The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
A Different Kind Of Collections Story
Western Vista Federal Credit Union
A member was struggling to manage payments on two vehicles. She hoped to keep both, but recurring past-due issues made that unsustainable, and it was important that she be able to keep at least one reliable vehicle. Through several honest and sometimes difficult conversations, a solution was found: she surrendered one vehicle and wrapped the […]
Helping Suzie Make Her Savings Work Smarter
“Suzie” and her daughter recently visited University Credit Union to explore checking account options. Suzie currently holds a combined balance of $822,000 across her savings and checking accounts, including a recent $3,000 deposit. During our conversation, we introduced Suzie to our high yield savings account (HYSA) as a way to turn her existing savings into […]
When 1 Conversation Changes Everything
One afternoon, a member walked into a University Credit Union branch planning to make a simple deposit. During a friendly conversation, our team noticed she had a credit card with us that she’d held for quite some time … at an interest rate of 20%. Recognizing an opportunity to help her save money and improve […]
Every Interaction Matters: Building Trust Through Care
During a busy day in Member Services, one of our supervisors stepped in to support the team and assist members in the queue. A member was dealing with fraud on their Visa card and was understandably concerned. The member needed guidance on the dispute process and reassurance about their account security. What might seem like […]
Quick Thinking Stops A Scam In Its Tracks
An elderly member recently visited our branch to request a large cash withdrawal to pay a contractor for home construction. As our representative spoke with him, it became clear something was not right. The person claiming to be the contractor had actually driven the member to the branch and was waiting outside, which immediately raised […]
A Kind Gesture Makes All The Difference
A member recently visited our main branch to take care of a VISA card issue. While waiting, she had to leave abruptly for work and accidentally left without the card. Unfortunately, she was babysitting several children and was unable to return during business hours. One of our representatives stepped in right away, de-escalating the situation […]
Appli Reaches One-Year Milestone with 10 Credit Union Partners and $1 Billion in Member Calculations
Appli, a provider of AI-powered financial calculators for credit unions and community banks, today announced its one-year anniversary since launch, ...
Corelation Continues Its Growth with 13 New Credit Union Signings in Third Quarter 2025, Totaling $9.9 Billion in Assets
Building on its record of growth, Corelation, Inc., welcomed 13 new credit union partners in the third quarter of 2025, ...
Baker Market Update – Week in Review: October 17, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Alogent’s Unify Named Finalist for Best Consumer Payments Solution at The PayTech Awards USA
Alogent’s Unify has been selected as a finalist for “Best Consumer Payments Solution” at The PayTech Awards USA. Unify consolidates ...
SchoolsFirst Federal Credit Union and Sacramento Republic Football Club Honor Sacramento 2026 Teachers of the Year
SchoolsFirst Federal Credit Union recognized eleven educators as Sacramento County’s 2026 Teachers of the Year in an on-field ceremony at ...
Redwood Credit Union inspires hope by supporting foster youth
On Monday, October 13, while most financial institutions observed a federal holiday, RCU continued its tradition of dedicating the day ...
Peach State FCU Welcomes Dr. Lori Brownlee-Brewton to Board of Directors
Peach State Federal Credit Union is pleased to welcome Dr. Lori Brownlee-Brewton to its Board of Directors. Dr. Brewton currently ...
Cloudvirga integrates Horizon POS with Stewart Valuation Intelligence to streamline appraisal ordering
Cloudvirga, a Stewart-owned provider of digital point-of-sale platforms for lenders, today announced the integration of its Horizon POS with Stewart ...
Elan Credit Card Donates $75,000 to Local Communities on Credit Union Day
(Minneapolis, MN) — Inspired by the passion and dedication of our credit union partners, Elan Credit Card (Elan) has donated ...
Callahan & Associates Launches “The Member Story Project” To Spotlight The Everyday Impact Of Credit Unions
Washington, DC – In celebration of International Credit Union Day, Callahan & Associates is proud to announce the launch of ...
GARDEN SAVINGS FEDERAL CREDIT UNION CELEBRATES SUCCESSFUL GRAND RE-OPENING OF SAYREVILLE BRANCH
Sayreville, NJ – Garden Savings Federal Credit Union, a leading credit union based in Parsippany, New Jersey, is excited to ...
Callahan & Associates Launches CreditUnions.com 2026 Innovation Series
Washington, DC – Callahan & Associates has announced the launch of the CreditUnions.com 2026 Innovation Series, opening applications for vendors ...
Meriwest Launches Community Foundation with Helen Grays-Jones as Executive Director to Drive Financial Literacy and Education
The Meriwest Community Foundation launches with a mission to strengthen communities through financial education and social impact programs. Led by ...
Sound Credit Union Supports Homes First Through Annual Employee Fundraiser
TACOMA, Wash. –Sound Credit Union (Sound) recently hosted its annual employee charity fundraiser benefitting Homes First, a local nonprofit in ...
Verity Credit Union Unveils Grants for Growth to Empower Community Changemakers
Reinventing its previously known Microgrant Program to include both microbusinesses and nonprofits, Verity deepens its commitment to support historically excluded ...
Baker Market Update – Week in Review: October 10, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Ryan Suttles Named 2025 CUES Emerging Leader
Ryan Suttles, Real Estate Specialist II, State Employees’ CU, NC, has been named the 2025 CUES Emerging Leader.
Clearview Foundation Hosts First Annual Golf Outing, Raising $37,000 to Support Local Nonprofits
The Clearview Foundation, the newly established philanthropic arm of Clearview Federal Credit Union, hosted its First Annual Golf Outing on ...
EECU Student Grant Program Application Period Now Open
FRESNO, Calif. (Oct. 8, 2025) – Educational Employees Credit Union (EECU) is now accepting applications for its Student Grant Program ...
SchoolsFirst FCU Partners with the California County Superintendents to Recognize Education Leaders Throughout the State
Photos available here: https://assets.schoolsfirstfcu.org/share/50C8B60C-1006-4552-8489351E8AA7D264/ Education leaders and county offices of education throughout California were recognized for their outstanding contributions to ...
Premier America Credit Union Partners with Arkatechture to Power Data-Driven Member Experiences
With Arkatechture’s help, Premier America Credit Union is modernizing their data infrastructure and accelerating their digital transformation efforts.
myCUmortgage Continues to Grow with Eight New Partner Credit Unions
myCUmortgage announced new partnerships with eight credit unions in the third quarter of this year. Spanning the U.S., these new ...
EECU Offers Assistance for Members Impacted by Government Shutdown
FRESNO, Calif. (Oct. 6, 2025) – Educational Employees Credit Union (EECU) announced a special financial assistance package to help members ...
Desert Financial CU Becomes Newest Owner of Student Choice CUSO
CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced Desert Financial Credit Union ...
defi SOLUTIONS Announces New Partnership with Informed.IQ to Automate Funding Process and Reduce Risk
defi SOLUTIONS has partnered with Informed.IQ to integrate its AI-driven verification technology into the defi loan origination system (LOS), helping ...
EECU and Merced County Office of Education Celebrate Excellence in Education
FRESNO, Calif. (Oct. 3, 2025) – Educational Employees Credit Union (EECU) proudly joined the Merced County Office of Education to ...
Justice Federal Credit Union Offers Special Assistance in Response to the Federal Government Shutdown
In response to the Federal Government shutdown impacting thousands of federal employees, Justice Federal Credit Union (Justice Federal) is upholding ...
Coastal Credit Union Foundation Opens Scholarship Applications for 2026–27 School Year
The Coastal Credit Union Foundation is proud to announce that scholarship applications for the 2026–2027 academic year are now open. ...
CUES Continues Enhancing Member Impact with the Promotion of Two Senior Leaders
CUES is proud to announce the promotion of two senior leaders into newly elevated roles, reinforcing its commitment to agility, ...
Maine Credit Unions Rally to Fight Hunger with $100,000 Ending Hunger Challenge
This October, Maine’s credit unions are rallying to raise $100,000 for the Campaign for Ending Hunger, fueling meals through Good ...
Appli Reaches One-Year Milestone with 10 Credit Union Partners and $1 Billion in Member Calculations
Appli, a provider of AI-powered financial calculators for credit unions and community banks, today announced its one-year anniversary since launch, ...
Corelation Continues Its Growth with 13 New Credit Union Signings in Third Quarter 2025, Totaling $9.9 Billion in Assets
Building on its record of growth, Corelation, Inc., welcomed 13 new credit union partners in the third quarter of 2025, ...
Baker Market Update – Week in Review: October 17, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Alogent’s Unify Named Finalist for Best Consumer Payments Solution at The PayTech Awards USA
Alogent’s Unify has been selected as a finalist for “Best Consumer Payments Solution” at The PayTech Awards USA. Unify consolidates ...
SchoolsFirst Federal Credit Union and Sacramento Republic Football Club Honor Sacramento 2026 Teachers of the Year
SchoolsFirst Federal Credit Union recognized eleven educators as Sacramento County’s 2026 Teachers of the Year in an on-field ceremony at ...
Redwood Credit Union inspires hope by supporting foster youth
On Monday, October 13, while most financial institutions observed a federal holiday, RCU continued its tradition of dedicating the day ...
Peach State FCU Welcomes Dr. Lori Brownlee-Brewton to Board of Directors
Peach State Federal Credit Union is pleased to welcome Dr. Lori Brownlee-Brewton to its Board of Directors. Dr. Brewton currently ...
Cloudvirga integrates Horizon POS with Stewart Valuation Intelligence to streamline appraisal ordering
Cloudvirga, a Stewart-owned provider of digital point-of-sale platforms for lenders, today announced the integration of its Horizon POS with Stewart ...
Elan Credit Card Donates $75,000 to Local Communities on Credit Union Day
(Minneapolis, MN) — Inspired by the passion and dedication of our credit union partners, Elan Credit Card (Elan) has donated ...
Callahan & Associates Launches “The Member Story Project” To Spotlight The Everyday Impact Of Credit Unions
Washington, DC – In celebration of International Credit Union Day, Callahan & Associates is proud to announce the launch of ...
GARDEN SAVINGS FEDERAL CREDIT UNION CELEBRATES SUCCESSFUL GRAND RE-OPENING OF SAYREVILLE BRANCH
Sayreville, NJ – Garden Savings Federal Credit Union, a leading credit union based in Parsippany, New Jersey, is excited to ...
Callahan & Associates Launches CreditUnions.com 2026 Innovation Series
Washington, DC – Callahan & Associates has announced the launch of the CreditUnions.com 2026 Innovation Series, opening applications for vendors ...
Meriwest Launches Community Foundation with Helen Grays-Jones as Executive Director to Drive Financial Literacy and Education
The Meriwest Community Foundation launches with a mission to strengthen communities through financial education and social impact programs. Led by ...
Sound Credit Union Supports Homes First Through Annual Employee Fundraiser
TACOMA, Wash. –Sound Credit Union (Sound) recently hosted its annual employee charity fundraiser benefitting Homes First, a local nonprofit in ...
Verity Credit Union Unveils Grants for Growth to Empower Community Changemakers
Reinventing its previously known Microgrant Program to include both microbusinesses and nonprofits, Verity deepens its commitment to support historically excluded ...
Baker Market Update – Week in Review: October 10, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Ryan Suttles Named 2025 CUES Emerging Leader
Ryan Suttles, Real Estate Specialist II, State Employees’ CU, NC, has been named the 2025 CUES Emerging Leader.
Clearview Foundation Hosts First Annual Golf Outing, Raising $37,000 to Support Local Nonprofits
The Clearview Foundation, the newly established philanthropic arm of Clearview Federal Credit Union, hosted its First Annual Golf Outing on ...
EECU Student Grant Program Application Period Now Open
FRESNO, Calif. (Oct. 8, 2025) – Educational Employees Credit Union (EECU) is now accepting applications for its Student Grant Program ...
SchoolsFirst FCU Partners with the California County Superintendents to Recognize Education Leaders Throughout the State
Photos available here: https://assets.schoolsfirstfcu.org/share/50C8B60C-1006-4552-8489351E8AA7D264/ Education leaders and county offices of education throughout California were recognized for their outstanding contributions to ...
Premier America Credit Union Partners with Arkatechture to Power Data-Driven Member Experiences
With Arkatechture’s help, Premier America Credit Union is modernizing their data infrastructure and accelerating their digital transformation efforts.
myCUmortgage Continues to Grow with Eight New Partner Credit Unions
myCUmortgage announced new partnerships with eight credit unions in the third quarter of this year. Spanning the U.S., these new ...
EECU Offers Assistance for Members Impacted by Government Shutdown
FRESNO, Calif. (Oct. 6, 2025) – Educational Employees Credit Union (EECU) announced a special financial assistance package to help members ...
Desert Financial CU Becomes Newest Owner of Student Choice CUSO
CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced Desert Financial Credit Union ...
defi SOLUTIONS Announces New Partnership with Informed.IQ to Automate Funding Process and Reduce Risk
defi SOLUTIONS has partnered with Informed.IQ to integrate its AI-driven verification technology into the defi loan origination system (LOS), helping ...
EECU and Merced County Office of Education Celebrate Excellence in Education
FRESNO, Calif. (Oct. 3, 2025) – Educational Employees Credit Union (EECU) proudly joined the Merced County Office of Education to ...
Justice Federal Credit Union Offers Special Assistance in Response to the Federal Government Shutdown
In response to the Federal Government shutdown impacting thousands of federal employees, Justice Federal Credit Union (Justice Federal) is upholding ...
Coastal Credit Union Foundation Opens Scholarship Applications for 2026–27 School Year
The Coastal Credit Union Foundation is proud to announce that scholarship applications for the 2026–2027 academic year are now open. ...
CUES Continues Enhancing Member Impact with the Promotion of Two Senior Leaders
CUES is proud to announce the promotion of two senior leaders into newly elevated roles, reinforcing its commitment to agility, ...
Maine Credit Unions Rally to Fight Hunger with $100,000 Ending Hunger Challenge
This October, Maine’s credit unions are rallying to raise $100,000 for the Campaign for Ending Hunger, fueling meals through Good ...
Indiana Members Credit Union Recognized at Best Regional Credit Union by Newsweek and Indianapolis Community Choice Awards
Indiana Members Credit Union has earned two major honors for the third consecutive year. Newsweek named IMCU one of America’s Best Regional Banks and Credit ...
SchoolsFirst FCU Raised More Than $3.3M for Children’s Miracle Network
I wanted to share some exciting news from SchoolsFirst Federal Credit Union: in 2025, the Credit Union contributed more than $3.3 million to support Children’s ...
Will Valadez Earns SPHR Credential, Advancing Strategic HR Leadership at Corporate Central
Corporate Central is proud to recognize Will Valadez for earning the Senior Professional in Human Resources (SPHR) certification, a prestigious credential administered by the HR ...
Registration Now Open for ALM First’s 2026 Derivatives Symposium
Dallas, TX – Registration is now open for ALM First’s 2026 Derivatives Symposium—a premier in-person mini-conference designed for treasury and risk professionals to deepen their ...
Corporate One Successfully Closes Inaugural Multi-Seller Prime Auto Securitization
Corporate One Federal Credit Union today announced the successful closing of its inaugural multi-seller prime auto loan securitization. This $335 million transaction marks Corporate One’s ...
Newsweek names Redwood Credit Union one of America’s Best Credit Unions for third year in a row
Newsweek has named Redwood Credit Union one of America’s Best Credit Unions, recognizing its member satisfaction, financial strength, and community impact for the third consecutive ...