During this webinar, Jason Peach, CEO of West Community Credit Union, will reflect on the cooperative’s journey to focus on continuous improvement that has led to best-in-class performance. He will share best practices and insightful lessons learned that viewers can apply to their organization.
Webinar viewers will learn:
- What inspired West Community’s long-term commitment to process improvement and performance excellence.
- Why the cooperative chose to follow the Baldrige criteria, which areas lead to the biggest impact, and how using this high-level framework allows for a holistic view to prevent blind spots.
- The positive results West Community has seen to date in key performance areas, including talent management, and more.
