In this fireside-chat-style webinar, Brad Bergmooser, President and CEO of Financial Plus Credit Union, and Nathaniel Harley, co-founder and CEO of MANTL, discuss Financial Plus Credit Union’s remarkable branch modernization story and the role technology plays in creating a superior member experience. This session covers how to digitize the in-branch account opening experience, overcome change management obstacles and the value of leveraging omnichannel deposit origination technology to grow deposits and member relationships.
Key takeaways include:
-Understand key features that modernize the in-branch experience, automate manual tasks, and improve back-office efficiencies. Learn how Financial Plus Credit Union saves over 100 hours a month on in-branch account opening and reduced the steps it takes to open an account from 100 to 15.
-Learn how digitizing the in-branch experience allows employees to refocus their efforts on growing member relationships, and how that value extends to the member base to increase satisfaction.
-Best practices for implementing a new technology in-branch and encouraging employee adoption.
-See how a credit union can offer an omnichannel banking experience akin to Netflix, where members can start an application online, and resume it in-branch. Understand how a seamless cross-channel experience creates a better experience for employees and allows new members to open a share account on any banking channel in an average of four minutes.
Download a copy of the slide deck: here.
Produced and sponsored by:
