The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Driven By Dreams. Supported By Western Vista.
Western Vista Federal Credit Union
Juan arrived from Mexico searching for the American dream. He spent decades in the United States on a work visa and met Nathan, a member of our team, through his landscaping business. Nathan manages Western Vista’s indirect lending program and is bilingual. Juan speaks English, but like many non-native speakers, he is more comfortable speaking […]
One Member’s Journey From Betrayal To Hope
Several years ago, I had an elderly member reach out to me because his account balances were much lower than he believed they should have been. He was very upset and was asking for assistance. He wanted to go back almost five years on his account to find out where his money went. He pleaded […]
Empowering Access, One Van At A Time
Centric Federal Credit Union
A husband and wife wanted to help their community, so they formed an LLC to provide non-emergent medical transportation. Through the business they started, they were able to help those in their community with medical issues and limited means and ensure they had access to the care they needed. Recently, after hearing about the husband […]
It’s More Than Just A Pizza Delivery
Affinity Plus Federal Credit Union
I was at the grand opening of a new branch, and a member approached me and told me that she had some medical problems a few years back and while she was in hospital her son got into a car accident and ended up in the same hospital. On top of all that, her husband […]
For Immediate Release: Central Willamette Credit Union Selects Luisa Herrera as Chief Experience Officer (CXO)
Interra Credit Union Partners With Arkatechture to Build Data Warehouse
Coastal Credit Union Foundation Awards $438k in Grants
41st Annual Tower Classic Golf Tournament Raises Over $68,000 for the Johns Hopkins Children’s Center
UMassFive Introduces New Human Resources Manager
SchoolsFirst FCU Honors Classified School Employees in Recognition Events Throughout California
SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes
Conquering Silent Attrition: Credit Union Leaders Invited to Discover Member Retention Strategies in Exclusive Webinar
Coastal Credit Union’s Daymark Realty Reaches Five Million Dollar Savings Milestone
New Co-CEOs Lead with Vision and Resilience
Tower Federal Credit Union Welcomes Susan Ralston as New Chief Operating Officer
Unitus Community Credit Union’s Tru Checking Receives National Certification by Banking Advocates as Safe, Affordable Account
Maxwell Partners with Mortgagebot LOS to Enable a Fully Digital Mortgage Experience
Unitus Community Credit Union Rated a “Best in State” Credit Union by Forbes
CU Student Choice Launches Financing Option for Pilot Trainees with APCU/Center Parc Credit Union and AeroGuard Flight Training Center
Coastal Credit Union and Ripe for Revival Debut New Mobile Food Market
Baker Market Update – Week in Review: June 14, 2024
SchoolsFirst Federal Credit Union Sponsors 2025 Santa Barbara County Teacher of the Year and 2024 Classified School Employees of the Year Awards
SECU Awarded PLANSPONSOR of the Year for Its Total Retirement Offering for Employees
Optimizing Collections: Mitigating Risk Management in Estate Recovery
BECU Expands Financial Services for South King County Members with New White Center Location
Envisant Partners with Clutch
ACUMA Seeks New Volunteer Board Member to Serve on Its Board of Directors
Kristen Mahlmann Promoted to Chief Financial Officer At Redwood Credit Union
Vecinos Receives $1.6 Million from SECU Foundation for New Medical Center and Human Services Hub
Eltropy Heats Up Webinar Season: Equipping Credit Unions and Community Banks with Powerful Fraud Prevention Strategies
Baker Market Update – Week in Review: June 07, 2024
CU Student Choice Announces Denise Stevens as New Board Member
SchoolsFirst FCU Honors Innovative School Superintendent and District at Innovation in Education Awards
Coastal Credit Union Named to the 2024 Best Employers List by Business North Carolina Magazine
For Immediate Release: Central Willamette Credit Union Selects Luisa Herrera as Chief Experience Officer (CXO)
Interra Credit Union Partners With Arkatechture to Build Data Warehouse
Coastal Credit Union Foundation Awards $438k in Grants
41st Annual Tower Classic Golf Tournament Raises Over $68,000 for the Johns Hopkins Children’s Center
UMassFive Introduces New Human Resources Manager
SchoolsFirst FCU Honors Classified School Employees in Recognition Events Throughout California
SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes
Conquering Silent Attrition: Credit Union Leaders Invited to Discover Member Retention Strategies in Exclusive Webinar
Coastal Credit Union’s Daymark Realty Reaches Five Million Dollar Savings Milestone
New Co-CEOs Lead with Vision and Resilience
Tower Federal Credit Union Welcomes Susan Ralston as New Chief Operating Officer
Unitus Community Credit Union’s Tru Checking Receives National Certification by Banking Advocates as Safe, Affordable Account
Maxwell Partners with Mortgagebot LOS to Enable a Fully Digital Mortgage Experience
Unitus Community Credit Union Rated a “Best in State” Credit Union by Forbes
CU Student Choice Launches Financing Option for Pilot Trainees with APCU/Center Parc Credit Union and AeroGuard Flight Training Center
Coastal Credit Union and Ripe for Revival Debut New Mobile Food Market
Baker Market Update – Week in Review: June 14, 2024
SchoolsFirst Federal Credit Union Sponsors 2025 Santa Barbara County Teacher of the Year and 2024 Classified School Employees of the Year Awards
SECU Awarded PLANSPONSOR of the Year for Its Total Retirement Offering for Employees
Optimizing Collections: Mitigating Risk Management in Estate Recovery
BECU Expands Financial Services for South King County Members with New White Center Location
Envisant Partners with Clutch
ACUMA Seeks New Volunteer Board Member to Serve on Its Board of Directors
Kristen Mahlmann Promoted to Chief Financial Officer At Redwood Credit Union
Vecinos Receives $1.6 Million from SECU Foundation for New Medical Center and Human Services Hub
Eltropy Heats Up Webinar Season: Equipping Credit Unions and Community Banks with Powerful Fraud Prevention Strategies
Baker Market Update – Week in Review: June 07, 2024
CU Student Choice Announces Denise Stevens as New Board Member
SchoolsFirst FCU Honors Innovative School Superintendent and District at Innovation in Education Awards
Coastal Credit Union Named to the 2024 Best Employers List by Business North Carolina Magazine
Vizo Financial Gives Back more than $4.8 Million to Capital Members
Baker Market Update – Week in Review: December 12, 2025
Illinois State Credit Union Selects Alogent’s Unify to Modernize Deposit Automation and Drive Digital Transformation
SchoolsFirst Federal Credit Union Partners with Orange County Department of Education to Celebrate 2026 Orange County Teachers of the Year
SECU’s Cooperative Model Prioritizes Member Value and Community Impact
Seaboard Federal Credit Union Extends Partnership with Synergent