The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Paycheck Program Eases Shutdown Fears

Navy Federal Credit Union

This spring, Army Veteran Cassandra Clouse was concerned about the impact a possible government shutdown would have on her finances. Now an engineer at the Air Force Research Lab in Ohio, Cassandra feared an indefinite furlough, which would leave her without income she needed to pay regular bills. At the time, Cassandra had taken out […]

“Mr. Mayor” Finds His Way Home

Navy Federal Credit Union

When Air Force Veteran Gil Petrosino didn’t return from his daily walk in Lake Elsinore, CA, his wife Sherry feared the worst. As she searched the town, she spotted a crowd — and to her relief, Gil, in his 80s, was at the center, flanked by a police car and the town’s mayor, Natasha Johnson. […]

Nobody Else Came But Her

Navy Federal Credit Union

Navy Federal Credit Union is known for safeguarding its members’ financial health — but for Angelo Stone, the credit union’s care extended far beyond the expected. A loyal member since Navy Federal protected him from fraud years ago, Stone’s appreciation deepened last fall when assistant branch manager Joi Parker came to his rescue during a […]

Every Moment Matters — And These Belong To Blue

After the devastating loss of their son, Doug and Ramona were faced with overwhelming decisions and expenses. Thankfully, Lou from Blue stepped in — not just as a professional, but as a friend. From notarizing documents to helping with final arrangements, Lou supported them with dignity and heartfelt care. It’s this kind of service that […]

Five Generations, One Credit Union

Signet Federal Credit Union

It started in 1988, when one family member opened a single account at Signet Federal Credit Union. Nearly four decades later, that single account has grown into 22 accounts spanning five generations. Signet has been a part of major milestone, from first cars to dream cars, home remodels to farm equipment, consolidations to investments, and […]

Why I Love Securityplus FCU

I’ve been a member of Securityplus Federal Credit Union since 2013, and the credit union has consistently protected my financial interests. On several occasions, creditors claimed they had not received my payments. However, each time, I was able to visit the credit union, where staff provided all the necessary proof and payment trace information. Thanks […]

Personnel Promotions

TruChoice FCU expands leadership team with new promotions

SOUTH PORTLAND, ME, July 19, 2024 – Four TruChoice employees were recently promoted within its leadership team. Ryan Adams is ...
Making A Difference

SECU Joins North Carolina Governor’s Office for School Supply Drive to Benefit Teachers and Students

State Employees’ Credit Union (SECU) is pleased to announce its support for the 2024 Governor’s School Supply Drive to help ...
Operations & HR

TruPartner Credit Union announces Vice President of Lending

TruPartner Credit Union is pleased to announce Eric Jones as Vice President of Lending.
Making A Difference

SafeAmerica Credit Union Member Appreciation Week Winner

-SafeAmerica Credit Union Member Appreciation Week 2024- Thanks to everyone who stopped by and participated in the SafeAmerica Credit Union ...
Marketing

YMC Elevates Member Web Experience

For nearly 20 years, Your Marketing Co. has heard and seen first-hand web design companies that overpromise, underdeliver, and hide ...
Making A Difference

Christian Financial Awards $15,000 in scholarships to local high school graduates

Christian Financial Credit Union named 15 students as recipients of the Bathanti-D’Agostino Memorial Scholarship for 2024, awarding a total of ...
Marketing

AI, Fraud, Delinquency & Growth Strategies: Dive Deep at Eltropy’s Leadership Summit

Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), announced its third annual Leadership Summit, scheduled for August ...
Strategic Partnerships

Open Lending Partners with Securian Financial Group

Open Lending announced a partnership with Securian Financial Group, Inc. that enables Open Lending to provide auto loan default insurance ...
Charity Events

Universal 1 Credit Union Hosts Free Community Shred Event to Benefit the American Heart Association

Dayton, Ohio – Universal 1 Credit Union (U1) is pleased to announce a Free Community Shred Event, benefiting the American ...
Industry Analysis & Trends

Baker Market Update – Week in Review: July 12, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

| Corporate Central Announces Promotion of Shannon Cate to Newly Created Member Experience Role

Corporate Central is thrilled to announce that Shannon Cate, NCP, CCUFC, has been promoted to Director of Member Experience. Cate ...
Marketing

CU Alliance CUSO and Affiliates Rebrand as FOCUSONE™

Houston, Texas, July 11, 2024 – CU Alliance and Affiliates, along with its business units, CUAC, Member Auto Center, Member ...
Personnel Promotions

OCCU adds associate board members, board director

OCCU has appointed two associate members to its board of directors: Jefferson Curl and Dena Putnam-Gilchrist. In addition, Justin Freeman ...
Personnel Promotions

Redwood Credit Union Welcomes Taylor McNeany and Michael Madsen as External Mortgage Loan Officers

Redwood Credit Union welcomes two external mortgage loan officers, Taylor McNeany and Michael Madsen, to help people aspiring to buy ...
Strategic Partnerships

Alogent Welcomes Honor Credit Union to the Alogent Family, Modernizing Deposits Automation and Enterprise Content Management Solutions

Alogent welcomes Honor Credit Union ($1.6B in assets, headquartered in Berrien Springs, MI) to the Alogent family. Honor will implement ...

Garden Savings Federal Credit Union Awards Three Scholarships

Garden Savings Federal Credit Union, headquartered in Parsippany, NJ, is pleased to announce the recipients of the 2024 Book Scholarship.
Strategic Partnerships

Sharetec Experiences Rapid Growth in Puerto Rico with Three Key Partnerships

This spring, Sharetec, an emerging leader in the core processing industry, excitedly announced three new credit union partnerships in Puerto ...
New Product Releases

Corporate Central Pioneers the Future of Payments with Superior ACH Solutions and Beastro Platform Integration

Corporate Central is revolutionizing the payments landscape with cutting-edge ACH Solutions and its innovative Beastro platform, setting a new standard ...
Lending

CORRECTION: ORIGENCE RAISES $132,250 WITH “30 YEARS OF IMPACT” CAMPAIGN DONATING FUNDS TO CHILDREN’S MIRACLE NETWORK HOSPITALS

Origence, the leading lending technology solutions provider for credit unions, raised $132,850 in its “30 Years of Impact” campaign fundraiser ...
Lending

Del-One Federal Credit Union Adds CU Student Choice Solutions for Student Lending

CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student lending solutions ...
Personnel Promotions

Silver State Schools Credit Union Selects Ken Downs as SVP/ Chief Information Officer

Silver State Schools Credit Union is pleased to announce the hiring of Ken Downs as the credit union’s new Senior ...
Industry Analysis & Trends

Baker Market Update – Week in Review: July 5, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

Corporate Central Promotes Cameron Krueger to Website and Design Specialist

Corporate Central is proud to announce the promotion of Cameron Krueger, CCUFC, to the position of Website and Design Specialist. ...
Personnel Promotions

United Federal Credit Union Names New Mortgage Advisor in Fort Smith, Arkansas

United Federal Credit Union is pleased to announce the promotion of Landon Lowther to Mortgage Advisor in Fort Smith. Lowther ...
Making A Difference

Gulf Winds Cares Foundation Donates to Alabama Nonprofits

Recently, the Gulf Winds Cares Foundation made donations to the Youth Men’s Christian Associations, better known as the YMCA, of ...
Personnel Promotions

Alloya Announces Changes in Capital Markets and Investment Services

Tom Slefinger, Senior Vice President of Institutional Fixed Income Sales, is stepping down from a leadership role at Alloya Investment ...
Personnel Promotions

STEVE DEERE NAMED PRESIDENT AND CEO OF R-G FEDERAL CREDIT UNION

R-G Federal Credit Union proudly announces the appointment of Steve Deere as its new President and Chief Executive Officer, effective ...
Operations & HR

United Federal Credit Union Named to 2024 Top 100 Inspiring Workplaces in North America List

United Federal Credit Union has been named one of the 2024 Top 100 Workplaces in North America by Inspiring Workplaces ...
Making A Difference

Coastal Credit Union Foundation and Carolinas Credit Union Foundation Award Scholarship Funds to Eleven Students

The Coastal Credit Union Foundation, in partnership with Carolinas Credit Union Foundation, is proud to announce eleven recipients of the ...
Making A Difference

SchoolsFirst Federal Credit Union and Sacramento Republic FC Recognize Outstanding Teachers and School Employees at Matches Throughout the 2024 Season

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Personnel Promotions

TruChoice FCU expands leadership team with new promotions

SOUTH PORTLAND, ME, July 19, 2024 – Four TruChoice employees were recently promoted within its leadership team. Ryan Adams is ...
Making A Difference

SECU Joins North Carolina Governor’s Office for School Supply Drive to Benefit Teachers and Students

State Employees’ Credit Union (SECU) is pleased to announce its support for the 2024 Governor’s School Supply Drive to help ...
Operations & HR

TruPartner Credit Union announces Vice President of Lending

TruPartner Credit Union is pleased to announce Eric Jones as Vice President of Lending.
Making A Difference

SafeAmerica Credit Union Member Appreciation Week Winner

-SafeAmerica Credit Union Member Appreciation Week 2024- Thanks to everyone who stopped by and participated in the SafeAmerica Credit Union ...
Marketing

YMC Elevates Member Web Experience

For nearly 20 years, Your Marketing Co. has heard and seen first-hand web design companies that overpromise, underdeliver, and hide ...
Making A Difference

Christian Financial Awards $15,000 in scholarships to local high school graduates

Christian Financial Credit Union named 15 students as recipients of the Bathanti-D’Agostino Memorial Scholarship for 2024, awarding a total of ...
Marketing

AI, Fraud, Delinquency & Growth Strategies: Dive Deep at Eltropy’s Leadership Summit

Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), announced its third annual Leadership Summit, scheduled for August ...
Strategic Partnerships

Open Lending Partners with Securian Financial Group

Open Lending announced a partnership with Securian Financial Group, Inc. that enables Open Lending to provide auto loan default insurance ...
Charity Events

Universal 1 Credit Union Hosts Free Community Shred Event to Benefit the American Heart Association

Dayton, Ohio – Universal 1 Credit Union (U1) is pleased to announce a Free Community Shred Event, benefiting the American ...
Industry Analysis & Trends

Baker Market Update – Week in Review: July 12, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

| Corporate Central Announces Promotion of Shannon Cate to Newly Created Member Experience Role

Corporate Central is thrilled to announce that Shannon Cate, NCP, CCUFC, has been promoted to Director of Member Experience. Cate ...
Marketing

CU Alliance CUSO and Affiliates Rebrand as FOCUSONE™

Houston, Texas, July 11, 2024 – CU Alliance and Affiliates, along with its business units, CUAC, Member Auto Center, Member ...
Personnel Promotions

OCCU adds associate board members, board director

OCCU has appointed two associate members to its board of directors: Jefferson Curl and Dena Putnam-Gilchrist. In addition, Justin Freeman ...
Personnel Promotions

Redwood Credit Union Welcomes Taylor McNeany and Michael Madsen as External Mortgage Loan Officers

Redwood Credit Union welcomes two external mortgage loan officers, Taylor McNeany and Michael Madsen, to help people aspiring to buy ...
Strategic Partnerships

Alogent Welcomes Honor Credit Union to the Alogent Family, Modernizing Deposits Automation and Enterprise Content Management Solutions

Alogent welcomes Honor Credit Union ($1.6B in assets, headquartered in Berrien Springs, MI) to the Alogent family. Honor will implement ...

Garden Savings Federal Credit Union Awards Three Scholarships

Garden Savings Federal Credit Union, headquartered in Parsippany, NJ, is pleased to announce the recipients of the 2024 Book Scholarship.
Strategic Partnerships

Sharetec Experiences Rapid Growth in Puerto Rico with Three Key Partnerships

This spring, Sharetec, an emerging leader in the core processing industry, excitedly announced three new credit union partnerships in Puerto ...
New Product Releases

Corporate Central Pioneers the Future of Payments with Superior ACH Solutions and Beastro Platform Integration

Corporate Central is revolutionizing the payments landscape with cutting-edge ACH Solutions and its innovative Beastro platform, setting a new standard ...
Lending

CORRECTION: ORIGENCE RAISES $132,250 WITH “30 YEARS OF IMPACT” CAMPAIGN DONATING FUNDS TO CHILDREN’S MIRACLE NETWORK HOSPITALS

Origence, the leading lending technology solutions provider for credit unions, raised $132,850 in its “30 Years of Impact” campaign fundraiser ...
Lending

Del-One Federal Credit Union Adds CU Student Choice Solutions for Student Lending

CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student lending solutions ...
Personnel Promotions

Silver State Schools Credit Union Selects Ken Downs as SVP/ Chief Information Officer

Silver State Schools Credit Union is pleased to announce the hiring of Ken Downs as the credit union’s new Senior ...
Industry Analysis & Trends

Baker Market Update – Week in Review: July 5, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

Corporate Central Promotes Cameron Krueger to Website and Design Specialist

Corporate Central is proud to announce the promotion of Cameron Krueger, CCUFC, to the position of Website and Design Specialist. ...
Personnel Promotions

United Federal Credit Union Names New Mortgage Advisor in Fort Smith, Arkansas

United Federal Credit Union is pleased to announce the promotion of Landon Lowther to Mortgage Advisor in Fort Smith. Lowther ...
Making A Difference

Gulf Winds Cares Foundation Donates to Alabama Nonprofits

Recently, the Gulf Winds Cares Foundation made donations to the Youth Men’s Christian Associations, better known as the YMCA, of ...
Personnel Promotions

Alloya Announces Changes in Capital Markets and Investment Services

Tom Slefinger, Senior Vice President of Institutional Fixed Income Sales, is stepping down from a leadership role at Alloya Investment ...
Personnel Promotions

STEVE DEERE NAMED PRESIDENT AND CEO OF R-G FEDERAL CREDIT UNION

R-G Federal Credit Union proudly announces the appointment of Steve Deere as its new President and Chief Executive Officer, effective ...
Operations & HR

United Federal Credit Union Named to 2024 Top 100 Inspiring Workplaces in North America List

United Federal Credit Union has been named one of the 2024 Top 100 Workplaces in North America by Inspiring Workplaces ...
Making A Difference

Coastal Credit Union Foundation and Carolinas Credit Union Foundation Award Scholarship Funds to Eleven Students

The Coastal Credit Union Foundation, in partnership with Carolinas Credit Union Foundation, is proud to announce eleven recipients of the ...
Making A Difference

SchoolsFirst Federal Credit Union and Sacramento Republic FC Recognize Outstanding Teachers and School Employees at Matches Throughout the 2024 Season

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...

Redwood Credit Union welcomes Jay Tkachuk as Chief Information Officer

Jay Tkachuk has joined Redwood Credit Union (RCU) as Chief Information Officer.

EECU Sponsors Community Events Honoring Martin Luther King Jr.’s Legacy

FRESNO, Calif. (Jan. 16, 2026) – Educational Employees Credit Union (EECU) is proud to sponsor the 42nd Annual Commemoration celebrating the life, legacy, and lasting ...

Seven Credit Unions Select myCUmortgage as Their Home Loan Partner

myCUmortgage is thrilled to announce new partnerships with seven credit unions in the fourth quarter of 2025. New partnerships span coast-to-coast, representing 100,000 members and ...

Corporate One Federal Credit Union Marks More Than 70 New Connections to Immediate Payment Rails in 2025

COLUMBUS, Ohio – Corporate One Federal Credit Union announced today that it successfully completed 71 new connections to the RTP network or FedNow Service through ...

BCU WEALTH ADVISORS, LLC HONORED AT KEHRER GROUP’S 2025 TOP DIRECTORS AWARDS

BCU Wealth Advisors, LLC is proud to announce that Kristi Mertens, CFP®, Managing Director of BCU Wealth Advisors, has been ranked #4 in the nation ...

Corporate Central Welcomes Vikram Israni to Board as Jay Magulski Retires

Corporate Central has announced a leadership transition on its board of directors, marking the retirement of longtime volunteer Director Jay Magulski and the appointment of ...
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