd, at Day Air Ballpark. More ...
Making A Difference

Habitat for Humanity works with Local Credit Unions to Build Fifth House that Credit Unions Built

Greater Texas Credit Union is one of four CUs that has been collaborating with the Austin Habitat for Humanity to ...
Making A Difference

United Federal Credit Union Pledges $85,000 for Hurricane Helene Relief Efforts in Western North Carolina

Following the devastation in western North Carolina after Hurricane Helene, United Federal Credit Union (United) has pledged $85,000 to three ...
Other

CUES CELEBRATES EXCELLENCE: ANNOUNCING 2024 AWARD WINNERS AND HALL OF FAME INDUCTEE

MADISON, WI – October 8, 2024 – CUES is proud to unveil this year’s roster of CUES Award winners, celebrating ...
Lending

Truliant #1 in SBA Origination Loans Among All Credit Unions

According to the Small Business Administration (SBA) Lender Report, Truliant Federal Credit Union is now the #1 originator in the ...
Making A Difference

Chartway and Chartway Promise Foundation Bring Hope to Seven Promise Heroes During Childhood Cancer Awareness Month

Chartway Credit Union and its charitable arm, the Chartway Promise Foundation, wrapped up a month of foundation-hosted fundraisers and credit ...
Personnel Promotions

FOR IMMEDIATE RELEASE LOYALTY CREDIT UNION NAMES PARK BROOME AS NEW PRESIDENT AND CEO

PENSACOLA, FLORIDA, – The Board of Directors of LOYALTY Credit Union proudly announces the appointment of Park Broome as its ...
Strategic Partnerships

Synergent and Partner Credit Unions Honored with Five MAC Award Wins

Synergent has received five Marketing Association of Credit Unions (MAC) Awards for creative marketing campaigns. These efforts were developed in ...
Making A Difference

Day Air Hosts Record-Breaking College Prep Night

Day Air Credit Union is proud to announce the success of its largest College Prep Night yet, held recently for ...
Making A Difference

SECU Foundation Donates $3.75 Million in Disaster Relief to Aid Western North Carolina Communities

In response to the catastrophic flooding, landslides, and widespread destruction in Western North Carolina from Hurricane Helene, the SECU Foundation ...
Strategic Partnerships

Alogent and DXC Technology Announce Strategic Collaboration to Enhance Deposit Automation and Back-Office Processing

Alogent, a global software innovator in the banking and financial services market, and DXC Technology (NYSE: DXC), a leading Fortune ...
Industry Analysis & Trends

BCU NAMED ONE OF 10 MOST RESPECTED CREDIT UNIONS IN ILLINOIS FOR 2024 BY CARDRATES

BCU is proud to announce that it has been recognized as one of the 10 Most Respected Credit Unions in ...
Marketing

SchoolsFirst Federal Credit Union Ranks Among ‘Best Credit Unions’ in Style Magazine Readers’ Choice Awards

SchoolsFirst Federal Credit Union, the largest credit union serving school employees and their families, has been recognized as one of ...
Charity Events

Truliant Foundation Contributes More Than $50,000 to Hurricane Helene Relief Efforts

Truliant Federal Credit Union and the Truliant Foundation today announced several relief efforts following Hurricane Helene’s devastation.
Personnel Promotions

Amanda Yates Tapped as AVP Payment Growth & Product Management at Greater Texas Credit Union

Greater Texas Credit Union is further strengthening its payments team to capitalize on the growing dominance of payments as the ...
Other

GTE Financial Celebrates the Return of Blue Star Insurance LLC. to Town N’ Country, Expanding Comprehensive Insurance Solutions in Tampa Bay

GTE Financial, one of Tampa Bay’s leading financial institutions, is proud to celebrate the reopening of Blue Star Insurance LLC. ...
Charity Events

Riverfront Federal Credit Union Launches Eighth Annual Awareness Makes Cents Campaign

Wyomissing, PA (October 2, 2024) – On October 1st, Riverfront Federal Credit Union (Riverfront) in Wyomissing, Pa., launched its eighth ...
Making A Difference

ACUMA Selects The Bollinger Foundation as Charitable Partner

ACUMA has selected The Bollinger Foundation as its Charitable Partner, announced by ACUMA President Peter Benjamin during the 2024 Annual ...
Other

Previewing the NASCUS State System Summit in Colorado Springs

The National Association of State Credit Union Supervisors (NASCUS) will convene its 59th annual meeting, the State System Summit (S3), ...
Technology

MICHIGAN STATE UNIVERSITY FEDERAL CREDIT UNION LEVERAGES ORIGENCE’S PLATFORMS TO STREAMLINE PROCESSES AND SUPPORT GROWTH INITIATIVES

Michigan State University Federal Credit Union (MSUFCU) partners with Origence, the leading lending technology solutions provider for credit unions, to ...
Operations & HR

ACUMA Welcomes New Board Member; Slate of Officers Approved

The American Credit Union Mortgage Association (ACUMA) has added Brandon Webb, Senior VP of Mortgage Lending at Arkansas Federal Credit ...
Operations & HR

Advia Credit Union Grows Stronger in Illinois with Completed Purchase of NorthSide Community Bank

Advia Credit Union is pleased to announce that its merger with NorthSide Community Bank, headquartered in Gurnee, Illinois, is now ...
Marketing

GTE Financial Triumphs with Bronze Marketing Association of Credit Unions Award for Culture/Internal Branding for Compliance Week

GTE Financial, a leading credit union in Tampa Bay, was honored this month with the prestigious Bronze Marketing Association of ...
Making A Difference

Maine Credit Unions Launch Challenge to Fight Hunger

As part of their longstanding efforts, Maine credit unions are proud to announce the launch of their fifth annual $100,000 ...
Operations & HR

Corporate Central Welcomes Raghu Gandhe as Data and Analytics Architect

Corporate Central is pleased to announce the addition of Raghu Gandhe as Data and Analytics Architect. In this critical role, ...
Strategic Partnerships

myCUmortgage and FedComp Announce Strategic Partnership to Deliver Credit Union Mortgage Services

Partnership enables FedComp core system users to launch and expand mortgage services through myCUmortgage for their members
Charity Events

Teachers Federal Credit Union Sets Goal to Raise $150,000 for the American Cancer Society Making Strides Against Breast Cancer

HAUPPAUGE, N.Y. (October 1, 2024) – Teachers Federal Credit Union, one of the largest credit unions in the United States with more than $9.8 billion ...
Making A Difference

Valley First Credit Union Earns Prestigious Juntos Avanzamos Designation

MODESTO, Calif. (Oct 1, 2024) – Valley First Credit Union is proud to announce that it has obtained the distinguished Juntos Avanzamos designation. This designation ...

81 CDFI CU Grants Push CU Strategic Planning Clients’ Total to Over $1 Billion

When the Community Development Financial Institutions (CDFI) Fund announced its combined FY 2023 and 2024 Financial Assistance (FA) Awards and ...
Strategic Partnerships

Jeanne D’Arc Credit Union Partners With Arkatechture to Improve Member Experience Through Data

With Arkatechture’s help, Jeanne D’Arc Credit Union is maximizing the use of their data in order to improve the member ...
Making A Difference

Day Air Host Member Appreciation Event at Day Air Ballpark

Day Air Credit Union proudly hosted a unique Member Appreciation Event on Sunday, September 22nd, at Day Air Ballpark. More ...
Making A Difference

Habitat for Humanity works with Local Credit Unions to Build Fifth House that Credit Unions Built

Greater Texas Credit Union is one of four CUs that has been collaborating with the Austin Habitat for Humanity to ...

Baker Market Update – Week in Review: February 13, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.

Vizo Financial’s 2026 Risk Management Conference to Feature Education on AI Risk, Cyber Threats & Payments Fraud

Vizo Financial Corporate Credit Union is holding its annual Risk Management Conference in Hershey, Pa., on April 22-24, 2026. Held at The Hotel Hershey, the ...

Meriwest Community Foundation Celebrates Transformative Inaugural Year of Impact

The Meriwest Community Foundation is celebrating an incredible first year of impact. From expanding financial education to supporting underserved youth, we are proud of the ...

Energy One Federal Credit Union Implements AI-Powered Calculators from Appli

Appli, a provider of AI-powered financial calculators for credit unions and community banks, announced today that Energy One Federal Credit Union has chosen Appli’s AI-powered ...

NASCUS Supports NCUA Regulatory Modernization While Urging Clarity, Consistency, and Strong Supervisory Foundations

The National Association of State Credit Union Supervisors (NASCUS) submitted three comment letters to the National Credit Union Administration (NCUA) regarding the agency’s ongoing Deregulation ...

LendKey Surpasses $8 Billion in Loan Originations, Accelerating Growth for Credit Unions and Banks Nationwide

LendKey today announced it has surpassed $8 billion in loan originations, a milestone achieved through its network of more than 400 credit unions and community ...
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