The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

A Young Father’s Road To Stability

Zeal Credit Union

A Zeal member since 2009 never had a loan over $1,000. After a charged-off credit card in 2019, he worked with our asset recovery team to repay his balance and regain full services. A few years later, he applied for an auto loan, but due to limited credit history, he only qualified with a co-signer […]

Setting Up Members For Financial Success

California Credit Union

When a couple reached out to us for help managing their unsecured debt, they were feeling overwhelmed. After the husband lost his job during COVID, the family relied on credit cards to cover everyday expenses. Before long, their cards were maxed out, interest rates were sky-high, and even though they made their payments, the balances […]

Moving Members Out Of A Debt Cycle

California Credit Union

A member reached out to us feeling overwhelmed by mounting credit card debt. With interest rates ranging from 17.99% to 27%, her minimum payments barely made a dent, keeping her trapped in a cycle of high-interest debt. After listening to her concerns and reviewing her situation, our team suggested a personal loan to consolidate her […]

Homeownership Education Sparks Generational Change

A member successfully used GLCU’s homebuyer education and counseling program to reach her goal of becoming a first-time homeowner. She wanted a two-flat unit for her and her daughters. She wanted control over her living comfort. GLCU worked with the member to set a budget, improve her credit, and change her behavior. She eventually was […]

A Twinkie Can Save A Life

A TDECU Member sent us this heartwarming letter: “I came to the bank to do my usual business on Thursday morning. Rocio was a wonderful person. It was my birthday and she gave me a Hostess Twinkie as a small gift. I am an insulin-dependent diabetic, and I was doing some charity work when my […]

Marine Hockey Team Builds Brotherhood

Navy Federal Credit Union

Marine Tyler Bluder revived a Marine Corps hockey team in 2016 to reconnect veterans through the sport they love. Now, the team — made up of Marines, Navy Corpsmen, and active-duty service members from across the globe — heads into the season with deeper bonds and stronger support, thanks in part to Navy Federal Credit […]

Marketing

AI, Fraud, Delinquency & Growth Strategies: Dive Deep at Eltropy’s Leadership Summit

Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), announced its third annual Leadership Summit, scheduled for August ...
Strategic Partnerships

Open Lending Partners with Securian Financial Group

Open Lending announced a partnership with Securian Financial Group, Inc. that enables Open Lending to provide auto loan default insurance ...
Charity Events

Universal 1 Credit Union Hosts Free Community Shred Event to Benefit the American Heart Association

Dayton, Ohio – Universal 1 Credit Union (U1) is pleased to announce a Free Community Shred Event, benefiting the American ...
Industry Analysis & Trends

Baker Market Update – Week in Review: July 12, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

| Corporate Central Announces Promotion of Shannon Cate to Newly Created Member Experience Role

Corporate Central is thrilled to announce that Shannon Cate, NCP, CCUFC, has been promoted to Director of Member Experience. Cate ...
Marketing

CU Alliance CUSO and Affiliates Rebrand as FOCUSONE™

Houston, Texas, July 11, 2024 – CU Alliance and Affiliates, along with its business units, CUAC, Member Auto Center, Member ...
Personnel Promotions

OCCU adds associate board members, board director

OCCU has appointed two associate members to its board of directors: Jefferson Curl and Dena Putnam-Gilchrist. In addition, Justin Freeman ...
Personnel Promotions

Redwood Credit Union Welcomes Taylor McNeany and Michael Madsen as External Mortgage Loan Officers

Redwood Credit Union welcomes two external mortgage loan officers, Taylor McNeany and Michael Madsen, to help people aspiring to buy ...
Strategic Partnerships

Alogent Welcomes Honor Credit Union to the Alogent Family, Modernizing Deposits Automation and Enterprise Content Management Solutions

Alogent welcomes Honor Credit Union ($1.6B in assets, headquartered in Berrien Springs, MI) to the Alogent family. Honor will implement ...

Garden Savings Federal Credit Union Awards Three Scholarships

Garden Savings Federal Credit Union, headquartered in Parsippany, NJ, is pleased to announce the recipients of the 2024 Book Scholarship.
Strategic Partnerships

Sharetec Experiences Rapid Growth in Puerto Rico with Three Key Partnerships

This spring, Sharetec, an emerging leader in the core processing industry, excitedly announced three new credit union partnerships in Puerto ...
New Product Releases

Corporate Central Pioneers the Future of Payments with Superior ACH Solutions and Beastro Platform Integration

Corporate Central is revolutionizing the payments landscape with cutting-edge ACH Solutions and its innovative Beastro platform, setting a new standard ...
Lending

CORRECTION: ORIGENCE RAISES $132,250 WITH “30 YEARS OF IMPACT” CAMPAIGN DONATING FUNDS TO CHILDREN’S MIRACLE NETWORK HOSPITALS

Origence, the leading lending technology solutions provider for credit unions, raised $132,850 in its “30 Years of Impact” campaign fundraiser ...
Lending

Del-One Federal Credit Union Adds CU Student Choice Solutions for Student Lending

CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student lending solutions ...
Personnel Promotions

Silver State Schools Credit Union Selects Ken Downs as SVP/ Chief Information Officer

Silver State Schools Credit Union is pleased to announce the hiring of Ken Downs as the credit union’s new Senior ...
Industry Analysis & Trends

Baker Market Update – Week in Review: July 5, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

Corporate Central Promotes Cameron Krueger to Website and Design Specialist

Corporate Central is proud to announce the promotion of Cameron Krueger, CCUFC, to the position of Website and Design Specialist. ...
Personnel Promotions

United Federal Credit Union Names New Mortgage Advisor in Fort Smith, Arkansas

United Federal Credit Union is pleased to announce the promotion of Landon Lowther to Mortgage Advisor in Fort Smith. Lowther ...
Making A Difference

Gulf Winds Cares Foundation Donates to Alabama Nonprofits

Recently, the Gulf Winds Cares Foundation made donations to the Youth Men’s Christian Associations, better known as the YMCA, of ...
Personnel Promotions

Alloya Announces Changes in Capital Markets and Investment Services

Tom Slefinger, Senior Vice President of Institutional Fixed Income Sales, is stepping down from a leadership role at Alloya Investment ...
Personnel Promotions

STEVE DEERE NAMED PRESIDENT AND CEO OF R-G FEDERAL CREDIT UNION

R-G Federal Credit Union proudly announces the appointment of Steve Deere as its new President and Chief Executive Officer, effective ...
Operations & HR

United Federal Credit Union Named to 2024 Top 100 Inspiring Workplaces in North America List

United Federal Credit Union has been named one of the 2024 Top 100 Workplaces in North America by Inspiring Workplaces ...
Making A Difference

Coastal Credit Union Foundation and Carolinas Credit Union Foundation Award Scholarship Funds to Eleven Students

The Coastal Credit Union Foundation, in partnership with Carolinas Credit Union Foundation, is proud to announce eleven recipients of the ...
Making A Difference

SchoolsFirst Federal Credit Union and Sacramento Republic FC Recognize Outstanding Teachers and School Employees at Matches Throughout the 2024 Season

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Other

Justice Federal Credit Union Announces Merger with Law Enforcement & Technology Federal Credit Union

Justice Federal Credit Union, (Justice Federal), headquartered in Chantilly, Virginia, expands its footprint in Florida. The Credit Union announced it ...
Making A Difference

Coastal Credit Union Foundation and Habitat for Humanity Unveil Latest Home in Chapel Hill

On June 29, the Coastal Credit Union Foundation and Habitat for Humanity of Orange County celebrated the nonprofit’s newest homebuyers ...
Personnel Promotions

Illinois Credit Union System Announces Leadership Change

The Illinois Credit Union System announced today, July 1, 2024, a planned leadership transition with Tom Kane retiring at the ...
Charity Events

ORIGENCE RAISES $132,850 WITH “30 YEARS OF IMPACT” CAMPAIGN DONATING FUNDS TO CHILDREN’S MIRACLE NETWORK HOSPITALS

Origence, the leading lending technology solutions provider for credit unions, raised $132,850 in its “30 Years of Impact” campaign fundraiser ...
Making A Difference

SECU Foundation Provides Financing for Bertie County Workforce Housing

With assistance from SECU Foundation, Bertie County opened its doors July 1 to welcome tenants to a new 24-unit housing ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 28, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Marketing

AI, Fraud, Delinquency & Growth Strategies: Dive Deep at Eltropy’s Leadership Summit

Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), announced its third annual Leadership Summit, scheduled for August ...
Strategic Partnerships

Open Lending Partners with Securian Financial Group

Open Lending announced a partnership with Securian Financial Group, Inc. that enables Open Lending to provide auto loan default insurance ...
Charity Events

Universal 1 Credit Union Hosts Free Community Shred Event to Benefit the American Heart Association

Dayton, Ohio – Universal 1 Credit Union (U1) is pleased to announce a Free Community Shred Event, benefiting the American ...
Industry Analysis & Trends

Baker Market Update – Week in Review: July 12, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

| Corporate Central Announces Promotion of Shannon Cate to Newly Created Member Experience Role

Corporate Central is thrilled to announce that Shannon Cate, NCP, CCUFC, has been promoted to Director of Member Experience. Cate ...
Marketing

CU Alliance CUSO and Affiliates Rebrand as FOCUSONE™

Houston, Texas, July 11, 2024 – CU Alliance and Affiliates, along with its business units, CUAC, Member Auto Center, Member ...
Personnel Promotions

OCCU adds associate board members, board director

OCCU has appointed two associate members to its board of directors: Jefferson Curl and Dena Putnam-Gilchrist. In addition, Justin Freeman ...
Personnel Promotions

Redwood Credit Union Welcomes Taylor McNeany and Michael Madsen as External Mortgage Loan Officers

Redwood Credit Union welcomes two external mortgage loan officers, Taylor McNeany and Michael Madsen, to help people aspiring to buy ...
Strategic Partnerships

Alogent Welcomes Honor Credit Union to the Alogent Family, Modernizing Deposits Automation and Enterprise Content Management Solutions

Alogent welcomes Honor Credit Union ($1.6B in assets, headquartered in Berrien Springs, MI) to the Alogent family. Honor will implement ...

Garden Savings Federal Credit Union Awards Three Scholarships

Garden Savings Federal Credit Union, headquartered in Parsippany, NJ, is pleased to announce the recipients of the 2024 Book Scholarship.
Strategic Partnerships

Sharetec Experiences Rapid Growth in Puerto Rico with Three Key Partnerships

This spring, Sharetec, an emerging leader in the core processing industry, excitedly announced three new credit union partnerships in Puerto ...
New Product Releases

Corporate Central Pioneers the Future of Payments with Superior ACH Solutions and Beastro Platform Integration

Corporate Central is revolutionizing the payments landscape with cutting-edge ACH Solutions and its innovative Beastro platform, setting a new standard ...
Lending

CORRECTION: ORIGENCE RAISES $132,250 WITH “30 YEARS OF IMPACT” CAMPAIGN DONATING FUNDS TO CHILDREN’S MIRACLE NETWORK HOSPITALS

Origence, the leading lending technology solutions provider for credit unions, raised $132,850 in its “30 Years of Impact” campaign fundraiser ...
Lending

Del-One Federal Credit Union Adds CU Student Choice Solutions for Student Lending

CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student lending solutions ...
Personnel Promotions

Silver State Schools Credit Union Selects Ken Downs as SVP/ Chief Information Officer

Silver State Schools Credit Union is pleased to announce the hiring of Ken Downs as the credit union’s new Senior ...
Industry Analysis & Trends

Baker Market Update – Week in Review: July 5, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

Corporate Central Promotes Cameron Krueger to Website and Design Specialist

Corporate Central is proud to announce the promotion of Cameron Krueger, CCUFC, to the position of Website and Design Specialist. ...
Personnel Promotions

United Federal Credit Union Names New Mortgage Advisor in Fort Smith, Arkansas

United Federal Credit Union is pleased to announce the promotion of Landon Lowther to Mortgage Advisor in Fort Smith. Lowther ...
Making A Difference

Gulf Winds Cares Foundation Donates to Alabama Nonprofits

Recently, the Gulf Winds Cares Foundation made donations to the Youth Men’s Christian Associations, better known as the YMCA, of ...
Personnel Promotions

Alloya Announces Changes in Capital Markets and Investment Services

Tom Slefinger, Senior Vice President of Institutional Fixed Income Sales, is stepping down from a leadership role at Alloya Investment ...
Personnel Promotions

STEVE DEERE NAMED PRESIDENT AND CEO OF R-G FEDERAL CREDIT UNION

R-G Federal Credit Union proudly announces the appointment of Steve Deere as its new President and Chief Executive Officer, effective ...
Operations & HR

United Federal Credit Union Named to 2024 Top 100 Inspiring Workplaces in North America List

United Federal Credit Union has been named one of the 2024 Top 100 Workplaces in North America by Inspiring Workplaces ...
Making A Difference

Coastal Credit Union Foundation and Carolinas Credit Union Foundation Award Scholarship Funds to Eleven Students

The Coastal Credit Union Foundation, in partnership with Carolinas Credit Union Foundation, is proud to announce eleven recipients of the ...
Making A Difference

SchoolsFirst Federal Credit Union and Sacramento Republic FC Recognize Outstanding Teachers and School Employees at Matches Throughout the 2024 Season

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Other

Justice Federal Credit Union Announces Merger with Law Enforcement & Technology Federal Credit Union

Justice Federal Credit Union, (Justice Federal), headquartered in Chantilly, Virginia, expands its footprint in Florida. The Credit Union announced it ...
Making A Difference

Coastal Credit Union Foundation and Habitat for Humanity Unveil Latest Home in Chapel Hill

On June 29, the Coastal Credit Union Foundation and Habitat for Humanity of Orange County celebrated the nonprofit’s newest homebuyers ...
Personnel Promotions

Illinois Credit Union System Announces Leadership Change

The Illinois Credit Union System announced today, July 1, 2024, a planned leadership transition with Tom Kane retiring at the ...
Charity Events

ORIGENCE RAISES $132,850 WITH “30 YEARS OF IMPACT” CAMPAIGN DONATING FUNDS TO CHILDREN’S MIRACLE NETWORK HOSPITALS

Origence, the leading lending technology solutions provider for credit unions, raised $132,850 in its “30 Years of Impact” campaign fundraiser ...
Making A Difference

SECU Foundation Provides Financing for Bertie County Workforce Housing

With assistance from SECU Foundation, Bertie County opened its doors July 1 to welcome tenants to a new 24-unit housing ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 28, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...

NASCUS Partners with the Tennessee and Mississippi Credit Union Association to Launch New Introduction to Credit Union Examination Training

The National Association of State Credit Union Supervisors (NASCUS), in collaboration with the Tennessee and Mississippi Credit Union Association, is pleased to announce the launch ...

ALM First Caps 30th Anniversary Celebration with Impact Report

Dallas, TX – ALM First, a strategic partner to over 450 depositories nationwide, closed out its year-long 30th anniversary celebration with the release of its Impact Report ...

CU Strategic Planning Applauds Intact CDFI Fund Budget Following Brief Government Shutdown

CU Strategic Planning, a leading provider for mission-focused credit unions, expressed gratitude to Congress for maintaining the $334 million appropriation for the Community Development Financial ...

Meriwest Credit Union Celebrates New Morgan Hill Branch, Strengthening Local Community Ties

We’re growing with you, Morgan Hill! Our new branch is now open, complete with full personal & business banking, lending solutions, and a team dedicated ...

Baker Market Update – Week in Review: February 06, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.

Freedom Bank Selects Square 1 Credit Suite by Suntell

Suntell, a leading provider of loan origination software for commercial and agricultural lending, is pleased to announce that Freedom Bank, located in Indiana, has selected ...
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