The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Entrepreneurship And Enchiladas
Rosa and Aurelio T. have the highest standards when it comes to cooking up delicious Mexican food. Since opening Mi Madre’s Restaurant in East Austin in 1990, the couple has insisted on using only the best ingredients to produce excellent meals for generations of Austinites. “Mr. T and Mama T,” as they are known to […]
Cowboy Pools Helps Everybody Cool Off
When quarantine halted their plans for a big wedding in April 2020, Aaron W. and Amanda S. repurposed their wedding fund to launch a new business. That summer, they started Cowboy Pools, of which they are now co-founders and operators. The company sells and installs chic, low-cost backyard pools designed with galvanized water tanks made […]
Guiding The Next Generation Of Learners And Savers
For Jeffrey, a visit to GreenState Credit Union was more than just a transaction — it was a teaching moment. He came in with his 17-year-old daughter to open her first certificate of deposit, an experience meant to help her learn about money management and saving for college. The GreenState team member who assisted them […]
Patience And Care Support A Son’s Next Step
When Kyle applied for a loan to help his son purchase a vehicle, he hoped for a quick and supportive experience, and that’s exactly what he found with Cynthia at GreenState Credit Union. Kyle began the loan application online on a Saturday through the Ankeny branch, wanting to get pre-approved while his son searched for […]
A Connection That Came Full Circle
When GreenState Credit Union launched its new auto recapture list in early 2024, Leen immediately saw it as more than a data initiative — it was a chance to deepen relationships. Blake was one of the first members she assisted from that list, and during the next three months, Leen helped Blake and his family […]
Hope Delivered Just In Time
Central Willamette Credit Union
We had a newly married couple join the credit union in 2022. During the account opening, we found out that the couple was unexpectedly pregnant and the husband had lost his job, got a new, lower paying job and as such they were forced to move. As the husband had an ITIN, his traditional credit […]
Baker Market Update – Week in Review: August 08, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
EECU Helps Local Families Prepare for School with Backpack Giveaway Events
FRESNO, Calif. (Aug. 8, 2025) – Thousands of local children are now better prepared for the new school year thanks ...
CU Executive Compensation Continues to Climb, CUES Compensation Surveys Find
Credit union executive compensation is on the rise, with many leadership roles seeing significant increases in both base salary and ...
The 7th Annual Cannabis Banking Symposium Unites National Stakeholders
The National Association of State Credit Union Supervisors (NASCUS), in collaboration with the Association for Cannabis Banking (ACB), is proud ...
Partner Credit Unions Enter an Era of Possibilities During the 2025 myCUmortgage Partner Conference
Credit union mortgage leaders from across the country are preparing to embrace the glamour and optimism of the Roaring Twenties ...
One Nevada Promotes Steve O’Donnell to President/CEO
LAS VEGAS, NV. – One Nevada Credit Union recently promoted Steve O’Donnell to serve as its new President/Chief Executive Officer after ...
First City Credit Union and Quavo Partner to Deliver Secure Online Fraud Resolution for Displaced Members Following LA Fires
Quavo, Inc. (“Quavo”), a leading technology partner and trusted advisor for financial institutions, has partnered with First City Credit Union ...
DaLand CUSO Empowers Credit Unions with Institution-Branded Stablecoins via New Metallicus Partnership
DaLand CUSO, The Next-Gen CUSO dedicated to helping credit unions fully leverage their core systems while simultaneously embracing today’s digital-asset ...
EECU’s Student Branch Model Showcased at National CUFEN Conference
FRESNO, Calif. (Aug. 1, 2025) – Educational Employees Credit Union (EECU) was honored to share its innovative student branch model ...
Vizo Financial’s August 2025 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Baker Market Update – Week in Review: August 01, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Meriwest Credit Union Develops New Account Designed for Savers Seeking Enhanced Deposit Insurance Protection
Unlock the power of secure savings with the SecureEdge Money Market Account from Meriwest. Enjoy competitive rates, full liquidity, and ...
Debunking the Myths: What AI Really Means for Banking
Debunking the Myths: What AI Really Means for Banking By Hugh Khan, Chief Technology Officer, Suntell and Intelligent Banking Solutions ...
LendKey and Member Student Lending Award $22,000 in Scholarships to Support College Students
Cincinnati, OH —Member Student Lending, a leading network of credit unions offering private student loan and student loan refinance lending ...
TDFCU Welcomes New Chief Operating Officer: A Proven Leader in Member Experience and Operational Excellence
Treasury Department Federal Credit Union (TDFCU), proudly serving its members since 1935, is excited to welcome Nicholas Moreland as its ...
Triangle Credit Union Partners With Arkatechture to Anticipate Member Needs & Position for Future Growth
With Arkatechture’s help, Triangle Credit Union is modernizing its data environment, empowering business users, and enhancing the overall member experience.
SchoolsFirst FCU Honors School Employees in Recognition Events Throughout California
SchoolsFirst Federal Credit Union, the largest credit union serving school employees and their families, recently recognized 30 school employees, representing ...
Quavo Fraud & Disputes Releases Landmark 2025 State of Dispute Management Performance Report
Quavo, Inc. (“Quavo”), the leading provider of AI-powered dispute management solutions, today announced the release of its 2025 State of ...
EECU Recognized for Expanding Community Access to Financial Services
FRESNO, Calif. (July 28, 2025) – In recognition of its ongoing commitment to expanding financial services and education throughout the ...
QuantyPhi Welcomes Kyle Kabara as Director ALM & Investments
QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the addition of Kyle Kabara as Director ALM ...
Algebrik AI and AppOne Partner to Streamline Indirect Lending for Dealers and Lenders
Algebrik AI Partners with AppOne to Streamline Indirect Lending New York, July 2025 — Algebrik AI has partnered with AppOne ...
Meriwest Credit Union Launches Zelle® for Fast, Secure, and Convenient Money Transfers
Big news! Meriwest now offers Zelle® for seamless money transfers! Split bills, pay for group trips, or send gifts to ...
Vizo Financial’s 2025 Financial Conference to Offer Valuable Industry Insights with Strong Lineup of Speakers
Vizo Financial Corporate Credit Union will hold its well-respected financial conference on September 10-12, 2025, at The Omni Grove Park ...
Algebrik AI Partners with Spinwheel to Streamline Debt Data & Payments in Loan Origination
Algebrik AI Partners with Spinwheel to Power Smarter Loan Decisions with Real-Time Debt Data New York, July 2025 — Algebrik ...
United Financial Credit Union Selects AlgebrikAI’s Comprehensive Consumer Lending Suite, Algebrik One.
United Financial Credit Union Selects Algebrik AI’s Lending Suite United Financial Credit Union (UFCU) has joined Algebrik AI’s early adopter ...
Redwood Credit Union grant to Good Farm Fund expands access to fresh, healthy food
Redwood Credit Union (RCU) is helping bring fresh, local food to more tables through a $10,000 grant to the Good ...
Baker Market Update – Week in Review: July 25, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
LendKey and Navy Federal Credit Union Celebrate 10 Years of Helping Thousands Through Affordable Education Financing
LendKey, the pioneer in digital network lending, and Navy Federal Credit Union, the world’s largest credit union, are proud to ...
EECU Community Foundation Donates $50,000 to The Pat Green Foundation for Texas Flood Relief
In response to the devastating floods that have impacted communities across Central Texas, the EECU Community Foundation has announced a ...
Suntell Reaffirms Commitment to Client Success with Annual Training Event
Suntell is pleased to announce its 2025 Annual Client Training, taking place Sept. 9-10 at The Westin Kansas City at ...
Baker Market Update – Week in Review: August 08, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
EECU Helps Local Families Prepare for School with Backpack Giveaway Events
FRESNO, Calif. (Aug. 8, 2025) – Thousands of local children are now better prepared for the new school year thanks ...
CU Executive Compensation Continues to Climb, CUES Compensation Surveys Find
Credit union executive compensation is on the rise, with many leadership roles seeing significant increases in both base salary and ...
The 7th Annual Cannabis Banking Symposium Unites National Stakeholders
The National Association of State Credit Union Supervisors (NASCUS), in collaboration with the Association for Cannabis Banking (ACB), is proud ...
Partner Credit Unions Enter an Era of Possibilities During the 2025 myCUmortgage Partner Conference
Credit union mortgage leaders from across the country are preparing to embrace the glamour and optimism of the Roaring Twenties ...
One Nevada Promotes Steve O’Donnell to President/CEO
LAS VEGAS, NV. – One Nevada Credit Union recently promoted Steve O’Donnell to serve as its new President/Chief Executive Officer after ...
First City Credit Union and Quavo Partner to Deliver Secure Online Fraud Resolution for Displaced Members Following LA Fires
Quavo, Inc. (“Quavo”), a leading technology partner and trusted advisor for financial institutions, has partnered with First City Credit Union ...
DaLand CUSO Empowers Credit Unions with Institution-Branded Stablecoins via New Metallicus Partnership
DaLand CUSO, The Next-Gen CUSO dedicated to helping credit unions fully leverage their core systems while simultaneously embracing today’s digital-asset ...
EECU’s Student Branch Model Showcased at National CUFEN Conference
FRESNO, Calif. (Aug. 1, 2025) – Educational Employees Credit Union (EECU) was honored to share its innovative student branch model ...
Vizo Financial’s August 2025 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Baker Market Update – Week in Review: August 01, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Meriwest Credit Union Develops New Account Designed for Savers Seeking Enhanced Deposit Insurance Protection
Unlock the power of secure savings with the SecureEdge Money Market Account from Meriwest. Enjoy competitive rates, full liquidity, and ...
Debunking the Myths: What AI Really Means for Banking
Debunking the Myths: What AI Really Means for Banking By Hugh Khan, Chief Technology Officer, Suntell and Intelligent Banking Solutions ...
LendKey and Member Student Lending Award $22,000 in Scholarships to Support College Students
Cincinnati, OH —Member Student Lending, a leading network of credit unions offering private student loan and student loan refinance lending ...
TDFCU Welcomes New Chief Operating Officer: A Proven Leader in Member Experience and Operational Excellence
Treasury Department Federal Credit Union (TDFCU), proudly serving its members since 1935, is excited to welcome Nicholas Moreland as its ...
Triangle Credit Union Partners With Arkatechture to Anticipate Member Needs & Position for Future Growth
With Arkatechture’s help, Triangle Credit Union is modernizing its data environment, empowering business users, and enhancing the overall member experience.
SchoolsFirst FCU Honors School Employees in Recognition Events Throughout California
SchoolsFirst Federal Credit Union, the largest credit union serving school employees and their families, recently recognized 30 school employees, representing ...
Quavo Fraud & Disputes Releases Landmark 2025 State of Dispute Management Performance Report
Quavo, Inc. (“Quavo”), the leading provider of AI-powered dispute management solutions, today announced the release of its 2025 State of ...
EECU Recognized for Expanding Community Access to Financial Services
FRESNO, Calif. (July 28, 2025) – In recognition of its ongoing commitment to expanding financial services and education throughout the ...
QuantyPhi Welcomes Kyle Kabara as Director ALM & Investments
QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the addition of Kyle Kabara as Director ALM ...
Algebrik AI and AppOne Partner to Streamline Indirect Lending for Dealers and Lenders
Algebrik AI Partners with AppOne to Streamline Indirect Lending New York, July 2025 — Algebrik AI has partnered with AppOne ...
Meriwest Credit Union Launches Zelle® for Fast, Secure, and Convenient Money Transfers
Big news! Meriwest now offers Zelle® for seamless money transfers! Split bills, pay for group trips, or send gifts to ...
Vizo Financial’s 2025 Financial Conference to Offer Valuable Industry Insights with Strong Lineup of Speakers
Vizo Financial Corporate Credit Union will hold its well-respected financial conference on September 10-12, 2025, at The Omni Grove Park ...
Algebrik AI Partners with Spinwheel to Streamline Debt Data & Payments in Loan Origination
Algebrik AI Partners with Spinwheel to Power Smarter Loan Decisions with Real-Time Debt Data New York, July 2025 — Algebrik ...
United Financial Credit Union Selects AlgebrikAI’s Comprehensive Consumer Lending Suite, Algebrik One.
United Financial Credit Union Selects Algebrik AI’s Lending Suite United Financial Credit Union (UFCU) has joined Algebrik AI’s early adopter ...
Redwood Credit Union grant to Good Farm Fund expands access to fresh, healthy food
Redwood Credit Union (RCU) is helping bring fresh, local food to more tables through a $10,000 grant to the Good ...
Baker Market Update – Week in Review: July 25, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
LendKey and Navy Federal Credit Union Celebrate 10 Years of Helping Thousands Through Affordable Education Financing
LendKey, the pioneer in digital network lending, and Navy Federal Credit Union, the world’s largest credit union, are proud to ...
EECU Community Foundation Donates $50,000 to The Pat Green Foundation for Texas Flood Relief
In response to the devastating floods that have impacted communities across Central Texas, the EECU Community Foundation has announced a ...
Suntell Reaffirms Commitment to Client Success with Annual Training Event
Suntell is pleased to announce its 2025 Annual Client Training, taking place Sept. 9-10 at The Westin Kansas City at ...
Synergent and Clutch Sign New Partnership
Synergent is proud to announce a new strategic partnership with Clutch, a cutting-edge fintech platform that provides credit unions with omni-channel consumer loan and deposit ...
Meriwest Credit Union Announces Gene Fichtenholz as Vice President, Chief Technology Officer
Meriwest Credit Union announces Gene Fichtenholz as Vice President, Chief Technology Officer (CTO). We are confident his expertise will advance our commitment to secure, cutting-edge ...
BECU names Carla Costa-Perales as Chief Impact Officer
BECU, the nation’s fifth largest credit union, today announced Carla Costa-Perales as executive vice president and chief impact officer. In this role, Costa-Perales will lead ...
TowerCares Foundation Donates $70,000 to Local Food Banks to Help Marylanders Impacted by the Government Shutdown
To help local food banks meet the increased demand brought on by the federal government shutdown, the TowerCares Foundation has donated $70,000 to six local-area ...
CUNA Strategic Services Announces Huloop Automation as Latest Alliance Provider Driving Efficiency Through Work Intelligence and Automation for Credit Unions
CUNA Strategic Services (CSS) announces its new alliance with HuLoop Automation, a leader in AI-powered work intelligence for financial institutions. This new relationship will broaden ...
Centra President and CEO Rick Silvers announces retirement; Centra’s Brad Davis named next President and CEO
COLUMBUS, IND. (October 31, 2025) — Centra Credit Union President and CEO Rick Silvers has announced his retirement effective January 9, 2026. Following a nationwide ...