The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Cowboy Pools Helps Everybody Cool Off
When quarantine halted their plans for a big wedding in April 2020, Aaron W. and Amanda S. repurposed their wedding fund to launch a new business. That summer, they started Cowboy Pools, of which they are now co-founders and operators. The company sells and installs chic, low-cost backyard pools designed with galvanized water tanks made […]
Guiding The Next Generation Of Learners And Savers
For Jeffrey, a visit to GreenState Credit Union was more than just a transaction — it was a teaching moment. He came in with his 17-year-old daughter to open her first certificate of deposit, an experience meant to help her learn about money management and saving for college. The GreenState team member who assisted them […]
Patience And Care Support A Son’s Next Step
When Kyle applied for a loan to help his son purchase a vehicle, he hoped for a quick and supportive experience, and that’s exactly what he found with Cynthia at GreenState Credit Union. Kyle began the loan application online on a Saturday through the Ankeny branch, wanting to get pre-approved while his son searched for […]
A Connection That Came Full Circle
When GreenState Credit Union launched its new auto recapture list in early 2024, Leen immediately saw it as more than a data initiative — it was a chance to deepen relationships. Blake was one of the first members she assisted from that list, and during the next three months, Leen helped Blake and his family […]
Hope Delivered Just In Time
Central Willamette Credit Union
We had a newly married couple join the credit union in 2022. During the account opening, we found out that the couple was unexpectedly pregnant and the husband had lost his job, got a new, lower paying job and as such they were forced to move. As the husband had an ITIN, his traditional credit […]
A Young Father’s Road To Stability
Zeal Credit Union
A Zeal member since 2009 never had a loan over $1,000. After a charged-off credit card in 2019, he worked with our asset recovery team to repay his balance and regain full services. A few years later, he applied for an auto loan, but due to limited credit history, he only qualified with a co-signer […]
VISA OLYMPIC GAMES PARIS 2024 SWEEPSTAKES FOR BCU – GOLD, SILVER, BRONZE WINNERS ANNOUNCED
Thanks to Visa, BCU is delighted to announce the winners of the Visa Olympic Games Paris 2024 sweepstakes for BCU. ...
Small But Mighty: Webinar to Offer Insight into Turning Challenges of Small Credit Unions into Advantages
Support EXP will host a webinar on Wednesday, August 28th, at 2:00 pm (Eastern) exploring what credit unions with limited ...
$350,000 Grant from SECU Foundation Helps Expand Access to Healthcare Services in Mecklenburg County
A $350,000 grant from SECU Foundation will help Care Ring significantly expand its comprehensive healthcare services for low-income and uninsured ...
North Bay CU Chooses Sharetec for Its Innovation & Open API
Sharetec, a leading provider of cutting-edge credit union technology solutions, announced its new partnership with North Bay Credit Union (CU), ...
Day Air Named Best Lending Institution in Dayton
Day Air Credit Union is proud to announce that it has been named the Best Lending Institution in Dayton in ...
United States Senate Federal Credit Union Appoints Ricardo Pineres as Chief Risk Officer
The United States Senate Federal Credit Union (USSFCU) is pleased to announce the appointment of Ricardo Pineres as the new ...
Root Out Hunger- Playing What You Want, So Kids Can Eat What They Need 2024
Sound Credit Union (Sound) teamed up with 96.5 Jack-FM to combat child hunger in Washington state, donating over $52,000 to Food Lifeline.
Teachers Federal Credit Union Donates $340,000 To Cohen Children’s Medical Center
Teachers Federal Credit Union, one of the largest credit unions in the United States with $9.8 billion assets and more than 460,000 members, proudly announced ...
Baker Market Update – Week in Review: August 9, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Eltropy’s AI Heads to Shark Tank at LSCU VISION Conference
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), is proud to announce that Saahil Kamath, Head of ...
Sound Credit Union Raises $16,000 for Financial Beginnings in Annual Charity Auction
Sound Credit Union (Sound) is proud to announce the results of its annual charity auction benefiting Financial Beginnings, – a nonprofit dedicated to strengthening communities ...
Valley First Credit Union Appoints Mary Roberts as New Chief Financial Officer
Valley First Credit Union, a leading member-owned, not-for-profit financial cooperative with $1.02 billion in assets, is thrilled to announce the appointment of Mary Roberts as ...
Teachers Federal Credit Union Appoints Scott Gyllensten As Chief Risk Officer.
Teachers Federal Credit Union, one of the largest credit unions in the United States with $9.8 billion in assets and more than 470,000 members nationwide, ...
Clearwater Credit Union Introduces Montana’s First Clean Energy CD
Clearwater Credit Union, Montana’s leading solar loan lender and the second-largest credit union in Montana, is pleased to announce it is launching a new Clean ...
Advia Credit Union Launches Annual School Supply Drive
Advia Credit Union is excited to announce the launch of its annual Back to School Supply Drive, running from August ...
Day Air Announces Innovative 7.5% APY* Savings Product
Day Air Credit Union, the leading financial institution headquartered in Montgomery County and renowned nationwide for its commitment to excellence ...
Corporate Central Proudly Sponsors Tunnel to Towers Run & Walk Event, Honoring Heroes and Supporting Communities
Corporate Central is honored to have been the main sponsor of a recent Tunnel to Towers Run & Walk event, ...
New Centra location in Zionsville, IN now open
Hello, Please see the attached press release announcing that Centra Credit Union’s new location in Zionsville, IN is now open. ...
CUSO’s Health Insurance Agency Expands, Hires Sam Boore as Employee Benefits Executive
InterLutions, a Credit Union Service Organization (CUSO) delivering innovative and collaborative employee benefit solutions, is pleased to announce the hiring ...
Four San Diego County Schools Selected to Receive Grants from Program Powered by SchoolsFirst FCU
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Velera’s TriVerity Announces Integrated Partnership with AKUVO
TriVerity, a Velera company, has partnered with AKUVO, a leader in collections and credit risk technology, to enhance its delinquency ...
Registration Now Open for CUES’ Milestone 30th CEO Institute Program
Talent development leader CUES announced registration for CEO Institute I: Strategic Planning 2025 is now open. Celebrating its 30th year ...
NASCUS Unveils an Expansion of the New Credit Union Examiner Training Program
The National Association of State Credit Union Supervisors (NASCUS) announces an expansion of our Online University covering the release of ...
ORIGENCE ANNOUNCES NEW ASSOCIATE BOARD MEMBERS
– Origence, the leading lending technology solutions provider for credit unions, announced the appointment of three new associate Board of ...
Town & Country Credit Union Selects Kalli Schell as President/CEO
(Minot, ND) August 1, 2024 – The Board of Directors of Town & Country Credit Union is pleased to announce ...
Redwood Credit Union Names Kashi Moore-Stallworth Senior Vice President of People
Kashi Moore-Stallworth has been promoted to senior vice president of people for Redwood Credit Union.
GTE Financial Donates More Than 23K To Metro Inclusive Health, Supports DEI and Pride All Year Long
GTE Financial, a leading community-focused credit union in Tampa Bay, is reaffirming its unwavering commitment to Diversity, Equity, and Inclusion ...
COCC Executes Strategic Partnership to Deliver Clover® State-of-the-art Merchant Services
COCC is thrilled to announce its partnership with First Data, a global leader in payments processing to offer the Clover® ...
Perfect Alignment: How COCC’s Client Success Team Powers Community Financial Institutions Through Strategic Innovation
Imagine a partnership where every vision is perfectly realized, seamlessly aligned with advanced technology and comprehensive support—this is precisely the ...
Baker Market Update – Week in Review: July 26, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
VISA OLYMPIC GAMES PARIS 2024 SWEEPSTAKES FOR BCU – GOLD, SILVER, BRONZE WINNERS ANNOUNCED
Thanks to Visa, BCU is delighted to announce the winners of the Visa Olympic Games Paris 2024 sweepstakes for BCU. ...
Small But Mighty: Webinar to Offer Insight into Turning Challenges of Small Credit Unions into Advantages
Support EXP will host a webinar on Wednesday, August 28th, at 2:00 pm (Eastern) exploring what credit unions with limited ...
$350,000 Grant from SECU Foundation Helps Expand Access to Healthcare Services in Mecklenburg County
A $350,000 grant from SECU Foundation will help Care Ring significantly expand its comprehensive healthcare services for low-income and uninsured ...
North Bay CU Chooses Sharetec for Its Innovation & Open API
Sharetec, a leading provider of cutting-edge credit union technology solutions, announced its new partnership with North Bay Credit Union (CU), ...
Day Air Named Best Lending Institution in Dayton
Day Air Credit Union is proud to announce that it has been named the Best Lending Institution in Dayton in ...
United States Senate Federal Credit Union Appoints Ricardo Pineres as Chief Risk Officer
The United States Senate Federal Credit Union (USSFCU) is pleased to announce the appointment of Ricardo Pineres as the new ...
Root Out Hunger- Playing What You Want, So Kids Can Eat What They Need 2024
Sound Credit Union (Sound) teamed up with 96.5 Jack-FM to combat child hunger in Washington state, donating over $52,000 to Food Lifeline.
Teachers Federal Credit Union Donates $340,000 To Cohen Children’s Medical Center
Teachers Federal Credit Union, one of the largest credit unions in the United States with $9.8 billion assets and more than 460,000 members, proudly announced ...
Baker Market Update – Week in Review: August 9, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Eltropy’s AI Heads to Shark Tank at LSCU VISION Conference
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), is proud to announce that Saahil Kamath, Head of ...
Sound Credit Union Raises $16,000 for Financial Beginnings in Annual Charity Auction
Sound Credit Union (Sound) is proud to announce the results of its annual charity auction benefiting Financial Beginnings, – a nonprofit dedicated to strengthening communities ...
Valley First Credit Union Appoints Mary Roberts as New Chief Financial Officer
Valley First Credit Union, a leading member-owned, not-for-profit financial cooperative with $1.02 billion in assets, is thrilled to announce the appointment of Mary Roberts as ...
Teachers Federal Credit Union Appoints Scott Gyllensten As Chief Risk Officer.
Teachers Federal Credit Union, one of the largest credit unions in the United States with $9.8 billion in assets and more than 470,000 members nationwide, ...
Clearwater Credit Union Introduces Montana’s First Clean Energy CD
Clearwater Credit Union, Montana’s leading solar loan lender and the second-largest credit union in Montana, is pleased to announce it is launching a new Clean ...
Advia Credit Union Launches Annual School Supply Drive
Advia Credit Union is excited to announce the launch of its annual Back to School Supply Drive, running from August ...
Day Air Announces Innovative 7.5% APY* Savings Product
Day Air Credit Union, the leading financial institution headquartered in Montgomery County and renowned nationwide for its commitment to excellence ...
Corporate Central Proudly Sponsors Tunnel to Towers Run & Walk Event, Honoring Heroes and Supporting Communities
Corporate Central is honored to have been the main sponsor of a recent Tunnel to Towers Run & Walk event, ...
New Centra location in Zionsville, IN now open
Hello, Please see the attached press release announcing that Centra Credit Union’s new location in Zionsville, IN is now open. ...
CUSO’s Health Insurance Agency Expands, Hires Sam Boore as Employee Benefits Executive
InterLutions, a Credit Union Service Organization (CUSO) delivering innovative and collaborative employee benefit solutions, is pleased to announce the hiring ...
Four San Diego County Schools Selected to Receive Grants from Program Powered by SchoolsFirst FCU
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Velera’s TriVerity Announces Integrated Partnership with AKUVO
TriVerity, a Velera company, has partnered with AKUVO, a leader in collections and credit risk technology, to enhance its delinquency ...
Registration Now Open for CUES’ Milestone 30th CEO Institute Program
Talent development leader CUES announced registration for CEO Institute I: Strategic Planning 2025 is now open. Celebrating its 30th year ...
NASCUS Unveils an Expansion of the New Credit Union Examiner Training Program
The National Association of State Credit Union Supervisors (NASCUS) announces an expansion of our Online University covering the release of ...
ORIGENCE ANNOUNCES NEW ASSOCIATE BOARD MEMBERS
– Origence, the leading lending technology solutions provider for credit unions, announced the appointment of three new associate Board of ...
Town & Country Credit Union Selects Kalli Schell as President/CEO
(Minot, ND) August 1, 2024 – The Board of Directors of Town & Country Credit Union is pleased to announce ...
Redwood Credit Union Names Kashi Moore-Stallworth Senior Vice President of People
Kashi Moore-Stallworth has been promoted to senior vice president of people for Redwood Credit Union.
GTE Financial Donates More Than 23K To Metro Inclusive Health, Supports DEI and Pride All Year Long
GTE Financial, a leading community-focused credit union in Tampa Bay, is reaffirming its unwavering commitment to Diversity, Equity, and Inclusion ...
COCC Executes Strategic Partnership to Deliver Clover® State-of-the-art Merchant Services
COCC is thrilled to announce its partnership with First Data, a global leader in payments processing to offer the Clover® ...
Perfect Alignment: How COCC’s Client Success Team Powers Community Financial Institutions Through Strategic Innovation
Imagine a partnership where every vision is perfectly realized, seamlessly aligned with advanced technology and comprehensive support—this is precisely the ...
Baker Market Update – Week in Review: July 26, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Maine Credit Unions Raise Nearly $1.5 Million to Address Food Insecurity
Credit union representatives from across Maine came together to announce the latest fundraising results of their collaborative Maine Credit Unions’ Campaign for Ending Hunger. During ...
Cumberland County FCU President & CEO Announces Retirement After 36 Years of Service
FOR IMMEDIATE RELEASE Cumberland County FCU President & CEO Announces Retirement After 36 Years of Service Cumberland County FCU has announced the retirement of its ...
NASCUS Partners with the Tennessee and Mississippi Credit Union Association to Launch New Introduction to Credit Union Examination Training
The National Association of State Credit Union Supervisors (NASCUS), in collaboration with the Tennessee and Mississippi Credit Union Association, is pleased to announce the launch ...
ALM First Caps 30th Anniversary Celebration with Impact Report
Dallas, TX – ALM First, a strategic partner to over 450 depositories nationwide, closed out its year-long 30th anniversary celebration with the release of its Impact Report ...
CU Strategic Planning Applauds Intact CDFI Fund Budget Following Brief Government Shutdown
CU Strategic Planning, a leading provider for mission-focused credit unions, expressed gratitude to Congress for maintaining the $334 million appropriation for the Community Development Financial ...
Meriwest Credit Union Celebrates New Morgan Hill Branch, Strengthening Local Community Ties
We’re growing with you, Morgan Hill! Our new branch is now open, complete with full personal & business banking, lending solutions, and a team dedicated ...