Writing and revising policies and procedures are critical tasks at all credit unions. Policies and procedures that are written well are clear, accurate, and easy-to-follow. Failing to meet this criteria leads most obviously to compliance risk, but poorly written policies and procedures also have direct impacts on employee productivity and member satisfaction leading to a higher rate of exceptions, rework, and low NPS ratings.
In this webinar, we outline the 6 most common mistakes to avoid when writing credit union policies and procedures and tips on how to fix them. We also touch on the best practices for creating an internal process for finding and managing policy and procedure information in real-time, and what tools and technology you need to create a system that works.