The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Turning A Member’s Homeownership Dream Into Reality

Arnold became a SchoolsFirst Federal Credit Union Member in 2021 and was interested in the products and services available to support school employees. Homeownership was a goal he hoped to pursue, but he wanted a partner who could guide him through a process that often feels overwhelming for first time and first generation buyers. When […]

A First Home In The Place They Love

Solarity Credit Union

For Kenzie and Riley, buying their first home meant putting down roots in the community they’ve always called home. After reaching out to Solarity, they found a lending experience that felt personal, supportive, and refreshingly human. With clear guidance and confidence in their monthly payments, the couple moved in knowing they were building equity and a […]

A Special Gift Creates A Happy Anniversary

Chaffey Federal Credit Union

I was working on a budget with a couple in financial counseling, and we were planning out the different expenses for the upcoming month. As we were going through the dates, we looked at the budget and saw their anniversary landed on the same week as some of their major expenses, leaving little to no […]

Money Caught Up In Fly-By Scam? Western Division Saves The Day.

Western Division Federal Credit Union

Before the holidays, a member fell victim for a fraudulent airline website mimicking Southwest. Realizing after making the $1,000 purchase, she contacted the office to help recover her funds. This incident required significant time, patience, and follow-through. Rachel made calls, sent emails, and provided a lot of documentation for the case. After weeks of persistence, […]

From “I Do” To Home Sweet Home

Solarity Credit Union

While juggling the whirlwind of wedding planning and the excitement of buying their first home, Yasmin and Luis turned to Solarity for support. With clear communication and a smooth preapproval process, Solarity helped them close on their new home before their wedding day, easing the stress and letting them focus on what mattered most. Now […]

Helping A Member Support Her Family When It Matters Most

Mary has been a long time SchoolsFirst Federal Credit Union Member and has always valued the Credit Union’s commitment to service. That trust became especially meaningful when she faced an urgent situation involving her son’s health. He needed corrective surgery, and the cost created a significant financial challenge. Mary visited her local branch looking for […]

Other

SchoolsFirst Federal Credit Union Partners with Orange County Department of Education to Celebrate 2026 Orange County Teachers of the Year

I thought your readers might be interested in a great community story. SchoolsFirst Federal Credit Union partnered with the Orange ...
Making A Difference

SECU’s Cooperative Model Prioritizes Member Value and Community Impact

As a not-for-profit financial cooperative, State Employees’ Credit Union (SECU) was created to be a difference maker for its member-owners. ...
Strategic Partnerships

Seaboard Federal Credit Union Extends Partnership with Synergent

WESTBROOK, ME (December 9, 2025) – Synergent® is pleased to share that Seaboard Federal Credit Union has signed a ten-year ...
Making A Difference

TowerCares Foundation Surpasses $4 Million in Donations, Grants and Scholarships to Support Military Heroes and Children in Need

[Laurel, Md.- December 5, 2025] The holidays got a little brighter recently for Neighbor Ride, a charity based in Howard ...
New Product Releases

QuantyPhi Launches ALM360, a Unified Balance Sheet Management Platform for Credit Unions

QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the launch of ALM360, a comprehensive platform delivered ...
Industry Analysis & Trends

Baker Market Update – Week in Review: December 05, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Technology

AccuAccount Wins Best-in-Class Loan Management System at IBSi Global FinTech Innovation Awards (GFIA) 2025

Alogent announced that its AccuAccount platform has been named Best-in-Class Loan Management System at the IBSi Global FinTech Innovation Awards ...
Making A Difference

Maine Family Federal Credit Union Donates $15,000 to Support Hunger Relief in Maine

LEWISTON, ME — Maine Family Federal Credit Union is proud to announce three $5,000 donations to Good Shepherd Food Bank, ...
Personnel Promotions

Coastal Credit Union Announces Leadership Promotions in Lending Division

Coastal Credit Union has announced two promotions within its lending division. Jenee Alston has been promoted to Vice President of ...
Making A Difference

EECU’s Mobile Branch Brings Financial Services to Rural Fresno County Residents

FRESNO, Calif. (Dec. 3, 2025) – In a town where many residents face long drives to reach the nearest full-service ...
New Product Releases

Cloudvirga’s New Integration With ICE PPE Enables Loan Officers To Shop Rates, Validate Eligibility And Manage Locks Within Horizon POS

IRVINE, Calif., Oct. 7, 2025 — Cloudvirga, a Stewart-owned provider of digital point-of-sale platforms for lenders, today announced a new ...
Strategic Partnerships

5Point Credit Union Partners with Arkatechture to Enable Historical Data Analysis and Personalize Member Experience

5Point Credit Union has partnered with Arkatechture to unify disparate systems, gain access to historical data, and create a more ...
Making A Difference

From Orchard to Outreach: Christian Financial Celebrates Autumn with Annual Giveback

terling Heights, Mich., (Dec. 1, 2025) – Christian Financial Credit Union proudly hosted its annual Autumn Apple Giveback on October ...
Personnel Promotions

Princeton Federal Credit Union Appoints Dana Caragine as President/CEO

Princeton, NJ, December 1, 2025. Princeton Federal Credit Union (PFCU) has announced the appointment of Dana Caragine as its new ...
Making A Difference

Peach State FCU C.A.R.E.S. Foundation Scholarship Program Now Accepting Applications

LAWRENCEVILLE, GA (December 1, 2025) – The Peach State FCU C.A.R.E.S. Foundation is excited to announce that it is accepting ...
Industry Analysis & Trends

Baker Market Update – Week in Review: November 28, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

Redwood Credit Union launches holiday gift and porch-to-pantry food drives

Redwood Credit Union (RCU) invites the community to give back this holiday season through its annual gift drive and a ...
Other

Vizo Financial’s December 2025 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Other

From Excellence to Legacy: CUES Names 2025 Award Honorees and Hall of Fame Inductee

CUES is proud to announce this year’s distinguished award recipients, celebrating visionary leaders and one exceptional credit union redefining excellence ...
Making A Difference

Maine Credit Unions Surpass October Fundraising Goal to Fight Food Insecurity

October marked the return of Maine Credit Unions’ Campaign for Ending Hunger’s annual $100,000 Ending Hunger Challenge. The result was ...
Making A Difference

EECU Celebrates Fresno County Educator of the Year Awards

FRESNO, Calif. (Nov. 21, 2025) – Educational Employees Credit Union (EECU) partnered once again with the Fresno County Superintendent of ...
Industry Analysis & Trends

Baker Market Update – Week in Review: November 21, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

SchoolsFirst Federal Credit Union Wins Three Awards from the Marketing Association of Credit Unions

SchoolsFirst FCU was recognized with three MAC Awards this year for standout digital, direct mail, and in-branch campaigns. Each delivered ...
Strategic Partnerships

ebankIT and Alogent join forces to transform digital banking and payments for financial institutions

ebankIT, a global digital banking solutions provider for community financial institutions, announced a strategic partnership with Alogent, a global leader ...
Marketing

CRIF Celebrated on Nasdaq Tower for Advancing Credit Union and Auto Dealer Partnerships

ATLANTA — November 20, 2025 — CRIF lit up the Nasdaq Tower in Times Square to celebrate the momentum of ...
Strategic Partnerships

Hancock Federal Credit Union Signs with Synergent for New Core and Technology Agreements

WESTBROOK, ME – NOVEMBER 19, 2025 – Synergent® is proud to announce a new partnership with Hancock Federal Credit Union, ...
Other

SAFE Credit Union to Combine with BECU

BECU and SAFE Credit Union today announced they have signed a definitive agreement to combine, uniting two purpose-driven credit unions ...
Charity Events

GARDEN SAVINGS FEDERAL CREDIT UNION RAISES $15,000 FOR BIG BROTHERS BIG SISTERS OF COASTAL AND NORTHERN NEW JERSEY

Parsippany, NJ – Garden Savings Federal Credit Union is proud to announce a successful fundraising effort that raised $15,000 to ...
Operations & HR

Silver State Schools Credit Union Selects Chris Dickman as CFO

Las Vegas, NV — Silver State Schools Credit Union has selected Chris Dickman to serve as its new Chief Financial Officer ...
Lending

FOURLEAF FEDERAL CREDIT UNION TRIPLES INDIRECT LENDING VOLUME AND EXPANDS NATIONALLY WITH ORIGENCE TECHNOLOGY SOLUTIONS AND LENDING SERVICES

FourLeaf Federal Credit Union, a New York-based credit union with $14 billion in assets, has reached a significant milestone in ...
Other

SchoolsFirst Federal Credit Union Partners with Orange County Department of Education to Celebrate 2026 Orange County Teachers of the Year

I thought your readers might be interested in a great community story. SchoolsFirst Federal Credit Union partnered with the Orange ...
Making A Difference

SECU’s Cooperative Model Prioritizes Member Value and Community Impact

As a not-for-profit financial cooperative, State Employees’ Credit Union (SECU) was created to be a difference maker for its member-owners. ...
Strategic Partnerships

Seaboard Federal Credit Union Extends Partnership with Synergent

WESTBROOK, ME (December 9, 2025) – Synergent® is pleased to share that Seaboard Federal Credit Union has signed a ten-year ...
Making A Difference

TowerCares Foundation Surpasses $4 Million in Donations, Grants and Scholarships to Support Military Heroes and Children in Need

[Laurel, Md.- December 5, 2025] The holidays got a little brighter recently for Neighbor Ride, a charity based in Howard ...
New Product Releases

QuantyPhi Launches ALM360, a Unified Balance Sheet Management Platform for Credit Unions

QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the launch of ALM360, a comprehensive platform delivered ...
Industry Analysis & Trends

Baker Market Update – Week in Review: December 05, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Technology

AccuAccount Wins Best-in-Class Loan Management System at IBSi Global FinTech Innovation Awards (GFIA) 2025

Alogent announced that its AccuAccount platform has been named Best-in-Class Loan Management System at the IBSi Global FinTech Innovation Awards ...
Making A Difference

Maine Family Federal Credit Union Donates $15,000 to Support Hunger Relief in Maine

LEWISTON, ME — Maine Family Federal Credit Union is proud to announce three $5,000 donations to Good Shepherd Food Bank, ...
Personnel Promotions

Coastal Credit Union Announces Leadership Promotions in Lending Division

Coastal Credit Union has announced two promotions within its lending division. Jenee Alston has been promoted to Vice President of ...
Making A Difference

EECU’s Mobile Branch Brings Financial Services to Rural Fresno County Residents

FRESNO, Calif. (Dec. 3, 2025) – In a town where many residents face long drives to reach the nearest full-service ...
New Product Releases

Cloudvirga’s New Integration With ICE PPE Enables Loan Officers To Shop Rates, Validate Eligibility And Manage Locks Within Horizon POS

IRVINE, Calif., Oct. 7, 2025 — Cloudvirga, a Stewart-owned provider of digital point-of-sale platforms for lenders, today announced a new ...
Strategic Partnerships

5Point Credit Union Partners with Arkatechture to Enable Historical Data Analysis and Personalize Member Experience

5Point Credit Union has partnered with Arkatechture to unify disparate systems, gain access to historical data, and create a more ...
Making A Difference

From Orchard to Outreach: Christian Financial Celebrates Autumn with Annual Giveback

terling Heights, Mich., (Dec. 1, 2025) – Christian Financial Credit Union proudly hosted its annual Autumn Apple Giveback on October ...
Personnel Promotions

Princeton Federal Credit Union Appoints Dana Caragine as President/CEO

Princeton, NJ, December 1, 2025. Princeton Federal Credit Union (PFCU) has announced the appointment of Dana Caragine as its new ...
Making A Difference

Peach State FCU C.A.R.E.S. Foundation Scholarship Program Now Accepting Applications

LAWRENCEVILLE, GA (December 1, 2025) – The Peach State FCU C.A.R.E.S. Foundation is excited to announce that it is accepting ...
Industry Analysis & Trends

Baker Market Update – Week in Review: November 28, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

Redwood Credit Union launches holiday gift and porch-to-pantry food drives

Redwood Credit Union (RCU) invites the community to give back this holiday season through its annual gift drive and a ...
Other

Vizo Financial’s December 2025 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Other

From Excellence to Legacy: CUES Names 2025 Award Honorees and Hall of Fame Inductee

CUES is proud to announce this year’s distinguished award recipients, celebrating visionary leaders and one exceptional credit union redefining excellence ...
Making A Difference

Maine Credit Unions Surpass October Fundraising Goal to Fight Food Insecurity

October marked the return of Maine Credit Unions’ Campaign for Ending Hunger’s annual $100,000 Ending Hunger Challenge. The result was ...
Making A Difference

EECU Celebrates Fresno County Educator of the Year Awards

FRESNO, Calif. (Nov. 21, 2025) – Educational Employees Credit Union (EECU) partnered once again with the Fresno County Superintendent of ...
Industry Analysis & Trends

Baker Market Update – Week in Review: November 21, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

SchoolsFirst Federal Credit Union Wins Three Awards from the Marketing Association of Credit Unions

SchoolsFirst FCU was recognized with three MAC Awards this year for standout digital, direct mail, and in-branch campaigns. Each delivered ...
Strategic Partnerships

ebankIT and Alogent join forces to transform digital banking and payments for financial institutions

ebankIT, a global digital banking solutions provider for community financial institutions, announced a strategic partnership with Alogent, a global leader ...
Marketing

CRIF Celebrated on Nasdaq Tower for Advancing Credit Union and Auto Dealer Partnerships

ATLANTA — November 20, 2025 — CRIF lit up the Nasdaq Tower in Times Square to celebrate the momentum of ...
Strategic Partnerships

Hancock Federal Credit Union Signs with Synergent for New Core and Technology Agreements

WESTBROOK, ME – NOVEMBER 19, 2025 – Synergent® is proud to announce a new partnership with Hancock Federal Credit Union, ...
Other

SAFE Credit Union to Combine with BECU

BECU and SAFE Credit Union today announced they have signed a definitive agreement to combine, uniting two purpose-driven credit unions ...
Charity Events

GARDEN SAVINGS FEDERAL CREDIT UNION RAISES $15,000 FOR BIG BROTHERS BIG SISTERS OF COASTAL AND NORTHERN NEW JERSEY

Parsippany, NJ – Garden Savings Federal Credit Union is proud to announce a successful fundraising effort that raised $15,000 to ...
Operations & HR

Silver State Schools Credit Union Selects Chris Dickman as CFO

Las Vegas, NV — Silver State Schools Credit Union has selected Chris Dickman to serve as its new Chief Financial Officer ...
Lending

FOURLEAF FEDERAL CREDIT UNION TRIPLES INDIRECT LENDING VOLUME AND EXPANDS NATIONALLY WITH ORIGENCE TECHNOLOGY SOLUTIONS AND LENDING SERVICES

FourLeaf Federal Credit Union, a New York-based credit union with $14 billion in assets, has reached a significant milestone in ...

Women make up 60% of the workforce at 3Rivers Federal Credit Union

Women make up 60% of the workforce at 3Rivers Federal Credit Union, with representation across roles including leadership and 33% of the Board of Directors. ...

ACUMA Recognized with Great Benefits Award from Mployer

ACUMA is proud to announce that it has been recognized with the 2026 Great Benefits Award from Mployer, the industry-standard for employee benefit plan rating. ...

LAFCU promotes longtime employee Kim Hengsbach to assistant collections manager

LANSING, Mich. — LAFCU continues to invest in internal leadership with the promotion of Kim Hengsbach to assistant collections manager, recognizing her longstanding commitment and ...

ACUMA Welcomes Three New Board Members

The American Credit Union Mortgage Association (ACUMA) is pleased to welcome three new board members, increasing the current Board of Directors from six members to ...

eDOC Innovations and Advanced Fraud Solutions Partner to Bring Deposit Fraud Intelligence to Credit Union Check Imaging

eDOC and AFS partner to bring deposit fraud intelligence to eDOC’s credit union check processing clients, giving them the ability to screen deposits against real-time ...

Indiana Members Credit Union Celebrates Bottleworks Headquarters Grand Opening and 70th Anniversary

Indiana Members Credit Union celebrated the grand opening of its Bottleworks Corporate Headquarters with a ribbon cutting and community celebration, marking not only a new ...
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