Use cases for AI in financial services are still limited, but University Federal Credit Union (UFCU, $4.0B, Austin, TX) is showing how new technology can alleviate pain points and reduce friction. After determining that check holds were slowing down service, which was causing members to wait in line to deposit checks with a teller rather than utilize more convenient options , the Texas cooperative created an effective machine learning model to alleviate member frustration and enhance efficiency.
During this webinar, Esther Edevold, University FCU’s vice president of insights & innovation, as she shares how the cooperative is forging ahead with artificial intelligence, including use cases, best practices, lessons learned, and more.
