The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
It’s More Than Just A Pizza Delivery
Affinity Plus Federal Credit Union
I was at the grand opening of a new branch, and a member approached me and told me that she had some medical problems a few years back and while she was in hospital her son got into a car accident and ended up in the same hospital. On top of all that, her husband […]
NASCUS Issues Comments on NCUA’s Part 749 Record Retention and Preservation Rule
NASCUS has submitted a comment letter this week to the National Credit Union Administration (NCUA) outlining potential impacts and improvements ...
Eltropy Announces Key Enhancements to Unified Conversations Platform
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced significant enhancements to its Unified Conversations Platform. ...
United Federal Credit Union Names New Mortgage Advisor in Springdale, AR
United Federal Credit Union is pleased to announce the promotion of Kevin Lopez to Mortgage Advisor in Springdale, Arkansas. Lopez ...
NEFCU AND VSECU ANNOUNCE NEW NAME AND BRAND
New England Federal Credit Union and Vermont State Employees Credit Union announced today the merged credit unions’ new name: EastRise ...
UMassFive Helps Award $4,000 in Scholarships
Hadley, MA – UMassFive College Federal Credit Union (UMassFive) is excited to announce that two high school seniors, Clarice Borges ...
Velera Introduces Innovative Onboarding and Project Management Platform
Velera today announced it has launched an innovative new onboarding and project management platform.
U.S. Senate Federal Credit Union Honored as Top Workplace by The Washington Post!
The Washington Post’s annual Top Workplaces list celebrates organizations that prioritize their employees’ well-being, job satisfaction, and overall workplace culture. ...
Raymond Dorado Appointed to FFIEC State Liaison Committee
Raymond J. Dorado has been appointed to the Federal Financial Institutions Examination Council’s (FFIEC) State Liaison Committee (SLC). Dorado was ...
Homefield Credit Union Signs Renewal Agreement with Synergent
Synergent® is pleased to announce Homefield Credit Union has signed a ten-year renewal agreement with Synergent for hosted Jack Henry™ ...
Corporate Central Welcomes Prabhakar Konduru as Senior Cloud Solutions Engineer
Corporate Central is pleased to announce the appointment of Prabhakar Konduru as Senior Cloud Solutions Engineer. In this pivotal role, ...
For Immediate Release: Central Willamette Credit Union Selects Luisa Herrera as Chief Experience Officer (CXO)
Albany, OR, June 06, 2024. Central Willamette Credit Union is thrilled to announce the appointment of Luisa Herrera as the ...
Interra Credit Union Partners With Arkatechture to Build Data Warehouse
Interra Credit Union has formed a strategic partnership with Arkatechture CUSO, a leading data analytics fintech, to elevate their business ...
Coastal Credit Union Foundation Awards $438k in Grants
The Coastal Credit Union Foundation has awarded $438,000 to 16 nonprofits in North Carolina during its Q2 2024 grant cycle. ...
41st Annual Tower Classic Golf Tournament Raises Over $68,000 for the Johns Hopkins Children’s Center
TowerCares Foundation today announced that the 41st annual Tower Classic Golf Tournament broke its own fundraising record, raising over $68,000 ...
UMassFive Introduces New Human Resources Manager
UMassFive College Federal Credit Union (UMassFive) is excited to announce Hilary Barnard in her new role as Human Resources Manager.
SchoolsFirst FCU Honors Classified School Employees in Recognition Events Throughout California
SchoolsFirst Federal Credit Union, the largest credit union serving school employees and their families, recently recognized the exemplary school employees ...
SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Conquering Silent Attrition: Credit Union Leaders Invited to Discover Member Retention Strategies in Exclusive Webinar
Support EXP is proud to announce an exclusive webinar on Wednesday, June 26th, at 2:00 pm (Eastern) grappling with the ...
Coastal Credit Union’s Daymark Realty Reaches Five Million Dollar Savings Milestone
Coastal Credit Union’s real estate subsidiary, Daymark Realty, reached another milestone this month, having saved Coastal members more than $5 ...
New Co-CEOs Lead with Vision and Resilience
Roanoke Valley Community Credit Union has started 2024 on fire, boasting an impressive $5.5 million in new loans under co-CEOs ...
Tower Federal Credit Union Welcomes Susan Ralston as New Chief Operating Officer
Tower Federal Credit Union, one of the largest credit unions in Maryland, is pleased to announce the hiring of Susan ...
Unitus Community Credit Union’s Tru Checking Receives National Certification by Banking Advocates as Safe, Affordable Account
The Cities for Financial Empowerment Fund’s Bank On National Account Standards Certification of Unitus Tru Checking indicates that it meets ...
Maxwell Partners with Mortgagebot LOS to Enable a Fully Digital Mortgage Experience
Best-in-class integrations securely sync data bi-directionally between the Maxwell Mortgage Point of Sale and the Mortgagebot LOS, ensuring data integrity ...
Unitus Community Credit Union Rated a “Best in State” Credit Union by Forbes
In its annual rankings of “Best in State” credit unions, Forbes has named Unitus Community Credit Union the third best ...
CU Student Choice Launches Financing Option for Pilot Trainees with APCU/Center Parc Credit Union and AeroGuard Flight Training Center
CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced that it has collaborated ...
Coastal Credit Union and Ripe for Revival Debut New Mobile Food Market
On June 13, Coastal Credit Union and Ripe for Revival hosted a ribbon cutting and announcement of their new partnership. ...
Baker Market Update – Week in Review: June 14, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
SchoolsFirst Federal Credit Union Sponsors 2025 Santa Barbara County Teacher of the Year and 2024 Classified School Employees of the Year Awards
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
SECU Awarded PLANSPONSOR of the Year for Its Total Retirement Offering for Employees
State Employees’ Credit Union (SECU) has been named 2024 PLANSPONSOR of the Year for its Total Retirement Offering provided to ...
Optimizing Collections: Mitigating Risk Management in Estate Recovery
Inflation has affected many aspects of the economy, with the cost of nearly everything rising – from non-discretionary expenses like ...
NASCUS Issues Comments on NCUA’s Part 749 Record Retention and Preservation Rule
NASCUS has submitted a comment letter this week to the National Credit Union Administration (NCUA) outlining potential impacts and improvements ...
Eltropy Announces Key Enhancements to Unified Conversations Platform
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced significant enhancements to its Unified Conversations Platform. ...
United Federal Credit Union Names New Mortgage Advisor in Springdale, AR
United Federal Credit Union is pleased to announce the promotion of Kevin Lopez to Mortgage Advisor in Springdale, Arkansas. Lopez ...
NEFCU AND VSECU ANNOUNCE NEW NAME AND BRAND
New England Federal Credit Union and Vermont State Employees Credit Union announced today the merged credit unions’ new name: EastRise ...
UMassFive Helps Award $4,000 in Scholarships
Hadley, MA – UMassFive College Federal Credit Union (UMassFive) is excited to announce that two high school seniors, Clarice Borges ...
Velera Introduces Innovative Onboarding and Project Management Platform
Velera today announced it has launched an innovative new onboarding and project management platform.
U.S. Senate Federal Credit Union Honored as Top Workplace by The Washington Post!
The Washington Post’s annual Top Workplaces list celebrates organizations that prioritize their employees’ well-being, job satisfaction, and overall workplace culture. ...
Raymond Dorado Appointed to FFIEC State Liaison Committee
Raymond J. Dorado has been appointed to the Federal Financial Institutions Examination Council’s (FFIEC) State Liaison Committee (SLC). Dorado was ...
Homefield Credit Union Signs Renewal Agreement with Synergent
Synergent® is pleased to announce Homefield Credit Union has signed a ten-year renewal agreement with Synergent for hosted Jack Henry™ ...
Corporate Central Welcomes Prabhakar Konduru as Senior Cloud Solutions Engineer
Corporate Central is pleased to announce the appointment of Prabhakar Konduru as Senior Cloud Solutions Engineer. In this pivotal role, ...
For Immediate Release: Central Willamette Credit Union Selects Luisa Herrera as Chief Experience Officer (CXO)
Albany, OR, June 06, 2024. Central Willamette Credit Union is thrilled to announce the appointment of Luisa Herrera as the ...
Interra Credit Union Partners With Arkatechture to Build Data Warehouse
Interra Credit Union has formed a strategic partnership with Arkatechture CUSO, a leading data analytics fintech, to elevate their business ...
Coastal Credit Union Foundation Awards $438k in Grants
The Coastal Credit Union Foundation has awarded $438,000 to 16 nonprofits in North Carolina during its Q2 2024 grant cycle. ...
41st Annual Tower Classic Golf Tournament Raises Over $68,000 for the Johns Hopkins Children’s Center
TowerCares Foundation today announced that the 41st annual Tower Classic Golf Tournament broke its own fundraising record, raising over $68,000 ...
UMassFive Introduces New Human Resources Manager
UMassFive College Federal Credit Union (UMassFive) is excited to announce Hilary Barnard in her new role as Human Resources Manager.
SchoolsFirst FCU Honors Classified School Employees in Recognition Events Throughout California
SchoolsFirst Federal Credit Union, the largest credit union serving school employees and their families, recently recognized the exemplary school employees ...
SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Conquering Silent Attrition: Credit Union Leaders Invited to Discover Member Retention Strategies in Exclusive Webinar
Support EXP is proud to announce an exclusive webinar on Wednesday, June 26th, at 2:00 pm (Eastern) grappling with the ...
Coastal Credit Union’s Daymark Realty Reaches Five Million Dollar Savings Milestone
Coastal Credit Union’s real estate subsidiary, Daymark Realty, reached another milestone this month, having saved Coastal members more than $5 ...
New Co-CEOs Lead with Vision and Resilience
Roanoke Valley Community Credit Union has started 2024 on fire, boasting an impressive $5.5 million in new loans under co-CEOs ...
Tower Federal Credit Union Welcomes Susan Ralston as New Chief Operating Officer
Tower Federal Credit Union, one of the largest credit unions in Maryland, is pleased to announce the hiring of Susan ...
Unitus Community Credit Union’s Tru Checking Receives National Certification by Banking Advocates as Safe, Affordable Account
The Cities for Financial Empowerment Fund’s Bank On National Account Standards Certification of Unitus Tru Checking indicates that it meets ...
Maxwell Partners with Mortgagebot LOS to Enable a Fully Digital Mortgage Experience
Best-in-class integrations securely sync data bi-directionally between the Maxwell Mortgage Point of Sale and the Mortgagebot LOS, ensuring data integrity ...
Unitus Community Credit Union Rated a “Best in State” Credit Union by Forbes
In its annual rankings of “Best in State” credit unions, Forbes has named Unitus Community Credit Union the third best ...
CU Student Choice Launches Financing Option for Pilot Trainees with APCU/Center Parc Credit Union and AeroGuard Flight Training Center
CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced that it has collaborated ...
Coastal Credit Union and Ripe for Revival Debut New Mobile Food Market
On June 13, Coastal Credit Union and Ripe for Revival hosted a ribbon cutting and announcement of their new partnership. ...
Baker Market Update – Week in Review: June 14, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
SchoolsFirst Federal Credit Union Sponsors 2025 Santa Barbara County Teacher of the Year and 2024 Classified School Employees of the Year Awards
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
SECU Awarded PLANSPONSOR of the Year for Its Total Retirement Offering for Employees
State Employees’ Credit Union (SECU) has been named 2024 PLANSPONSOR of the Year for its Total Retirement Offering provided to ...
Optimizing Collections: Mitigating Risk Management in Estate Recovery
Inflation has affected many aspects of the economy, with the cost of nearly everything rising – from non-discretionary expenses like ...
Baker Market Update – Week in Review: January 9, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.
Altamaha Federal Credit Union Enters New Technology Partnership with Synergent
WESTBROOK, ME (January 9, 2026) – Synergent® is excited to announce Altamaha Federal Credit Union has signed new seven-year agreements for hosted Jack Henry™ Symitar® ...
DUGOOD CREDIT UNION SPOTLIGHTS EMPLOYEE PROMOTIONS
Beaumont, Texas – January 7, 2026 – DuGood Credit Union is proud to celebrate its employees who are stepping into new roles through promotions!
The Next Generation of CU Leaders Takes Shape as Applications Open for CUES Emerge 2026
Applications are now open for the 2026 CUES Emerge leadership development program. Offered in partnership with Currency Marketing, CUES Emerge was designed to equip rising ...
ALM First Executive Benefits Expands Team, Welcoming Cameron Kasteler and Rebecca Myers-Haeussler
Dallas, Texas – ALM First Executive Benefits, LLC, a subsidiary of ALM First that offers unbiased plan design, expert consulting, plan audits, and seamless administration and plan servicing, ...
Callahan & Associates And Quantum Governance, L3C™ Unite to Advance Credit Union Governance
Callahan & Associates has acquired Quantum Governance, L3C™, a consulting firm specializing in governance and strategy. This partnership combines Callahan’s industry leadership with Quantum Governance’s ...