A member wished to express sincere appreciation for the care and guidance provided by a staff member during a recent visit to our Edison, NJ, branch. Feeling overwhelmed by outstanding debt, the member sought assistance. Through a comprehensive consultation, they took out a debt consolidation loan that will save them thousands of dollars in interest […]

NCCYou believes every member has a story. We recently produced a short video, in partnership with Old Saw Media, that captures a few of these stories, featuring real people from Minnesota who were willing to share how our credit union has made a difference in their financial lives. Watch the video here.

Mrs. Lauer had just finished using the coin machine and then sat in the lobby. I walked over and gently asked if she needed anything. She mentioned she still had a transaction to complete, so I assured her I’d take care of everything while she remained seated and comfortable. After finishing the transaction, I brought […]

Chase walked into iQ with one goal: an engagement ring for the woman he loved. As a new borrower, he initially qualified for a portion of what he needed. After explaining this, the assisting iQ crew member — who was newly certified as an FiCEP financial counselor — offered to help Chase build a savings […]

I was given a communication from a member who could communicate solely via snail mail. The member was trying to get their accounts straightened out on their own and it wasn’t going well. I started by writing a simple letter. The member had no friends or family that could help with their finances. They had […]

For as long as she could remember, Olivia Stallan knew she wanted to be a teacher. Raised primarily by her mother, she learned early the value of independence and planning for the future. After earning her degree from LSU, she followed her career to New Orleans and quietly dreamed of one day owning a home […]