The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Family Fraud Stopped In Its Tracks
Valerie’s keen instincts and dedication to member safety were on full display when a longtime Patelco Credit Union member called about closing a CD. Sensing something was off, Valerie uncovered multiple fraudulent attempts, including impersonation. She immediately locked the member’s account, filed reports with Adult Protective Services and the San Ramon Police, and successfully prevented […]
A Late Notice Ultimately Provides Peace Of Mind
A Patelco Credit Union member contacted us after receiving a late notice on her auto loan. She believed she was still under a temporary loan modification, but it had expired in May 2025. I explained that a letter had been sent notifying her of the expiration and the return to her original payment amount. The […]
Support Beyond Financial Recovery
Living alone and undergoing cancer treatment, an elderly Patelco Credit Union member fell victim to a spoofing scam. When she came into the branch in May, a Patelco employee helped her dispute the fraudulent transactions and recover her funds. To protect her going forward, we restricted her online banking and set her up with Call-24 […]
From 540 To 710: A Credit Repair Success Story
When I walked into Patelco Credit Union three years ago, my credit score was 540 and I had 11 accounts in collections. I had no financial literacy. I didn’t know what ‘credit’ meant, nor did I know how to effectively repair my credit to attain my financial goals. At that time, my knowledge base as […]
Small Adjustments Make A Big Impact
At Patelco, our mission is to help members thrive through life’s financial challenges, and one member’s story highlights the power of personalized service. She had been consistently incurring a $13.23 monthly late fee due to a misaligned due date. By adjusting her payment schedule to match her income cycle, we eliminated those fees. The member […]
A Business Owner Puts Her Best Face Forward
Lake Trust Credit Union
Jessie Hayes is passionate about helping people feel and look their best. After building her business, Skinphorea Facial Bar & Acne Clinic, from the ground up, she was ready to expand. But then the COVID-19 pandemic hit. Jessie urgently needed additional funds to fulfill inventory and brave the challenges of owning a small business during […]
GreenState teams up with local Brewery to make a greener Iowa
Big Grove Brewery and GreenState Credit Union have announced the release of the fourth annual A Greener State of Mind, ...
1st MidAmerica Credit Union Delivers $30,000 in Grant Funds
1st MidAmerica Credit Union delivered $30,000 in grant funds to local small businesses in partnership with the Federal Home Loan ...
Baker Market Update – Week in Review: September 13, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
SchoolsFirst Federal Credit Union Supports Successful Education Program at CSU Long Beach
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Eltropy and Sync 1 Systems Announce Integration to Streamline Loan Origination for Community Financial Institutions
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced an integration with Sync 1 Systems, a ...
United Federal Credit Union Celebrates Allentown Branches, New Regional Market with Ribbon Cutting Ceremony
United Federal Credit Union (United) celebrated its newest region in Allentown, Pennsylvania with a ribbon cutting ceremony on Tuesday, September ...
SouthLight Healthcare Awarded $500,000 Grant to Help Expand Access to Outpatient Treatment Services
– SECU Foundation awarded a $500,000 grant to SouthLight Healthcare, one of the area’s leading non-profit providers of outpatient and ...
Alloya’s Leadership Symposium Celebrates its Tenth Year in Nashville
Alloya Corporate Federal Credit Union proudly celebrated the tenth anniversary of its Credit Union Leadership Symposium in Nashville, Tennessee last ...
SECU Foundation Supports Disaster Preparedness with $250,000 Contribution to Feeding the Carolinas
SECU Foundation has awarded a $250,000 grant to Feeding the Carolinas (FTC) for the non-profit’s disaster preparedness efforts in North ...
UMassFive Donates Thousands of Personal Care Items to Local Survival Centers
UMassFive College Federal Credit Union is thrilled to announce the success of its personal care items drive, which was held ...
United Federal Credit Union Recognized as Global Workplace Leader
Already recognized as one of the Top 100 Workplaces in North America, United Federal Credit Union has earned a new ...
Baker Market Update – Week in Review: September 06, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
CU Student Choice and Directions Credit Union Offer New Financing Option for Aviation Maintenance Trainees
CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced that it has collaborated ...
Sound Credit Union and UW Tacoma’s Milgard Center for Business Analytics Announce Statewide FinTech Competition
For the fourth consecutive year, Sound Credit Union (Sound) and the University of Washington Tacoma’s (UWT) Milgard Center for Business Analytics are inviting entrepreneurs to ...
Callahan & Associates’ Announces New 2025 CreditUnions.com Media Kit
Callahan & Associates, a trusted leader in the credit union industry for nearly 40 years, is pleased to announce the release of its 2025 Media ...
Redwood Credit Union Welcomes Susanne Miller as Senior Vice President of Accounting and Finance
Susanne Miller has been hired as the new senior vice president over Accounting and Finance for Redwood Credit Union.
State Employees Association of North Carolina (SEANC) Announces its Endorsement of SECU’s Board-Nominated Candidates Citing Their Representation for State Employees
The State Employees Association of North Carolina has announced its support and endorsement for Robert Brinson, Mark Fleming, Stelfanie Williams, ...
Eltropy Leadership Summit 2024 Concludes, Highlighting Community Focus and Financial Security in an AI Era
The third annual Eltropy Leadership Summit, held August 26-28, 2024, at the Sundance Mountain Resort in Utah, has concluded, leaving ...
ASA and Sharetec Partner to Transform Credit Union, Fintech Collaboration
ASA, an embedded App Store as a Service provider, today announced a long-term strategic partnership with Sharetec, a web-based core ...
GTE Financial Celebrates Excellence: Dr. Traci’s House Among Top 15 Finalists At Inaugural Business Ambassador Awards
GTE Financial is dedicated to providing financial solutions, personalized service, and exceptional value to small businesses. The Business Ambassador Awards ...
UMassFive Voted ‘Best Credit Union’ and More in Local Reader Polls
UMassFive is once again proud to be honored with the title of Best Credit Union in The Valley Advocate’s annual ...
Baker Market Update – Week in Review: August 30, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
SchoolsFirst Federal Credit Union Donates 2,925 Filled Backpacks to 12 County Offices of Education Throughout California
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Alogent’s Unify Platform Wins TAG Fintech ADVANCE Award for Innovation in Enterprise Deposits Automation
Alogent is proud to announce that its Unify platform has received the TAG Fintech ADVANCE Award, highlighting its leadership in ...
Gulf Winds Supports Escambia County Alabama Area Agency on Aging
I am sharing news about a gift Gulf Winds Credit Union recently made to the Escambia County Area Agency on ...
United Federal Credit Union Names New Mortgage Advisor in Minden
United Federal Credit Union (United) is pleased to announce the promotion of Natalie Dufty to Mortgage Advisor in Minden. Dufty ...
SchoolsFirst Federal Credit Union Receives Four National Awards for Financial Education Initiatives from Credit Union Financial Education Network
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
GreenState Credit Union announces new CFO
GreenState has promoted Heather Stumpf to Chief Financial Officer.
Corporate Central Announces Economic Outlook Conference with Keynote Speaker Kim Lear
Corporate Central is excited to announce its highly anticipated Economic Outlook Conference, scheduled for Thursday, September 12, at The Ingleside ...
Credit Union Fans Raise Over $38,000 at Credit Union Day at the Ballpark
On Sunday, August 11, Corporate Central and The Wisconsin Credit Union League hosted Credit Union Day at the Ballpark, a ...
GreenState teams up with local Brewery to make a greener Iowa
Big Grove Brewery and GreenState Credit Union have announced the release of the fourth annual A Greener State of Mind, ...
1st MidAmerica Credit Union Delivers $30,000 in Grant Funds
1st MidAmerica Credit Union delivered $30,000 in grant funds to local small businesses in partnership with the Federal Home Loan ...
Baker Market Update – Week in Review: September 13, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
SchoolsFirst Federal Credit Union Supports Successful Education Program at CSU Long Beach
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Eltropy and Sync 1 Systems Announce Integration to Streamline Loan Origination for Community Financial Institutions
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced an integration with Sync 1 Systems, a ...
United Federal Credit Union Celebrates Allentown Branches, New Regional Market with Ribbon Cutting Ceremony
United Federal Credit Union (United) celebrated its newest region in Allentown, Pennsylvania with a ribbon cutting ceremony on Tuesday, September ...
SouthLight Healthcare Awarded $500,000 Grant to Help Expand Access to Outpatient Treatment Services
– SECU Foundation awarded a $500,000 grant to SouthLight Healthcare, one of the area’s leading non-profit providers of outpatient and ...
Alloya’s Leadership Symposium Celebrates its Tenth Year in Nashville
Alloya Corporate Federal Credit Union proudly celebrated the tenth anniversary of its Credit Union Leadership Symposium in Nashville, Tennessee last ...
SECU Foundation Supports Disaster Preparedness with $250,000 Contribution to Feeding the Carolinas
SECU Foundation has awarded a $250,000 grant to Feeding the Carolinas (FTC) for the non-profit’s disaster preparedness efforts in North ...
UMassFive Donates Thousands of Personal Care Items to Local Survival Centers
UMassFive College Federal Credit Union is thrilled to announce the success of its personal care items drive, which was held ...
United Federal Credit Union Recognized as Global Workplace Leader
Already recognized as one of the Top 100 Workplaces in North America, United Federal Credit Union has earned a new ...
Baker Market Update – Week in Review: September 06, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
CU Student Choice and Directions Credit Union Offer New Financing Option for Aviation Maintenance Trainees
CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced that it has collaborated ...
Sound Credit Union and UW Tacoma’s Milgard Center for Business Analytics Announce Statewide FinTech Competition
For the fourth consecutive year, Sound Credit Union (Sound) and the University of Washington Tacoma’s (UWT) Milgard Center for Business Analytics are inviting entrepreneurs to ...
Callahan & Associates’ Announces New 2025 CreditUnions.com Media Kit
Callahan & Associates, a trusted leader in the credit union industry for nearly 40 years, is pleased to announce the release of its 2025 Media ...
Redwood Credit Union Welcomes Susanne Miller as Senior Vice President of Accounting and Finance
Susanne Miller has been hired as the new senior vice president over Accounting and Finance for Redwood Credit Union.
State Employees Association of North Carolina (SEANC) Announces its Endorsement of SECU’s Board-Nominated Candidates Citing Their Representation for State Employees
The State Employees Association of North Carolina has announced its support and endorsement for Robert Brinson, Mark Fleming, Stelfanie Williams, ...
Eltropy Leadership Summit 2024 Concludes, Highlighting Community Focus and Financial Security in an AI Era
The third annual Eltropy Leadership Summit, held August 26-28, 2024, at the Sundance Mountain Resort in Utah, has concluded, leaving ...
ASA and Sharetec Partner to Transform Credit Union, Fintech Collaboration
ASA, an embedded App Store as a Service provider, today announced a long-term strategic partnership with Sharetec, a web-based core ...
GTE Financial Celebrates Excellence: Dr. Traci’s House Among Top 15 Finalists At Inaugural Business Ambassador Awards
GTE Financial is dedicated to providing financial solutions, personalized service, and exceptional value to small businesses. The Business Ambassador Awards ...
UMassFive Voted ‘Best Credit Union’ and More in Local Reader Polls
UMassFive is once again proud to be honored with the title of Best Credit Union in The Valley Advocate’s annual ...
Baker Market Update – Week in Review: August 30, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
SchoolsFirst Federal Credit Union Donates 2,925 Filled Backpacks to 12 County Offices of Education Throughout California
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Alogent’s Unify Platform Wins TAG Fintech ADVANCE Award for Innovation in Enterprise Deposits Automation
Alogent is proud to announce that its Unify platform has received the TAG Fintech ADVANCE Award, highlighting its leadership in ...
Gulf Winds Supports Escambia County Alabama Area Agency on Aging
I am sharing news about a gift Gulf Winds Credit Union recently made to the Escambia County Area Agency on ...
United Federal Credit Union Names New Mortgage Advisor in Minden
United Federal Credit Union (United) is pleased to announce the promotion of Natalie Dufty to Mortgage Advisor in Minden. Dufty ...
SchoolsFirst Federal Credit Union Receives Four National Awards for Financial Education Initiatives from Credit Union Financial Education Network
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
GreenState Credit Union announces new CFO
GreenState has promoted Heather Stumpf to Chief Financial Officer.
Corporate Central Announces Economic Outlook Conference with Keynote Speaker Kim Lear
Corporate Central is excited to announce its highly anticipated Economic Outlook Conference, scheduled for Thursday, September 12, at The Ingleside ...
Credit Union Fans Raise Over $38,000 at Credit Union Day at the Ballpark
On Sunday, August 11, Corporate Central and The Wisconsin Credit Union League hosted Credit Union Day at the Ballpark, a ...
Xpress Data Inc. hires Kirk Drake as new President
Xpress Data Inc. hires Kirk Drake as new President. Drake brings decades of experience in credit unions and technology strategy and has been consulting with ...
Catherine Bryant and Jonah Kaufman of Coastal Wealth Management Recognized as Distinguished Financial Professionals by LPL Financial
Catherine Bryant and Jonah Kaufman, Wealth Advisors at Coastal Wealth Management in Raleigh, have earned a place among LPL Financials’ Ascent Club Program for 2025 ...
Credit Unions Gain Edge with New CashBack+ Credit Card Rewards
New York, NY – February 25, 2025 – Prizeout, the leader in advertising and financial technology, today announced the launch of its Credit Card Rewards ...
ICUL Launches “Credit Unions in Action” to Showcase Statewide Community Impact
The Illinois Credit Union League has opened our inaugural Credit Unions in Action (CUIA) data collection initiative, and we’re excited to begin gathering 2025 community ...
Apple Federal Credit Union Partners with Quavo to Modernize Dispute Operations and Elevate Member Experience
Quavo, Inc. (“Quavo”), the proven AI disputes technology partner and leading strategic advisor for financial institutions, has announced a new partnership with Apple Federal Credit ...
Wings Credit Union Signs with Corelation, Selecting KeyStone to Elevate Its Future
Wings Credit Union has signed with Corelation, confirming their decision to select the KeyStone core to power what is a newly combined cooperative following a ...