The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Marine Hockey Team Builds Brotherhood
Navy Federal Credit Union
Marine Tyler Bluder revived a Marine Corps hockey team in 2016 to reconnect veterans through the sport they love. Now, the team — made up of Marines, Navy Corpsmen, and active-duty service members from across the globe — heads into the season with deeper bonds and stronger support, thanks in part to Navy Federal Credit […]
Helping Members Achieve Business Dreams
Navy Federal Credit Union
Bruce Reschke discovered his passion for hands-on work at 16, when he got a summer job at an electric motor repair shop in Jacksonville, FL. Over nearly three decades, Bruce climbed the corporate ladder, eventually making his way to a sales position at Westside Electric, a veteran-owned company that offers electric motor repairs, new motor sales, […]
Compassion Meets Credit
Our call center representative, Marcela, helped a non-member trying to take over his ill brother’s auto loan. When the member passed away without a will, Marcela coordinated with our collections team to pause repossession and support the grieving family. She then helped the sister become a member and secure a personal loan to retain the […]
From Transaction To Connection
Western Vista Federal Credit Union
This summer, one of our members stopped by the branch to make a quick deposit. As we chatted, she mentioned that she’d just finished her last round of chemotherapy. Her whole face lit up when she said it. You could feel the joy radiating from her. I congratulated her, and she smiled, her voice catching […]
Paycheck Program Eases Shutdown Fears
Navy Federal Credit Union
This spring, Army Veteran Cassandra Clouse was concerned about the impact a possible government shutdown would have on her finances. Now an engineer at the Air Force Research Lab in Ohio, Cassandra feared an indefinite furlough, which would leave her without income she needed to pay regular bills. At the time, Cassandra had taken out […]
“Mr. Mayor” Finds His Way Home
Navy Federal Credit Union
When Air Force Veteran Gil Petrosino didn’t return from his daily walk in Lake Elsinore, CA, his wife Sherry feared the worst. As she searched the town, she spotted a crowd — and to her relief, Gil, in his 80s, was at the center, flanked by a police car and the town’s mayor, Natasha Johnson. […]
Justice Federal Credit Union Announces Merger with Law Enforcement & Technology Federal Credit Union
Coastal Credit Union Foundation and Habitat for Humanity Unveil Latest Home in Chapel Hill
Illinois Credit Union System Announces Leadership Change
ORIGENCE RAISES $132,850 WITH “30 YEARS OF IMPACT” CAMPAIGN DONATING FUNDS TO CHILDREN’S MIRACLE NETWORK HOSPITALS
SECU Foundation Provides Financing for Bertie County Workforce Housing
Baker Market Update – Week in Review: June 28, 2024
GTE Financial Promotes Two Leaders In Operations To Vice President
TopLine Credit Union And Employees Donate Clothing And Shoes
NASCUS Issues Comments on NCUA’s Part 749 Record Retention and Preservation Rule
Eltropy Announces Key Enhancements to Unified Conversations Platform
United Federal Credit Union Names New Mortgage Advisor in Springdale, AR
NEFCU AND VSECU ANNOUNCE NEW NAME AND BRAND
UMassFive Helps Award $4,000 in Scholarships
Velera Introduces Innovative Onboarding and Project Management Platform
U.S. Senate Federal Credit Union Honored as Top Workplace by The Washington Post!
Raymond Dorado Appointed to FFIEC State Liaison Committee
Homefield Credit Union Signs Renewal Agreement with Synergent
Corporate Central Welcomes Prabhakar Konduru as Senior Cloud Solutions Engineer
For Immediate Release: Central Willamette Credit Union Selects Luisa Herrera as Chief Experience Officer (CXO)
Interra Credit Union Partners With Arkatechture to Build Data Warehouse
Coastal Credit Union Foundation Awards $438k in Grants
41st Annual Tower Classic Golf Tournament Raises Over $68,000 for the Johns Hopkins Children’s Center
UMassFive Introduces New Human Resources Manager
SchoolsFirst FCU Honors Classified School Employees in Recognition Events Throughout California
SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes
Conquering Silent Attrition: Credit Union Leaders Invited to Discover Member Retention Strategies in Exclusive Webinar
Coastal Credit Union’s Daymark Realty Reaches Five Million Dollar Savings Milestone
New Co-CEOs Lead with Vision and Resilience
Tower Federal Credit Union Welcomes Susan Ralston as New Chief Operating Officer
Unitus Community Credit Union’s Tru Checking Receives National Certification by Banking Advocates as Safe, Affordable Account
Justice Federal Credit Union Announces Merger with Law Enforcement & Technology Federal Credit Union
Coastal Credit Union Foundation and Habitat for Humanity Unveil Latest Home in Chapel Hill
Illinois Credit Union System Announces Leadership Change
ORIGENCE RAISES $132,850 WITH “30 YEARS OF IMPACT” CAMPAIGN DONATING FUNDS TO CHILDREN’S MIRACLE NETWORK HOSPITALS
SECU Foundation Provides Financing for Bertie County Workforce Housing
Baker Market Update – Week in Review: June 28, 2024
GTE Financial Promotes Two Leaders In Operations To Vice President
TopLine Credit Union And Employees Donate Clothing And Shoes
NASCUS Issues Comments on NCUA’s Part 749 Record Retention and Preservation Rule
Eltropy Announces Key Enhancements to Unified Conversations Platform
United Federal Credit Union Names New Mortgage Advisor in Springdale, AR
NEFCU AND VSECU ANNOUNCE NEW NAME AND BRAND
UMassFive Helps Award $4,000 in Scholarships
Velera Introduces Innovative Onboarding and Project Management Platform
U.S. Senate Federal Credit Union Honored as Top Workplace by The Washington Post!
Raymond Dorado Appointed to FFIEC State Liaison Committee
Homefield Credit Union Signs Renewal Agreement with Synergent
Corporate Central Welcomes Prabhakar Konduru as Senior Cloud Solutions Engineer
For Immediate Release: Central Willamette Credit Union Selects Luisa Herrera as Chief Experience Officer (CXO)
Interra Credit Union Partners With Arkatechture to Build Data Warehouse
Coastal Credit Union Foundation Awards $438k in Grants
41st Annual Tower Classic Golf Tournament Raises Over $68,000 for the Johns Hopkins Children’s Center
UMassFive Introduces New Human Resources Manager
SchoolsFirst FCU Honors Classified School Employees in Recognition Events Throughout California
SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes
Conquering Silent Attrition: Credit Union Leaders Invited to Discover Member Retention Strategies in Exclusive Webinar
Coastal Credit Union’s Daymark Realty Reaches Five Million Dollar Savings Milestone
New Co-CEOs Lead with Vision and Resilience
Tower Federal Credit Union Welcomes Susan Ralston as New Chief Operating Officer
Unitus Community Credit Union’s Tru Checking Receives National Certification by Banking Advocates as Safe, Affordable Account
NASCUS Partners with the Tennessee and Mississippi Credit Union Association to Launch New Introduction to Credit Union Examination Training
ALM First Caps 30th Anniversary Celebration with Impact Report
CU Strategic Planning Applauds Intact CDFI Fund Budget Following Brief Government Shutdown
Meriwest Credit Union Celebrates New Morgan Hill Branch, Strengthening Local Community Ties
Baker Market Update – Week in Review: February 06, 2026
Freedom Bank Selects Square 1 Credit Suite by Suntell