The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Turning A Crash Into Confidence

Lake Trust Credit Union

Early one morning, 18-year-old Kadence was taking a familiar drive on her way to her job at a local animal shelter. Suddenly, three deer jumped out onto the road. Kadence swerved to avoid the first two but unfortunately hit the third. After pulling off the road and calling for help, she realized her car was […]

A Member Finds Financial Relief And Confidence

When Susan walked into GreenState’s Urbandale branch, she was looking for a way to ease the burden of high interest credit card debt. That’s when Sarah, a member service associate, stepped in to make a meaningful difference. Sarah carefully reviewed Susan’s situation and helped her transfer a balance from a credit card with a 24.9% […]

Help To Grow From 2 Employees To 22

Greylock Federal Credit Union

Many people dream of starting their own business. Charliston Santos brought his dream to the Berkshires of Western Massachusetts. But to make his dream a reality, Charliston needed a financial partner. Here, Charliston shares his story of how finding Greylock Federal Credit Union was key to his success. I own C & A Cleaning Services. […]

Expertise Adds Confidence To A Last-Minute Decision

When GreenState member Jill reached out with a last-minute decision to invest in a certificate of deposit and an investor money market, Zac didn’t just process the request — he turned it into an opportunity to build clarity and confidence. Taking the time to understand Jill’s goals, Zac walked through every detail of the investment […]

Service That Builds Trust And Friendship

When Ric reached out to review his loans, he expected a straightforward financial conversation. What he experienced instead was the kind of personalized care that defines GreenState Credit Union. Simon took the time to walk Ric through his payment options for two existing loans, patiently explaining how each choice would impact his budget and future […]

Entrepreneurship And Enchiladas

Rosa and Aurelio T. have the highest standards when it comes to cooking up delicious Mexican food. Since opening Mi Madre’s Restaurant in East Austin in 1990, the couple has insisted on using only the best ingredients to produce excellent meals for generations of Austinites. “Mr. T and Mama T,” as they are known to […]

Strategic Partnerships

Alogent and Mitek Announce Partnership to Tackle Ballooning Check Fraud Epidemic

Alogent and Mitek announce an expanded. Alogent will integrate Mitek’s Check Fraud Defender (CFD) into its web-based enterprise deposits automation ...
Charity Events

Hunter Pence’s Healthy Planet Project and Redwood Credit Union Team Up to Beautify San Francisco School

Redwood Credit Union recently teamed up with former San Francisco Giants All-Star Hunter Pence’s Healthy Planet Project to create a ...
New Product Releases

GTE Financial Launches Student Perks Program To Offer Rewards To Young Members

GTE Financial is happy to launch its new Student Perks program for members 16 and up. Student Perks is a ...
Charity Events

TowerCares Foundation Awards $150,000 in College Scholarships

Recent high school graduate Ashley Doyle will enter her freshman year at Virginia Commonwealth University this fall with an extra ...
Other

GTE Financial Garners Prestigious 2024 Aetna Workplace Well-being Platinum Award

GTE Financial is thrilled to announce its latest achievement—the prestigious Platinum Aetna Workplace Well-being Award. This recognition highlights the credit ...
Charity Events

Gulf Winds Champions Children’s Health with Sponsorship of 2024 Cat Country Cares for Kids Radiothon in Partnership with Ascension Sacred Heart Foundation

On Friday, August 16, Gulf Winds Credit Union sponsored Cat Country’s 2024 Radiothon in partnership with the Ascension Sacred Heart ...
Operations & HR

LGE Community Credit Union Named a 2024 AJC Top Workplace

LGE Community Credit Union is proud to announce that it has been recognized as a Top Workplace by The Atlanta ...
Charity Events

Gulf Winds Credit Union Donates to United Fund of Atmore and Brewton

The Gulf Winds Cares Foundation recently made gifts to United Fund Atmore in Atmore, Alabama, and United Fund Brewton in ...
Other

St. Cloud Financial Credit Union announces strategic investment into DaLand CUSO

St. Cloud Financial Credit Union (SCFCU) is excited to announce its strategic investment in DaLand CUSO. This investment, alongside minority ...
Strategic Partnerships

Peach State Credit Union and Pinnacle Credit Union Announce Merger

Members of Pinnacle Credit Union have voted in favor of merging with Peach State Federal Credit Union during a Special ...
Making A Difference

SchoolsFirst Federal Credit Union Sponsors Joan Nelson Award Scholarship in San Diego County

SchoolsFirst Federal Credit Union, the largest credit union serving school employees and their families, has partnered with the San Diego ...
Technology

Alogent Named Finalist for TAG Fintech ADVANCE Awards, Highlighting Innovation in Enterprise Deposits Automation

Alogent proudly announces that its Unify platform was named a finalist for the TAG Fintech ADVANCE Awards. Unify, a deposits ...
Marketing

Eltropy Climbs to No. 438 on Inc. 5000 Fastest-Growing Companies List for 2024

Eltropy has secured the rank of No. 438 on the Inc. 5000 for 2024, marking a significant climb from its ...
Strategic Partnerships

American Heritage Credit Union Receives 2024 Tekkie Award for Application of Data and Innovation

American Heritage Credit Union (“American Heritage”) has received a 2024 Tekkie Award for Innovation from Finopotamus, recognizing its use of ...
Making A Difference

Inspiration and Dedication: GTE Financial Awards $81,000 In Scholarships To 27 Aspiring Students and $1,039,000 Since 2012

In an enduring commitment to the development of future students, GTE Financial is proud to announce the awarding of $81,000 ...
Making A Difference

LGE Foundation donates $20,000 to nonprofits in northwest Georgia

The LGE Community Outreach Foundation recently presented a total of $20,000 to four nonprofit organizations in northwest Georgia as part ...
Other

CUES and Currency Marketing Announce Finalists for Prestigious Emerging Leader Title

CUES and partner Currency Marketing are pleased to announce the Five Finalists selected to compete for the title of 2024 ...
Industry Analysis & Trends

VISA OLYMPIC GAMES PARIS 2024 SWEEPSTAKES FOR BCU – GOLD, SILVER, BRONZE WINNERS ANNOUNCED

Thanks to Visa, BCU is delighted to announce the winners of the Visa Olympic Games Paris 2024 sweepstakes for BCU. ...
Industry Analysis & Trends

Small But Mighty: Webinar to Offer Insight into Turning Challenges of Small Credit Unions into Advantages

Support EXP will host a webinar on Wednesday, August 28th, at 2:00 pm (Eastern) exploring what credit unions with limited ...
Making A Difference

$350,000 Grant from SECU Foundation Helps Expand Access to Healthcare Services in Mecklenburg County

A $350,000 grant from SECU Foundation will help Care Ring significantly expand its comprehensive healthcare services for low-income and uninsured ...
Strategic Partnerships

North Bay CU Chooses Sharetec for Its Innovation & Open API

Sharetec, a leading provider of cutting-edge credit union technology solutions, announced its new partnership with North Bay Credit Union (CU), ...
Other

Day Air Named Best Lending Institution in Dayton

Day Air Credit Union is proud to announce that it has been named the Best Lending Institution in Dayton in ...
Operations & HR

United States Senate Federal Credit Union Appoints Ricardo Pineres as Chief Risk Officer

The United States Senate Federal Credit Union (USSFCU) is pleased to announce the appointment of Ricardo Pineres as the new ...
Making A Difference

Root Out Hunger- Playing What You Want, So Kids Can Eat What They Need 2024

Sound Credit Union (Sound) teamed up with 96.5 Jack-FM to combat child hunger in Washington state, donating over $52,000 to Food Lifeline.
Making A Difference

Teachers Federal Credit Union Donates $340,000 To Cohen Children’s Medical Center

Teachers Federal Credit Union, one of the largest credit unions in the United States with $9.8 billion assets and more than 460,000 members, proudly announced ...
Industry Analysis & Trends

Baker Market Update – Week in Review: August 9, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Industry Analysis & Trends

Eltropy’s AI Heads to Shark Tank at LSCU VISION Conference

Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), is proud to announce that Saahil Kamath, Head of ...
Making A Difference

Sound Credit Union Raises $16,000 for Financial Beginnings in Annual Charity Auction

Sound Credit Union (Sound) is proud to announce the results of its annual charity auction benefiting Financial Beginnings, – a nonprofit dedicated to strengthening communities ...
Personnel Promotions

Valley First Credit Union Appoints Mary Roberts as New Chief Financial Officer

Valley First Credit Union, a leading member-owned, not-for-profit financial cooperative with $1.02 billion in assets, is thrilled to announce the appointment of Mary Roberts as ...
Personnel Promotions

Teachers Federal Credit Union Appoints Scott Gyllensten As Chief Risk Officer.

Teachers Federal Credit Union, one of the largest credit unions in the United States with $9.8 billion in assets and more than 470,000 members nationwide, ...
Strategic Partnerships

Alogent and Mitek Announce Partnership to Tackle Ballooning Check Fraud Epidemic

Alogent and Mitek announce an expanded. Alogent will integrate Mitek’s Check Fraud Defender (CFD) into its web-based enterprise deposits automation ...
Charity Events

Hunter Pence’s Healthy Planet Project and Redwood Credit Union Team Up to Beautify San Francisco School

Redwood Credit Union recently teamed up with former San Francisco Giants All-Star Hunter Pence’s Healthy Planet Project to create a ...
New Product Releases

GTE Financial Launches Student Perks Program To Offer Rewards To Young Members

GTE Financial is happy to launch its new Student Perks program for members 16 and up. Student Perks is a ...
Charity Events

TowerCares Foundation Awards $150,000 in College Scholarships

Recent high school graduate Ashley Doyle will enter her freshman year at Virginia Commonwealth University this fall with an extra ...
Other

GTE Financial Garners Prestigious 2024 Aetna Workplace Well-being Platinum Award

GTE Financial is thrilled to announce its latest achievement—the prestigious Platinum Aetna Workplace Well-being Award. This recognition highlights the credit ...
Charity Events

Gulf Winds Champions Children’s Health with Sponsorship of 2024 Cat Country Cares for Kids Radiothon in Partnership with Ascension Sacred Heart Foundation

On Friday, August 16, Gulf Winds Credit Union sponsored Cat Country’s 2024 Radiothon in partnership with the Ascension Sacred Heart ...
Operations & HR

LGE Community Credit Union Named a 2024 AJC Top Workplace

LGE Community Credit Union is proud to announce that it has been recognized as a Top Workplace by The Atlanta ...
Charity Events

Gulf Winds Credit Union Donates to United Fund of Atmore and Brewton

The Gulf Winds Cares Foundation recently made gifts to United Fund Atmore in Atmore, Alabama, and United Fund Brewton in ...
Other

St. Cloud Financial Credit Union announces strategic investment into DaLand CUSO

St. Cloud Financial Credit Union (SCFCU) is excited to announce its strategic investment in DaLand CUSO. This investment, alongside minority ...
Strategic Partnerships

Peach State Credit Union and Pinnacle Credit Union Announce Merger

Members of Pinnacle Credit Union have voted in favor of merging with Peach State Federal Credit Union during a Special ...
Making A Difference

SchoolsFirst Federal Credit Union Sponsors Joan Nelson Award Scholarship in San Diego County

SchoolsFirst Federal Credit Union, the largest credit union serving school employees and their families, has partnered with the San Diego ...
Technology

Alogent Named Finalist for TAG Fintech ADVANCE Awards, Highlighting Innovation in Enterprise Deposits Automation

Alogent proudly announces that its Unify platform was named a finalist for the TAG Fintech ADVANCE Awards. Unify, a deposits ...
Marketing

Eltropy Climbs to No. 438 on Inc. 5000 Fastest-Growing Companies List for 2024

Eltropy has secured the rank of No. 438 on the Inc. 5000 for 2024, marking a significant climb from its ...
Strategic Partnerships

American Heritage Credit Union Receives 2024 Tekkie Award for Application of Data and Innovation

American Heritage Credit Union (“American Heritage”) has received a 2024 Tekkie Award for Innovation from Finopotamus, recognizing its use of ...
Making A Difference

Inspiration and Dedication: GTE Financial Awards $81,000 In Scholarships To 27 Aspiring Students and $1,039,000 Since 2012

In an enduring commitment to the development of future students, GTE Financial is proud to announce the awarding of $81,000 ...
Making A Difference

LGE Foundation donates $20,000 to nonprofits in northwest Georgia

The LGE Community Outreach Foundation recently presented a total of $20,000 to four nonprofit organizations in northwest Georgia as part ...
Other

CUES and Currency Marketing Announce Finalists for Prestigious Emerging Leader Title

CUES and partner Currency Marketing are pleased to announce the Five Finalists selected to compete for the title of 2024 ...
Industry Analysis & Trends

VISA OLYMPIC GAMES PARIS 2024 SWEEPSTAKES FOR BCU – GOLD, SILVER, BRONZE WINNERS ANNOUNCED

Thanks to Visa, BCU is delighted to announce the winners of the Visa Olympic Games Paris 2024 sweepstakes for BCU. ...
Industry Analysis & Trends

Small But Mighty: Webinar to Offer Insight into Turning Challenges of Small Credit Unions into Advantages

Support EXP will host a webinar on Wednesday, August 28th, at 2:00 pm (Eastern) exploring what credit unions with limited ...
Making A Difference

$350,000 Grant from SECU Foundation Helps Expand Access to Healthcare Services in Mecklenburg County

A $350,000 grant from SECU Foundation will help Care Ring significantly expand its comprehensive healthcare services for low-income and uninsured ...
Strategic Partnerships

North Bay CU Chooses Sharetec for Its Innovation & Open API

Sharetec, a leading provider of cutting-edge credit union technology solutions, announced its new partnership with North Bay Credit Union (CU), ...
Other

Day Air Named Best Lending Institution in Dayton

Day Air Credit Union is proud to announce that it has been named the Best Lending Institution in Dayton in ...
Operations & HR

United States Senate Federal Credit Union Appoints Ricardo Pineres as Chief Risk Officer

The United States Senate Federal Credit Union (USSFCU) is pleased to announce the appointment of Ricardo Pineres as the new ...
Making A Difference

Root Out Hunger- Playing What You Want, So Kids Can Eat What They Need 2024

Sound Credit Union (Sound) teamed up with 96.5 Jack-FM to combat child hunger in Washington state, donating over $52,000 to Food Lifeline.
Making A Difference

Teachers Federal Credit Union Donates $340,000 To Cohen Children’s Medical Center

Teachers Federal Credit Union, one of the largest credit unions in the United States with $9.8 billion assets and more than 460,000 members, proudly announced ...
Industry Analysis & Trends

Baker Market Update – Week in Review: August 9, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Industry Analysis & Trends

Eltropy’s AI Heads to Shark Tank at LSCU VISION Conference

Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), is proud to announce that Saahil Kamath, Head of ...
Making A Difference

Sound Credit Union Raises $16,000 for Financial Beginnings in Annual Charity Auction

Sound Credit Union (Sound) is proud to announce the results of its annual charity auction benefiting Financial Beginnings, – a nonprofit dedicated to strengthening communities ...
Personnel Promotions

Valley First Credit Union Appoints Mary Roberts as New Chief Financial Officer

Valley First Credit Union, a leading member-owned, not-for-profit financial cooperative with $1.02 billion in assets, is thrilled to announce the appointment of Mary Roberts as ...
Personnel Promotions

Teachers Federal Credit Union Appoints Scott Gyllensten As Chief Risk Officer.

Teachers Federal Credit Union, one of the largest credit unions in the United States with $9.8 billion in assets and more than 470,000 members nationwide, ...

Freedom Bank Selects Square 1 Credit Suite by Suntell

Suntell, a leading provider of loan origination software for commercial and agricultural lending, is pleased to announce that Freedom Bank, located in Indiana, has selected ...

TAPP Engine’s 9Squid Private Markets: First to Democratize Securitization for All Credit Unions*

TAPP Engine has launched 9Squid Private Markets*, an AI-powered securitization platform built to help credit unions of all sizes access institutional capital without the traditional ...

Education Foundation for California Schools Awards $280,000 in Grants to California Educators

The Education Foundation for California Schools, a nonprofit created by SchoolsFirst Federal Credit Union and the Orange County Department of Education, awarded 95 grants to ...

OCCU PRESIDENT & CEO NEUMANN RETIRING; SCHUMACHER TO TAKE REINS

OCCU President & CEO Ron Neumann has announced his retirement and the OCCU Board of Directors has unanimously selected current OCCU Executive Vice President Gregory ...

First Independent Bank Selects Square 1 Credit Suite by Suntell

Suntell, a leading provider of loan origination software for commercial and agricultural lending, announced that First Independent Bank has selected the Square 1 Credit Suite ...

PARK COMMUNITY CREDIT UNION FOUNDATION ANNOUNCES $97,960 IN GRANTS THROUGH PATHWAYS TO PROSPERITY PROGRAM

Louisville, KY- Park Community Credit Union Foundation is proud to announce the recipients of its 2025 Pathways to Prosperity grants. Announced at the annual Friendsgiving ...
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