The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

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Velera Promotes Mark L. Robnett to Director of its Board

Justice Federal Credit Union

June 20, 2025

Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, announced the promotion of Mark L. Robnett, President ...

SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes

SchoolsFirst Federal Credit Union

June 20, 2025

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families in the U.S., has landed as ...

The Impact of Credit Union Mergers on Debt Recovery and Member Engagement

TriVerity

June 20, 2025

As credit unions continue to consolidate and merge resources to create stronger, more technologically advanced financial institutions, the landscape of member engagement is evolving. Mergers ...

Cutting Costs Without Cutting Corners – Unlocking Operational Efficiency Through First-Party Technology Solutions

TriVerity

June 20, 2025

Like many credit unions, Listerhill faced the challenge of managing high volumes of delinquent accounts without overextending internal resources. Their team was tasked with providing ...

BECU expands in Pierce County with new location coming to Lakewood, Washington

BECU

June 17, 2025

BECU, Washington’s largest credit union, will open a new Neighborhood Financial Center (NFC) in Lakewood this winter bringing in-person financial services to the 16,300 members ...

TriUnity Foundation Awards $95,000 in Grants

St. Cloud Financial Credit Union

June 16, 2025

TriUnity Foundation has announced the distribution of $95,000 in financial assistance to 23 individuals and families facing terminal illness in its most recent giving cycle. ...