The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

A Business Owner Puts Her Best Face Forward

Lake Trust Credit Union

Jessie Hayes is passionate about helping people feel and look their best. After building her business, Skinphorea Facial Bar & Acne Clinic, from the ground up, she was ready to expand. But then the COVID-19 pandemic hit. Jessie urgently needed additional funds to fulfill inventory and brave the challenges of owning a small business during […]

A New Path To Homeownership

A member came to me frustrated after 20 years in the United States without visible credit. He dreamed of owning a home but didn’t know where to start. We sat down together and talked through his options. I suggested he begin with a secured credit card and explained how to use it to build credit. […]

A Fresh Start For A College Dream

A young member walked into our branch feeling defeated. He’d just graduated high school and registered for college but missed the FAFSA deadline and needed $3,500 to cover his classes. With little employment or credit history, he wanted to try for a loan on his own before asking his parents. I listened to his story […]

Turning A Crash Into Confidence

Lake Trust Credit Union

Early one morning, 18-year-old Kadence was taking a familiar drive on her way to her job at a local animal shelter. Suddenly, three deer jumped out onto the road. Kadence swerved to avoid the first two but unfortunately hit the third. After pulling off the road and calling for help, she realized her car was […]

A Member Finds Financial Relief And Confidence

When Susan walked into GreenState’s Urbandale branch, she was looking for a way to ease the burden of high interest credit card debt. That’s when Sarah, a member service associate, stepped in to make a meaningful difference. Sarah carefully reviewed Susan’s situation and helped her transfer a balance from a credit card with a 24.9% […]

Help To Grow From 2 Employees To 22

Greylock Federal Credit Union

Many people dream of starting their own business. Charliston Santos brought his dream to the Berkshires of Western Massachusetts. But to make his dream a reality, Charliston needed a financial partner. Here, Charliston shares his story of how finding Greylock Federal Credit Union was key to his success. I own C & A Cleaning Services. […]

Other

Results are in: #ILoveMyCreditUnion Day 2025

On July 25, credit unions, leagues, and partners worldwide united for the annual #ILoveMyCreditUnion Day — and 2025’s celebration set ...
Personnel Promotions

Boston Firefighters Credit Union Appoints Danielle Milner as President/CEO

Boston, MA, August 6, 2025. In a bold step toward the future, the Board of Directors of Boston Firefighters Credit ...
Operations & HR

Coastal Credit Union Among Triangle’s Best Places to Work for Tenth Time

Coastal Credit Union has once again earned a spot among the Triangle Business Journal’s Best Places to Work. This marks ...
Industry Analysis & Trends

Baker Market Update – Week in Review: August 08, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

EECU Helps Local Families Prepare for School with Backpack Giveaway Events

FRESNO, Calif. (Aug. 8, 2025) – Thousands of local children are now better prepared for the new school year thanks ...
Other

CU Executive Compensation Continues to Climb, CUES Compensation Surveys Find

Credit union executive compensation is on the rise, with many leadership roles seeing significant increases in both base salary and ...
Other

The 7th Annual Cannabis Banking Symposium Unites National Stakeholders

The National Association of State Credit Union Supervisors (NASCUS), in collaboration with the Association for Cannabis Banking (ACB), is proud ...
Other

Partner Credit Unions Enter an Era of Possibilities During the 2025 myCUmortgage Partner Conference

Credit union mortgage leaders from across the country are preparing to embrace the glamour and optimism of the Roaring Twenties ...
Personnel Promotions

One Nevada Promotes Steve O’Donnell to President/CEO

LAS VEGAS, NV. – One Nevada Credit Union recently promoted Steve O’Donnell to serve as its new President/Chief Executive Officer after ...
Technology

First City Credit Union and Quavo Partner to Deliver Secure Online Fraud Resolution for Displaced Members Following LA Fires

Quavo, Inc. (“Quavo”), a leading technology partner and trusted advisor for financial institutions, has partnered with First City Credit Union ...
Technology

DaLand CUSO Empowers Credit Unions with Institution-Branded Stablecoins via New Metallicus Partnership

DaLand CUSO, The Next-Gen CUSO dedicated to helping credit unions fully leverage their core systems while simultaneously embracing today’s digital-asset ...
Industry Analysis & Trends

EECU’s Student Branch Model Showcased at National CUFEN Conference

FRESNO, Calif. (Aug. 1, 2025) – Educational Employees Credit Union (EECU) was honored to share its innovative student branch model ...
Other

Vizo Financial’s August 2025 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Industry Analysis & Trends

Baker Market Update – Week in Review: August 01, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
New Product Releases

Meriwest Credit Union Develops New Account Designed for Savers Seeking Enhanced Deposit Insurance Protection

Unlock the power of secure savings with the SecureEdge Money Market Account from Meriwest. Enjoy competitive rates, full liquidity, and ...
Industry Analysis & Trends

Debunking the Myths: What AI Really Means for Banking

Debunking the Myths: What AI Really Means for Banking By Hugh Khan, Chief Technology Officer, Suntell and Intelligent Banking Solutions ...
Lending

LendKey and Member Student Lending Award $22,000 in Scholarships to Support College Students

Cincinnati, OH —Member Student Lending, a leading network of credit unions offering private student loan and student loan refinance lending ...
Operations & HR

TDFCU Welcomes New Chief Operating Officer: A Proven Leader in Member Experience and Operational Excellence

Treasury Department Federal Credit Union (TDFCU), proudly serving its members since 1935, is excited to welcome Nicholas Moreland as its ...
Strategic Partnerships

Triangle Credit Union Partners With Arkatechture to Anticipate Member Needs & Position for Future Growth

With Arkatechture’s help, Triangle Credit Union is modernizing its data environment, empowering business users, and enhancing the overall member experience.
Making A Difference

SchoolsFirst FCU Honors School Employees in Recognition Events Throughout California

SchoolsFirst Federal Credit Union, the largest credit union serving school employees and their families, recently recognized 30 school employees, representing ...
Industry Analysis & Trends

Quavo Fraud & Disputes Releases Landmark 2025 State of Dispute Management Performance Report

Quavo, Inc. (“Quavo”), the leading provider of AI-powered dispute management solutions, today announced the release of its 2025 State of ...
Making A Difference

EECU Recognized for Expanding Community Access to Financial Services

FRESNO, Calif. (July 28, 2025) – In recognition of its ongoing commitment to expanding financial services and education throughout the ...
Other

QuantyPhi Welcomes Kyle Kabara as Director ALM & Investments

QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the addition of Kyle Kabara as Director ALM ...
Marketing

Algebrik AI and AppOne Partner to Streamline Indirect Lending for Dealers and Lenders

Algebrik AI Partners with AppOne to Streamline Indirect Lending New York, July 2025 — Algebrik AI has partnered with AppOne ...
Other

Meriwest Credit Union Launches Zelle® for Fast, Secure, and Convenient Money Transfers

Big news! Meriwest now offers Zelle® for seamless money transfers! Split bills, pay for group trips, or send gifts to ...
Other

Vizo Financial’s 2025 Financial Conference to Offer Valuable Industry Insights with Strong Lineup of Speakers

Vizo Financial Corporate Credit Union will hold its well-respected financial conference on September 10-12, 2025, at The Omni Grove Park ...
Strategic Partnerships

Algebrik AI Partners with Spinwheel to Streamline Debt Data & Payments in Loan Origination

Algebrik AI Partners with Spinwheel to Power Smarter Loan Decisions with Real-Time Debt Data New York, July 2025 — Algebrik ...
Marketing

United Financial Credit Union Selects AlgebrikAI’s Comprehensive Consumer Lending Suite, Algebrik One.

United Financial Credit Union Selects Algebrik AI’s Lending Suite United Financial Credit Union (UFCU) has joined Algebrik AI’s early adopter ...
Other

Redwood Credit Union grant to Good Farm Fund expands access to fresh, healthy food

Redwood Credit Union (RCU) is helping bring fresh, local food to more tables through a $10,000 grant to the Good ...
Industry Analysis & Trends

Baker Market Update – Week in Review: July 25, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

Results are in: #ILoveMyCreditUnion Day 2025

On July 25, credit unions, leagues, and partners worldwide united for the annual #ILoveMyCreditUnion Day — and 2025’s celebration set ...
Personnel Promotions

Boston Firefighters Credit Union Appoints Danielle Milner as President/CEO

Boston, MA, August 6, 2025. In a bold step toward the future, the Board of Directors of Boston Firefighters Credit ...
Operations & HR

Coastal Credit Union Among Triangle’s Best Places to Work for Tenth Time

Coastal Credit Union has once again earned a spot among the Triangle Business Journal’s Best Places to Work. This marks ...
Industry Analysis & Trends

Baker Market Update – Week in Review: August 08, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

EECU Helps Local Families Prepare for School with Backpack Giveaway Events

FRESNO, Calif. (Aug. 8, 2025) – Thousands of local children are now better prepared for the new school year thanks ...
Other

CU Executive Compensation Continues to Climb, CUES Compensation Surveys Find

Credit union executive compensation is on the rise, with many leadership roles seeing significant increases in both base salary and ...
Other

The 7th Annual Cannabis Banking Symposium Unites National Stakeholders

The National Association of State Credit Union Supervisors (NASCUS), in collaboration with the Association for Cannabis Banking (ACB), is proud ...
Other

Partner Credit Unions Enter an Era of Possibilities During the 2025 myCUmortgage Partner Conference

Credit union mortgage leaders from across the country are preparing to embrace the glamour and optimism of the Roaring Twenties ...
Personnel Promotions

One Nevada Promotes Steve O’Donnell to President/CEO

LAS VEGAS, NV. – One Nevada Credit Union recently promoted Steve O’Donnell to serve as its new President/Chief Executive Officer after ...
Technology

First City Credit Union and Quavo Partner to Deliver Secure Online Fraud Resolution for Displaced Members Following LA Fires

Quavo, Inc. (“Quavo”), a leading technology partner and trusted advisor for financial institutions, has partnered with First City Credit Union ...
Technology

DaLand CUSO Empowers Credit Unions with Institution-Branded Stablecoins via New Metallicus Partnership

DaLand CUSO, The Next-Gen CUSO dedicated to helping credit unions fully leverage their core systems while simultaneously embracing today’s digital-asset ...
Industry Analysis & Trends

EECU’s Student Branch Model Showcased at National CUFEN Conference

FRESNO, Calif. (Aug. 1, 2025) – Educational Employees Credit Union (EECU) was honored to share its innovative student branch model ...
Other

Vizo Financial’s August 2025 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Industry Analysis & Trends

Baker Market Update – Week in Review: August 01, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
New Product Releases

Meriwest Credit Union Develops New Account Designed for Savers Seeking Enhanced Deposit Insurance Protection

Unlock the power of secure savings with the SecureEdge Money Market Account from Meriwest. Enjoy competitive rates, full liquidity, and ...
Industry Analysis & Trends

Debunking the Myths: What AI Really Means for Banking

Debunking the Myths: What AI Really Means for Banking By Hugh Khan, Chief Technology Officer, Suntell and Intelligent Banking Solutions ...
Lending

LendKey and Member Student Lending Award $22,000 in Scholarships to Support College Students

Cincinnati, OH —Member Student Lending, a leading network of credit unions offering private student loan and student loan refinance lending ...
Operations & HR

TDFCU Welcomes New Chief Operating Officer: A Proven Leader in Member Experience and Operational Excellence

Treasury Department Federal Credit Union (TDFCU), proudly serving its members since 1935, is excited to welcome Nicholas Moreland as its ...
Strategic Partnerships

Triangle Credit Union Partners With Arkatechture to Anticipate Member Needs & Position for Future Growth

With Arkatechture’s help, Triangle Credit Union is modernizing its data environment, empowering business users, and enhancing the overall member experience.
Making A Difference

SchoolsFirst FCU Honors School Employees in Recognition Events Throughout California

SchoolsFirst Federal Credit Union, the largest credit union serving school employees and their families, recently recognized 30 school employees, representing ...
Industry Analysis & Trends

Quavo Fraud & Disputes Releases Landmark 2025 State of Dispute Management Performance Report

Quavo, Inc. (“Quavo”), the leading provider of AI-powered dispute management solutions, today announced the release of its 2025 State of ...
Making A Difference

EECU Recognized for Expanding Community Access to Financial Services

FRESNO, Calif. (July 28, 2025) – In recognition of its ongoing commitment to expanding financial services and education throughout the ...
Other

QuantyPhi Welcomes Kyle Kabara as Director ALM & Investments

QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the addition of Kyle Kabara as Director ALM ...
Marketing

Algebrik AI and AppOne Partner to Streamline Indirect Lending for Dealers and Lenders

Algebrik AI Partners with AppOne to Streamline Indirect Lending New York, July 2025 — Algebrik AI has partnered with AppOne ...
Other

Meriwest Credit Union Launches Zelle® for Fast, Secure, and Convenient Money Transfers

Big news! Meriwest now offers Zelle® for seamless money transfers! Split bills, pay for group trips, or send gifts to ...
Other

Vizo Financial’s 2025 Financial Conference to Offer Valuable Industry Insights with Strong Lineup of Speakers

Vizo Financial Corporate Credit Union will hold its well-respected financial conference on September 10-12, 2025, at The Omni Grove Park ...
Strategic Partnerships

Algebrik AI Partners with Spinwheel to Streamline Debt Data & Payments in Loan Origination

Algebrik AI Partners with Spinwheel to Power Smarter Loan Decisions with Real-Time Debt Data New York, July 2025 — Algebrik ...
Marketing

United Financial Credit Union Selects AlgebrikAI’s Comprehensive Consumer Lending Suite, Algebrik One.

United Financial Credit Union Selects Algebrik AI’s Lending Suite United Financial Credit Union (UFCU) has joined Algebrik AI’s early adopter ...
Other

Redwood Credit Union grant to Good Farm Fund expands access to fresh, healthy food

Redwood Credit Union (RCU) is helping bring fresh, local food to more tables through a $10,000 grant to the Good ...
Industry Analysis & Trends

Baker Market Update – Week in Review: July 25, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...

Seaboard Federal Credit Union Extends Partnership with Synergent

WESTBROOK, ME (December 9, 2025) – Synergent® is pleased to share that Seaboard Federal Credit Union has signed a ten-year renewal agreement for hosted Jack ...

TowerCares Foundation Surpasses $4 Million in Donations, Grants and Scholarships to Support Military Heroes and Children in Need

[Laurel, Md.- December 5, 2025] The holidays got a little brighter recently for Neighbor Ride, a charity based in Howard County, Md., that provides rides ...

QuantyPhi Launches ALM360, a Unified Balance Sheet Management Platform for Credit Unions

QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the launch of ALM360, a comprehensive platform delivered through Beastro that unifies Asset/Liability ...

Baker Market Update – Week in Review: December 05, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.

AccuAccount Wins Best-in-Class Loan Management System at IBSi Global FinTech Innovation Awards (GFIA) 2025

Alogent announced that its AccuAccount platform has been named Best-in-Class Loan Management System at the IBSi Global FinTech Innovation Awards (GFIA) 2025. This honor recognizes ...

Maine Family Federal Credit Union Donates $15,000 to Support Hunger Relief in Maine

LEWISTON, ME — Maine Family Federal Credit Union is proud to announce three $5,000 donations to Good Shepherd Food Bank, High Street Food Pantry, and ...
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