The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Vigilance Uncovers A Vishing Scheme
Navy Federal Credit Union
When Monae A., a member service representative at Navy Federal Credit Union, received a call requesting a $12,500 member-to-member transfer, everything initially seemed legitimate — the caller even provided the correct one-time passcode (OTP). Yet Monae sensed something was off. As she asked additional questions, inconsistencies emerged. The caller stalled and provided details that didn’t match Navy Federal’s records. “The […]
Member Service Representative Prevents Fraud Loss Of $165,000
Navy Federal Credit Union
When Devina H., a member service representative mentor at Navy Federal Credit Union, received a call requesting a $2,100 Zelle transfer, her fraud instincts kicked in. The caller provided basic details but failed verification steps. Devina noticed another red flag: the caller seemed to impersonate someone with a deep voice. She declined the transaction and […]
Seeing The Full Picture When It Matters Most
Wellby Financial Federal Credit Union
I was at a physical therapy appointment yesterday when one of the therapists I regularly see noticed my Wellby polo and shared something personal. He and his wife had recently adopted a little boy, and Wellby played an important role in making that possible. When they needed a loan to assist with the adoption, he […]
A Different Kind Of Collections Story
Western Vista Federal Credit Union
A member was struggling to manage payments on two vehicles. She hoped to keep both, but recurring past-due issues made that unsustainable, and it was important that she be able to keep at least one reliable vehicle. Through several honest and sometimes difficult conversations, a solution was found: she surrendered one vehicle and wrapped the […]
Helping Suzie Make Her Savings Work Smarter
“Suzie” and her daughter recently visited University Credit Union to explore checking account options. Suzie currently holds a combined balance of $822,000 across her savings and checking accounts, including a recent $3,000 deposit. During our conversation, we introduced Suzie to our high yield savings account (HYSA) as a way to turn her existing savings into […]
When 1 Conversation Changes Everything
One afternoon, a member walked into a University Credit Union branch planning to make a simple deposit. During a friendly conversation, our team noticed she had a credit card with us that she’d held for quite some time … at an interest rate of 20%. Recognizing an opportunity to help her save money and improve […]
1st Community FCU CEO Bill Nikolauk appointed to CU*Answers Board of Directors
The board of directors of cooperative CUSO CU*Answers recently announced that Bill Nikolauk has been appointed to serve as a ...
LAFCU Breaks Ground on New Drive-up Teller Site in Perry
LANSING, Mich. — On a brisk, sunny October morning, LAFCU leaders joined local officials and community partners, to celebrate the ...
SchoolsFirst FCU Opens 71st Branch in California – Burbank Now Open
SchoolsFirst Federal Credit Union opens New Burbank Branch, extending its footprint to 761 branches in California.
myCUmortgage Recognizes Partner Credit Unions for Making Members’ Homeownership Dreams a Reality
Awards Luncheon is a key component of myCUmortgage’s annual Partner Conference, highlighting the best of the best in credit union ...
Corporate Central Energizes the Credit Union Movement at Inaugural Momentum Conference
Corporate Central proudly hosted its debut Momentum: Insights, Innovation, and Connection conference October 7–9 at Chula Vista Resort in Wisconsin ...
EECU Earns Prestigious Raddon Crystal Performance Award
FRESNO, Calif. (Oct. 27, 2025) – Educational Employees Credit Union (EECU) has been honored with the 2024 Raddon Crystal Performance ...
Indiana Members Foundation Raises Over $90,000 to Support Local Nonprofits and Schools
Indiana Members Foundation, the charitable arm of Indiana Members Credit Union, raised more than $90,000 through three charity golf outings ...
Meriwest Community Foundation Honored as Financial Resiliency Champion for Youth Advocacy
Meriwest Community Foundation is proud to support the PARTI Program’s mission to end bullying and uplift youth. Being recognized as ...
EECU and the Tulare County Office of Education Celebrate Excellent Educators
FRESNO, Calif. (Oct. 22, 2025) – Educational Employees Credit Union (EECU) partnered with the Tulare County Office of Education to ...
ASA Live for Sharetec Credit Unions, Shaping the Future of Securely Connected Finance
ASA, a leader in securely connected finance, today announced that it is now seamlessly embedded into Sharetec’s On-the-Go mobile banking ...
Greater Eastern Credit Union Partners with Synergent in New Technology Agreement
Synergent is pleased to announce a new partnership with Greater Eastern Credit Union. The credit union has signed a ten-year ...
EECU Partners with SLO County Office of Education to Honor Educators
FRESNO, Calif. (Oct. 21, 2025) – Educational Employees Credit Union (EECU) partnered with the San Luis Obispo (SLO) County Office ...
Appli Reaches One-Year Milestone with 10 Credit Union Partners and $1 Billion in Member Calculations
Appli, a provider of AI-powered financial calculators for credit unions and community banks, today announced its one-year anniversary since launch, ...
Corelation Continues Its Growth with 13 New Credit Union Signings in Third Quarter 2025, Totaling $9.9 Billion in Assets
Building on its record of growth, Corelation, Inc., welcomed 13 new credit union partners in the third quarter of 2025, ...
Baker Market Update – Week in Review: October 17, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Alogent’s Unify Named Finalist for Best Consumer Payments Solution at The PayTech Awards USA
Alogent’s Unify has been selected as a finalist for “Best Consumer Payments Solution” at The PayTech Awards USA. Unify consolidates ...
SchoolsFirst Federal Credit Union and Sacramento Republic Football Club Honor Sacramento 2026 Teachers of the Year
SchoolsFirst Federal Credit Union recognized eleven educators as Sacramento County’s 2026 Teachers of the Year in an on-field ceremony at ...
Redwood Credit Union inspires hope by supporting foster youth
On Monday, October 13, while most financial institutions observed a federal holiday, RCU continued its tradition of dedicating the day ...
Peach State FCU Welcomes Dr. Lori Brownlee-Brewton to Board of Directors
Peach State Federal Credit Union is pleased to welcome Dr. Lori Brownlee-Brewton to its Board of Directors. Dr. Brewton currently ...
Cloudvirga integrates Horizon POS with Stewart Valuation Intelligence to streamline appraisal ordering
Cloudvirga, a Stewart-owned provider of digital point-of-sale platforms for lenders, today announced the integration of its Horizon POS with Stewart ...
Elan Credit Card Donates $75,000 to Local Communities on Credit Union Day
(Minneapolis, MN) — Inspired by the passion and dedication of our credit union partners, Elan Credit Card (Elan) has donated ...
Callahan & Associates Launches “The Member Story Project” To Spotlight The Everyday Impact Of Credit Unions
Washington, DC – In celebration of International Credit Union Day, Callahan & Associates is proud to announce the launch of ...
GARDEN SAVINGS FEDERAL CREDIT UNION CELEBRATES SUCCESSFUL GRAND RE-OPENING OF SAYREVILLE BRANCH
Sayreville, NJ – Garden Savings Federal Credit Union, a leading credit union based in Parsippany, New Jersey, is excited to ...
Callahan & Associates Launches CreditUnions.com 2026 Innovation Series
Washington, DC – Callahan & Associates has announced the launch of the CreditUnions.com 2026 Innovation Series, opening applications for vendors ...
Meriwest Launches Community Foundation with Helen Grays-Jones as Executive Director to Drive Financial Literacy and Education
The Meriwest Community Foundation launches with a mission to strengthen communities through financial education and social impact programs. Led by ...
Sound Credit Union Supports Homes First Through Annual Employee Fundraiser
TACOMA, Wash. –Sound Credit Union (Sound) recently hosted its annual employee charity fundraiser benefitting Homes First, a local nonprofit in ...
Verity Credit Union Unveils Grants for Growth to Empower Community Changemakers
Reinventing its previously known Microgrant Program to include both microbusinesses and nonprofits, Verity deepens its commitment to support historically excluded ...
Baker Market Update – Week in Review: October 10, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Ryan Suttles Named 2025 CUES Emerging Leader
Ryan Suttles, Real Estate Specialist II, State Employees’ CU, NC, has been named the 2025 CUES Emerging Leader.
Clearview Foundation Hosts First Annual Golf Outing, Raising $37,000 to Support Local Nonprofits
The Clearview Foundation, the newly established philanthropic arm of Clearview Federal Credit Union, hosted its First Annual Golf Outing on ...
1st Community FCU CEO Bill Nikolauk appointed to CU*Answers Board of Directors
The board of directors of cooperative CUSO CU*Answers recently announced that Bill Nikolauk has been appointed to serve as a ...
LAFCU Breaks Ground on New Drive-up Teller Site in Perry
LANSING, Mich. — On a brisk, sunny October morning, LAFCU leaders joined local officials and community partners, to celebrate the ...
SchoolsFirst FCU Opens 71st Branch in California – Burbank Now Open
SchoolsFirst Federal Credit Union opens New Burbank Branch, extending its footprint to 761 branches in California.
myCUmortgage Recognizes Partner Credit Unions for Making Members’ Homeownership Dreams a Reality
Awards Luncheon is a key component of myCUmortgage’s annual Partner Conference, highlighting the best of the best in credit union ...
Corporate Central Energizes the Credit Union Movement at Inaugural Momentum Conference
Corporate Central proudly hosted its debut Momentum: Insights, Innovation, and Connection conference October 7–9 at Chula Vista Resort in Wisconsin ...
EECU Earns Prestigious Raddon Crystal Performance Award
FRESNO, Calif. (Oct. 27, 2025) – Educational Employees Credit Union (EECU) has been honored with the 2024 Raddon Crystal Performance ...
Indiana Members Foundation Raises Over $90,000 to Support Local Nonprofits and Schools
Indiana Members Foundation, the charitable arm of Indiana Members Credit Union, raised more than $90,000 through three charity golf outings ...
Meriwest Community Foundation Honored as Financial Resiliency Champion for Youth Advocacy
Meriwest Community Foundation is proud to support the PARTI Program’s mission to end bullying and uplift youth. Being recognized as ...
EECU and the Tulare County Office of Education Celebrate Excellent Educators
FRESNO, Calif. (Oct. 22, 2025) – Educational Employees Credit Union (EECU) partnered with the Tulare County Office of Education to ...
ASA Live for Sharetec Credit Unions, Shaping the Future of Securely Connected Finance
ASA, a leader in securely connected finance, today announced that it is now seamlessly embedded into Sharetec’s On-the-Go mobile banking ...
Greater Eastern Credit Union Partners with Synergent in New Technology Agreement
Synergent is pleased to announce a new partnership with Greater Eastern Credit Union. The credit union has signed a ten-year ...
EECU Partners with SLO County Office of Education to Honor Educators
FRESNO, Calif. (Oct. 21, 2025) – Educational Employees Credit Union (EECU) partnered with the San Luis Obispo (SLO) County Office ...
Appli Reaches One-Year Milestone with 10 Credit Union Partners and $1 Billion in Member Calculations
Appli, a provider of AI-powered financial calculators for credit unions and community banks, today announced its one-year anniversary since launch, ...
Corelation Continues Its Growth with 13 New Credit Union Signings in Third Quarter 2025, Totaling $9.9 Billion in Assets
Building on its record of growth, Corelation, Inc., welcomed 13 new credit union partners in the third quarter of 2025, ...
Baker Market Update – Week in Review: October 17, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Alogent’s Unify Named Finalist for Best Consumer Payments Solution at The PayTech Awards USA
Alogent’s Unify has been selected as a finalist for “Best Consumer Payments Solution” at The PayTech Awards USA. Unify consolidates ...
SchoolsFirst Federal Credit Union and Sacramento Republic Football Club Honor Sacramento 2026 Teachers of the Year
SchoolsFirst Federal Credit Union recognized eleven educators as Sacramento County’s 2026 Teachers of the Year in an on-field ceremony at ...
Redwood Credit Union inspires hope by supporting foster youth
On Monday, October 13, while most financial institutions observed a federal holiday, RCU continued its tradition of dedicating the day ...
Peach State FCU Welcomes Dr. Lori Brownlee-Brewton to Board of Directors
Peach State Federal Credit Union is pleased to welcome Dr. Lori Brownlee-Brewton to its Board of Directors. Dr. Brewton currently ...
Cloudvirga integrates Horizon POS with Stewart Valuation Intelligence to streamline appraisal ordering
Cloudvirga, a Stewart-owned provider of digital point-of-sale platforms for lenders, today announced the integration of its Horizon POS with Stewart ...
Elan Credit Card Donates $75,000 to Local Communities on Credit Union Day
(Minneapolis, MN) — Inspired by the passion and dedication of our credit union partners, Elan Credit Card (Elan) has donated ...
Callahan & Associates Launches “The Member Story Project” To Spotlight The Everyday Impact Of Credit Unions
Washington, DC – In celebration of International Credit Union Day, Callahan & Associates is proud to announce the launch of ...
GARDEN SAVINGS FEDERAL CREDIT UNION CELEBRATES SUCCESSFUL GRAND RE-OPENING OF SAYREVILLE BRANCH
Sayreville, NJ – Garden Savings Federal Credit Union, a leading credit union based in Parsippany, New Jersey, is excited to ...
Callahan & Associates Launches CreditUnions.com 2026 Innovation Series
Washington, DC – Callahan & Associates has announced the launch of the CreditUnions.com 2026 Innovation Series, opening applications for vendors ...
Meriwest Launches Community Foundation with Helen Grays-Jones as Executive Director to Drive Financial Literacy and Education
The Meriwest Community Foundation launches with a mission to strengthen communities through financial education and social impact programs. Led by ...
Sound Credit Union Supports Homes First Through Annual Employee Fundraiser
TACOMA, Wash. –Sound Credit Union (Sound) recently hosted its annual employee charity fundraiser benefitting Homes First, a local nonprofit in ...
Verity Credit Union Unveils Grants for Growth to Empower Community Changemakers
Reinventing its previously known Microgrant Program to include both microbusinesses and nonprofits, Verity deepens its commitment to support historically excluded ...
Baker Market Update – Week in Review: October 10, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Ryan Suttles Named 2025 CUES Emerging Leader
Ryan Suttles, Real Estate Specialist II, State Employees’ CU, NC, has been named the 2025 CUES Emerging Leader.
Clearview Foundation Hosts First Annual Golf Outing, Raising $37,000 to Support Local Nonprofits
The Clearview Foundation, the newly established philanthropic arm of Clearview Federal Credit Union, hosted its First Annual Golf Outing on ...
Vizo Financial’s 2026 Risk Management Conference to Feature Education on AI Risk, Cyber Threats & Payments Fraud
Vizo Financial Corporate Credit Union is holding its annual Risk Management Conference in Hershey, Pa., on April 22-24, 2026. Held at The Hotel Hershey, the ...
Meriwest Community Foundation Celebrates Transformative Inaugural Year of Impact
The Meriwest Community Foundation is celebrating an incredible first year of impact. From expanding financial education to supporting underserved youth, we are proud of the ...
Energy One Federal Credit Union Implements AI-Powered Calculators from Appli
Appli, a provider of AI-powered financial calculators for credit unions and community banks, announced today that Energy One Federal Credit Union has chosen Appli’s AI-powered ...
NASCUS Supports NCUA Regulatory Modernization While Urging Clarity, Consistency, and Strong Supervisory Foundations
The National Association of State Credit Union Supervisors (NASCUS) submitted three comment letters to the National Credit Union Administration (NCUA) regarding the agency’s ongoing Deregulation ...
LendKey Surpasses $8 Billion in Loan Originations, Accelerating Growth for Credit Unions and Banks Nationwide
LendKey today announced it has surpassed $8 billion in loan originations, a milestone achieved through its network of more than 400 credit unions and community ...
Capital Area Federal Credit Union Renews Core Processing Partnership with Synergent
Synergent® is proud to share that Capital Area Federal Credit Union has renewed a ten-year agreement for hosted Jack Henry™ Symitar® core processing, along with ...