New technology can bring exciting opportunities, but implementation often brings anxiety for employees and members alike. Interactive teller machines (ITMs) are making their way into the credit union scene, offering new efficiencies and generating excitement, but also raising a slew of valid questions around cost, training commitment, maintenance, and more. As ITM usage gains popularity, who better to learn from than your peers?
During this interactive panel webinar industry experts discuss how cooperatives can effectively expand their ITM footprints. From strategy and planning to post-rollout member engagement, panelists share their experiences, key lessons, and advice.
Featured speakers:
-Tori Davidson, VP of Member Experience, Clearview Federal Credit Union
-Lynn Pleasant, Director of Retail Operations, Abound Credit Union
-Alex Michaud, SVP/Chief Information Officer, True Sky Federal Credit Union
