The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Nobody Else Came But Her
Navy Federal Credit Union
Navy Federal Credit Union is known for safeguarding its members’ financial health — but for Angelo Stone, the credit union’s care extended far beyond the expected. A loyal member since Navy Federal protected him from fraud years ago, Stone’s appreciation deepened last fall when assistant branch manager Joi Parker came to his rescue during a […]
Every Moment Matters — And These Belong To Blue
After the devastating loss of their son, Doug and Ramona were faced with overwhelming decisions and expenses. Thankfully, Lou from Blue stepped in — not just as a professional, but as a friend. From notarizing documents to helping with final arrangements, Lou supported them with dignity and heartfelt care. It’s this kind of service that […]
Five Generations, One Credit Union
Signet Federal Credit Union
It started in 1988, when one family member opened a single account at Signet Federal Credit Union. Nearly four decades later, that single account has grown into 22 accounts spanning five generations. Signet has been a part of major milestone, from first cars to dream cars, home remodels to farm equipment, consolidations to investments, and […]
Why I Love Securityplus FCU
I’ve been a member of Securityplus Federal Credit Union since 2013, and the credit union has consistently protected my financial interests. On several occasions, creditors claimed they had not received my payments. However, each time, I was able to visit the credit union, where staff provided all the necessary proof and payment trace information. Thanks […]
Driven By Dreams. Supported By Western Vista.
Western Vista Federal Credit Union
Juan arrived from Mexico searching for the American dream. He spent decades in the United States on a work visa and met Nathan, a member of our team, through his landscaping business. Nathan manages Western Vista’s indirect lending program and is bilingual. Juan speaks English, but like many non-native speakers, he is more comfortable speaking […]
One Member’s Journey From Betrayal To Hope
Several years ago, I had an elderly member reach out to me because his account balances were much lower than he believed they should have been. He was very upset and was asking for assistance. He wanted to go back almost five years on his account to find out where his money went. He pleaded […]
TopLine Credit Union And Employees Donate Clothing And Shoes
NASCUS Issues Comments on NCUA’s Part 749 Record Retention and Preservation Rule
Eltropy Announces Key Enhancements to Unified Conversations Platform
United Federal Credit Union Names New Mortgage Advisor in Springdale, AR
NEFCU AND VSECU ANNOUNCE NEW NAME AND BRAND
UMassFive Helps Award $4,000 in Scholarships
Velera Introduces Innovative Onboarding and Project Management Platform
U.S. Senate Federal Credit Union Honored as Top Workplace by The Washington Post!
Raymond Dorado Appointed to FFIEC State Liaison Committee
Homefield Credit Union Signs Renewal Agreement with Synergent
Corporate Central Welcomes Prabhakar Konduru as Senior Cloud Solutions Engineer
For Immediate Release: Central Willamette Credit Union Selects Luisa Herrera as Chief Experience Officer (CXO)
Interra Credit Union Partners With Arkatechture to Build Data Warehouse
Coastal Credit Union Foundation Awards $438k in Grants
41st Annual Tower Classic Golf Tournament Raises Over $68,000 for the Johns Hopkins Children’s Center
UMassFive Introduces New Human Resources Manager
SchoolsFirst FCU Honors Classified School Employees in Recognition Events Throughout California
SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes
Conquering Silent Attrition: Credit Union Leaders Invited to Discover Member Retention Strategies in Exclusive Webinar
Coastal Credit Union’s Daymark Realty Reaches Five Million Dollar Savings Milestone
New Co-CEOs Lead with Vision and Resilience
Tower Federal Credit Union Welcomes Susan Ralston as New Chief Operating Officer
Unitus Community Credit Union’s Tru Checking Receives National Certification by Banking Advocates as Safe, Affordable Account
Maxwell Partners with Mortgagebot LOS to Enable a Fully Digital Mortgage Experience
Unitus Community Credit Union Rated a “Best in State” Credit Union by Forbes
CU Student Choice Launches Financing Option for Pilot Trainees with APCU/Center Parc Credit Union and AeroGuard Flight Training Center
Coastal Credit Union and Ripe for Revival Debut New Mobile Food Market
Baker Market Update – Week in Review: June 14, 2024
SchoolsFirst Federal Credit Union Sponsors 2025 Santa Barbara County Teacher of the Year and 2024 Classified School Employees of the Year Awards
SECU Awarded PLANSPONSOR of the Year for Its Total Retirement Offering for Employees
TopLine Credit Union And Employees Donate Clothing And Shoes
NASCUS Issues Comments on NCUA’s Part 749 Record Retention and Preservation Rule
Eltropy Announces Key Enhancements to Unified Conversations Platform
United Federal Credit Union Names New Mortgage Advisor in Springdale, AR
NEFCU AND VSECU ANNOUNCE NEW NAME AND BRAND
UMassFive Helps Award $4,000 in Scholarships
Velera Introduces Innovative Onboarding and Project Management Platform
U.S. Senate Federal Credit Union Honored as Top Workplace by The Washington Post!
Raymond Dorado Appointed to FFIEC State Liaison Committee
Homefield Credit Union Signs Renewal Agreement with Synergent
Corporate Central Welcomes Prabhakar Konduru as Senior Cloud Solutions Engineer
For Immediate Release: Central Willamette Credit Union Selects Luisa Herrera as Chief Experience Officer (CXO)
Interra Credit Union Partners With Arkatechture to Build Data Warehouse
Coastal Credit Union Foundation Awards $438k in Grants
41st Annual Tower Classic Golf Tournament Raises Over $68,000 for the Johns Hopkins Children’s Center
UMassFive Introduces New Human Resources Manager
SchoolsFirst FCU Honors Classified School Employees in Recognition Events Throughout California
SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes
Conquering Silent Attrition: Credit Union Leaders Invited to Discover Member Retention Strategies in Exclusive Webinar
Coastal Credit Union’s Daymark Realty Reaches Five Million Dollar Savings Milestone
New Co-CEOs Lead with Vision and Resilience
Tower Federal Credit Union Welcomes Susan Ralston as New Chief Operating Officer
Unitus Community Credit Union’s Tru Checking Receives National Certification by Banking Advocates as Safe, Affordable Account
Maxwell Partners with Mortgagebot LOS to Enable a Fully Digital Mortgage Experience
Unitus Community Credit Union Rated a “Best in State” Credit Union by Forbes
CU Student Choice Launches Financing Option for Pilot Trainees with APCU/Center Parc Credit Union and AeroGuard Flight Training Center
Coastal Credit Union and Ripe for Revival Debut New Mobile Food Market
Baker Market Update – Week in Review: June 14, 2024
SchoolsFirst Federal Credit Union Sponsors 2025 Santa Barbara County Teacher of the Year and 2024 Classified School Employees of the Year Awards
SECU Awarded PLANSPONSOR of the Year for Its Total Retirement Offering for Employees
Family Trust Federal Credit Union recognized for housing-focused financial education efforts
Gulf Winds Welcomes Christopher Tenney as Vice President of Cybersecurity
Humanidei Welcomes Carolyn Reeves as Leadership & Organizational Development Consultant
Coastal Credit Union and Foundation Earn Four Awards from Carolinas Credit Union Foundation
Family Trust Federal Credit Union Hosts Coffee & Connections Event for Fort Mill Business Community
$9 Million in Grants Awarded to 23 North Carolina Non-Profits by SECU Foundation