The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Moving Members Out Of A Debt Cycle
California Credit Union
A member reached out to us feeling overwhelmed by mounting credit card debt. With interest rates ranging from 17.99% to 27%, her minimum payments barely made a dent, keeping her trapped in a cycle of high-interest debt. After listening to her concerns and reviewing her situation, our team suggested a personal loan to consolidate her […]
Homeownership Education Sparks Generational Change
A member successfully used GLCU’s homebuyer education and counseling program to reach her goal of becoming a first-time homeowner. She wanted a two-flat unit for her and her daughters. She wanted control over her living comfort. GLCU worked with the member to set a budget, improve her credit, and change her behavior. She eventually was […]
A Twinkie Can Save A Life
A TDECU Member sent us this heartwarming letter: “I came to the bank to do my usual business on Thursday morning. Rocio was a wonderful person. It was my birthday and she gave me a Hostess Twinkie as a small gift. I am an insulin-dependent diabetic, and I was doing some charity work when my […]
Marine Hockey Team Builds Brotherhood
Navy Federal Credit Union
Marine Tyler Bluder revived a Marine Corps hockey team in 2016 to reconnect veterans through the sport they love. Now, the team — made up of Marines, Navy Corpsmen, and active-duty service members from across the globe — heads into the season with deeper bonds and stronger support, thanks in part to Navy Federal Credit […]
Helping Members Achieve Business Dreams
Navy Federal Credit Union
Bruce Reschke discovered his passion for hands-on work at 16, when he got a summer job at an electric motor repair shop in Jacksonville, FL. Over nearly three decades, Bruce climbed the corporate ladder, eventually making his way to a sales position at Westside Electric, a veteran-owned company that offers electric motor repairs, new motor sales, […]
Compassion Meets Credit
Our call center representative, Marcela, helped a non-member trying to take over his ill brother’s auto loan. When the member passed away without a will, Marcela coordinated with our collections team to pause repossession and support the grieving family. She then helped the sister become a member and secure a personal loan to retain the […]
Day Air Named Best Lending Institution in Dayton
United States Senate Federal Credit Union Appoints Ricardo Pineres as Chief Risk Officer
Root Out Hunger- Playing What You Want, So Kids Can Eat What They Need 2024
Teachers Federal Credit Union Donates $340,000 To Cohen Children’s Medical Center
Baker Market Update – Week in Review: August 9, 2024
Eltropy’s AI Heads to Shark Tank at LSCU VISION Conference
Sound Credit Union Raises $16,000 for Financial Beginnings in Annual Charity Auction
Valley First Credit Union Appoints Mary Roberts as New Chief Financial Officer
Teachers Federal Credit Union Appoints Scott Gyllensten As Chief Risk Officer.
Clearwater Credit Union Introduces Montana’s First Clean Energy CD
Advia Credit Union Launches Annual School Supply Drive
Day Air Announces Innovative 7.5% APY* Savings Product
Corporate Central Proudly Sponsors Tunnel to Towers Run & Walk Event, Honoring Heroes and Supporting Communities
New Centra location in Zionsville, IN now open
CUSO’s Health Insurance Agency Expands, Hires Sam Boore as Employee Benefits Executive
Four San Diego County Schools Selected to Receive Grants from Program Powered by SchoolsFirst FCU
Velera’s TriVerity Announces Integrated Partnership with AKUVO
Registration Now Open for CUES’ Milestone 30th CEO Institute Program
NASCUS Unveils an Expansion of the New Credit Union Examiner Training Program
ORIGENCE ANNOUNCES NEW ASSOCIATE BOARD MEMBERS
Town & Country Credit Union Selects Kalli Schell as President/CEO
Redwood Credit Union Names Kashi Moore-Stallworth Senior Vice President of People
GTE Financial Donates More Than 23K To Metro Inclusive Health, Supports DEI and Pride All Year Long
COCC Executes Strategic Partnership to Deliver Clover® State-of-the-art Merchant Services
Perfect Alignment: How COCC’s Client Success Team Powers Community Financial Institutions Through Strategic Innovation
Baker Market Update – Week in Review: July 26, 2024
Education Foundation for California Schools Raises an Estimated $160,000 During Annual Golf Tournament Fundraiser
SchoolsFirst Federal Credit Union Team Raises $56,390 for CHOC Walk in the Park 2024
BECU Expands Services in Spokane with New Neighborhood Financial Center in South Hill
myCUES Dashboard Gets Smarter: CUES Announces Upgrade Powered by Amazon Web Services
Day Air Named Best Lending Institution in Dayton
United States Senate Federal Credit Union Appoints Ricardo Pineres as Chief Risk Officer
Root Out Hunger- Playing What You Want, So Kids Can Eat What They Need 2024
Teachers Federal Credit Union Donates $340,000 To Cohen Children’s Medical Center
Baker Market Update – Week in Review: August 9, 2024
Eltropy’s AI Heads to Shark Tank at LSCU VISION Conference
Sound Credit Union Raises $16,000 for Financial Beginnings in Annual Charity Auction
Valley First Credit Union Appoints Mary Roberts as New Chief Financial Officer
Teachers Federal Credit Union Appoints Scott Gyllensten As Chief Risk Officer.
Clearwater Credit Union Introduces Montana’s First Clean Energy CD
Advia Credit Union Launches Annual School Supply Drive
Day Air Announces Innovative 7.5% APY* Savings Product
Corporate Central Proudly Sponsors Tunnel to Towers Run & Walk Event, Honoring Heroes and Supporting Communities
New Centra location in Zionsville, IN now open
CUSO’s Health Insurance Agency Expands, Hires Sam Boore as Employee Benefits Executive
Four San Diego County Schools Selected to Receive Grants from Program Powered by SchoolsFirst FCU
Velera’s TriVerity Announces Integrated Partnership with AKUVO
Registration Now Open for CUES’ Milestone 30th CEO Institute Program
NASCUS Unveils an Expansion of the New Credit Union Examiner Training Program
ORIGENCE ANNOUNCES NEW ASSOCIATE BOARD MEMBERS
Town & Country Credit Union Selects Kalli Schell as President/CEO
Redwood Credit Union Names Kashi Moore-Stallworth Senior Vice President of People
GTE Financial Donates More Than 23K To Metro Inclusive Health, Supports DEI and Pride All Year Long
COCC Executes Strategic Partnership to Deliver Clover® State-of-the-art Merchant Services
Perfect Alignment: How COCC’s Client Success Team Powers Community Financial Institutions Through Strategic Innovation
Baker Market Update – Week in Review: July 26, 2024
Education Foundation for California Schools Raises an Estimated $160,000 During Annual Golf Tournament Fundraiser
SchoolsFirst Federal Credit Union Team Raises $56,390 for CHOC Walk in the Park 2024
BECU Expands Services in Spokane with New Neighborhood Financial Center in South Hill
myCUES Dashboard Gets Smarter: CUES Announces Upgrade Powered by Amazon Web Services
ICUL Names Congressman Darin LaHood as 2025 Federal Credit Union Legislative Champion
SECU Foundation Awards $500,000 Grant to Feeding the Carolinas to Support Expanded Food Access During Holiday Season
Corporate Central Promotes Sierra Randall and Alexis Dohm to Member Experience Specialists
BCU Named A Computerworld 2026 Best Place To Work In IT
ALM First Promotes Sherwin to Principal, Adds New Role for Haley
Baker Market Update – Week in Review: December 19, 2025