The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
The Power Of Priorities And Pressing Pause
I had the privilege of working with a Redwood Credit Union member, Linda, during a recent financial coaching appointment. She sought support in creating a budget to achieve her dream of homeownership while also planning for a comfortable retirement. My goal was to provide her with practical strategies and insights to help her balance these […]
A Business Member’s Journey From Struggle To Strategy
Being a Business Development Officer, I have the pleasure and opportunity to develop impactful relationships, create strategic partnerships, and help provide access to solution-based products and services to our business members and community. I reach out to new business members via a thank you email to ensure they have a resource for any immediate or […]
A Team That Said “Yes” — And Made It Happen.
When Luis and Marisol walked into our community homeownership workshop, they were carrying more than questions — they were carrying urgency. Their lease wasn’t being renewed, their move-out date was approaching fast, and they were expecting their first child any day. The mix of excitement and fear was unmistakable. After the workshop, our homeownership counselor […]
Warmth + Wisdom = Radical Positive Impact
Everwise Credit Union
A couple walked into one of our branches seeking a home equity loan. Their banker learned that to cover their bills and support four young children, one partner worked four jobs and the other worked two. And still they barely made ends meet. The couple hoped to consolidate debt and simplify things with a home […]
An EV Scam Detected And Defeated
While assisting a Patelco Credit Union member at the San Jose branch, Christina learned they were being contacted by PG&E about a rebate opportunity for a pre-owned electric vehicle. The offer immediately raised Christina’s curiosity, prompting her to take a closer look at the member’s transaction history and ask a few more questions. What she […]
Quick Thinking Foils A Costly Scam
A Patelco Credit Union member recently visited the Folsom branch requesting two large cash withdrawals: $5,000 from one account and $13,000 from another. He stated the funds were for home repairs. However, when asked for details like the company name, scope of work, and payment timeline, he couldn’t provide clear answers and became visibly upset. […]
CUES Emerge 2025: Judges Named as Finalists Prepare for October Pitch Show
CUES and partner Currency Marketing have named a group of highly-respected credit union leaders to serve as judges for the ...
Vizo Financial Celebrates a Successful 2025 Financial Conference
A record number of people participated in Vizo Financial’s 2025 Financial Conference on September 10-12, in Asheville, N.C. Industry experts ...
Callahan & Associates Announces Digital Legacy Sponsorship Of “Unsung Heroes” Exhibit At America’s Credit Union Museum
Washington, DC – Callahan & Associates is honored to serve as the Digital Legacy Sponsor for the upcoming “Woven in ...
ACUMA Elects New Board Officers
ACUMA elected new Board officers at its 2025 Annual Conference: Alissa Sykes Tulloch (Chair), Jason Sasena (Vice Chair), Vince Salinas ...
LGE Community Credit Union celebrates ribbon cutting of new building at Cobb County Safety Village
LGE Community Credit Union recently celebrated the completion of its building at the Cobb County Safety Village with a ribbon ...
2025 ALM First Financial Forum Kicks-Off, Welcoming Over 200 Financial Professionals
BANFF – The 2025 ALM First Financial Forum kicked off yesterday at the Fairmont Banff Springs nestled in the breathtaking Canadian ...
Baker Market Update – Week in Review: September 19, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
First Capital Federal Credit Union Modernizes Payment Processing with Alogent’s Cloud-Based Unify Platform
First Capital Federal Credit Union is accelerating its digital transformation by moving from Alogent’s on-premises payment solutions to a hosted ...
NASCUS Awards Janet Powell with the Prestigious 2025 Pierre Jay Award
The National Association of State Credit Union Supervisors (NASCUS) is proud to announce that Janet M. Powell, Chief of Regulation ...
Redwood Credit Union members save more than $1.5 million through new financial tools and coaching program
Redwood Credit Union (RCU) members have collectively saved more than $1.5 million in just eight months thanks to a suite ...
Alogent Named Finalist in AI and Mobile Banking Categories of 2025 Luminaries Awards
Alogent was named a finalist in two categories of the 2025 Luminaries Awards, which recognize innovation and impact across the ...
SECU Foundation Grants $350,000 to Imprints Cares to Support New Family Resource Center
SECU Foundation has announced a $350,000 grant to Imprints Cares (IC) for the renovation of a Forsyth County property that ...
SchoolsFirst FCU and Sacramento Republic FC Surprise and Honor 10 School Employees From Sacramento Area
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, recognized ...
Callahan & Associates’ Announces New 2026 CreditUnions.com Media Kit
Washington, DC – Callahan & Associates, a trusted leader in the credit union industry for nearly 40 years, is pleased ...
Johns Hopkins Federal Credit Union Welcomes Kris Callahan as Vice President of People & Culture
Baltimore, MD, September 10, 2025. Johns Hopkins Federal Credit Union (JHFCU) is proud to announce the appointment of Kris Callahan ...
Mark L. Robnett, Finalist in Credit Union Times 2025 Luminaries Awards
Mark L. Robnett, President & CEO of Justice Federal Credit Union (Justice Federal), has been named a finalist in the ...
Meriwest Credit Union Promotes Jihong Huang to Chief Financial Officer
Meriwest Credit Union proudly announces Jihong Huang as our new Chief Financial Officer. Her proven leadership and financial acumen will ...
Pasadena Federal Credit Union Appoints Hrach Kahwajian as Chief Financial Officer (CFO)
Pasadena, CA, September 11, 2025. Pasadena Federal Credit Union (PFCU) is pleased to announce the appointment of Hrach Kahwajian as ...
SECU Foundation Awards Peacehaven Farm, Inc. $1 Million for Community Center and Campus Expansion
SECU Foundation has awarded Peacehaven Farm, Inc. in Guilford County with a $1 million grant for the construction of a ...
Baker Market Update – Week in Review: September 12, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Corporate One Federal Credit Union Promotes Ryan Murphy to Executive Vice President and Chief Financial Officer
Corporate One Federal Credit Union, a leading provider of investment, funding, and payment solutions for credit unions nationwide, today announced ...
Filene uncovers strong financial impact for CDFI credit unions
New research from Filene, “Amplifying Your Credit Union’s Mission: Financial and Community Impacts of Being a CDFI,” illustrates how Community ...
Sharetec Appoints New CEO and CTO to Elevate Customer Experience and Accelerate Innovation
Sharetec, a leading core processing and digital company known for its bold strategies and powerful technology, recently announced the key ...
Pasadena Federal Credit Union Appoints Naomi Mead as Vice President of Strategic Projects & Process Improvement
Pasadena, CA, September 2, 2025. Pasadena Federal Credit Union (PFCU) is pleased to announce the appointment of Naomi Mead as ...
Protecht announces Cognita: AI built for governance, risk, and compliance.
Protecht, a global leader in enterprise risk management software, today announces the upcoming release of Cognita, its embedded AI assistant ...
Credit Union of New Jersey Selects Timothy Grossman as SVP/CFO
Ewing, NJ –Credit Union of New Jersey has selected Timothy Grossman to serve as its new Senior Vice President/Chief Financial Officer ...
Appli Launches Guided Home Equity Calculator to Help Credit Unions Capture High-Value Lending Opportunities
Appli, a provider of AI-powered financial calculators for credit unions and community banks, today announced the launch of its Guided ...
Christine Cho Is Appointed Chief Financial Officer of The Treasury Department Federal Credit Union
Washington, D.C. — September 8, 2025 — Treasury Department Federal Credit Union (TDFCU), Chartered in 1935 to serve employees of ...
SchoolsFirst FCU Recognized for Financial Education and Community Engagement
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, received ...
CUES Emerge 2025: Judges Named as Finalists Prepare for October Pitch Show
CUES and partner Currency Marketing have named a group of highly-respected credit union leaders to serve as judges for the ...
Vizo Financial Celebrates a Successful 2025 Financial Conference
A record number of people participated in Vizo Financial’s 2025 Financial Conference on September 10-12, in Asheville, N.C. Industry experts ...
Callahan & Associates Announces Digital Legacy Sponsorship Of “Unsung Heroes” Exhibit At America’s Credit Union Museum
Washington, DC – Callahan & Associates is honored to serve as the Digital Legacy Sponsor for the upcoming “Woven in ...
ACUMA Elects New Board Officers
ACUMA elected new Board officers at its 2025 Annual Conference: Alissa Sykes Tulloch (Chair), Jason Sasena (Vice Chair), Vince Salinas ...
LGE Community Credit Union celebrates ribbon cutting of new building at Cobb County Safety Village
LGE Community Credit Union recently celebrated the completion of its building at the Cobb County Safety Village with a ribbon ...
2025 ALM First Financial Forum Kicks-Off, Welcoming Over 200 Financial Professionals
BANFF – The 2025 ALM First Financial Forum kicked off yesterday at the Fairmont Banff Springs nestled in the breathtaking Canadian ...
Baker Market Update – Week in Review: September 19, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
First Capital Federal Credit Union Modernizes Payment Processing with Alogent’s Cloud-Based Unify Platform
First Capital Federal Credit Union is accelerating its digital transformation by moving from Alogent’s on-premises payment solutions to a hosted ...
NASCUS Awards Janet Powell with the Prestigious 2025 Pierre Jay Award
The National Association of State Credit Union Supervisors (NASCUS) is proud to announce that Janet M. Powell, Chief of Regulation ...
Redwood Credit Union members save more than $1.5 million through new financial tools and coaching program
Redwood Credit Union (RCU) members have collectively saved more than $1.5 million in just eight months thanks to a suite ...
Alogent Named Finalist in AI and Mobile Banking Categories of 2025 Luminaries Awards
Alogent was named a finalist in two categories of the 2025 Luminaries Awards, which recognize innovation and impact across the ...
SECU Foundation Grants $350,000 to Imprints Cares to Support New Family Resource Center
SECU Foundation has announced a $350,000 grant to Imprints Cares (IC) for the renovation of a Forsyth County property that ...
SchoolsFirst FCU and Sacramento Republic FC Surprise and Honor 10 School Employees From Sacramento Area
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, recognized ...
Callahan & Associates’ Announces New 2026 CreditUnions.com Media Kit
Washington, DC – Callahan & Associates, a trusted leader in the credit union industry for nearly 40 years, is pleased ...
Johns Hopkins Federal Credit Union Welcomes Kris Callahan as Vice President of People & Culture
Baltimore, MD, September 10, 2025. Johns Hopkins Federal Credit Union (JHFCU) is proud to announce the appointment of Kris Callahan ...
Mark L. Robnett, Finalist in Credit Union Times 2025 Luminaries Awards
Mark L. Robnett, President & CEO of Justice Federal Credit Union (Justice Federal), has been named a finalist in the ...
Meriwest Credit Union Promotes Jihong Huang to Chief Financial Officer
Meriwest Credit Union proudly announces Jihong Huang as our new Chief Financial Officer. Her proven leadership and financial acumen will ...
Pasadena Federal Credit Union Appoints Hrach Kahwajian as Chief Financial Officer (CFO)
Pasadena, CA, September 11, 2025. Pasadena Federal Credit Union (PFCU) is pleased to announce the appointment of Hrach Kahwajian as ...
SECU Foundation Awards Peacehaven Farm, Inc. $1 Million for Community Center and Campus Expansion
SECU Foundation has awarded Peacehaven Farm, Inc. in Guilford County with a $1 million grant for the construction of a ...
Baker Market Update – Week in Review: September 12, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Corporate One Federal Credit Union Promotes Ryan Murphy to Executive Vice President and Chief Financial Officer
Corporate One Federal Credit Union, a leading provider of investment, funding, and payment solutions for credit unions nationwide, today announced ...
Filene uncovers strong financial impact for CDFI credit unions
New research from Filene, “Amplifying Your Credit Union’s Mission: Financial and Community Impacts of Being a CDFI,” illustrates how Community ...
Sharetec Appoints New CEO and CTO to Elevate Customer Experience and Accelerate Innovation
Sharetec, a leading core processing and digital company known for its bold strategies and powerful technology, recently announced the key ...
Pasadena Federal Credit Union Appoints Naomi Mead as Vice President of Strategic Projects & Process Improvement
Pasadena, CA, September 2, 2025. Pasadena Federal Credit Union (PFCU) is pleased to announce the appointment of Naomi Mead as ...
Protecht announces Cognita: AI built for governance, risk, and compliance.
Protecht, a global leader in enterprise risk management software, today announces the upcoming release of Cognita, its embedded AI assistant ...
Credit Union of New Jersey Selects Timothy Grossman as SVP/CFO
Ewing, NJ –Credit Union of New Jersey has selected Timothy Grossman to serve as its new Senior Vice President/Chief Financial Officer ...
Appli Launches Guided Home Equity Calculator to Help Credit Unions Capture High-Value Lending Opportunities
Appli, a provider of AI-powered financial calculators for credit unions and community banks, today announced the launch of its Guided ...
Christine Cho Is Appointed Chief Financial Officer of The Treasury Department Federal Credit Union
Washington, D.C. — September 8, 2025 — Treasury Department Federal Credit Union (TDFCU), Chartered in 1935 to serve employees of ...
SchoolsFirst FCU Recognized for Financial Education and Community Engagement
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, received ...
EECU Sponsors Community Events Honoring Martin Luther King Jr.’s Legacy
FRESNO, Calif. (Jan. 16, 2026) – Educational Employees Credit Union (EECU) is proud to sponsor the 42nd Annual Commemoration celebrating the life, legacy, and lasting ...
Seven Credit Unions Select myCUmortgage as Their Home Loan Partner
myCUmortgage is thrilled to announce new partnerships with seven credit unions in the fourth quarter of 2025. New partnerships span coast-to-coast, representing 100,000 members and ...
Corporate One Federal Credit Union Marks More Than 70 New Connections to Immediate Payment Rails in 2025
COLUMBUS, Ohio – Corporate One Federal Credit Union announced today that it successfully completed 71 new connections to the RTP network or FedNow Service through ...
BCU WEALTH ADVISORS, LLC HONORED AT KEHRER GROUP’S 2025 TOP DIRECTORS AWARDS
BCU Wealth Advisors, LLC is proud to announce that Kristi Mertens, CFP®, Managing Director of BCU Wealth Advisors, has been ranked #4 in the nation ...
Corporate Central Welcomes Vikram Israni to Board as Jay Magulski Retires
Corporate Central has announced a leadership transition on its board of directors, marking the retirement of longtime volunteer Director Jay Magulski and the appointment of ...
Coastal Credit Union Foundation Awards Nearly $1 Million in Community Grants
The Coastal Credit Union Foundation awarded nearly $1 million in grants to nonprofit organizations across the region in 2025, impacting more than two million lives. ...